1. CUSTOMER SERVICE
SOFTWARE DESIGN
Name: CDS LIGHT inet.eu
www.onl
Purpose: Efficient leaders
0110-1001-00
11-0001-1000
0010-0111-11
Design No: 792285/2010
Small
Customer Services
BIG results!
Small sized Customer Service, modest budget or
a personalized customer relationship
cannot be obstacles to efficiency.
Sometimes the small size of a Customer
Service, the reduced opening hours or the
reduced number of customers could be an
obstacle in introducing a queue management
system.
Sometimes a Customer Service uses a
small budget for it´s operation and that makes
impossible the investment in a queue
management system.
Sometimes the ticketing doesn´t fit into a
Customer Service´s business policy.
The ONLINET CDS LIGHT customer
service software does not require neither
ticket dispenser terminal nor displays, it´s
an economic solution and preserves the
personal character in the relationships.
Efficiency guaranteed!
2. www.onlinet.eu
Recommendation
Banks, Building Societies
Insurance companies
Telecommunication companies
Mobile, internet, cable tv service suppliers
City and District Councils, Registry offices,
Tax, Custom and Revenue Offices
Public utility companies
Features and Post offices
Embassies, Consulates
advantages Governmental institutions
Solicitor and Notary Public offices
Size doesn´t matter Malls, Supermarkets,
Store chains
The size of some Customer Services makes
impossible the usage of queue management systems. Healthcare institutions
The CDS LIGHT software does not require a ticket Educational institutions
dispenser or displays. However, using the software, the Real estate agencies
activity of a branch can be monitored and it´s data is
registered in the statistics*, as in case of the Customer Conference and sport centers
Services using a classic queue management system.
Money saving efficiency
The CDS LIGHT software is the most economic
Customer Service solution, as it doesn´t require a ticket
dispenser, displays and physical installation. The lack of
hardware components, makes easier the investment in a
Customer Service system. As the system has many of the
features provided by a classic queue managemnt system,
the quality of service can be increased significantly.
Personal customer relations
If a Customer Service´s business policy includes
the personal greeting and guiding of customers, keeping
in the whole service process a personal character, the
CDS LIGHT software is the ideal choice. Makes the daily
work more transparent and efficient in a discreet way,
without issuing tickets.
*Except data related directly to ticket dispensers, like waiting times
2 CDS LIGHT Customer Service software
3. www.onlinet.eu
Technical
specification ONLINET CDS LIGHT software modules
ONLINET CDS BASIC Log-in and out
Basic module Customer calling
Transfer of and close of customers
Priority management
Close of service
Service time measure
Alerts on overpassing preset limits
Change of service
Staff break management
ONLINET CDS MANAGER Access rights management
Monitoring and statistics module Region management and display in the statistics
Statistics for a specific day or a period of time
Real-time branch and desk information
Display of selected services distribution
Display of desk status within a branch
Display of logged-in staff status
Display of service times
Web-based, central configuration and statistics
ONLINET CDS CLOSING CODES Record of service results
Closing codes module Better follow-up on customer history and data
Registering notes regarding
the service
ONLINET CDS AUTOMAT Automatic staff log-in
Automated tasks module Special customer distribution management
ONLINET CDS LIGHT
system requirements:
Processor:
2GHz Core Duo
Memory:
2 GB RAM
Storage:
40 GB HDD or
16 GB CF card*
Mainboard:
with LAN connection
Operating system:
Windows XP / XP Embedded / 7
* In case of Windows Embedded
CDS LIGHT Customer Service software 3
4. www.onlinet.eu
Accessories and Related
options solutions
CDS DESK Issuing tickets
Staff software terminal Physical directing and call of customers
- customer calling (manual or automated) Measuring waiting times
- customer transfer (desk, service, member of staff) We recommend: Queue Management Systems
- start and finish of service
- registration of the result of service Digital poster
with closing codes Interactive window display
- change of service at desk Information & Self-service kiosk
- managing waiting list and VIP customers We recommend: Digital Signage solutions
- managing breaks
- alerts in case of Asking clients for giving feed-back
overpassing preset limits Statistics of feed-backs
We recommend: ONLINET CDS FEED-BACK
CDS BOOKING software and kiosk
Appointment booking software. The customers can
book appointments on different platforms to a spe-
cific branch, service, date and time. Platforms can be
individual or combined.
- BOOKING-O: online,
internet booking Related
module
- BOOKING-S: SMS
or text booking module* services
- BOOKING-T: phone
booking module
Consulting
CDS SMS Site survey, planning
Customer notifier before calling. The software Installation, commissioning, training
module* makes possible for those clients who has Maintenance, remote support, repairs
to wait, to register their mobile number, in order to Operation, statistics and data analysis
not sit and wait in the Customer Service. Before Custom development and design
calling, the customer receives a text message with Integration to existing CRM or Front-Office systems
a notification to return to the Customer Service.
CDS MEETING
Meeting room occupancy display application.
Makes possible the display
Warranty
of current and forecast Benefit from our SAS (Software Application Support)
occupancy information for service and receive free version upgrades and free
meeting rooms.** maintenance and support for your software.
* Requires GSM adaptor (hardware) In case of a continuos support: LIFETIME WARRANTY.
** Requires LCD screen(s)
4 CDS LIGHT Customer Service software
