These are my slides for my presentation at the ITWeb GRC conference on 6 March 2013 on reputation as a corporate governance issue from the perspective of the social Web.
14. Transparent and effective communication
with stakeholders is essential for building
and maintaining their trust and confidence -
Principle 8.5
Tuesday 05 March 13
17. The board should exercise leadership to
prevent risk management from becoming a
series of activities that are detached from the
realities of the company’s business. -
Principle 4.1.1
Tuesday 05 March 13
18. The board should be able to demonstrate
that it has dealt with the governance of risk
comprehensively. This should include the
development and implementation of a policy
and plan for a systematic, disciplined
approach to evaluate and improve the
effectiveness of risk management, as well as
the related internal control, compliance and
governance processes within the company. -
Principle 4.1.3
Tuesday 05 March 13
19. Stakeholders that could materially affect the
operations of the company should be identified,
assessed and be dealt with as part of the risk
management process - Principle 8.1.8
Tuesday 05 March 13
26. Stakeholders’ overall assessments (and therefore
aggregate perceptions) of companies, result in the
formation of corporate reputations. Reputation is
based on how well a company performs compared
with the legitimate interests and expectations of
stakeholders. There is growing awareness of how
important the contribution of reputation is to the
economic value of the company. - Principle 8.1.1
Tuesday 05 March 13
27. The board should be the ultimate custodian of the
corporate reputation and stakeholder relationships.
The company’s reputation and its linkage with
stakeholder relationships should therefore be a
regular board agenda item. The board should take
account of and respond to the legitimate interests
and expectations of stakeholders linked to the
company in its decision-making. - Principle 8.1.4
Tuesday 05 March 13
31. Constructive engagement with stakeholders could
provide companies with valuable information about
stakeholders‘ views, external events, market
conditions, technological advances, and trends or
issues. This can assist companies anticipate,
understand, and respond to external changes
more efficiently, thereby enabling the company to
deal with challenges more effectively. - Principle
8.2.15
Tuesday 05 March 13
33. The board should, as part of the company‘s
stakeholder policies, adopt communication
guidelines that support a responsible
communication programme. These guidelines
should define the respective responsibilities of
the board and management in regard to
stakeholder communication.
Tuesday 05 March 13
34. Are you going to leave your social media
policy up to your marketing team?
Tuesday 05 March 13