Online Support have developed a combined data backup and disaster recovery service affordable to the SMB market which will enable you recover your servers quickly. Key benefits of our recovery service is that you can have a combined data backup and disaster recovery solution in one (traditionally these were two separate services). Backups of your servers are stored both on-site (to allow for quick and easy access file restores) and off-site to cater for every disaster scenario.

1. Tel: 0208 232 1190
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SMB Guide 7 Steps To Taking
‘Disaster’
Out of Disaster Recovery
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2. 1.
CREATE A PLAN
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3. A thorough Disaster Recovery plan is critical to
ensuring you can quickly recover from any
disaster.
Online Support can help you build your plan
and go through scenario testing to ensure you
are prepared for every eventuality.
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4. 2.
TAKE REGULAR BACKUPS
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5. One of the biggest mistakes organisations
make is not performing regular backups.
Ensure you take regular backups of your
servers at least once a day. With our Disaster
Recovery solution backups can be taken as
often as every 15 minutes.
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6. 3.
OFF-SITE STORAGE OF BACKUP
ARCHIVES
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7. Ensure your backups are stored at an off-site
location and are easily accessible. If your
entire office goes up in smoke an on-site
backup will be of no use.
With our Disaster Recovery solution backups
are stored both on-site (for quick assess) and
off-site (to protect against every disaster
scenario).
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8. 4.
BACKUP YOUR ENTIRE SERVER
AND NOT JUST THE DATA
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9. The most common disaster scenario is when
you have a critical hardware failure on one of
your servers. If you just backup your data but
not the whole server then it can take days to
source new hardware, rebuild your server and
restore the data.
With our service we image the entire server
which can be restored to non-similar hardware
within hours. We can even loan you hot spare
servers so that you don’t have to waste
valuable time sourcing a new one.
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10. 5.
COMMUNICATE YOUR PLAN
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11. When your plan is developed set up a team so
that the key people in the organisation are
aware of the Disaster Recovery plan.
Communicate the plan to employees so that
they know what to do in a crisis and
understand how business will continue.
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12. 6.
BE FULLY SUPPORTED
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13. Many small businesses do not have a
dedicated IT department.
We offer a fully outsourced IT support service
and can manage your entire IT infrastructure
including Internet connections and phones to
ensure business continuity.
For those companies with internal IT resources
we can provide supplementary support if
required.
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14. 7.
KEEP YOUR PLAN UPDATED
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15. The biggest failure most organisations make is
not revisiting their Disaster Recovery plan.
You should regularly review your Disaster
Recovery plan to ensure it meets the needs of
your business and changes in technology.
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16. Online Support Computing
Who are we:
 IT Support & Managed Services company
 Established in 2002, currently we have 30 staff
 Based in West London
 Our services include:
- Outsourced IT Support (Full and Supplementary)
- Disaster Recovery & Data Backup Service
- Server & Network Monitoring
- Cloud Services (Email, DR and Virtual Desktop)
- Telecoms (Mobiles, Landlines and Telephone Systems)
- IT Projects and consultancy (Server Virtualisation)
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17. For Further information:
Contact: Tom Luo, Technical Sales
Tel: 0208 232 1207
Email: marketing@onlinesupport.co.uk
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© Copyright 2011 - Online Support Computing - All Rights Reserved – Address: Serendib House, 67A Boston Manor Rd, Brentford, Middx, TW8 9JQ - Company No: 3362754
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