Multinationals in Asia Pacific are gradually moving to cloud-based infrastructures and services; this presentation provides some examples of companies moving to different cloud-based services, including IaaS, UCaaS, and contact centers. For more information on our activities in Asia Pacific, visit http://oran.ge/11C5V08
the age of cloud: private cloud, SaaS and the future in Asia Pacific
1. the age of the cloud
private cloud, SaaS and the
future in APAC
Orange Business Services, Asia Pacific
October 2013
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the age of the cloud: private cloud, SaaS and the future in APAC
2. today cloud is about more than „just‟ cost reductions
74%
calculating cost savings from
cloud needs to factor in at least 8
different parameters from peak
loads to hardware costs
the bigger picture is that cloud
delivers the flexibility and
agility you need to be
competitive
74% of companies that invest
heavily in cloud were
competitively agile *
“cloud is about how you do computing, not where you do computing”
Paul Maritz, CEO (2008-12), VMware
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the age of the cloud: private cloud, SaaS and the future in APAC
Source: * INSEAD Research 2013
3. from ownership to on-demand, cloud computing
changes how companies consume IT
vs
outsourcing
premises-based
co-location
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cloud computing
savings on skills and resources
24 x 7 support, L2/L3 expertise across all technologies
continuous infrastructure refresh
economies of scale
no hardware purchase
multi-tenanted infrastructure and shared support
flexibility
enable new applications across multiple locations
dynamic allocation of resources
on demand, self-service
usage-based payment
the age of the cloud: private cloud, SaaS and the future in APAC
4. examples of cloud usage themes
that we are seeing in Asia
streamline
IT delivery
enhance CRM
& productivity
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standardize ICT
& improve collaboration
better manage risk
& capacity planning
the age of the cloud: private cloud, SaaS and the future in APAC
5. major global biotech group uses cloud to streamline
IT delivery and achieve TCO reduction
challenge
make IT more agile to support rapidly expanding business in EMEA
reduce TCO, no CAPEX
Orange solution
self-managed IaaS solution with ability to scale up and down, and pay
as you use model
end-to-end „network+ IT infrastructure‟ management
results
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on-demand provisioning and ability to manage applications and capacity
remotely from China
significant (30%) TCO reduction vs legacy DIY data center operations
the age of the cloud: private cloud, SaaS and the future in APAC
6. multinational conglomerate uses UCaaS to
standardize ICT across the region and improve
collaboration
challenge
120+ PBXs, multiple brands, managed locally, many approaching end of life
limited collaboration and mobility flexibility between employees
Orange solution
Business Together as a Service - global cloud-based UC solution for 20,000 employees,
75 sites in 25 countries.
new collaboration capabilities with integrated web, video and audio conferencing
results
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simplified management, standardized features and mobility enabled globally
greater flexibility to add users / sites / features quickly
simplified collaboration and enhanced productivity
the age of the cloud: private cloud, SaaS and the future in APAC
7. leading global HR company chooses cloud contact
center to enhance CRM and productivity
challenge
increase agent productivity and overall efficiency of the contact center
achieve economies of scale across the region
Orange solution
centralized Web 2.0 cloud contact center solution delivering call
collection costs reduction, voice recording in the cloud, and increased
control and visibility
results
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simple user-friendly interface increasing agent productivity
central visibility and control resulting in enhanced efficiency
improved client‟s customer satisfaction
the age of the cloud: private cloud, SaaS and the future in APAC
8. multinational luxury goods group chooses cloud to enhance
BC/DR and capacity planning to manage risk and increase agility
challenge
managing multiple data centers across the region without BC/DR plan
unable to respond quickly, flexibly and cost-effectively to rapid growth
Orange solution
hybrid private cloud solution across Orange data centers in Singapore,
France and US
inter-region DR and overflow capability for select mission-critical application
(e.g. ERP)
results
enhanced BC/DR capability to mitigate risks
improved capacity planning to increase business agility
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the age of the cloud: private cloud, SaaS and the future in APAC
9. no longer about technology use - it‟s about
„value consumption‟
enhanced
collaboration
consolidation and
standardization
mobilizing enterprise
workforce
increasing
business agility
improving customer
relationships
managing complexity
& improving operational
efficiency
“57% of business and
technology leaders believe
that cloud will be a source of
competitive advantage” *
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“Business leaders have been
using the cloud to foster
collaboration and drive
innovation, suggesting that
this type of technology is
relevant to more
departments than just IT” **
the age of the cloud: private cloud, SaaS and the future in APAC
Source: * Harvard Business Review report, ** Forbes Insights Survey , *** Leading analyst firm report
“By 2016, cloud services will be
a vital sourcing option and $1
of every $5 will be spent on
cloud-based software and
infrastructure” ***
10. cloud computing may appear simple on the surface,
however there‟s a lot underneath
cloud computing
IaaS, PaaS, SaaS?
public, private, hybrid?
security & privacy
service management
server infrastructure
physical and virtual design
support services
governance
scalability
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legal & compliance
data migration
transition & user adoption
APIs & plugins
disaster recovery & continuity
transformation support
response-time SLAs
pay per use, reservation
provisioning engine
the age of the cloud: private cloud, SaaS and the future in APAC
11. the typical cloud customer journey,
not a „big bang‟
1
2
address
pain points
3
Proof of Concept / pilot
6
11
cloud readiness
assessment
lifecycle service
management
5
transition
4
architecture design
the age of the cloud: private cloud, SaaS and the future in APAC
12. about Orange
expand your operations with
our world-class network
and IT services
cloud computing customers
500+ IaaS customers
120+ WaaS customers
1200+ UCaaS customers
4000+ CCaaS customers
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Orange Worldwide
43.5 billion Euro revenues 2012
3000+ multinational customers
world‟s largest seamless voice/data network covering
220
Orange in Asia Pacific
over 50 years in APAC
157 points of presence in 101 cities across 40
countries & territories
international IP VPN connecting 24 APAC countries
strong UC and IT in-region service delivery
over 3,000 staff in 36 countries
the age of the cloud: private cloud, SaaS and the future in APAC
13. cloud is a journey
this is not „all or nothing‟, „now or never‟
cloud is a revolution that will take place with or without
the IT departments
this is also an evolution building up from first phase
consolidation and optimization initiatives
gradual transformation toward hybrid cloud has
become the norm for global and APAC MNCs
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the age of the cloud: private cloud, SaaS and the future in APAC
14. thank you
every cloud has an Orange lining
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the age of the cloud: private cloud, SaaS and the future in APAC