Govt takes to social media to hasten postal services

1. Govt takes to social media to
hasten postal services
`Speed Post Faster Than Any Private Courier'

2. Contd…
Email and social media have signed the death warrant of postal services, but the
communications and IT ministry has scripted the resurgence of Speed Post, postal
banking and parcel services using the very same social media
networks.Communications minister Ravi Shankar Prasad has taken to Facebook and
Twitter in a big way to speed up postal services, notorious till some years ago for
their snail-paced delivery .He and his IT team look into grievances of customers and
take immediate steps to get the post or parcel delivered to the recipient.
A young man studying in Delhi had applied for the Bihar civil services examination.
When he did not get an acknowledgement of his application, he inquired from the
post office which informed him that the application had wrongly been delivered to
Lucknow University instead of Bihar Public Service Commission (BPSC) in Patna.
He sent a tweet to the mi nister's handle with just 48 hours to go for the deadline
for submission of application forms. “India Post officers in Patna were alerted about
the urgency . The form was delivered to BPSC hours before the deadline,“ Prasad
told TOI.

3. Contd…
A newspaper report about a 95-year-old woman making the rounds of a post office
to redeem her Kisan Vikas Patra made the minister direct officials to visit her in the
village with the redemption money . The woman was surprised to find officials with
flowers and money at her doorstep.
There are many such stories in the turnaround of India Post. “We can say with
confidence now that Speed Post and parcel services will deliver at any place in India
within four days of the item booked with post offices. It can give private courier
services a run for their money , being equally efficient and reliable. That is the
reason Speed Post has been rated best by the Comptroller and Auditor General,“
Prasad said.
The minister's claim about India Post's turnaround in the last two years is matched
by statistics. Speed Post revenue has increased from Rs 1,372 crore in 2013-14 to Rs
1,600 crore in 2015-16. Parcel revenue registered 80% increase in the last two years
from Rs 118 crore in 2013-14 to Rs 310 crore in 2015-16. India Post delivers around
40,000 e-commerce parcels every day .

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