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Cross-Cultural
                          Negotiations
                            with China
                          By: Noriko Tan & Sarah Ong


Friday, October 21, 11                                 1
W   C   ?


Friday, October 21, 11               2
fb w                 r   f
                         E           W      r
                             The ‘Invisible’ Great Wall



Friday, October 21, 11                                    3
The world’s toughest
                            ‘... the Iranians whom I
                             once called the world’s
                              toughest negotiators,
                                 were second-rate
                                  compared to the
                                      Chinese.’




Friday, October 21, 11                                 4
1   I rp r
                             R        p



Friday, October 21, 11                    5
-
                                        - xi
                                      guan
                         Cultivating good relationships with
                         business partners is essential.




Friday, October 21, 11                                         6
Friday, October 21, 11   7
I v      Or
                         How it all began?




Friday, October 21, 11                       9
Reciprocal
                                   Obligation
             Morally
           expected to
         improve welfare
           of family &
             friends
                           Confucianism

Friday, October 21, 11                          11
Unstable
                         Legal System

Friday, October 21, 11                  12
F     S
                         Building guan xi




Friday, October 21, 11                      14
Use a trusted middleman when
                          negotiating with the Chinese


Friday, October 21, 11                                   15
2   F
                             mian zi




Friday, October 21, 11                 16
“Every person has a face,
                         for the same reason that
                           the tree has a bark.”




Friday, October 21, 11                               17
Losing Face
                         endangers negotiations



Friday, October 21, 11                            18
They avoid saying ‘No’
                         There’s always more than one way to flay the fish.




Friday, October 21, 11                                                        19
L                   f r
                           r
                         f ‘N ’
                           it’s inconvenient

                                 it’s too difficult


                         hmm, maybe?


Friday, October 21, 11                                20
pr f r
                                 ...
                             to do
                            business
                          with large &
                           reputable
                         companies to
                           gain face




Friday, October 21, 11                   21
Reciprocity




                         Chinese give ‘face’ to others and
                           expect something in return.

Friday, October 21, 11                                       22
I v      Or
                         How it all began?




Friday, October 21, 11                       23
If you don’t
           Incentive to                     mind losing
          behave morally                    face, you’re
              right                          shameless




                         ‘Sense of
                          Shame’     Confucianism

Friday, October 21, 11                                     24
F     S
                         Dealing with the
                         Chinese Face



Friday, October 21, 11                      25
H p                 f
             Avoid any actions that
             will cause them to lose
             face



Friday, October 21, 11                 26
3   G vr
                                zheng fu




Friday, October 21, 11                     27
The Chinese
                         government is the
                           biggest boss.




Friday, October 21, 11                       28
“... importance of
                    Chinese politics to
                     businesses is not
                    comprehended by
                    many Westerners”




Friday, October 21, 11                    29
S               f r
       “You have tea until it’s
         coming out of your
        gills... and at the end
         they’d tell you they
          weren’t really the
         people to speak to.”




Friday, October 21, 11            30
He who does nothing, makes
                         no mistakes.




Friday, October 21, 11                                31
F    S
                         The Right Path



Friday, October 21, 11                    32
G           R     Pr
                         “It only took the Chinese premier
                           1.5 hours to settle a project that
                                                 took years.”




Friday, October 21, 11                                          33
4   H
                                 zheng ti guan nian




Friday, October 21, 11                                34
B P       r T
                         Chinese children memorize
                           thousands of pictorial
                                characters.




Friday, October 21, 11                               35
5   T
                                 zhan lue



Friday, October 21, 11                      36
36 Stratagems

                  The Art of War




                M        r T


Friday, October 21, 11             37
#3: M r r w
                      B rr w K f

               Make use of outside resources
                         for one’s own gain.




Friday, October 21, 11                         38
#4: w           L        r
                E                 E

             Preserve strength while watching the
             enemy exhaust himself.



Friday, October 21, 11                              39
#31:             B             W
                         Use women, temptation and espionage to
                         overpower the enemy.




Friday, October 21, 11                                            40
#36: W                    E
                             F ,R                    w

                               Live to fight another day.
                         Retreat is by far the best choice.




Friday, October 21, 11                                        41
F         V

                                          PRC
                                        Condition


                         In-group


                              Confucian             Tactics
                               Values
                                                         Out-group



Friday, October 21, 11                                               42
T       ’ T    w
                         F ace
                         I nterpersonal Relationship
                         G overnment
                         H olistic Thinking
                         T actics

Friday, October 21, 11                                 43
f r
                         r      !




Friday, October 21, 11              44
Solutions




                             r                        D w
                         Interpersonal Relationship   Guan Xi
                         Holistic Thinking            Face
                         Government                   PRC Condition
                         Tactics                      Knife
                         Middlemen                    Beautiful
                         Mian Zi                      Run
                         No

Friday, October 21, 11                                                45

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Cross-cultural Negotiations With China

  • 1. Cross-Cultural Negotiations with China By: Noriko Tan & Sarah Ong Friday, October 21, 11 1
  • 2. W C ? Friday, October 21, 11 2
  • 3. fb w r f E W r The ‘Invisible’ Great Wall Friday, October 21, 11 3
  • 4. The world’s toughest ‘... the Iranians whom I once called the world’s toughest negotiators, were second-rate compared to the Chinese.’ Friday, October 21, 11 4
  • 5. 1 I rp r R p Friday, October 21, 11 5
  • 6. - - xi guan Cultivating good relationships with business partners is essential. Friday, October 21, 11 6
  • 8. I v Or How it all began? Friday, October 21, 11 9
  • 9. Reciprocal Obligation Morally expected to improve welfare of family & friends Confucianism Friday, October 21, 11 11
  • 10. Unstable Legal System Friday, October 21, 11 12
  • 11. F S Building guan xi Friday, October 21, 11 14
  • 12. Use a trusted middleman when negotiating with the Chinese Friday, October 21, 11 15
  • 13. 2 F mian zi Friday, October 21, 11 16
  • 14. “Every person has a face, for the same reason that the tree has a bark.” Friday, October 21, 11 17
  • 15. Losing Face endangers negotiations Friday, October 21, 11 18
  • 16. They avoid saying ‘No’ There’s always more than one way to flay the fish. Friday, October 21, 11 19
  • 17. L f r r f ‘N ’ it’s inconvenient it’s too difficult hmm, maybe? Friday, October 21, 11 20
  • 18. pr f r ... to do business with large & reputable companies to gain face Friday, October 21, 11 21
  • 19. Reciprocity Chinese give ‘face’ to others and expect something in return. Friday, October 21, 11 22
  • 20. I v Or How it all began? Friday, October 21, 11 23
  • 21. If you don’t Incentive to mind losing behave morally face, you’re right shameless ‘Sense of Shame’ Confucianism Friday, October 21, 11 24
  • 22. F S Dealing with the Chinese Face Friday, October 21, 11 25
  • 23. H p f Avoid any actions that will cause them to lose face Friday, October 21, 11 26
  • 24. 3 G vr zheng fu Friday, October 21, 11 27
  • 25. The Chinese government is the biggest boss. Friday, October 21, 11 28
  • 26. “... importance of Chinese politics to businesses is not comprehended by many Westerners” Friday, October 21, 11 29
  • 27. S f r “You have tea until it’s coming out of your gills... and at the end they’d tell you they weren’t really the people to speak to.” Friday, October 21, 11 30
  • 28. He who does nothing, makes no mistakes. Friday, October 21, 11 31
  • 29. F S The Right Path Friday, October 21, 11 32
  • 30. G R Pr “It only took the Chinese premier 1.5 hours to settle a project that took years.” Friday, October 21, 11 33
  • 31. 4 H zheng ti guan nian Friday, October 21, 11 34
  • 32. B P r T Chinese children memorize thousands of pictorial characters. Friday, October 21, 11 35
  • 33. 5 T zhan lue Friday, October 21, 11 36
  • 34. 36 Stratagems The Art of War M r T Friday, October 21, 11 37
  • 35. #3: M r r w B rr w K f Make use of outside resources for one’s own gain. Friday, October 21, 11 38
  • 36. #4: w L r E E Preserve strength while watching the enemy exhaust himself. Friday, October 21, 11 39
  • 37. #31: B W Use women, temptation and espionage to overpower the enemy. Friday, October 21, 11 40
  • 38. #36: W E F ,R w Live to fight another day. Retreat is by far the best choice. Friday, October 21, 11 41
  • 39. F V PRC Condition In-group Confucian Tactics Values Out-group Friday, October 21, 11 42
  • 40. T ’ T w F ace I nterpersonal Relationship G overnment H olistic Thinking T actics Friday, October 21, 11 43
  • 41. f r r ! Friday, October 21, 11 44
  • 42. Solutions r D w Interpersonal Relationship Guan Xi Holistic Thinking Face Government PRC Condition Tactics Knife Middlemen Beautiful Mian Zi Run No Friday, October 21, 11 45