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OPINIONMETER,[object Object],Bank Customer Service Surveys,[object Object],Using the latest technology-based devices to capture,[object Object],real-time  Voice-of-the-Bank-Customer service feedback,[object Object]
OPINIONMETER,[object Object],American Bank Business Snapshot,[object Object],[object Object]
 Fierce competition for new business among local, regional and national   financial players,[object Object],[object Object]
 Economic instability issues continue to concern Americans ,[object Object]
 Create a communication channel with customers
 Monthly distribution
 Survey at customers’ Point-of-Experience
 Solicit customer feedback and input about services, requirements
 Explain  new and innovative bank services
 Implement changes based on feedback and input
 Use technology-based devices, social networking to reach targets,[object Object]
 Allows low score satisfaction alerts to trigger instant response
 Easily customized in the field for different languages and target audiences
 Digital data capture saves rekeying labor, minimizes errors

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