American Express is thanking a platinum member for their ongoing loyalty since 2005. While acknowledging the challenging economic times, the letter assures the member of American Express's commitment to high customer service standards. Over 56,000 new businesses accepted the card in Australia in 2008, and ensuring widespread acceptance remains a top priority in 2009. The member is encouraged to contact customer service with any concerns.

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FROh/I OF FEERRIC BECKERT
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Dear Mr Triner,
As you've been a Platinum member since 2005, I am writing to personally thank you for
your ongoing relationship with American Express'.
No-one can deny that these are challenging economic times. However, I can assure you of
our commitment to you and to the values you've come to expect from American Express.
Whether you're at home or abroad, you can continue to rely on the highest standards of
customer service and member privileges. No matter what the environment we will not
compromise on our commitment to support and assist you.
We have heard from our members that a wider, more accepting network is important. In
2008, over 56,000 new businesses signed on to accept your Card in Australia alone, as did
many more throughout the world. And in 2009, ensuring your Card is warmly welcomed
in more places remains our number one priority.
Once again, thank you for your support. If you have any concerns regarding your
membership, please dont hesitate to call your Platinum Services team on 1800 673 760.
Yours sincerely,
€-?-:z-i*-
Pierric Beckert
Managing Director
Member since 1990
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