Transacca presentation

Project TRANSACCA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Skills developed ,[object Object],[object Object],[object Object],[object Object],[object Object],Reunion CODIR | Vincent

Make workshop activities Interview Risk Management Find Solutions Contracts Identify needs Submission of a proposal Customer relationship

Roles and responsibilities ,[object Object],[object Object],[object Object],[object Object],Solution Architect ,[object Object],[object Object],Communication and demonstration ( process illustration) Communication Manager ,[object Object],[object Object],[object Object],[object Object],Business Engineer ,[object Object],[object Object],[object Object],[object Object],Team Leader Deliverables Responsibilities Role

[object Object],[object Object],[object Object],[object Object],Roles and responsibilities

Objectives-build client relationship ,[object Object],[object Object],[object Object],[object Object]

Guidelines for effective listening

Customer Requirement Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Identify the stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Steps for assessing Customer Requirements

Requirements must define every customer expectations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

25/06/11 ,[object Object],[object Object],[object Object],[object Object],[object Object],Looking for solutions

TRANSACCA requirements to business value 25/06/11 Requirements Transformations Business value (Solutions possibles Business value Improvement of the inventory management (real time) - provide a method - Information System (inventory management) Lower cost of stocks (450 million USD) Bornes interactives - Establishment of a control system - Transformation Corporate Network Increased sales business (12 million USD) Increase the rate Customer visits - System Customer Loyalty Increased sales business (12 million USD)

The road to establish a contract . 25/06/11

Gaining commitment occurs before and throughout the services engagement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],25/06/11

Gaining commitment, or closing, consists of two steps ,[object Object],[object Object],[object Object],[object Object],25/06/11

The success of a close is determined by the effectiveness of the professional ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],25/06/11

The close is a question and the answer to which confirms that the client has agreed to a course of action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],25/06/11

lessons learned The individual and collective attitudes ,[object Object],[object Object],[object Object],[object Object],[object Object],25/06/11

lessons learned Client relationship ,[object Object],[object Object],[object Object],[object Object],25/06/11

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