"Carrots and Sticks Don’t Work: The Truth Behind Employee Motivation and Engagement North Jersey" ASTD/SHRM Presentation 11/18/2010

1. Carrots and Sticks Don’t Work: The Truth Behind Employee Motivation and Engagement by Paul L. Marciano, Ph.D. North Jersey ASTD/SHRM Fairfield, NJ November 18, 2010 Whiteboard, LLC Maximizing Human Capital

2. Day 1

5. What Happened?

7. RESPECT Model

8. Respect the Organization Organization

9. Respect the Supervisor Organization Supervisor

10. Respect Team Members Organization Supervisor Team

11. Respect the Work Organization Supervisor Team Work

12. Feel Respected Organization Supervisor Team Work Individual

13. What is the difference between being motivated and engaged?

18. Levels of Engagement

19. Engagement Meter 1 2 3 4 5 ACTIVELY DISENGAGED DISENGAGED OPPORTUNISTIC ENGAGED ACTIVELY ENGAGED

20. Engagement Behaviors 1 2 3 4 5 Creates the mess Walks past mess without thought Hopes not to see it, will clean-up if personal benefit Cleans-up what he/she sees Helps clean-up, fix & prevent

21. When was a time in your life when you were truly engaged and what had you be that way?

22. What creates an engaged workforce?

25. #1: Programs Fail Because They Are Programs

26. #20: Reward Programs Reduce Overall Motivation Low Average High

27. How do we Increase Engagement? Realizing sustainable increases in employee engagement requires impacting the CULTURE.

28. Self-Sustaining Culture Culture Behavior

29. RESPECT ™ Model

30. What is the RESPECT Model? An actionable philosophy which guides and directs behavior.

31. RESPECT Meter R E S P E C T ORGANIZATION * SUPERVISOR * TEAM MEMBERS * WORK * INDIVIDUAL LOW HIGH

32. RESPECT Drivers Leader & Organizational Culture

40. What can you do to bring RESPECT to your organization?

41. WHITEBOARD, LLC Maximizing Human Capital through Targeted Behavioral Solutions Paul L. Marciano, Ph.D. 908.268.7272 [email_address] www.paulmarciano.com