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Communication Skills

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pankaj kumar

following is a result of my personal experiences in interpersonal interaction as well as public speaking....

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A PRESENTATION ON EFFECTIVE COMMUNICATION SKILLS By--- Pankaj Kumar
Objectives ,[object Object],[object Object],[object Object],[object Object]
What is Communication? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
Types of Communication Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions. Communication : Among colleagues, peers at same level for information level for information sharing for coordination, to save time. COMMUNICATION NETWORKS Formal Network : Virtually vertical as per chain go command within the hierarchy. Informal Network : Free to move in any direction may skip formal chain of command. Likely to satisfy social and emotional needs and also can facilitate task accomplishment.
The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
Barriers to communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
VALUE OF LISTENING ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESSENTIALS OF COMMUNICATION DOS
ESSENTIALS OF COMMUNICATION DON’Ts ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How to Improve Existing Level of COMMUNICATION?
Improving Body Language - Tips ,[object Object],[object Object],[object Object],[object Object],[object Object]
… in the new global and diverse workplace requires excellent communication skills! Success for YOU…

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Communication Skills

  • 1. A PRESENTATION ON EFFECTIVE COMMUNICATION SKILLS By--- Pankaj Kumar
  • 2.
  • 3.
  • 4. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
  • 5. Types of Communication Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions. Communication : Among colleagues, peers at same level for information level for information sharing for coordination, to save time. COMMUNICATION NETWORKS Formal Network : Virtually vertical as per chain go command within the hierarchy. Informal Network : Free to move in any direction may skip formal chain of command. Likely to satisfy social and emotional needs and also can facilitate task accomplishment.
  • 6. The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
  • 7.
  • 8. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14. … in the new global and diverse workplace requires excellent communication skills! Success for YOU…