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I’m	
  Ready	
  to	
  do	
  a	
  Webinar,	
  Now	
  What?	
                   	
  
                              Webinar	
  Best	
  Prac3ces	
  

Presented	
  by:	
  	
  
Mike	
  McKinnon,	
  Sr.	
  Demand	
  Genera3on	
  Manager,	
  ReadyTalk	
  
Adam	
  Blitzer,	
  COO,	
  Pardot	
  
	
  
July	
  12,	
  2012	
  	
  

	
  
Agenda	
  	
  
•  SeHng	
  Objec3ves	
  
•  Metrics	
  
•  Details	
  
•  Process	
  
•  Promo3on	
  
•  Presenta3on	
  Day	
  
•  Webinar	
  Follow-­‐Up	
  
•  Q&A	
  
 
	
  
Se<ng	
  Objec@ves	
  
	
  
	
  
	
  
	
  
Objec@ves	
  
                                                             Demand	
       Generate	
  $XX	
  in	
  closed	
  revenue	
  within	
  
                                                            Genera3on	
          12	
  months	
  of	
  webinar	
  date	
  




Generate	
  500	
  downloads	
  of	
                       Webinar	
  
 research	
  brief	
  in	
  6	
  months	
  

                                           Thought	
                                  Online	
  
                                          Leadership	
                               Training	
  	
  


                                                                                     Reduce	
  support	
  burden	
  by	
  25%	
  
                                                                                         for	
  product	
  X	
  in	
  2012	
  
Metrics	
  
                                                       Primary	
  &	
  Secondary	
  	
  

                                                                                                      Primary	
  
                                                                                                        • Closed	
  Won	
  
                                                              Demand	
                                Secondary	
  
                                                             Genera3on	
                                • Net	
  New	
  to	
  database	
  
                                                                                                        • ADended/Registered	
  
                                                                                                        • Hand	
  raisers	
  
                                                                                                        • OpportuniIes	
  Created	
  



Primary	
  
• Downloaded	
  Whitepaper	
  
Secondary	
  
• ADended/Registered	
  
• Social	
  media	
  acIvity	
  
• 	
  Inbound	
  traffic	
  spike	
  
                                                          Webinar	
  

                                       Thought	
                                            Online	
  
                                      Leadership	
                                         Training	
  	
  

                                                                                                                   Primary	
  
                                                                                                                    • Support	
  reducIon	
  on	
  product	
  X	
  
                                                                                                                   Secondary	
  
                                                                                                                    • Net	
  New	
  trained	
  
                                                                                                                    • ADended/Registered	
  
                                                                                                                    • Total	
  trained	
  
                                                                                                                    • Increased	
  usage	
  of	
  product	
  X	
  
Details	
  
                                     •  Lead	
  hand-­‐off	
  	
  
                                     •  System	
  integra3on	
  
                                     •  Lead	
  follow	
  up	
  
                    Process	
  
                                     •  Hand	
  raiser	
  process	
  
                                     •  Lead	
  scoring	
  
                                     •  Sales	
  Enablement	
  


                                              •  Speaker	
  
                                              •  Assets	
  
Webinar	
                  Content	
          •  Abstract	
  
                                              •  Title	
  




                                    •  Train	
  speakers	
  
                                    •  Dry	
  Run	
  
                 Technology	
  
                                    •  Prac3ce	
  Sessions	
  
                                    •  Interac3vity	
  tools	
  
Process	
  

      Process	
  must	
  support	
  objec@ves	
  



               Objec3ve	
  

                 Process	
  
Choosing	
  a	
  Speaker	
  

•  Reach	
  
•  Experience	
  
•  Area	
  of	
  Exper3se	
  
•  Name	
  Recogni3on	
  
Title	
  &	
  Abstract	
  
        Clever	
  


       Concise	
  




         Cute	
  
Assets	
  
Technology	
  

•  Training	
  
   •  Tools	
  
   •  Speaking	
  
   •  Content	
  
•  Dry	
  Run	
  
•  Prac3ce	
  Session	
  
Timeline	
  
Task	
                                                                    Timing	
  
Develop	
  event	
  plan	
                                                6	
  to	
  8	
  weeks	
  prior	
  

Finalize	
  event	
  topic,	
  3tle,	
  abstract	
  and	
  speakers	
     6	
  weeks	
  prior	
  

Setup	
  registra3on	
  and	
  begin	
  promo3on	
                        4	
  to	
  6	
  weeks	
  prior	
  

Send	
  email	
  invite	
                                                 2	
  weeks	
  prior	
  

Dra_	
  of	
  slide	
  presenta3on	
                                      2	
  weeks	
  prior	
  

Full	
  rehearsal	
  and	
  event	
  dry-­‐run	
                          1	
  week	
  prior	
  

Final	
  version	
  of	
  slide	
  presenta3on	
                          2	
  to	
  3	
  days	
  prior	
  

Send	
  reminder	
  email	
  #1	
                                         24	
  hours	
  prior	
  

Send	
  reminder	
  email	
  #2	
                                         2	
  to	
  3	
  hours	
  prior	
  

Pre-­‐conference	
  with	
  moderator	
  and	
  speakers	
                30	
  minutes	
  prior	
  

Edit	
  recording	
  (if	
  needed)	
                                     Within	
  24	
  hours	
  a_er	
  

Send	
  follow-­‐up	
  emails	
  and	
  begin	
  sales	
  outreach	
      Within	
  24	
  hours	
  a_er	
  

Promote	
  on-­‐demand	
  recording	
                                     Ongoing	
  
Webinar	
  Promo@on	
  
Keep	
  the	
  lead	
  in	
  play	
  
Webinar	
  Deliverables	
  
•  Form	
  /	
  landing	
  page	
  +	
  thank	
  you	
  content	
  
•  Invita3on	
  email	
  
•  Cross-­‐promo	
  ads	
  
•  Reminder	
  emails	
  (through	
  webinar	
  vendor)	
  
•  Video	
  
•  Thank	
  you	
  /	
  recording	
  email	
  
Landing	
  page	
  /	
  form	
  
Thank	
  you	
  page	
  
Invita@on	
  email	
  
Other	
  ways	
  to	
  promote	
  
•  Social	
  posts	
  
•  Email	
  signatures	
  
•  Hello	
  Bar	
  
   	
  
   	
  
   	
  
   	
  
Webinar	
  Follow-­‐Up	
  
Keep	
  your	
  content	
  evergreen	
  
Post	
  video	
  to	
  your	
  blog	
  
Recording	
  email	
  
Keep	
  pos@ng	
  the	
  video	
  
Then	
  share	
  it!	
  
Ques@ons	
  	
  
Contact	
  Informa@on	
  

Mike	
  McKinnon	
                     Adam	
  Blitzer	
  
ReadyTalk	
                            Pardot	
  
Sr.	
  Demand	
  GeneraIon	
  Mgr.	
   COO	
  
mike.mckinnon@readytalk.com	
   adam.blitzer@pardot.com	
  

@RTMike	
                              @adamblitzer	
  
ReadyTalk	
                            Pardot	
  
1900	
  Sixteenth	
  Street	
          950	
  East	
  Paces	
  Ferry	
  Road	
  
Floor	
  6	
                           Suite	
  3300	
  
Denver,	
  CO	
  80202	
               Atlanta,	
  GA	
  30326	
  
800.843.9166	
                         404-­‐492-­‐6845	
  
                                       	
  

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I’m Ready to do a Webinar, Now What? Webinar Best Practices

  • 1. I’m  Ready  to  do  a  Webinar,  Now  What?     Webinar  Best  Prac3ces   Presented  by:     Mike  McKinnon,  Sr.  Demand  Genera3on  Manager,  ReadyTalk   Adam  Blitzer,  COO,  Pardot     July  12,  2012      
  • 2. Agenda     •  SeHng  Objec3ves   •  Metrics   •  Details   •  Process   •  Promo3on   •  Presenta3on  Day   •  Webinar  Follow-­‐Up   •  Q&A  
  • 3.     Se<ng  Objec@ves          
  • 4. Objec@ves   Demand   Generate  $XX  in  closed  revenue  within   Genera3on   12  months  of  webinar  date   Generate  500  downloads  of   Webinar   research  brief  in  6  months   Thought   Online   Leadership   Training     Reduce  support  burden  by  25%   for  product  X  in  2012  
  • 5. Metrics   Primary  &  Secondary     Primary   • Closed  Won   Demand   Secondary   Genera3on   • Net  New  to  database   • ADended/Registered   • Hand  raisers   • OpportuniIes  Created   Primary   • Downloaded  Whitepaper   Secondary   • ADended/Registered   • Social  media  acIvity   •   Inbound  traffic  spike   Webinar   Thought   Online   Leadership   Training     Primary   • Support  reducIon  on  product  X   Secondary   • Net  New  trained   • ADended/Registered   • Total  trained   • Increased  usage  of  product  X  
  • 6. Details   •  Lead  hand-­‐off     •  System  integra3on   •  Lead  follow  up   Process   •  Hand  raiser  process   •  Lead  scoring   •  Sales  Enablement   •  Speaker   •  Assets   Webinar   Content   •  Abstract   •  Title   •  Train  speakers   •  Dry  Run   Technology   •  Prac3ce  Sessions   •  Interac3vity  tools  
  • 7. Process   Process  must  support  objec@ves   Objec3ve   Process  
  • 8. Choosing  a  Speaker   •  Reach   •  Experience   •  Area  of  Exper3se   •  Name  Recogni3on  
  • 9. Title  &  Abstract   Clever   Concise   Cute  
  • 11. Technology   •  Training   •  Tools   •  Speaking   •  Content   •  Dry  Run   •  Prac3ce  Session  
  • 12. Timeline   Task   Timing   Develop  event  plan   6  to  8  weeks  prior   Finalize  event  topic,  3tle,  abstract  and  speakers   6  weeks  prior   Setup  registra3on  and  begin  promo3on   4  to  6  weeks  prior   Send  email  invite   2  weeks  prior   Dra_  of  slide  presenta3on   2  weeks  prior   Full  rehearsal  and  event  dry-­‐run   1  week  prior   Final  version  of  slide  presenta3on   2  to  3  days  prior   Send  reminder  email  #1   24  hours  prior   Send  reminder  email  #2   2  to  3  hours  prior   Pre-­‐conference  with  moderator  and  speakers   30  minutes  prior   Edit  recording  (if  needed)   Within  24  hours  a_er   Send  follow-­‐up  emails  and  begin  sales  outreach   Within  24  hours  a_er   Promote  on-­‐demand  recording   Ongoing  
  • 13. Webinar  Promo@on   Keep  the  lead  in  play  
  • 14. Webinar  Deliverables   •  Form  /  landing  page  +  thank  you  content   •  Invita3on  email   •  Cross-­‐promo  ads   •  Reminder  emails  (through  webinar  vendor)   •  Video   •  Thank  you  /  recording  email  
  • 15. Landing  page  /  form  
  • 18. Other  ways  to  promote   •  Social  posts   •  Email  signatures   •  Hello  Bar          
  • 19. Webinar  Follow-­‐Up   Keep  your  content  evergreen  
  • 20. Post  video  to  your  blog  
  • 22. Keep  pos@ng  the  video  
  • 25. Contact  Informa@on   Mike  McKinnon   Adam  Blitzer   ReadyTalk   Pardot   Sr.  Demand  GeneraIon  Mgr.   COO   mike.mckinnon@readytalk.com   adam.blitzer@pardot.com   @RTMike   @adamblitzer   ReadyTalk   Pardot   1900  Sixteenth  Street   950  East  Paces  Ferry  Road   Floor  6   Suite  3300   Denver,  CO  80202   Atlanta,  GA  30326   800.843.9166   404-­‐492-­‐6845