ONLINET Cutomer Directing System and Digital Signage usage for elevating customer service level and achievig full overview of customer flow process in branches and customer service offices.
2. Introduction How efficient is your Customer Service? Do you know what to change to make it EFFICIENT ? And more than that – PROFITABLE ?
3. Do you know … … what is the average waiting time in your branch network? Why is this important ? A too long waiting time generates unsatisfied customers and less customers served. A too short waiting time makes impossible to generate new sales impulses
4. Do you know … … how long it takes to sell a new product/service to your existing customer and how long is the after-sales administration ? Why is this important ? The employees sales efficiency has a new measurement unit. The effective time spent with customers can be measured.
5. Do you know … … which branch was the most efficient in sales today or this week ? Why is this important ? Reaction time is very important when you make changes or measure the effects of a campaign.
6. Do you know … … in a specific branch, which employees performance are the best ? Why is this important ? The employees with the best results can be rewarded or promoted and the less efficient employees can be sent to additional trainings .
7. Do you know … … that regarding a marketing campaign just started yesterday, how many customers were interested today ? Why is this important ? The success and effectiveness of the product, campaign and channels can be measured even immediately.
8. Tools Tools to improve your Customer Services Tools to turn it into a Sales Point Consulting Queue & Customer Management System Management supporting softwares Consulting Information & Self Service Kiosks Digital Signage solutions
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11. ONLINET Queue & Customer Management CDS Desk software in-branch network Counter Display Desk/Clerk/Cashier CDS software / local database server Statistics and Real-time monitoring Dashboard system County-wide network Central display or Plasma/LCD Management Marketing Sales and IT QMS Regional Server
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13. Benefits for Clients What did the customers say? „ I hate queuing! This is a different way of waiting” „ I don’t speak English very well but here I can use the services in my own language and I am directed always to a cashier who speaks it too.” „ I have sent a text message to my branch to make a pre-registration. It’s that simple. I will never spend my lunch break in the bank again.” „ I was always treated like a valued customer. With the VIP management policy now I get even more.”
14. Digital Signage solutions Indoor central displays Interactive window display Information kiosks Central management/Monitoring /Statistics Server Indoor and outdoor Digital posters Cashier/Clerk Media Management
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20. Customer Portfolio – Finance Sector *Each logo is a registered trademark of it’s own company.