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CARE Team
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                   CARE Team:
  The Community Asset & Resource Engagement Team
Assessment & Evaluation of Effectiveness for 2009-2010

                         By:
                   Pam Kummerer
                 University of Toledo
                   M.S.W. Student
                   April 28, 2010
CARE Team
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                                   Executive Summary

The purpose of this paper is to assess and evaluate the effectiveness of the CARE Team
(The Community Asset & Resource Engagement Team) at reaching Lucas County
residents in situational poverty; in need of food and services. The CARE Team was
developed as a grassroots effort to help people in these difficult times get connected to
community resources and services. According to survey results the CARE Team has been
successful at reaching Lucas County residents in need of food and community services
during these difficult economic times. As many families are still struggling with financial
hardship, the program should continue to be offered in various locations throughout Lucas
County.

   •   The CARE Team is a collaboration of many local agencies, which take the needed
       services to the people in the community.

   •   The goal of CARE Team is to reach individuals and families in need of food and
       services, particularly those new to situational poverty, and may not know how to
       obtain the needed services.

   •   The CARE Team targets a different neighborhood each month. Which
       neighborhood to target is determined though the use of data from the DEN (Data
       Evaluation Network), Job & Family Services and United Way 2-1-1 as well as a
       discussion among the partner agencies.

   •   The CARE Team model has been an effective intervention in reaching individuals
       and families in need. The number of individuals served at each event varies, with a
       low of 40 to a high of 163 served. On average 93 families and individuals were
       served at each event.

   •   At the December 2009 CARE Team which took place at the Maumee Senior
       Center, individuals where asked to complete a survey. Results indicate that The
       CARE Team has been effective at reaching individuals new to situational poverty.

   •   According to the survey, 58% of the participants reported they were not currently
       receiving services from a social service agency. Eighty-seven percent report they
       would use these services in the future, and 97% of the participants found coming to
       the CARE Team to be helpful.

   •   The results indicated that the two tables which had the most visitors were the
       Census Bureau and Read for Literacy (Books for Kids) with 67.7% and 74.2%
       respectively, of participants visiting their tables. Although reasons for visiting
       tables were not addressed on the survey, it is important to note that these two
       agencies give away free items, such as cups/mugs, carry bags, and books.

   •   To increase the number of participants visiting the agency tables, a raffle was
       implemented. Through observation, it was noticed that more people were at the
       tables talking with the agency staff. Also, agency staff was asked if they noticed
CARE Team
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    any difference with the number of people visiting their table with the raffle ticket.
    Agency staff said they definitely noticed more people were stopping by their table
    and asking questions.

•   A follow up survey was conducted at the April 2010 CARE Team event held at The
    Hungarian Club of Toledo, to determine if the raffle ticket had increased the
    number of participants visiting the agency tables.

•   Results of the follow up survey indicated an increase in the number of individual
    visiting the tables, with five agencies having more than 50% of the participants
    visiting their table. In addition, all agency tables had been visited by 21% of the
    participants or more.

•   The CARE Team has been successful at reaching Lucas County residents in need
    of food and services during these difficult economic times.

•   As many families are still struggling with financial hardship, the program should
    continue to be offered in various locations throughout Lucas County.
CARE Team
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                                  CARE Team:
                  The Community Asset & Resource Engagement Team

Purpose

The purpose of this paper is to assess and evaluate the effectiveness of the CARE Team
(The Community Asset & Resource Engagement Team) at reaching individuals in need of
food and community resources to meet their daily needs.

CARE Team Background

The CARE Team (The Community Asset & Resource Engagement Team) was developed
by Commissioner Skeldon Wozniak as a grassroots effort to help people in these difficult
times get connected to community resources and services. It was based on the belief that
people new to situational poverty tend to shy away from getting help or have barriers, such
as transportation, keeping them from obtaining the needed services. Therefore, it is the
belief of the CARE Team that in order to reach the citizens in need of services, these
services must be taken out into the community, specifically targeting neighborhoods with
the greatest need, and the least amount of community resources. It is believed that this is
the only grassroots program of its kind.

The CARE Team is a collaboration of many local agencies, which take community
resources to citizens in need. Each month the CARE Team is held in a different struggling
neighborhood to reach those in need within Lucas County. Along with getting connected to
services, Food for Thought, a mobile food pantry provides food to those in need. Food For
Thought is a unique mobile food pantry, which gives individuals choices as to what food
items they will receive. They provide non-perishable food items, fresh produce, bakery
items and personal care items.

Agency Partners

   •   United Way 2-1-1                           •   ABLE/Legal Aid
   •   Jobs & Family Services                     •   Neighborhood Health Associations
   •   Read for Literacy                          •   Unison Health Insurance
   •   OSU – Family Nutrition Program             •   1 Matters
   •   Area Office on Aging – Kinship             •   Lucas County Health Department
       Navigator                                  •   Census Bureau
   •   YWCA – Child Care Resource &               •   Food For Thought
       Referral                                   •   Aids Resource Center
   •   “The Source” - Lucas County                •   Buckeye Health Insurance
       Workforce Development                      •   Social Security Administration


Due to recruitment and agency staffing and financial issue, the agencies present at each
CARE Team can vary.
CARE Team
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Philosophies & Goals of CARE Team

The following are the primary philosophies behind the CARE Team. 1) In the current
state of the economy, many people are finding themselves in poverty for the first time. 2)
Those that are new to poverty often do not know “the system” or are unfamiliar with the
social services available and how to access them. And, 3) People in situational poverty
often have barriers making it difficult for them to get to the needed services. For example,
they may have transportation issues which keep them from getting to the services. People
in situational poverty may also have emotional barriers, such as embarrassment or shame,
keeping them from seeking out services. Therefore, by taking the services out, into the
communities, some of these barriers can be overcome.

Although obtaining food is a primary and basic need for individuals in poverty, the goal is
to provide food and basic needs for the short term, and services to provide sustainability
and independence in the long term. To do this individuals are encouraged to visit all
agency tables, to learn about services they can use currently or in the future. Although
individuals will not need all the services available, the more tables they visit, the more
likely they are to find appropriate and sustainable services for their needs. For example,
by visiting the Neighborhood Health Association table and getting their blood pressure
checked, may lead them to a follow-up health care appointment if a concern was found.

Location & Promotion of CARE Team

The CARE Team targets a different neighborhood each month. Which neighborhood to
target is determined though a discussion among the partner agencies. Data from the DEN
report (Data Evaluation Network), information from Jobs and Family Services regarding
increases in new applications, data from United Way 2-1-1 regarding high call
neighborhoods, personal knowledge, and word of moth to determine which neighborhood
to target.

To promote the CARE Team, United Way canvases the neighborhood leaving flyers at
homes/apartments to announce the upcoming event. Flyers are also faxed to social service
agencies, schools, and churches in the neighborhood. On several occasions,
announcements where made during church services and printed in the church bulletin.

Unfortunately, there have been months when the turnout for the event has been somewhat
small. Therefore, there have been a few occasions when a press release was sent to the
local news media. However, when media alerts have been made, the turnout is usually too
large. A very large turnout causes congestion at the event, a very long wait for individuals
getting food, and a shortage of food. This causes a struggle each month trying to
determine if a media announcement should be made or not. Obviously the CARE Team
want to serve as many people as it can, but not having enough food is definitely a problem.
CARE Team
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Number Served

The CARE Team model has been an effective intervention in reaching individuals and
families in need. In 2009, there were 11 CARE Team Events held at various locations
throughout Lucas County. The number of individuals served at each event varies, with a
low of 40 to a high of 137 served. On average 87 families and individuals were served at
each event. Throughout 2009, nearly 1,000 families were served throughout Lucas
County.

The CARE Team is continuing to grow; in 2010, the Lucas County Health Department has
joined the CARE Team to provide free H1N1 vaccines. The first CARE Team of 2010
was a success with 163 families being served and 113 individuals receiving the H1N1
vaccine.

                      Families
     Month            Served                 Location                    Area
     January             137                Salem Lutheran            North Toledo
     February            108          Friendship Park Senior Ctr.      Point Place
      March               40                  New Harvest               Oregon
       April              81              W. Lucas Co. Clinic           Holland
       May               120               Friendship Baptist         West Toledo
       June               73              Mayores Senior Ctr.         South Toledo
      August              52                 Grace Church             West Toledo
    September            120            Fairgreen Presbyterian        West Toledo
     October              70              W. Lucas Co. Clinic           Holland
    November              74                   Ability Ctr.             Sylvania
    December              90              Maumee Senior Ctr.            Maumee

  Average (2009)         87.7

     January             163             St. Peter & Paul's           South Toledo
     February             84           Census Event- Mayores        S. Toledo/Census
      March               50              Indiana Baptist             Old West End
      April              130              Hungarian Club                East Side

 Average (2010)          106.8
 Average (09-10)         92.8



CARE Team Survey #1

At the December 2009 CARE Team which took place at the Maumee Senior Center,
individuals where asked to complete a survey. Individuals were given the survey after
visiting the agency tables and were asked to complete the survey while they waited to be
registered for the food pantry. There were a total of 31 participants who completed the
survey, out of approximately 90 families served.
CARE Team
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Survey #1 Results

One item on the survey asked participants how they heard about the CARE Team event.
Only 3.2% of the participants reported learning about the event from a flyer left at their
home. The majority (71%) of the participants reported they learned of the CARE Team
from word of mouth.




The CARE Team has been effective at reaching individuals new to poverty. According to
the survey, 58% of the participants reported they were not currently receiving services
from a social service agency. Eighty-seven percent report they would use these services in
the future, and 97% of the participants found coming to the CARE Team to be helpful.

Another item on the survey asked participants which agency tables they visited. The
following graph shows the percent of participants reporting to have visited each agency
table.
CARE Team
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The two tables which had the most visitors were the Census Bureau and Read for Literacy
(Books for Kids) with 67.7% and 74.2% respectively, of participants visiting their tables.
Although reasons for visiting tables were not addressed on the survey, it is important to
note that these two agencies give away free items, such as cups/mugs, carry bags, and
books.

Increasing Visits to Agency Tables

One issue that has been noticed is that people are concerned about getting food, so they do
not visit the tables, but stand in the food registration line. The team understands the basic
and primary need individuals have for food, but by visiting the tables they could get
connected to services that would help them for a longer period of time.

To help ensure people that they would receive food, even if they didn’t go directly to the
registration line, colored flyers are passed out. The colored flyers are handed out at the
door as their “ticket for food” and presented to staff when they register for food. The color
that is being registered is announced and people must wait for their color to be called
before they can register for food. There are 10 flyers of each color, so even if they are the
last person in line with that color, there can only be 9 other people/families in front of
them. We encourage people to visit the tables while they wait for their color to be called.
Unfortunately, many people still go stand in line and do not visit the tables.

As a team, different ideas of how to get people to visit the tables were discussed. In the
end, the team decided on a raffle. The individual takes the raffle ticket to the tables and
after having it marked off by at least 4 agencies, they qualify to be in the raffle. The raffle
is held hourly, and agencies were asked to bring in their “give away” items to make the
prize.
CARE Team
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March 2010 was the first CARE Team event using the raffle ticket. Although there was
not a big turnout for the event, the raffle ticket seemed to be successful. Through
observation, this writer noticed more people were at the tables talking with the agency
staff. Also, agency staff was asked if they noticed any difference with the number of
people visiting their table with the raffle ticket. All but one agency said they definitely
noticed more people were stopping by their table and asking questions. The agency that
did not notice much of a difference was “Read for Literacy”; however she always had a
high number of people stopping at her table. Nevertheless, she did say she noticed that
more people were visiting the other agency tables. One agency staff said that the people
seemed excited or even proud to get their raffle ticket stamped.

CARE Team Survey # 2

A follow up survey was administered at the April 2010 CARE Team which took place at
the Hungarian Club of Toledo. The primary purpose of this survey was to determine if the
use of the raffle ticket had increased the number of participants visiting the agency tables.
Changes and revisions to the survey were made to obtain addition/different information.
The changes in the second survey were:
         o We wanted to determine race of participants
         o We wanted to determine age group of participants
         o We wanted to know if they have children living in their home
         o We eliminated the zip code question because it was determined to be less
           important since people could work in the area but live elsewhere
Individuals were given the survey after visiting the agency tables and were asked to
complete the survey while they waited to be registered for the food pantry. There were a
total of 74 participants who completed the survey, out of approximately 130 families
served.

Survey #2 Results

One item on the survey asked participants how they had heard of the CARE Team event.
Although word of mouth was still the most common means (43%), the number of people
hearing of the event through a flyer left at their house had increased significantly. In the
first survey, 3% reported receiving a flyer at home, while in the second survey, 23%
reported receiving a flyer at home.
CARE Team
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Since the April CARE Team was held in a neighborhood with a high concentration of
families from Hungarian decent, the majority of participants were Caucasian (66%). The
remaining 34% were African American, Hispanic/Latino, Biracial, or other, as shown in
the graph below.




The age of the participants varied, with the highest representation (28%) being individual
age 40 – 49, and the second highest representation (23%) being individuals age 30-39.
CARE Team
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The CARE Team has been effective at reaching both individuals as well as families. Fifty-
eight percent of the participants reported to having children under the age of 18 living in
their home. The April CARE Team served individuals new to poverty, or not currently
receiving services (47%), as well as individuals who are currently receiving services from
a social service agency (46%). Eighty-eight percent report they would use these services
in the future, and 92% of the participants found coming to the CARE Team to be helpful.

The raffle ticket did appear to increase the number of participants visiting the agency
tables. In the first survey, only two agency tables (The Census Bureau and Read for
Literacy) had been visited by more than 50% of the participants. However, in the second
survey, five agencies (United Way, Jobs and Family Services, YWCA, The Census
Bureau, and Read for Literacy) had been visited by more than 50% of the participants. In
addition, in the first survey, five agency tables (Neighborhood Health Association, AIDS
Resource Center, ABLE, Kinship Navigator, and Unison Health Insurance) had been
visited by less than 20% of the participants, while in the second survey, all tables had been
visited by 21% of the participants or more.
CARE Team
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Because of recruitment, and changes in agency staffing issues, the same agencies were not
present during both surveys. Below is a graph showing the change in visits to agency
tables, for the agencies that were present for both surveys.
CARE Team
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Summary

The CARE Team has been held at various locations throughout Lucas County starting in
January 2009. An average number of 93 individuals and families have been served at each
CARE Team event. Survey results indicate that it has been effective in reaching
individuals new to poverty. According to the surveys, 58% and 46% (respectively) of the
participants reported they were not currently receiving services from a social service
agency. In both surveys 87% and 88% of the participants report they would use these
services in the future, and 97% and 92% of the participants found coming to the CARE
Team to be helpful.

To increase the number of participants visiting the agency tables, a raffle was
implemented. Through observation, it was noticed that more people were at the tables
talking with the agency staff. Also, through a follow up survey, it was determined that
there was an increase in the number of people visiting the tables.

The CARE Team has been successful at reaching Lucas County residents in need of food
and services during these difficult economic times. As many families are still struggling
with financial hardship, the program should continue to be offered in various locations
throughout Lucas County.
CARE Team
                               Page 14 of 26




   Appendix


 Survey Samples
Frequency Tables
CARE Team
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                              CARE Team
                  Community Resource Survey (#1 Dec. 2009)

Please fill out this anonymous survey to help us evaluate and improve on the services
brought to you today through the CARE Team.

How did you hear about the CARE Team (today’s event)?
_____Flyer left at your house
_____Flyer posted at local agency or church
_____Flyer posted at school
_____Word of mouth
_____Local news station
_____Other (please list)__________________

What is your zip code?______________

Are you currently receiving services/assistance from any agency?     ____ yes    ____ no

Which tables did you visit today at the CARE Team? (Mark all that apply)
____ United Way 2-1-1
____ Job & Family Services (food & cash assistance)
____ Neighborhood Health Associations (nurse taking blood pressure)
____ AIDS Resource Center
____ The Census Bureau
____ ABLE/ Legal Aid
____ Books for Kids/ Read for Literacy
____ Kinship Navigator/ Area Office on Aging
____ Unison Health Insurance
____ Food for Though/food pantry
____ Other

Are you planning on using any of the services in the future?   ____ yes   ____ no

Was coming to this CARE Team event today helpful?              ____ yes    ____ no

What additional services would you have liked information about?
_________________________________________________________________________
_______________________________________________________________________
Comments/Suggestions
_________________________________________________________________________
_______________________________________________________________________
                       Thank you for your time and input!!!
CARE Team
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                 Community Resource Survey (#2 April 2010)
Please fill out this anonymous survey to help us evaluate and improve on the services
brought to you today through the CARE Team.
How did you hear about the CARE Team (today’s event)?
____ Flyer left at your house            ____ Local news station
____ Flyer posted at church or bulletin  ____ Flyer posted at local agency
____ Flyer posted at school              ____ Other (please list)________________
____ Word of mouth

What is your race? (Optional)
____ Asian                                    _____ Hispanic/Latino
____ Black/ African American                  _____ More than one race
____ White                                    _____ Other

What is your age?
_____ 19 or under             _____ 30 - 39                    _____ 50 - 59
_____ 20 - 29                 _____ 40 - 49                    _____ 60 and over

Do you have children under age 18 living in your home?               ____ yes      ____no

Are you currently receiving services/assistance from any agency?      ____ yes     ____ no

Which tables did you visit today at the CARE Team? (Mark all that apply)
____ United Way 2-1-1
____ Job & Family Services (food & cash assistance)
____ Neighborhood Health Associations (nurse taking blood pressure)
____ YWCA Child Resource & Referral
____ The Census Bureau
____ ABLE/ Legal Aid
____ Books for Kids/ Read for Literacy
____ Kinship Navigator/ Area Office on Aging
____ Family Nutrition Program (recipes)
____ Lucas County Health Department
____ Other

Are you planning on using any of the services in the future?   ____ yes    ____ no

Was coming to this CARE Team event today helpful?               ____ yes   ____ no

Comments/Suggestions
_________________________________________________________________________
_______________________________________________________________________
                       Thank you for your time and input!!!
CARE Team
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Frequency Tables – Survey #1

                          How did you hear about Care Team?

                                                                                  Cumulative
                             Frequency         Percent       Valid Percent         Percent

Valid     home                            1            3.2                3.2                    3.2
          news                            1            3.2                3.2                    6.5
          other                           6          19.4               19.4                 25.8
          school                          1            3.2                3.2                29.0
          word of mouth                   22         71.0               71.0                100.0
          Total                           31        100.0              100.0




                               what is your zip code?

                                                                             Cumulative
                          Frequency       Percent      Valid Percent            Percent

Valid       43528                     2          6.5                6.7                    6.7
            43537                     2          6.5                6.7                   13.3
            43551                     1          3.2                3.3                   16.7
            43605                     4         12.9               13.3                   30.0
            43606                     1          3.2                3.3                   33.3
            43607                     3          9.7               10.0                   43.3
            43608                     1          3.2                3.3                   46.7
            43609                     5         16.1               16.7                   63.3
            43611                     1          3.2                3.3                   66.7
            43615                     7         22.6               23.3                   90.0
            43616                     2          6.5                6.7                   96.7
            43619                     1          3.2                3.3               100.0
            Total                 30            96.8             100.0
Missing     System                    1          3.2

Total                             31           100.0


Frequency Tables – Survey #1
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                Are you receiving services form an agency

                                                                         Cumulative
                  Frequency        Percent         Valid Percent          Percent

Valid                         2             6.5                6.5                    6.5
        no                18               58.1              58.1                   64.5
        yes               11               35.5              35.5                 100.0
        Total             31              100.0             100.0



         Are you planning on using these services in the future?

                                                                         Cumulative
                  Frequency        Percent         Valid Percent          Percent

Valid   no                    4            12.9              12.9                   12.9
        yes               27               87.1              87.1                 100.0
        Total             31              100.0             100.0



                   Was coming to Care Team helpful?

                                                                         Cumulative
                  Frequency        Percent         Valid Percent          Percent

Valid                         1             3.2                3.2                    3.2
        yes               30               96.8              96.8                 100.0
        Total             31              100.0             100.0



                                       United Way table

                    Frequency            Percent         Valid Percent       Cumulative Percent

Valid   no                        20              64.5                64.5                   64.5
        yes                       11              35.5                35.5                  100.0
        Total                     31          100.0                  100.0




Frequency Tables – Survey #1
CARE Team
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                                  JFS table

                Frequency         Percent     Valid Percent     Cumulative Percent

Valid   no              17             54.8              54.8                 54.8
        yes             14             45.2              45.2               100.0
        Total           31            100.0            100.0




                   Neighborhood health association

                Frequency         Percent     Valid Percent     Cumulative Percent

Valid   no              27             87.1              87.1                 87.1
        yes                 4          12.9              12.9               100.0
        Total           31            100.0            100.0



                        Aids Resource Center

                Frequency         Percent     Valid Percent     Cumulative Percent

Valid   no              29             93.5              93.5                 93.5
        yes                 2           6.5               6.5               100.0
        Total           31            100.0            100.0



                                Census Bureau

                Frequency         Percent     Valid Percent     Cumulative Percent

Valid   no              10             32.3              32.3                 32.3
        yes             21             67.7              67.7               100.0
        Total           31            100.0            100.0




Frequency Tables – Survey #1

                                    ABLE

                Frequency         Percent     Valid Percent     Cumulative Percent

Valid   no              26             83.9              83.9                 83.9
        yes                 5          16.1              16.1               100.0
        Total           31            100.0            100.0
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                                Books for Kids

                Frequency         Percent     Valid Percent     Cumulative Percent

Valid   no                  8          25.8              25.8                 25.8
        yes             23             74.2              74.2               100.0
        Total           31            100.0            100.0



                            Kinship Navigator

                Frequency         Percent     Valid Percent     Cumulative Percent

Valid   no              25             80.6              80.6                 80.6
        yes                 6          19.4              19.4               100.0
        Total           31            100.0            100.0



                            Unison Health Ins

                Frequency         Percent     Valid Percent     Cumulative Percent

Valid   no              27             87.1              87.1                 87.1
        yes                 4          12.9              12.9               100.0
        Total           31            100.0            100.0




Frequency Tables – Survey #1

                            Food for Thought

                Frequency         Percent     Valid Percent     Cumulative Percent

Valid   no              11             35.5              35.5                 35.5
        yes             20             64.5              64.5               100.0
        Total           31            100.0            100.0



                                    Other

                Frequency         Percent     Valid Percent     Cumulative Percent

Valid   no              27             87.1              87.1                 87.1
        yes                 4          12.9              12.9               100.0
        Total           31            100.0            100.0
CARE Team
                                                                                        Page 21 of 26




Frequency Tables – Survey #2

                              How did you hear about Care Team?

                                                                                 Cumulative
                                    Frequency       Percent     Valid Percent     Percent

Valid   agency                                  2         2.7              2.7                2.7
        flyer at church                         4         5.4              5.4                8.1
        Flyer at house                       17         23.0              23.0              31.1
        other – Kinship Navigator               2         2.7              2.7              33.8
        other                                   9       12.2              12.2              45.9
        other - seen people                     8       10.8              10.8              56.8
        word of mouth                        32         43.2              43.2           100.0
        Total                                74        100.0             100.0
CARE Team
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                                           what is your race

                                                                                           Cumulative
                                       Frequency          Percent      Valid Percent         Percent

Valid     Black/Afriacan American                    10        13.5              13.5                  13.5
          Hispanic/Latino                             6          8.1              8.1                  21.6
          More than one race                          7          9.5              9.5                  31.1
          Other                                       2          2.7              2.7                  33.8
          White                                      49        66.2              66.2               100.0
          Total                                      74       100.0             100.0




Frequency Tables – Survey # 2


                                               age

                                                                                Cumulative
                               Frequency        Percent      Valid Percent       Percent

Valid       19- or under                   7           9.5               9.7                 9.7
            20-29                      12             16.2              16.7               26.4
            30-39                      17             23.0              23.6               50.0
            40-49                      21             28.4              29.2               79.2
            50-59                          8          10.8              11.1               90.3
            60 and over                    7           9.5               9.7            100.0
            Total                      72             97.3             100.0
Missing     System                         2           2.7

Total                                  74            100.0
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                                         children at home

                                                                                  Cumulative
                             Frequency        Percent        Valid Percent          Percent

Valid          no                        29           39.2               42.0                    42.0
               yes                       40           54.1               58.0                100.0
               Total                     69           93.2             100.0
Missing        System                     5            6.8

Total                                    74        100.0



                       Are you receiving services form an agency

                                                                             Cumulative
                         Frequency       Percent       Valid Percent            Percent

Valid                                5          6.8                6.8                     6.8
          no                     35            47.3               47.3                    54.1
          yes                    34            45.9               45.9                100.0
          Total                  74           100.0              100.0

Frequency Tables – Survey #2


           Are you planning on using these services in the future?

                                                                             Cumulative
                         Frequency       Percent       Valid Percent            Percent

Valid                                4          5.4                5.4                     5.4
          no                         5          6.8                6.8                    12.2
          yes                    65            87.8               87.8                100.0
          Total                  74           100.0              100.0



                          Was coming to Care Team helpful?

                                                                             Cumulative
                         Frequency       Percent       Valid Percent            Percent

Valid                                3          4.1                4.1                     4.1
          no                         3          4.1                4.1                     8.1
          yes                    68            91.9               91.9                100.0
          Total                  74           100.0              100.0
CARE Team
                                                                              Page 24 of 26



                            United Way table

                                                            Cumulative
                Frequency      Percent     Valid Percent     Percent

Valid   no              19         25.7              25.7              25.7
        yes             55         74.3              74.3           100.0
        Total           74        100.0             100.0



                               JFS table

                                                            Cumulative
                Frequency      Percent     Valid Percent     Percent

Valid   no              30         40.5              40.5              40.5
        yes             44         59.5              59.5           100.0
        Total           74        100.0             100.0

Frequency Tables – Survey #2


                  Neighborhood health association

                                                            Cumulative
                Frequency      Percent     Valid Percent     Percent

Valid   no              44         59.5              59.5              59.5
        yes             30         40.5              40.5           100.0
        Total           74        100.0             100.0



                  YWCA Child Resource & Referral

                                                            Cumulative
                Frequency      Percent     Valid Percent     Percent

Valid   no              36         48.6              48.6              48.6
        yes             38         51.4              51.4           100.0
        Total           74        100.0             100.0



                             Census Bureau

                                                            Cumulative
                Frequency      Percent     Valid Percent     Percent

Valid   no              34         45.9              45.9              45.9
        yes             40         54.1              54.1           100.0
        Total           74        100.0             100.0
CARE Team
                                                                              Page 25 of 26




                                 ABLE

                                                            Cumulative
                Frequency      Percent     Valid Percent     Percent

Valid   no              48          64.9             64.9              64.9
        yes             26          35.1             35.1           100.0
        Total           74         100.0            100.0




Frequency Tables – Survey #2


                             Books for Kids

                                                            Cumulative
                Frequency      Percent     Valid Percent     Percent

Valid   no              35          47.3             47.3              47.3
        yes             39          52.7             52.7           100.0
        Total           74         100.0            100.0



                            Kinship Navigator

                                                            Cumulative
                Frequency      Percent     Valid Percent     Percent

Valid   no              56          75.7             75.7              75.7
        yes             18          24.3             24.3           100.0
        Total           74         100.0            100.0



                      Family Nutrition Program

                                                            Cumulative
                Frequency      Percent     Valid Percent     Percent

Valid   no              48          64.9             64.9              64.9
        yes             26          35.1             35.1           100.0
        Total           74         100.0            100.0
CARE Team
                                                                           Page 26 of 26



                  Lucas County Health Department

                                                         Cumulative
                Frequency    Percent    Valid Percent     Percent

Valid   1               47       63.5             63.5              63.5
        2               27       36.5             36.5           100.0
        Total           74      100.0            100.0

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CARE Team Assessment Evaluates Effectiveness in Reaching Those in Need

  • 1. CARE Team Page 1 of 26 CARE Team: The Community Asset & Resource Engagement Team Assessment & Evaluation of Effectiveness for 2009-2010 By: Pam Kummerer University of Toledo M.S.W. Student April 28, 2010
  • 2. CARE Team Page 2 of 26 Executive Summary The purpose of this paper is to assess and evaluate the effectiveness of the CARE Team (The Community Asset & Resource Engagement Team) at reaching Lucas County residents in situational poverty; in need of food and services. The CARE Team was developed as a grassroots effort to help people in these difficult times get connected to community resources and services. According to survey results the CARE Team has been successful at reaching Lucas County residents in need of food and community services during these difficult economic times. As many families are still struggling with financial hardship, the program should continue to be offered in various locations throughout Lucas County. • The CARE Team is a collaboration of many local agencies, which take the needed services to the people in the community. • The goal of CARE Team is to reach individuals and families in need of food and services, particularly those new to situational poverty, and may not know how to obtain the needed services. • The CARE Team targets a different neighborhood each month. Which neighborhood to target is determined though the use of data from the DEN (Data Evaluation Network), Job & Family Services and United Way 2-1-1 as well as a discussion among the partner agencies. • The CARE Team model has been an effective intervention in reaching individuals and families in need. The number of individuals served at each event varies, with a low of 40 to a high of 163 served. On average 93 families and individuals were served at each event. • At the December 2009 CARE Team which took place at the Maumee Senior Center, individuals where asked to complete a survey. Results indicate that The CARE Team has been effective at reaching individuals new to situational poverty. • According to the survey, 58% of the participants reported they were not currently receiving services from a social service agency. Eighty-seven percent report they would use these services in the future, and 97% of the participants found coming to the CARE Team to be helpful. • The results indicated that the two tables which had the most visitors were the Census Bureau and Read for Literacy (Books for Kids) with 67.7% and 74.2% respectively, of participants visiting their tables. Although reasons for visiting tables were not addressed on the survey, it is important to note that these two agencies give away free items, such as cups/mugs, carry bags, and books. • To increase the number of participants visiting the agency tables, a raffle was implemented. Through observation, it was noticed that more people were at the tables talking with the agency staff. Also, agency staff was asked if they noticed
  • 3. CARE Team Page 3 of 26 any difference with the number of people visiting their table with the raffle ticket. Agency staff said they definitely noticed more people were stopping by their table and asking questions. • A follow up survey was conducted at the April 2010 CARE Team event held at The Hungarian Club of Toledo, to determine if the raffle ticket had increased the number of participants visiting the agency tables. • Results of the follow up survey indicated an increase in the number of individual visiting the tables, with five agencies having more than 50% of the participants visiting their table. In addition, all agency tables had been visited by 21% of the participants or more. • The CARE Team has been successful at reaching Lucas County residents in need of food and services during these difficult economic times. • As many families are still struggling with financial hardship, the program should continue to be offered in various locations throughout Lucas County.
  • 4. CARE Team Page 4 of 26 CARE Team: The Community Asset & Resource Engagement Team Purpose The purpose of this paper is to assess and evaluate the effectiveness of the CARE Team (The Community Asset & Resource Engagement Team) at reaching individuals in need of food and community resources to meet their daily needs. CARE Team Background The CARE Team (The Community Asset & Resource Engagement Team) was developed by Commissioner Skeldon Wozniak as a grassroots effort to help people in these difficult times get connected to community resources and services. It was based on the belief that people new to situational poverty tend to shy away from getting help or have barriers, such as transportation, keeping them from obtaining the needed services. Therefore, it is the belief of the CARE Team that in order to reach the citizens in need of services, these services must be taken out into the community, specifically targeting neighborhoods with the greatest need, and the least amount of community resources. It is believed that this is the only grassroots program of its kind. The CARE Team is a collaboration of many local agencies, which take community resources to citizens in need. Each month the CARE Team is held in a different struggling neighborhood to reach those in need within Lucas County. Along with getting connected to services, Food for Thought, a mobile food pantry provides food to those in need. Food For Thought is a unique mobile food pantry, which gives individuals choices as to what food items they will receive. They provide non-perishable food items, fresh produce, bakery items and personal care items. Agency Partners • United Way 2-1-1 • ABLE/Legal Aid • Jobs & Family Services • Neighborhood Health Associations • Read for Literacy • Unison Health Insurance • OSU – Family Nutrition Program • 1 Matters • Area Office on Aging – Kinship • Lucas County Health Department Navigator • Census Bureau • YWCA – Child Care Resource & • Food For Thought Referral • Aids Resource Center • “The Source” - Lucas County • Buckeye Health Insurance Workforce Development • Social Security Administration Due to recruitment and agency staffing and financial issue, the agencies present at each CARE Team can vary.
  • 5. CARE Team Page 5 of 26 Philosophies & Goals of CARE Team The following are the primary philosophies behind the CARE Team. 1) In the current state of the economy, many people are finding themselves in poverty for the first time. 2) Those that are new to poverty often do not know “the system” or are unfamiliar with the social services available and how to access them. And, 3) People in situational poverty often have barriers making it difficult for them to get to the needed services. For example, they may have transportation issues which keep them from getting to the services. People in situational poverty may also have emotional barriers, such as embarrassment or shame, keeping them from seeking out services. Therefore, by taking the services out, into the communities, some of these barriers can be overcome. Although obtaining food is a primary and basic need for individuals in poverty, the goal is to provide food and basic needs for the short term, and services to provide sustainability and independence in the long term. To do this individuals are encouraged to visit all agency tables, to learn about services they can use currently or in the future. Although individuals will not need all the services available, the more tables they visit, the more likely they are to find appropriate and sustainable services for their needs. For example, by visiting the Neighborhood Health Association table and getting their blood pressure checked, may lead them to a follow-up health care appointment if a concern was found. Location & Promotion of CARE Team The CARE Team targets a different neighborhood each month. Which neighborhood to target is determined though a discussion among the partner agencies. Data from the DEN report (Data Evaluation Network), information from Jobs and Family Services regarding increases in new applications, data from United Way 2-1-1 regarding high call neighborhoods, personal knowledge, and word of moth to determine which neighborhood to target. To promote the CARE Team, United Way canvases the neighborhood leaving flyers at homes/apartments to announce the upcoming event. Flyers are also faxed to social service agencies, schools, and churches in the neighborhood. On several occasions, announcements where made during church services and printed in the church bulletin. Unfortunately, there have been months when the turnout for the event has been somewhat small. Therefore, there have been a few occasions when a press release was sent to the local news media. However, when media alerts have been made, the turnout is usually too large. A very large turnout causes congestion at the event, a very long wait for individuals getting food, and a shortage of food. This causes a struggle each month trying to determine if a media announcement should be made or not. Obviously the CARE Team want to serve as many people as it can, but not having enough food is definitely a problem.
  • 6. CARE Team Page 6 of 26 Number Served The CARE Team model has been an effective intervention in reaching individuals and families in need. In 2009, there were 11 CARE Team Events held at various locations throughout Lucas County. The number of individuals served at each event varies, with a low of 40 to a high of 137 served. On average 87 families and individuals were served at each event. Throughout 2009, nearly 1,000 families were served throughout Lucas County. The CARE Team is continuing to grow; in 2010, the Lucas County Health Department has joined the CARE Team to provide free H1N1 vaccines. The first CARE Team of 2010 was a success with 163 families being served and 113 individuals receiving the H1N1 vaccine. Families Month Served Location Area January 137 Salem Lutheran North Toledo February 108 Friendship Park Senior Ctr. Point Place March 40 New Harvest Oregon April 81 W. Lucas Co. Clinic Holland May 120 Friendship Baptist West Toledo June 73 Mayores Senior Ctr. South Toledo August 52 Grace Church West Toledo September 120 Fairgreen Presbyterian West Toledo October 70 W. Lucas Co. Clinic Holland November 74 Ability Ctr. Sylvania December 90 Maumee Senior Ctr. Maumee Average (2009) 87.7 January 163 St. Peter & Paul's South Toledo February 84 Census Event- Mayores S. Toledo/Census March 50 Indiana Baptist Old West End April 130 Hungarian Club East Side Average (2010) 106.8 Average (09-10) 92.8 CARE Team Survey #1 At the December 2009 CARE Team which took place at the Maumee Senior Center, individuals where asked to complete a survey. Individuals were given the survey after visiting the agency tables and were asked to complete the survey while they waited to be registered for the food pantry. There were a total of 31 participants who completed the survey, out of approximately 90 families served.
  • 7. CARE Team Page 7 of 26 Survey #1 Results One item on the survey asked participants how they heard about the CARE Team event. Only 3.2% of the participants reported learning about the event from a flyer left at their home. The majority (71%) of the participants reported they learned of the CARE Team from word of mouth. The CARE Team has been effective at reaching individuals new to poverty. According to the survey, 58% of the participants reported they were not currently receiving services from a social service agency. Eighty-seven percent report they would use these services in the future, and 97% of the participants found coming to the CARE Team to be helpful. Another item on the survey asked participants which agency tables they visited. The following graph shows the percent of participants reporting to have visited each agency table.
  • 8. CARE Team Page 8 of 26 The two tables which had the most visitors were the Census Bureau and Read for Literacy (Books for Kids) with 67.7% and 74.2% respectively, of participants visiting their tables. Although reasons for visiting tables were not addressed on the survey, it is important to note that these two agencies give away free items, such as cups/mugs, carry bags, and books. Increasing Visits to Agency Tables One issue that has been noticed is that people are concerned about getting food, so they do not visit the tables, but stand in the food registration line. The team understands the basic and primary need individuals have for food, but by visiting the tables they could get connected to services that would help them for a longer period of time. To help ensure people that they would receive food, even if they didn’t go directly to the registration line, colored flyers are passed out. The colored flyers are handed out at the door as their “ticket for food” and presented to staff when they register for food. The color that is being registered is announced and people must wait for their color to be called before they can register for food. There are 10 flyers of each color, so even if they are the last person in line with that color, there can only be 9 other people/families in front of them. We encourage people to visit the tables while they wait for their color to be called. Unfortunately, many people still go stand in line and do not visit the tables. As a team, different ideas of how to get people to visit the tables were discussed. In the end, the team decided on a raffle. The individual takes the raffle ticket to the tables and after having it marked off by at least 4 agencies, they qualify to be in the raffle. The raffle is held hourly, and agencies were asked to bring in their “give away” items to make the prize.
  • 9. CARE Team Page 9 of 26 March 2010 was the first CARE Team event using the raffle ticket. Although there was not a big turnout for the event, the raffle ticket seemed to be successful. Through observation, this writer noticed more people were at the tables talking with the agency staff. Also, agency staff was asked if they noticed any difference with the number of people visiting their table with the raffle ticket. All but one agency said they definitely noticed more people were stopping by their table and asking questions. The agency that did not notice much of a difference was “Read for Literacy”; however she always had a high number of people stopping at her table. Nevertheless, she did say she noticed that more people were visiting the other agency tables. One agency staff said that the people seemed excited or even proud to get their raffle ticket stamped. CARE Team Survey # 2 A follow up survey was administered at the April 2010 CARE Team which took place at the Hungarian Club of Toledo. The primary purpose of this survey was to determine if the use of the raffle ticket had increased the number of participants visiting the agency tables. Changes and revisions to the survey were made to obtain addition/different information. The changes in the second survey were: o We wanted to determine race of participants o We wanted to determine age group of participants o We wanted to know if they have children living in their home o We eliminated the zip code question because it was determined to be less important since people could work in the area but live elsewhere Individuals were given the survey after visiting the agency tables and were asked to complete the survey while they waited to be registered for the food pantry. There were a total of 74 participants who completed the survey, out of approximately 130 families served. Survey #2 Results One item on the survey asked participants how they had heard of the CARE Team event. Although word of mouth was still the most common means (43%), the number of people hearing of the event through a flyer left at their house had increased significantly. In the first survey, 3% reported receiving a flyer at home, while in the second survey, 23% reported receiving a flyer at home.
  • 10. CARE Team Page 10 of 26 Since the April CARE Team was held in a neighborhood with a high concentration of families from Hungarian decent, the majority of participants were Caucasian (66%). The remaining 34% were African American, Hispanic/Latino, Biracial, or other, as shown in the graph below. The age of the participants varied, with the highest representation (28%) being individual age 40 – 49, and the second highest representation (23%) being individuals age 30-39.
  • 11. CARE Team Page 11 of 26 The CARE Team has been effective at reaching both individuals as well as families. Fifty- eight percent of the participants reported to having children under the age of 18 living in their home. The April CARE Team served individuals new to poverty, or not currently receiving services (47%), as well as individuals who are currently receiving services from a social service agency (46%). Eighty-eight percent report they would use these services in the future, and 92% of the participants found coming to the CARE Team to be helpful. The raffle ticket did appear to increase the number of participants visiting the agency tables. In the first survey, only two agency tables (The Census Bureau and Read for Literacy) had been visited by more than 50% of the participants. However, in the second survey, five agencies (United Way, Jobs and Family Services, YWCA, The Census Bureau, and Read for Literacy) had been visited by more than 50% of the participants. In addition, in the first survey, five agency tables (Neighborhood Health Association, AIDS Resource Center, ABLE, Kinship Navigator, and Unison Health Insurance) had been visited by less than 20% of the participants, while in the second survey, all tables had been visited by 21% of the participants or more.
  • 12. CARE Team Page 12 of 26 Because of recruitment, and changes in agency staffing issues, the same agencies were not present during both surveys. Below is a graph showing the change in visits to agency tables, for the agencies that were present for both surveys.
  • 13. CARE Team Page 13 of 26 Summary The CARE Team has been held at various locations throughout Lucas County starting in January 2009. An average number of 93 individuals and families have been served at each CARE Team event. Survey results indicate that it has been effective in reaching individuals new to poverty. According to the surveys, 58% and 46% (respectively) of the participants reported they were not currently receiving services from a social service agency. In both surveys 87% and 88% of the participants report they would use these services in the future, and 97% and 92% of the participants found coming to the CARE Team to be helpful. To increase the number of participants visiting the agency tables, a raffle was implemented. Through observation, it was noticed that more people were at the tables talking with the agency staff. Also, through a follow up survey, it was determined that there was an increase in the number of people visiting the tables. The CARE Team has been successful at reaching Lucas County residents in need of food and services during these difficult economic times. As many families are still struggling with financial hardship, the program should continue to be offered in various locations throughout Lucas County.
  • 14. CARE Team Page 14 of 26 Appendix Survey Samples Frequency Tables
  • 15. CARE Team Page 15 of 26 CARE Team Community Resource Survey (#1 Dec. 2009) Please fill out this anonymous survey to help us evaluate and improve on the services brought to you today through the CARE Team. How did you hear about the CARE Team (today’s event)? _____Flyer left at your house _____Flyer posted at local agency or church _____Flyer posted at school _____Word of mouth _____Local news station _____Other (please list)__________________ What is your zip code?______________ Are you currently receiving services/assistance from any agency? ____ yes ____ no Which tables did you visit today at the CARE Team? (Mark all that apply) ____ United Way 2-1-1 ____ Job & Family Services (food & cash assistance) ____ Neighborhood Health Associations (nurse taking blood pressure) ____ AIDS Resource Center ____ The Census Bureau ____ ABLE/ Legal Aid ____ Books for Kids/ Read for Literacy ____ Kinship Navigator/ Area Office on Aging ____ Unison Health Insurance ____ Food for Though/food pantry ____ Other Are you planning on using any of the services in the future? ____ yes ____ no Was coming to this CARE Team event today helpful? ____ yes ____ no What additional services would you have liked information about? _________________________________________________________________________ _______________________________________________________________________ Comments/Suggestions _________________________________________________________________________ _______________________________________________________________________ Thank you for your time and input!!!
  • 16. CARE Team Page 16 of 26 Community Resource Survey (#2 April 2010) Please fill out this anonymous survey to help us evaluate and improve on the services brought to you today through the CARE Team. How did you hear about the CARE Team (today’s event)? ____ Flyer left at your house ____ Local news station ____ Flyer posted at church or bulletin ____ Flyer posted at local agency ____ Flyer posted at school ____ Other (please list)________________ ____ Word of mouth What is your race? (Optional) ____ Asian _____ Hispanic/Latino ____ Black/ African American _____ More than one race ____ White _____ Other What is your age? _____ 19 or under _____ 30 - 39 _____ 50 - 59 _____ 20 - 29 _____ 40 - 49 _____ 60 and over Do you have children under age 18 living in your home? ____ yes ____no Are you currently receiving services/assistance from any agency? ____ yes ____ no Which tables did you visit today at the CARE Team? (Mark all that apply) ____ United Way 2-1-1 ____ Job & Family Services (food & cash assistance) ____ Neighborhood Health Associations (nurse taking blood pressure) ____ YWCA Child Resource & Referral ____ The Census Bureau ____ ABLE/ Legal Aid ____ Books for Kids/ Read for Literacy ____ Kinship Navigator/ Area Office on Aging ____ Family Nutrition Program (recipes) ____ Lucas County Health Department ____ Other Are you planning on using any of the services in the future? ____ yes ____ no Was coming to this CARE Team event today helpful? ____ yes ____ no Comments/Suggestions _________________________________________________________________________ _______________________________________________________________________ Thank you for your time and input!!!
  • 17. CARE Team Page 17 of 26 Frequency Tables – Survey #1 How did you hear about Care Team? Cumulative Frequency Percent Valid Percent Percent Valid home 1 3.2 3.2 3.2 news 1 3.2 3.2 6.5 other 6 19.4 19.4 25.8 school 1 3.2 3.2 29.0 word of mouth 22 71.0 71.0 100.0 Total 31 100.0 100.0 what is your zip code? Cumulative Frequency Percent Valid Percent Percent Valid 43528 2 6.5 6.7 6.7 43537 2 6.5 6.7 13.3 43551 1 3.2 3.3 16.7 43605 4 12.9 13.3 30.0 43606 1 3.2 3.3 33.3 43607 3 9.7 10.0 43.3 43608 1 3.2 3.3 46.7 43609 5 16.1 16.7 63.3 43611 1 3.2 3.3 66.7 43615 7 22.6 23.3 90.0 43616 2 6.5 6.7 96.7 43619 1 3.2 3.3 100.0 Total 30 96.8 100.0 Missing System 1 3.2 Total 31 100.0 Frequency Tables – Survey #1
  • 18. CARE Team Page 18 of 26 Are you receiving services form an agency Cumulative Frequency Percent Valid Percent Percent Valid 2 6.5 6.5 6.5 no 18 58.1 58.1 64.5 yes 11 35.5 35.5 100.0 Total 31 100.0 100.0 Are you planning on using these services in the future? Cumulative Frequency Percent Valid Percent Percent Valid no 4 12.9 12.9 12.9 yes 27 87.1 87.1 100.0 Total 31 100.0 100.0 Was coming to Care Team helpful? Cumulative Frequency Percent Valid Percent Percent Valid 1 3.2 3.2 3.2 yes 30 96.8 96.8 100.0 Total 31 100.0 100.0 United Way table Frequency Percent Valid Percent Cumulative Percent Valid no 20 64.5 64.5 64.5 yes 11 35.5 35.5 100.0 Total 31 100.0 100.0 Frequency Tables – Survey #1
  • 19. CARE Team Page 19 of 26 JFS table Frequency Percent Valid Percent Cumulative Percent Valid no 17 54.8 54.8 54.8 yes 14 45.2 45.2 100.0 Total 31 100.0 100.0 Neighborhood health association Frequency Percent Valid Percent Cumulative Percent Valid no 27 87.1 87.1 87.1 yes 4 12.9 12.9 100.0 Total 31 100.0 100.0 Aids Resource Center Frequency Percent Valid Percent Cumulative Percent Valid no 29 93.5 93.5 93.5 yes 2 6.5 6.5 100.0 Total 31 100.0 100.0 Census Bureau Frequency Percent Valid Percent Cumulative Percent Valid no 10 32.3 32.3 32.3 yes 21 67.7 67.7 100.0 Total 31 100.0 100.0 Frequency Tables – Survey #1 ABLE Frequency Percent Valid Percent Cumulative Percent Valid no 26 83.9 83.9 83.9 yes 5 16.1 16.1 100.0 Total 31 100.0 100.0
  • 20. CARE Team Page 20 of 26 Books for Kids Frequency Percent Valid Percent Cumulative Percent Valid no 8 25.8 25.8 25.8 yes 23 74.2 74.2 100.0 Total 31 100.0 100.0 Kinship Navigator Frequency Percent Valid Percent Cumulative Percent Valid no 25 80.6 80.6 80.6 yes 6 19.4 19.4 100.0 Total 31 100.0 100.0 Unison Health Ins Frequency Percent Valid Percent Cumulative Percent Valid no 27 87.1 87.1 87.1 yes 4 12.9 12.9 100.0 Total 31 100.0 100.0 Frequency Tables – Survey #1 Food for Thought Frequency Percent Valid Percent Cumulative Percent Valid no 11 35.5 35.5 35.5 yes 20 64.5 64.5 100.0 Total 31 100.0 100.0 Other Frequency Percent Valid Percent Cumulative Percent Valid no 27 87.1 87.1 87.1 yes 4 12.9 12.9 100.0 Total 31 100.0 100.0
  • 21. CARE Team Page 21 of 26 Frequency Tables – Survey #2 How did you hear about Care Team? Cumulative Frequency Percent Valid Percent Percent Valid agency 2 2.7 2.7 2.7 flyer at church 4 5.4 5.4 8.1 Flyer at house 17 23.0 23.0 31.1 other – Kinship Navigator 2 2.7 2.7 33.8 other 9 12.2 12.2 45.9 other - seen people 8 10.8 10.8 56.8 word of mouth 32 43.2 43.2 100.0 Total 74 100.0 100.0
  • 22. CARE Team Page 22 of 26 what is your race Cumulative Frequency Percent Valid Percent Percent Valid Black/Afriacan American 10 13.5 13.5 13.5 Hispanic/Latino 6 8.1 8.1 21.6 More than one race 7 9.5 9.5 31.1 Other 2 2.7 2.7 33.8 White 49 66.2 66.2 100.0 Total 74 100.0 100.0 Frequency Tables – Survey # 2 age Cumulative Frequency Percent Valid Percent Percent Valid 19- or under 7 9.5 9.7 9.7 20-29 12 16.2 16.7 26.4 30-39 17 23.0 23.6 50.0 40-49 21 28.4 29.2 79.2 50-59 8 10.8 11.1 90.3 60 and over 7 9.5 9.7 100.0 Total 72 97.3 100.0 Missing System 2 2.7 Total 74 100.0
  • 23. CARE Team Page 23 of 26 children at home Cumulative Frequency Percent Valid Percent Percent Valid no 29 39.2 42.0 42.0 yes 40 54.1 58.0 100.0 Total 69 93.2 100.0 Missing System 5 6.8 Total 74 100.0 Are you receiving services form an agency Cumulative Frequency Percent Valid Percent Percent Valid 5 6.8 6.8 6.8 no 35 47.3 47.3 54.1 yes 34 45.9 45.9 100.0 Total 74 100.0 100.0 Frequency Tables – Survey #2 Are you planning on using these services in the future? Cumulative Frequency Percent Valid Percent Percent Valid 4 5.4 5.4 5.4 no 5 6.8 6.8 12.2 yes 65 87.8 87.8 100.0 Total 74 100.0 100.0 Was coming to Care Team helpful? Cumulative Frequency Percent Valid Percent Percent Valid 3 4.1 4.1 4.1 no 3 4.1 4.1 8.1 yes 68 91.9 91.9 100.0 Total 74 100.0 100.0
  • 24. CARE Team Page 24 of 26 United Way table Cumulative Frequency Percent Valid Percent Percent Valid no 19 25.7 25.7 25.7 yes 55 74.3 74.3 100.0 Total 74 100.0 100.0 JFS table Cumulative Frequency Percent Valid Percent Percent Valid no 30 40.5 40.5 40.5 yes 44 59.5 59.5 100.0 Total 74 100.0 100.0 Frequency Tables – Survey #2 Neighborhood health association Cumulative Frequency Percent Valid Percent Percent Valid no 44 59.5 59.5 59.5 yes 30 40.5 40.5 100.0 Total 74 100.0 100.0 YWCA Child Resource & Referral Cumulative Frequency Percent Valid Percent Percent Valid no 36 48.6 48.6 48.6 yes 38 51.4 51.4 100.0 Total 74 100.0 100.0 Census Bureau Cumulative Frequency Percent Valid Percent Percent Valid no 34 45.9 45.9 45.9 yes 40 54.1 54.1 100.0 Total 74 100.0 100.0
  • 25. CARE Team Page 25 of 26 ABLE Cumulative Frequency Percent Valid Percent Percent Valid no 48 64.9 64.9 64.9 yes 26 35.1 35.1 100.0 Total 74 100.0 100.0 Frequency Tables – Survey #2 Books for Kids Cumulative Frequency Percent Valid Percent Percent Valid no 35 47.3 47.3 47.3 yes 39 52.7 52.7 100.0 Total 74 100.0 100.0 Kinship Navigator Cumulative Frequency Percent Valid Percent Percent Valid no 56 75.7 75.7 75.7 yes 18 24.3 24.3 100.0 Total 74 100.0 100.0 Family Nutrition Program Cumulative Frequency Percent Valid Percent Percent Valid no 48 64.9 64.9 64.9 yes 26 35.1 35.1 100.0 Total 74 100.0 100.0
  • 26. CARE Team Page 26 of 26 Lucas County Health Department Cumulative Frequency Percent Valid Percent Percent Valid 1 47 63.5 63.5 63.5 2 27 36.5 36.5 100.0 Total 74 100.0 100.0