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Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Simple and natural dialogue ,[object Object],[object Object],[object Object],[object Object]
Graphic design and colour ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Graphic design and colour  (example)
Guidelines for colours (Rice 1991) ,[object Object],[object Object],[object Object]
Less is more ,[object Object],[object Object],[object Object],[object Object],[object Object]
Speak the users’ language ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Speak the users’ language  (continued) ,[object Object],[object Object],[object Object]
Minimize user memory load ,[object Object],[object Object],[object Object],[object Object]
Minimize user memory load  (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Consistency ,[object Object],[object Object],[object Object],[object Object],[object Object]
Consistency  (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object]
Feedback  (continued) ,[object Object],[object Object],[object Object],[object Object]
Response time ,[object Object],[object Object],[object Object],[object Object],[object Object]
System failure ,[object Object],[object Object],[object Object],[object Object]
Clearly marked exits ,[object Object],[object Object],[object Object],[object Object],[object Object]
Shortcuts ,[object Object],[object Object],[object Object]
Shortcuts  (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Error messages ,[object Object],[object Object],[object Object]
Error messages: rule 1 ,[object Object],[object Object],[object Object],[object Object]
Error messages: rule 2 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Error messages: rule 3 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Error messages: rule 4 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Error multi-level messages ,[object Object],[object Object],[object Object]
Preventing errors ,[object Object],[object Object],[object Object],[object Object],[object Object]
Help and documentation ,[object Object],[object Object],[object Object],[object Object]
Help and documentation  (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Help and documentation  (continued) ,[object Object],[object Object],[object Object],[object Object]
Help and documentation  (continued) ,[object Object],[object Object],[object Object],[object Object]
Help and documentation  (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Help and documentation  (continued) ,[object Object],[object Object],[object Object]
Help and documentation  (continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Heuristic evaluation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Heuristic evaluation  (continued) ,[object Object],[object Object],[object Object],[object Object]
Reference ,[object Object]

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