ORSYP Dollar Universe - Performance Management for Dynamics AX

© ORSYP 2013 • Confidential & Proprietary • page 1
Performance Management
for Dynamics AX

About ORSYP
IT Ops Specialists Software Solutions for On-Premise & the Cloud
Global Reach-- LocalService Endorsed by Leading Industry Analysts
 Singular focus with 27 years experience
 Trusted by 1500 leading corporations
 97% customer retention
 Industry’s only ‘Customer-First’ committed
resolution service guarantee
 280 ITOM-certified staff across 10 regional centers
 Multi-lingual 24x7 global support
 Technology centers: Paris, Boston, Montreal, HK
 ORSYP Institute = IT Operations innovation center
 Workload Automation
 IT Performance Management
 WAN Optimization & Application-aware Network
Performance Monitoring
 “Provides the most scalable & resilient
architecture” (1)
 “Offers reliable and easy-to-use products at a
competitive price”(2)
 “Unique peer-to-peer architecture is well-
suited to large-scale implementations” (3)
(1) (2) (3)

 Why manage Dynamics AX Jobs with Dollar Universe
 Dollar Universe for Dynamics AX
 Dollar Universe’s Overview
 References

Why manage Dynamics AX Jobs with
Dollar Universe

Infrastructure
level
1) Lack of control over batch activities
2) Inability to handle user requests
3) Increasing demand in scheduling batch jobs
Application
level
1) Dynamics Application is slowing down
2) High pressure due to increasing number of user
requests
Functional
level
1) IT Operations are not in line with business demand.
2) Business is frustrated by the core application
Motivations for a better management of Batch Jobs
IT
Business

IT Challenge
 Deliver end-user reports on time
 Support 50 business locations
 Manual intervention
 Manage MS Dynamics AX jobs
GEA Refrigeration Technologies Results
 Assured report delivery
 Savings of 1 FTE
 Reduced recovery times
 Increased end user availability
Business Case
GEA Refrigeration is a
global leader in the
refrigeration industry
Following the growth
of their operations
they now support 50
business locations
worlwide
They have been using
AX since 2009
“Without Dollar Universe we could not
guarantee that jobs would run OK. With
Dollar Universe we can.”
Gerrit Zwartjes, Technical specialist
“Dollar Universe helps us prevent problems and we are
much quicker solving problems we still have to deal
with.”
Stephan Kouwenberg , IT consultant

Regulate the executions
 Limitation of simultaneous
executions
 Ex: 3 jobs Oracle and 5 jobs FTP
 Ex: 2 jobs AX & 1 job SAP
Manage constraints
 Ex: Application A only supports 5
executions at the same time
 Ex: Only 3 backup tapes are available
 Ex: Job should only run at day time
Manage priorities
 Used for handling “user jobs”:
 Critical jobs will be executed right
after the submission
 Non-critical jobs will be queued
Business Case
GEA Refrigeration is a
global leader in the
refrigeration industry
Following the growth
of their operations
they now support 50
business locations
worlwide
AX since 2009
DQM
Job Dispatcher
BU1 night BU1 BU2 night BU2

IT Challenges
 Synchronization of AX jobs with other applications
 Inability to identify, analyze and correct hazards
Outcomes:
 900 users / An average of 350 users connected simultaneously
 4 batch servers
 300 jobs implemented / 2000 daily executions
Business Case
Worldwide supplier of
solutions for the
textile industry
Dollar Universe with
AX since 2010

Dollar Universe for Dynamics AX

Extended batch automation capabilities
 AX includes only rudimentary features: date and time
 AX does not guarantee reliable and timely batch operations in the right order
 AX allows only the scheduling of local operations
 AX does not guarantee synchronization with other functional and technical
silos
Better control of the system
 AX jobs can persist abnormally (in a Batch Job execution)
Other Executions in AX can be blocked
Motivations for using Dollar Universe with Dynamics AX
Microsoft Dynamics
AX 2012 is available
and supported in 25
countries and 23
languages.

Batch submission and control
 Batch Groups (batch and user jobs)
Dependencies and incompatibilities (ex: between jobs belonging
to different AX Companies)
Automatic recovery after incident
Real time monitoring and alerting
Provides a timeout for all AX Batch Groups
 Stops Batch Group execution after a predefined time
Easier Troubleshooting
 Retrieves all the Infologs
 Check the impact of failed jobs instantly
How it works:
Dollar Universe is
connected to the
batch application
server of dynamics AX
It can help control
batch AND user jobs

How it works:
Dollar Universe is
connected to the
batch application
server of dynamics AX
It can help control
batch AND user jobs

Dollar Universe for SAP in 5 points
Plug’n’Play
integration with
Dynamics AX
2009/2012
Avoid any
unexpected load on
the system
Manage batch and
user jobs
Integrate AX jobs
with non-AX jobs
(ETL/FTP/BI…)
Automatic import of
batch jobs from AX

Dollar Universe’s Overview

Manage your IT operations from a central orchestrator
FTP, SFTP, CFT, Interpel,
…
ERP / CRM
File
Transfer
Backup Web
Services
DB/ETL
Business
Intelligence
Web Services
Data Protector

Manage your IT operations from a central orchestrator
Sequencing
 Serial, parallel
 Cross platforms
 Cross applications
 Error-path handling
Dependency
 On jobs
 On files
 On system resources (CPU, RAM, disk)
Information
 Business notes (post-it)
Alerting
 If non start at a given time
 On duration time (min, max)
 Mail notification
Advanced return code management
 Values
 Log parsing

Real time monitoring and control
Monitor graphically all operations
 High level views with drill down to detail
(production plan to business views)
 Real time monitoring
Execute actions at any time
 Jump, skip, hold, force…
 Rerun job and job flows
 Acknowledge, edit/write notes
Be informed
 Edit run books (hyperlink, doc…)
 Access to logs
 Email notification
 Event notification to supervision tool

Real time monitoring and control
’’List ’’ mode
 Monitoring and control of all operations
 Advanced filters to focus on target jobs
 Consolidated views
 Advanced status and exceptions
 % of average duration time
 Operator notes and intervention run books
 Real time statistics
’’Alerting’’ mode
 View per server / systems
 Anomalies details per server
Server with Alerts
Double Click to drill down

Dollar Universe: Reporting features
Check compliance with SLAs:
• Get Automated Reports on Success Rate
• Know how to improve global success
Measure User Satisfaction:
• You can improve only what you can
measure and control

Your contacts in Hong-Kong:
Brendan Sapience, Presales Director
bsa@orsyp.com
Your contacts in Singapore:
Vincent Woon, Channel & Sales Manager
vincent.woon@orsyp.com
JY Robert, Presales Director
jyr@orsyp.com

ORSYP Dollar Universe - Performance Management for Dynamics AX

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