Brief from the US Army about their Knowledge Management program

1. Knowledge Management (KM) Dr. Robert E. Neilson HQDA CIO/G-6 Knowledge Management Advisor [email_address] A Principles Based Approach KM Train and Educate Single Sign On Across the Enterprise Robust Search Capability Open Architectures Promoting KM Culture of Collaboration PEOPLE and CULTURE PROCESS TECHNOLOGY Protect Knowledge KM in Standard Business Processes Reward KM Efforts Embed KM Into Business Processes Standard Business Processes Standard Collaborative Tool Sets KM Doctrine of Collaboration Acquire and Share Knowledge

4. Sun Tzu Thoughts on the importance of Knowledge Management When a country has Generals that are thoroughly able and intelligent, then that country is safe and strong. This means that Generals have to be completely capable and completely knowledgeable in all operations. Chapter 3: Planning the Attack, Art of War

5. The Army KM Principles Principle 9 – Use standardized collaborative tools sets. Principle 10 – Use Open Architectures to permit access and searching across boundaries. Principle 11 – Use a robust search capability to access contextual knowledge and store content for discovery. Principle 12 – Use portals that permit single sign-on and authentication across the global enterprise including partners. Principle 7 – Embed knowledge assets (links, podcasts, videos, documents, simulations, wikis.....) in standard business processes and provide access to those who need to know. Principle 8 – Use legal and standard business rules and processes across the enterprise Principle 1 – Train and educate KM leaders, managers and champions Principle 2 - Reward knowledge sharing and make knowledge management career rewarding. Principle 3 – Establish a doctrine of collaboration. Principle 5 – Prevent knowledge loss. Principle 4 – Use every interaction whether face-to-face or virtual as an opportunity to acquire and share knowledge. Principle 6 – Protect and secure information and knowledge assets. PEOPLE PROCESS TECHNOLOGY

6. Dimensions of KM Information Creation Tables Speech Documents Data Management Corporate Individual Group Knowledge Management Decision Action Learn from Experience Add to the Collection INSIGHT Using the KM Process to move the individuals and organization up the KM Pyramid while meeting the mission objectives

7. Army KM End State Implementing the Army KM principles will create a culture of collaboration and knowledge sharing where knowledge is “pushed and pulled” from across the enterprise to meet mission objectives…an Army where good ideas are valued regardless of the source, the knowledge base is accessible without technological or structural barriers, and knowledge sharing is recognized and rewarded.

8. Why Should I Care? Because KM Makes the Army Stronger Organizational Effectiveness DATA Management INFORMATION Management KNOWLEDGE Management Current State of the Army Endstate of the KM Army TECHNOLOGY PROCESS PEOPLE / CULTURE Moving the Army toward the KM Endstate will require improvements to Technology, Process and People / Culture Industrial Age Information Age Digitized Force ‘ Doing more with Less’ GWOT shows without KM, information overload and situational awareness are not enough Combat Power is measured as only a physical capability

9. Why KM Now? To transform the Army We have to Transform Information into Knowledge

11. AKS on AKO: Where to go for help AKO Home > Army Knowledge Strong (AKS) > Army Knowledge Strong (AKS) Home

12. KM Strategy Roadmap NEAR TERM 0-3 yrs MID TERM 3-7 yrs FAR TERM 7-15 yrs TECHNOLOGY PROCESS PEOPLE / CULTURE Army, ACOM, DRU and ASCC KM Plans WEB 2.0 KM Doctrine OPEN Architectures KM Principles practiced throughout the Army KM Unit and Individual Reward System Standard Collaboration Tools in full use throughout the Army IA and Standard Business Practices based on KM Principles

14. BACKUP

15. Dimensions of KM: Organizing Framework