1. Casa do forno – Sítio da Lombada
Boliqueime , 8100-096 - PORTUGAL
Mobile: +(351) 933.107.849
E-mail: osoares@gmail.com
OLIVIER PIERRE SOARES
Objective
• Looking forward being part of an ambitious project, where my skills, experience and enthusiasm bear a
positive impact in the organization’s success. Eager to achieve new goals and determined to play a role in
Portugal’s development in the tourism arena.
Profile
• Believe that any successful commercial endeavor derives from bringing great value for money, while
continuously surpassing client’s expectations.
• Strong in people skills, thrive on involving and motivating team members, believe in management by setting
objectives and pragmatic decision making.
• The experience of 12 years of consultancy has brought me a solid ability to adapt to new situations and
environments, to drive change while taking on board all parties’ interests from shareholders, management,
general workforce and suppliers.
• Having successfully operated as an independent consultant has enhanced my commercial skills to generate
new business, while strengthening my belief in generating quality and added value to my clients.
• Professional experience highlighted bellow is complemented with hotel industry know-how acquired as co-
owner of renowned 3 star Hotel Baia in Cascais
Professional experience
ILM Portugal December 2008 – Present
Algarve Associate & Senior Adviser
Took over leadership of joint project with Associação Turismo Algarve towards evaluating the impact of the
Meeting Industry sector in the Algarve. Also structured and lead a market driven intelligence survey for the
Portuguese residential tourism sector.
As part of my business development responsabilities, participated in the product mix definition for a newly
planned resort in Alvor, launched a Fractional Ownership Think Tank and published several articles in
Portuguese press media.
Villas & Vacations (Almancil) June 2007 – November 2008
Rentals and property manager
As rental manager, repositioned the pricing portfolio and implemented aggressive procedures for property
take-on. Inverted a four years lasting downward trend, achieving a 16% increase in turnover and 17%
increase in days sold comparing with 2007.
Successfully launched the fitness and club house activities, including the setting up of infrastructures,
landscaping and trainers hiring.
Create synergies with the rental operations, as well as implemented other added value services.
Optimized procedures to improve interaction with customer support services.
Projects participation as Independent Consultant January 2003 – 2007
Liberty Seguros:
Acting as Engagement Manager, was responsible for the delivery of the highest priority functionalities
through collaboration with the product owner and the delivery team.
The project’s objective was to migrate all business support systems to a web-based platform to reduce costs,
and speed time to market delivery time of new financial products.
Page 2 of 4 "Nothing is constant except change " –
Heraclito

2. Casa do forno – Sítio da Lombada
Boliqueime , 8100-096 - PORTUGAL
Mobile: +(351) 933.107.849
E-mail: osoares@gmail.com
OLIVIER PIERRE SOARES
Van Ameyde Corporation (Netherlands):
Acting as chief analyst, managed the team responsible for the functional analysis of a European claims
handling system for the Van Ameyde insurance group based in Holland. The analysis team was comprised
of client’s resources form the Italian, Dutch and French network.
The implementation of this claims handling portal, and its implications on the overall processes redesign,
represented enormous savings due to the standardization of all business and financial IT support systems
throughout every European branches. The financial integration was achieved through SAP technology.
Pernod Ricard (Paris / Lisbon):
European wide project to implement a new business model, supported on Sales Force Automation
technology to optimize distribution and sales force operations. This Project involved the Dutch, English,
Portuguese, Switzerland and German subsidiaries.
Responsible for business requirements analysis, functionalities design, development and testing of a Core
Model CRM solution during the first phase of the project. Later on, was responsible for the local
implementation, sales force training, follow-up and reporting to Paris headquarters.
Santander Consumer:
Responsible for the reviewing and redesigning of the Early and Late Collections processes; The opportunity
arose while there was an ongoing effort of consolidation of operations with recently acquired Interbanco
Bank.
Achieved higher levels of productivity, while optimizing work force allocation, without any significant
investment in technology and without a 3 month period.
Eurogroup Consulting – France / Portugal November 1999-January 2003
Project Manager for International Missions
Assigned with the Management of all International missions: (Lear Corporation & Caixa Geral Depósitos in
France; Banco Fimestic in Madrid).
Supported the implementation of strategic missions for top corporations in the Portuguese service sector
(Banco Cetelem, Renault, Saint Gobain,), and within other sectors in the industry (Lusosider, Sommer
Allibert, Pinto Bastos).
EDS (Electronic Data Systems) – Portugal April 1999-November 1999
Senior Project Manager
Managed and participated in an organizational and Information Systems restructuring project with A.T.
Kearney in the benefit of all Caixa Geral Depósitos branches, where several change programs were
identified and scheduled for implementation.
Methodus Sistemas - Portugal May 1995-March 1999
Business Process & Development Manager
Responsible for internal efficiency programs involving organizational and people development.
Successfully planned, managed and executed several consulting engagements for a variety of clients,
mostly with the top five banking and insurance companies in the country (Bonança, Ocidental, Império,
Credibanco, Seguros e Pensões) and within other sectors (Entreposto Comercial, Soporcel.).
Redesigned the Auto bodily damage claims process for the Bonança insurance company, implementing a
totally EDMS technology dependent environment in substitution of a legacy system.
Page 3 of 4 "Nothing is constant except change " –
Heraclito

3. Casa do forno – Sítio da Lombada
Boliqueime , 8100-096 - PORTUGAL
Mobile: +(351) 933.107.849
E-mail: osoares@gmail.com
OLIVIER PIERRE SOARES
Education
Business Administration degree candidate, 1993 (Florida State University – Florida, USA)
High School Baccalaureate in Economics, 1988 (Lyçée Français Charles Lepierre – Lisbon, Portugal)
Languages
• Fluent in written and spoken French (Native language).
• Fluent in written and spoken English (All university education done in English).
• Fluent in written and spoken Portuguese (Second language).
Personal characteristics
• Strong customer orientation
• Solid organizational skills
• Positive and driven by objectives
• Creative and resourceful
• Enthusiastic and solution oriented
Awards
• The CRM project for Pernod Ricard was subject of a thesis study for the “Universidade Católica”, Lisbon.
• Prepared and presented winning case study (Gold Award) for GIGA and WARIA 1998 Excellence Awards for the best
Workflow solution within the European, Asian and African markets.
• Attended GIGA’s “Business Process and Workflow” yearly conference in Orlando (1996), London (1997) and
Geneva (1998) to receive the Gold Excellence Award.
• Solo winner of national contest to attend a “Process Reengineering Techniques” seminar upon review of work
presented in that area of expertise (1995).
• Won participation in a “Business Process Reengineering” workshop presented by the Ted & Lewis Associates.
Training
Management specific training
• Sales techniques and role play.
• Team Management and supervision, coaching and facilitation skills.
• Project Management training based on the PMI standards.
• Supply Chain operations and Management. (April 2000 – Crete)
Technology specific training
• Trained and Certified on the Outsystems platform (www.outsystems.com)
• Trained and Certified on CRM and SFA implementation (UPDATE and ONIX Based Solutions)
• Trained in ViewStar and Keyfile Workflow application analysis and design (Document Imaging and Workflow).
Page 4 of 4 "Nothing is constant except change " –
Heraclito

4. Olivier P. Soares
Web 2.0 marketing professional, leveraging Social Media tools & Strategies to benefit the
industry in Portugal.
osoares@gmail.com
14 people have recommended Olivier P.
"Olivier is a unique mix of a solid professional consulting approach, constant client orientation and
excellent relationship skills. He is able to tactfully manage delicate situations, and has a natural flair
for teaching and developping a project team while ensuring the desired results. Working with Olivier
was an experience I appreciated immensely and would be happy to have him in my team anytime."
— Pilar Casquilho, senior partner, Eurogroup Consulting, managed Olivier P. indirectly at
Eurogroup consulting
"Olivier is a free thinker and also a hard worker. The projects he did at Methodus were top quality.
He is not a yes-man, just the opposite. He talks about what he thinks and he lives according to what
he talks. It was great to have him working at Methodus."
— António Lucena de Faria, President, Methodus Group, managed Olivier P. at Methodus
"I really enjoyed working with Olivier because he has the necessary hard skills to ensure relevant
knowledge in a complex project like the one we were involved in the automotive industry, and in the
meantime he always try to give responsibility and autonomous task to his team members. Olivier is
an excellent Team Leader from whom anybody can learn a lot."
— Alessandro Cappelletti, Senior Consultant, Eurogroup Consulting, reported to Olivier P. at
Eurogroup consulting
"Olivier is what I called a serious and conscencious worker devoted to perform very well he's
projects and commited to develop he's knowledge. Since he's not a classical consultant he follows
the projects together with his clients to help them achieve their goals. He's openminded, optimistic
and seems happy with life."
— Joao Caxias, Business Consultant, Eurogroup consulting, worked directly with Olivier P. at
Eurogroup consulting
"I had the opportunity to work with Olivier during a study that was initiated by ILM for the meetings
industry in the Algarve. Olivier was leading this effort and managed to carry out the task in an
impeccable manner by leading his colleagues and Team, and liaising with all the directors and
managers of the partipating hotels. Soon he gained the respect of the relevant committee and was
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5. pivotal in the successful final outcome of the study. A good prefessional with attention to the detail
and with an aptitude to learn and grow in his field by searching more in depth all relevant areas.
Consulting is definitely an area in which he "fits in" well."
— Yannis Petrakis, Director of Business Development, Hilton Vilamoura, was with another
company when working with Olivier P. at ILM Portugal
"It really was a pleasure to work with Olivier. He had a really strong Knowledge of the Market and
even in Stressful Situation he never lost the Focus of the Project."
— Walter. Deworezky, Senior Consultant, update, was with another company when working with
Olivier P. at Eurogroup consulting
"Olivier was one of the first and best project managers I have the pleasure to work with. Skilful and
with very strong interrelation and leadership skills, Olivier managed to achieve results while
maintaining his team motivated. I’ve learned a lot with him. He was one of the most important
coachers in the beginning of my career contributing a great deal to what I am today."
— Diana Nunes, Senior Consultant, Eurogroup Consulting, reported to Olivier P. at Eurogroup
consulting
"A dedicated professional with the skills to overlook "domestic" issues, without losing ground. We
worked together in a relaxed but business driven manner. Strong in strategic thinking and high
presentation skills!"
— Michael Boeren, Sales Development Manager, Pernod Ricard Nederland BV, was with another
company when working with Olivier P. at Eurogroup consulting
"Olivier has a very straight forward and professional approach to his work, this made our meetings
progress smoothly and profitably."
— James Harrison, Sales Director, Grupo Pestana, was with another company when working with
Olivier P. at ILM Portugal
"I've worked with Olivier in a global management change project. He had been essential to the
achievement of the project's goals, not only providing is exceptionnal technical skills, but also
investing on getting all people involved and motivated. He was determinant in the final result and I
counted with him all time. He as a commitement to each task that I've rarely seen in my long
carreer and he´s very reliable, both technically and personnaly. I strongly recomend work with
Olivier, it's easy, nice and you get what you have proposed to. Count also with a critical, firme and
construtive support from Olivier at every time."
— Mario Curveira Santos(mcurveira.santos@iol.pt), was Olivier P.'s client
"I`ve met Olivier 7 years ago. At the time Olivier has Business Consultant. He has drive,
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6. commitement and empowerment and result oriented, a consultant aiming for business results. It is
a good partner with whom who can expect ideas, energy, method and a pragmatic way of dealing
with challenges. I strongly recommend him! Olivier is not a Business Consultant ... he is THE
Business Consultant."
— Paulo Doce de Moura - Executive Manager, was Olivier P.'s client
"I had the opportunity to know Olivier work as a project manager. Olivier is someone who has a
strong drive and who is result oriented without losing a permanent sense of humor."
— Dalila Pinto de Almeida, MANAGER, EUROGROUP CONSULTING, worked with Olivier P. at
Eurogroup consulting
"Olivier is able to manage correctly the relationship with the top client, as well as the relationship
with the actor of the project. Capable of defining the main sucess points of the project and use his
cpresentation capacity to sell the outcomes of the project. Also the way he managed his collegues,
mainly the new ones, are the main reasons for wich I recomend Olivier as a Project Manager."
— Jorge Santiago, Manging Partner, Cendrillon, Consultoria de gestão e de negócios,
lda, managed Olivier P. at Eurogroup consulting
"Olivier, is a pragmatic and highly strenuous professional. He as a very positive attitude towards
challenges, good relationship abilities and strong uptake skills. For that, and for his unshaken good
mood I strongly recommend him."
— Bruno Santiago Correia, Business Consulting Manager, Methodus, worked with Olivier P. at
Methodus
Contact Olivier P. on LinkedIn
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