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6/21/2013	
  
	
  
From	
  Freshman	
  to	
  Fresh	
  Recruit	
  |	
  P.	
  Quake	
  Pletcher	
  
PEEQME	
   THE	
  CAMPUS	
  EXPERIENCE	
  IMPLEMENTATION	
  
	
  
The	
  Campus	
  Experience	
  Implementation	
  
	
  
The	
  Campus	
  Experience	
  Implementation	
   1	
  
	
  
TABLE	
  OF	
  CONTENTS	
  
Summary	
  ................................................................................................................................	
  1	
  
Peeqme	
  Screenshots	
  ...............................................................................................................	
  2	
  
Implementation	
  PlanNing	
  Higher	
  Ed	
  .......................................................................................	
  3	
  
Links	
  from	
  the	
  Headlines	
  ..................................................................................................................	
  3	
  
We	
  want:	
  ..........................................................................................................................................	
  4	
  
Define	
  Needs	
  ....................................................................................................................................	
  4	
  
High-­‐level	
  Need	
  Classifications:	
  ............................................................................................................	
  4	
  
Define	
  Champions,	
  Sponsors,	
  Admin	
  Leaders	
  ......................................................................................	
  5	
  
PeeqMe	
  Program	
  Anchor	
  Points	
  .......................................................................................................	
  5	
  
Policy	
  and	
  Procedure	
  Considerations	
  ..............................................................................................	
  13	
  
Prioritize	
  User	
  (Have	
  a	
  little	
  fun)	
  .....................................................................................................	
  14	
  
Map	
  User	
  Experience	
  ......................................................................................................................	
  14	
  
Map	
  Workflows/Touchpoints	
  .........................................................................................................	
  15	
  
Implementation	
  Plan	
  ......................................................................................................................	
  15	
  
PeeqMe	
  Advisory	
  Services	
  ..............................................................................................................	
  16	
  
	
  
SUMMARY	
  
PeeqMe	
  wants	
  to	
  help	
  you	
  think	
  about	
  the	
  best	
  way	
  to	
  roll-­‐out	
  peeqMe	
  to	
  your	
  campus	
  community.	
  This	
  
document	
  serves	
  as	
  a	
  guide	
  to	
  help	
  you	
  get	
  started.	
  While	
  social	
  networks	
  always	
  have	
  an	
  organic	
  growth	
  
component,	
  it’s	
  also	
  valuable	
  for	
  institutions	
  to	
  provide	
  some	
  managed	
  growth	
  opportunities	
  that	
  are	
  tailored	
  to	
  
their	
  particular	
  needs,	
  circumstances	
  and	
  objectives.	
  	
  
We	
  encourage	
  experimentation	
  and	
  feedback	
  from	
  our	
  peeqMe	
  community	
  to	
  help	
  make	
  this	
  the	
  best,	
  most	
  
valuable	
  experience	
  for	
  our	
  members.	
  We	
  are	
  especially	
  happy	
  to	
  collaborate	
  on	
  research	
  into	
  the	
  successful	
  
application	
  of	
  peeqMe	
  in	
  Higher	
  Ed	
  environments	
  for	
  submission	
  to	
  peer-­‐reviewed	
  journals.	
  	
  
Happy	
  peeq’ing!	
  
	
  
P.	
  Quake	
  Pletcher,	
  MBA	
  
Founder,	
  PeeqMe	
  
quake@peeqme.me	
  
317-­‐376-­‐5834	
  	
  
	
   	
  
2	
   The	
  Campus	
  Experience	
  Implementation	
  
	
  
PEEQME	
  SCREENSHOTS	
  
	
  
	
   	
  
The	
  Campus	
  Experience	
  Implementation	
  
	
  
The	
  Campus	
  Experience	
  Implementation	
   3	
  
	
  
	
  
IMPLEMENTATION	
  PLANNING	
  HIGHER	
  ED	
  
LINKS	
  FROM	
  THE	
  HEADLINES	
  
Google says GPA not Useful
How	
   can	
   students	
   focus	
   on	
   building	
   their	
  
performance	
   story	
   and	
   being	
   able	
   to	
  
effectively	
  retell	
  it?	
  	
  
Social Media Part of Student
Engagement
What	
   solutions	
   involving	
   social	
   media	
  
might	
   assist	
   in	
   improving	
   the	
   crisis	
   in	
  
student	
  retention?	
  	
  
Unpaid Internships in Jeopardy
What	
  help	
  do	
  universities	
  need	
  to	
  capture	
  
their	
  student’s	
  internship	
  experience	
  value	
  
compliantly?	
  
	
  
	
   	
  
The	
  interesting	
  thing	
  about	
  the	
  behavioral	
  interview	
  is	
  
when	
  you	
  ask	
  somebody	
  to	
  speak	
  to	
  their	
  own	
  
experience…	
  you	
  get	
  two	
  kinds	
  of	
  information.	
  One	
  is	
  
you	
  get	
  to	
  see	
  how	
  they	
  actually	
  interacted	
  in	
  a	
  real-­‐
world	
  situation,	
  and	
  the	
  valuable	
  “meta”	
  information	
  
you	
  get	
  about	
  the	
  candidate	
  is	
  a	
  sense	
  of	
  what	
  they	
  
consider	
  to	
  be	
  difficult.	
  –	
  	
  
Laszlo	
  Bock,	
  Sr.	
  VP	
  –	
  People	
  Operations,	
  Google	
  
Just	
  as	
  with	
  the	
  body	
  of	
  research	
  supporting	
  the	
  
potential	
  of	
  social	
  involvement	
  to	
  limit	
  attrition,	
  there	
  is	
  
a	
  body	
  of	
  research	
  making	
  it	
  quite	
  clear	
  the	
  today’s	
  
students	
  and	
  faculty	
  are	
  using	
  social	
  media	
  tools.	
  –	
  	
  
Kelly	
  Walsh,	
  Founder	
  of	
  EmergingEdTech.com	
  
Schools	
  want	
  their	
  students	
  to	
  have	
  a	
  leg	
  up	
  in	
  getting	
  
jobs.	
  Students	
  are	
  also	
  demanding	
  more	
  from	
  schools	
  -­‐-­‐	
  
they	
  want	
  more	
  than	
  just	
  a	
  diploma	
  for	
  their	
  return	
  on	
  
investment,	
  they	
  want	
  networking	
  and	
  professional	
  
experience.	
  –	
  
Emily	
  Kissane,	
  Policy	
  Analyst,	
  Hobsons:	
  Education	
  
Solutions	
  Company	
  
4	
   The	
  Campus	
  Experience	
  Implementation	
  
	
  
	
  
WE	
  WANT:	
  
	
  
	
  
DEFINE	
  NEEDS	
  
HIGH-­‐LEVEL	
  NEED	
  CLASSIFICATIONS:	
  
Discovery	
  –	
  Use	
  PeeqMe’s	
  performance	
  profile	
  for	
  reflection.	
  Who	
  is	
  that	
  person	
  in	
  the	
  screenshot?	
  Use	
  thumbnail	
  
sketch	
  of	
  a	
  personal	
  performance	
  profile	
  to	
  stay	
  connected	
  and	
  oriented.	
  
Development	
  –	
  Develop	
  your	
  natural	
  preferences	
  and	
  strengths	
  with	
  the	
  help	
  of	
  peers,	
  managers,	
  alumni	
  
mentors/coaches,	
  faculty,	
  advisors,	
  counselors.	
  Develop	
  collaboration	
  skills	
  related	
  to	
  self-­‐mastery	
  in	
  how	
  you	
  
relate	
  to	
  others,	
  how	
  do	
  you	
  leverage	
  others’	
  gifts,	
  and	
  how	
  do	
  you	
  extend	
  your	
  influence	
  through	
  delivery	
  of	
  
feedback.	
  
Students	
  to	
  discover	
  themselves	
  intenfonally.	
  
Students	
  to	
  have	
  focused,	
  quality,	
  personally	
  
applicable	
  discussions	
  with	
  guides,	
  mentors,	
  
coaches	
  and	
  counselors.	
  
Students	
  to	
  capture	
  their	
  experiences	
  in	
  a	
  
construcfve	
  way	
  to	
  promote	
  posifve,	
  
confnuous	
  personal	
  development.	
  	
  
Students	
  to	
  build	
  social	
  proof	
  of	
  performance	
  
that	
  creates	
  a	
  personal	
  performance	
  archive	
  
for	
  reference	
  and	
  reflecfon.	
  	
  
Students	
  to	
  graduate	
  on	
  fme,	
  with	
  a	
  job,	
  that	
  
is	
  a	
  good	
  fit	
  for	
  them.	
  	
  
The	
  Campus	
  Experience	
  Implementation	
  
	
  
The	
  Campus	
  Experience	
  Implementation	
   5	
  
	
  
Performance	
  –	
  Create	
  social	
  proof	
  of	
  your	
  capabilities	
  and	
  ability	
  to	
  align	
  with	
  behaviors	
  and	
  values	
  that	
  matter	
  to	
  
organizations.	
  Become	
  articulate	
  in	
  how	
  you	
  communicate	
  your	
  effectiveness	
  in	
  behavioral	
  	
  interviews	
  to	
  reveal	
  
your	
  best	
  self.	
  	
  
What	
  are	
  the	
  highest	
  priority	
  needs?	
  Distribute	
  a	
  survey	
  to	
  internal	
  stakeholders	
  in	
  faculty,	
  student	
  leadership,	
  
student	
  affairs,	
  career	
  services,	
  etc	
  :	
  	
  
□ Self-­‐discovery/awareness.	
  
□ Student	
  engagement	
  to	
  promote	
  retention.	
  
□ Student	
  alignment	
  with	
  academic/career	
  path	
  for	
  right	
  time/right	
  place	
  diploma	
  to	
  career	
  transition.	
  
□ Facilitation	
  of	
  alumni	
  engagement	
  with	
  students	
  to	
  support	
  alumni	
  development.	
  	
  	
  
□ Career	
  services	
  preparation	
  for	
  successful	
  job	
  offer.	
  
□ Capture	
  value	
  of	
  work	
  experiences	
  universally	
  (work-­‐study,	
  volunteer,	
  activity,	
  academic	
  project	
  work).	
  
□ Create	
  a	
  mobile,	
  social	
  platform	
  that	
  aligns	
  with	
  student	
  behavior	
  patterns.	
  
□ Explore	
  early	
  intervention	
  opportunities	
  for	
  at-­‐risk	
  students.	
  
□ Complement	
  existing	
  knowledge	
  acquisition	
  and	
  critical	
  thinking	
  development	
  with	
  practical,	
  personalized	
  
professional	
  growth.	
  	
  
□ Understand	
  macro	
  trends	
  to	
  support	
  program	
  decisions.	
  
DEFINE	
  CHAMPIONS,	
  SPONSORS,	
  ADMIN	
  LEADERS	
  
Improve	
  outcomes	
  my	
  understanding	
  who	
  the	
  key	
  players	
  are	
  in	
  delivering	
  a	
  successful	
  implementation.	
  
Champions	
  –	
  Lead	
  communication	
  and	
  application	
  success.	
  
Candidates:	
  ___________________________________________________________________________________	
  
Sponsors	
  –	
  Provide	
  the	
  resources	
  and	
  align	
  within	
  organizational	
  priorities/strategy.	
  
Candidates:	
  ___________________________________________________________________________________	
  
Admin	
  Leaders	
  –	
  Manage	
  day	
  to	
  day	
  administration	
  of	
  the	
  program	
  for	
  user	
  community.	
  Set	
  up,	
  implementation,	
  
reporting	
  and	
  analytics,	
  integration	
  (technical,	
  workflow,	
  etc).	
  
Candidates:	
  ___________________________________________________________________________________	
  
	
  
PEEQME	
  PROGRAM	
  ANCHOR	
  POINTS	
  
PeeqMe	
  can	
  be	
  integrated	
  into	
  many	
  parts	
  of	
  the	
  campus	
  experience,	
  including	
  but	
  certainly	
  not	
  limited	
  to	
  the	
  
following:	
  
FRESHMAN	
  ORIENTATION	
  (SELF-­‐DISCOVERY	
  FROM	
  ASSESSMENT)	
  
6	
   The	
  Campus	
  Experience	
  Implementation	
  
	
  
Students	
  often	
  participate	
  in	
  some	
  personality,	
  behavior,	
  or	
  talent	
  assessment	
  at	
  Freshman	
  Orientation.	
  
For	
  many,	
  while	
  the	
  immediate	
  insights	
  are	
  illuminating,	
  their	
  lasting	
  effect	
  is	
  limited.	
  Recall	
  of	
  assessed	
  
type	
  or	
  talent,	
  as	
  well	
  as	
  their	
  meaning,	
  diminish	
  considerably	
  as	
  time	
  passes.	
  Integration	
  into	
  the	
  
peeqMe	
  performance	
  profile	
  means	
  their	
  profile	
  is	
  always	
  at	
  hand.	
  	
  
1. Send	
  email	
  link	
  with	
  app,	
  web	
  link.	
  	
  
2. Send	
  assessment	
  code	
  if	
  paid	
  for	
  or	
  direct	
  them	
  to	
  preferred	
  assessment	
  for	
  their	
  participation	
  
and	
  result.	
  
3. Invite	
  set	
  up	
  of	
  profile	
  prior	
  to	
  arrival	
  on	
  strengths	
  and	
  style.	
  
Leader	
  Guide	
  
	
  
FIRST	
  WEEK	
  PROGRAMMING	
  
While	
  absorbing	
  all	
  the	
  newness	
  of	
  the	
  freshman	
  experience,	
  a	
  
short	
  exercise	
  in	
  setting	
  up	
  and	
  using	
  the	
  peeqMe	
  account	
  is	
  
critical	
  for	
  success.	
  PeeqMe	
  recommends	
  a	
  simple	
  exercise	
  for	
  those	
  who	
  understand	
  their	
  styles	
  and	
  strengths	
  
and	
  have	
  set	
  up	
  their	
  profile.	
  	
  	
  
a. Set-­‐up	
  Validation:	
  Ask	
  the	
  students	
  if	
  their	
  profiles	
  ‘ring	
  true’	
  to	
  them.	
  Show	
  of	
  hands	
  -­‐	
  is	
  it	
  spot	
  on,	
  
mostly	
  right,	
  something	
  is	
  specifically	
  off?	
  “Mine	
  says	
  ‘Brings	
  system	
  thinking	
  to	
  problems	
  while	
  
attending	
  to	
  the	
  concrete,	
  practical	
  elements.’	
  I	
  really	
  don’t	
  know	
  if	
  that	
  is	
  how	
  I	
  solve	
  problems.	
  I	
  like	
  
to	
  talk	
  things	
  out.”	
  Or	
  “That	
  sounds	
  about	
  right.”	
  Objective:	
  Make	
  sure	
  that	
  there	
  is	
  consistent	
  
understanding	
  of	
  the	
  profile	
  and	
  acceptance	
  of	
  the	
  results.	
  If	
  inconsistent	
  with	
  self-­‐perception,	
  the	
  
good	
  thing	
  is	
  that	
  you	
  might	
  find	
  that	
  others	
  see	
  something	
  you	
  don’t.	
  If	
  not,	
  maybe	
  you	
  need	
  to	
  
reassess.	
  
b. FeedMe	
  First	
  –	
  The	
  leader	
  invites	
  each	
  person	
  to	
  give	
  three	
  pieces	
  of	
  feedback	
  to	
  themselves,	
  about	
  
themselves	
  within	
  10	
  minutes.	
  Objective:	
  Create	
  a	
  training-­‐by-­‐doing	
  atmosphere.	
  
c. Ask	
  the	
  students	
  to	
  describe	
  which	
  style	
  (profile,	
  team,	
  problem	
  solving)	
  or	
  strength	
  (as	
  they	
  listed)	
  
that	
  they	
  gave	
  themselves	
  feedback	
  on.	
  	
  “I	
  did	
  all	
  mine	
  on	
  my	
  Team	
  style,”	
  “I	
  did	
  Command,	
  Context,	
  
and	
  Woo	
  in	
  my	
  strengths,”	
  “I	
  only	
  did	
  problem	
  solving	
  and	
  Ideation.”	
  Objective:	
  Get	
  some	
  practice	
  on	
  
giving	
  feedback	
  and	
  begin	
  a	
  process	
  of	
  self-­‐reflection.	
  	
  
d. Ask	
  the	
  students	
  to	
  describe	
  what	
  was	
  hard	
  about	
  giving	
  feedback…	
  “I	
  really	
  couldn’t	
  think	
  of	
  any	
  
examples	
  of	
  my	
  own	
  self,”	
  “I	
  wasn’t	
  sure	
  what	
  the	
  impact	
  of	
  what	
  I	
  did	
  was,”	
  “I	
  couldn’t	
  figure	
  out	
  
how	
  to	
  type	
  it	
  all	
  in,”	
  “I	
  thought	
  after	
  I	
  did	
  it,	
  it	
  didn’t	
  really	
  fit	
  the	
  strength	
  I	
  thought	
  I	
  was	
  
displaying.”	
  What	
  was	
  easy?	
  “I	
  could	
  check	
  the	
  definition	
  and	
  I	
  just	
  made	
  it	
  fit	
  that,”	
  “I	
  know	
  myself	
  so	
  
it	
  was	
  easy	
  to	
  describe	
  what	
  I	
  did.”	
  Objective:	
  Shared	
  learning	
  about	
  the	
  experience	
  and	
  how	
  to	
  
make	
  it	
  better.	
  	
  
e. Ask	
  the	
  students	
  how	
  big	
  their	
  feedback	
  scope	
  was.	
  “Did	
  you	
  describe	
  a	
  behavior	
  that	
  was	
  simple,	
  like	
  
how	
  you	
  used	
  an	
  attention	
  getter	
  in	
  a	
  presentation?	
  Did	
  you	
  describe	
  a	
  long	
  process	
  that	
  occurred	
  
over	
  days	
  or	
  weeks?”	
  Objective:	
  Learn	
  how	
  to	
  be	
  appropriately	
  specific	
  in	
  giving	
  feedback.	
  	
  
f. Ask	
  how	
  far	
  back	
  you	
  went	
  for	
  the	
  example:	
  “Show	
  of	
  hands:	
  How	
  many	
  did	
  an	
  example	
  from	
  the	
  last	
  
week?	
  How	
  many	
  from	
  the	
  last	
  month?	
  How	
  many	
  did	
  an	
  example	
  from	
  the	
  last	
  6	
  months?	
  More	
  
	
  Factoid:	
  Many	
  people	
  have	
  subtle	
  
changes	
  over	
  time	
  if	
  reassessed.	
  
The	
  Campus	
  Experience	
  Implementation	
  
	
  
The	
  Campus	
  Experience	
  Implementation	
   7	
  
	
  
than	
  6	
  months?”	
  Objective:	
  Educate	
  that	
  people	
  tend	
  to	
  have	
  higher	
  engagement	
  when	
  they	
  work	
  
with	
  their	
  natural	
  strength	
  daily	
  and	
  are	
  more	
  effective	
  when	
  aware	
  of	
  their	
  style.	
  
g. Ask	
  three	
  people	
  to	
  share	
  examples	
  of	
  feedback	
  they	
  gave	
  themselves.	
  Objective:	
  Make	
  sure	
  folks	
  
understand	
  how	
  different	
  feedback	
  can	
  be.	
  
h. Ask	
  if	
  the	
  feedback	
  was	
  recognition,	
  developmental,	
  or	
  proof	
  of	
  performance?	
  Was	
  it	
  all	
  three?	
  
Objective:	
  Expose	
  how	
  you	
  might	
  use	
  feedback	
  as	
  recognition,	
  to	
  help	
  improve,	
  or	
  to	
  provide	
  
evidence	
  of	
  performance.	
  Factoid:	
  	
  
i. Create	
  Group	
  of	
  PeeqMe	
  Board	
  of	
  Advisors	
  of	
  3-­‐5	
  Personal	
  Advisors	
  (may	
  play	
  multiple	
  roles):	
  	
  	
  
a. Mentor:	
  	
  Focus	
  on	
  close,	
  individual	
  relationship	
  that	
  is	
  broad	
  in	
  guidance.	
  (Former	
  teacher,	
  
former	
  boss)	
  
b. Coach:	
  Focus	
  on	
  specific,	
  performance	
  
improvement	
  in	
  narrow	
  scope.	
  (Family	
  
friend	
  in	
  field	
  of	
  interest)	
  
c. Cheerleader:	
  Encourages	
  with	
  faithful,	
  
positive	
  energy.	
  (Friendly	
  supporter)	
  
d. Booster:	
  A	
  formal	
  supporter	
  with	
  vested	
  
interest	
  in	
  success.	
  	
  (Counselor,	
  
Academic	
  Advisor)	
  
e. Peer	
  Buddy:	
  Peer	
  that	
  is	
  in	
  position	
  to	
  
observe	
  a	
  great	
  deal.	
  (Classmate,	
  
Roommate)	
  
f. Season	
  Ticket	
  Holder:	
  One	
  who	
  frequently	
  and	
  consistently	
  watches	
  your	
  performance.	
  
(Faculty,	
  Co-­‐worker,	
  Collaborator)	
  
Ask	
  people	
  to	
  describe	
  one	
  who	
  they	
  wanted	
  to	
  invite	
  (not	
  naming).	
  “I	
  added	
  my	
  father’s	
  business	
  
partner	
  who	
  is	
  in	
  sales.	
  My	
  dad	
  is	
  a	
  finance	
  guy,”	
  “My	
  older	
  brother’s	
  best	
  friend	
  is	
  in	
  the	
  business	
  
school,”	
  “A	
  girl	
  from	
  my	
  hometown	
  is	
  in	
  the	
  same	
  scholarship	
  program.”	
  Objective:	
  Get	
  started	
  
building	
  your	
  network.	
  	
  
j. Import	
  or	
  affiliate	
  with	
  a	
  group.	
  Behaviors	
  and	
  Values	
  are	
  things	
  you	
  intend	
  to	
  demonstrate.	
  PeeqMe	
  
comes	
  with	
  standard	
  behaviors	
  and	
  values,	
  or	
  you	
  can	
  affiliate	
  with	
  groups.	
  	
  
a. Do	
  you	
  want	
  to	
  collect	
  behaviors	
  that	
  seem	
  appropriate	
  for	
  your	
  chosen	
  field	
  or	
  function?	
  	
  
b. Do	
  you	
  want	
  to	
  affiliate	
  with	
  an	
  association	
  such	
  as	
  a	
  fraternity	
  or	
  a	
  professional	
  association?	
  
c. Do	
  you	
  want	
  to	
  select	
  personal	
  values	
  related	
  to	
  your	
  faith	
  or	
  deeply-­‐held	
  code?	
  
d. Do	
  you	
  want	
  to	
  affiliate	
  with	
  your	
  university’s	
  behaviors	
  or	
  values?	
  
Ask	
  people	
  to	
  think	
  about	
  what	
  they	
  want	
  to	
  show	
  –	
  this	
  is	
  the	
  walk	
  to	
  your	
  talk.	
  Objective:	
  Be	
  
intentional	
  about	
  what	
  you	
  want	
  to	
  demonstrate,	
  whether	
  for	
  your	
  community,	
  your	
  career,	
  or	
  
yourself.	
  	
  
Leader	
  Guide	
  
RESIDENCE	
  HALL	
  INTEGRATION	
  	
  
Factoid:	
  Research	
  suggests	
  that	
  
our	
  level	
  of	
  intimacy	
  hovers	
  
around	
  60	
  people.	
  How	
  does	
  that	
  
compare	
  to	
  other	
  social	
  networks	
  
you	
  are	
  a	
  part	
  of?	
  
Factoid:	
  One	
  of	
  the	
  most	
  popular	
  
style	
  assessments	
  and	
  one	
  of	
  the	
  
most	
  popular	
  strength	
  
assessments	
  create	
  over	
  a	
  half-­‐
million	
  unique	
  combinations.	
  
Which	
  one	
  are	
  you?	
  
8	
   The	
  Campus	
  Experience	
  Implementation	
  
	
  
Residence	
  Life	
  can	
  integrate	
  PeeqMe	
  into	
  activities	
  and	
  experiences	
  in	
  many	
  ways.	
  
Activities	
  
Strength	
  Mix	
  and	
  Match	
  
1. Have	
  team	
  identify	
  the	
  category	
  quadrant	
  that	
  most	
  of	
  their	
  strengths	
  fall	
  into.	
  If	
  a	
  tie,	
  choose	
  the	
  
quadrant	
  they	
  most	
  strongly	
  identify	
  with.	
  
2. Have	
  Extroverts	
  (Focus	
  is	
  external)	
  and/or	
  D’s	
  and	
  I’s	
  (those	
  that	
  identify	
  with	
  Assertion	
  rather	
  than	
  
Reserved)	
  interview	
  Introverts	
  (Focus	
  is	
  internal)	
  and/or	
  S	
  and	
  C’s	
  (those	
  that	
  identify	
  with	
  Reserved	
  
rather	
  than	
  Assertion):	
  Tell	
  me	
  a	
  story	
  about	
  your	
  dominant	
  strength?	
  
3. Have	
  Introverts	
  and/or	
  S’s	
  &	
  C’s	
  interview	
  the	
  Extroverts	
  and/or	
  D’s	
  &	
  I’s	
  to	
  explain	
  what	
  it	
  felt	
  like	
  
when	
  they	
  used	
  their	
  dominant	
  strength	
  to	
  accomplish	
  something	
  important.	
  
	
   	
  
Acting	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Thinking	
  
Analytical	
  
Arranger	
  
Consistency	
  
Deliberative	
  
Futuristic	
  
Ideation	
  
Input	
  
Intellection	
  
Learner	
  
Context	
  
Strategic	
  
Strategic	
  Vision	
  
Innovation	
  
Command	
  
Competition	
  
Developer	
  
Positivity	
  
Maximizer	
  
Woo	
  
	
  
Collaboration	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
Interpersonal	
  
Intuition	
  
Connecting	
  with	
  	
  People	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Moving	
  People	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
  
Achiever	
  
Activator	
  
Belief	
  
Significance	
  
Discipline	
  
Adaptability	
  
Focus	
  
	
  
Restorative	
  
Self-­‐Assurance	
  	
  	
  	
  
Drive	
  
Resilience	
  
Strategic	
  Self-­‐
Awareness	
  
Decision-­‐Making	
  
Operational	
  Thinking	
  
Communication	
  
Harmony	
  
Empathy	
  
Includer	
  
Individualization	
  
Relator	
  
Responsibility	
  
Valuing	
  Others	
  
	
   	
   	
  
Objective:	
  Begin	
  to	
  see	
  how	
  strengths	
  look	
  in	
  real-­‐life,	
  and	
  identify	
  people	
  who	
  might	
  be	
  generally	
  similar	
  to	
  
yourself	
  while	
  observing	
  differences	
  in	
  how	
  style	
  works	
  even	
  with	
  strengths	
  in	
  common.	
  	
  
Roles	
  Awareness:	
  
The	
  Campus	
  Experience	
  Implementation	
  
	
  
The	
  Campus	
  Experience	
  Implementation	
   9	
  
	
  
1. What	
  role	
  do	
  you	
  like	
  to	
  play	
  in	
  a	
  group	
  setting?	
  1pt	
  for	
  most	
  favorite	
  and	
  4pts	
  for	
  least	
  favorite.	
  
□ Facilitator:	
  Manage	
  Discussion	
  	
  
□ Time	
  keeper:	
  Drive	
  Agenda	
  
□ Minute	
  taker:	
  Document	
  relevant	
  details	
  
□ Task	
  master:	
  Delegate,	
  Monitor	
  Task	
  Accountability	
  
2. In	
  3	
  minutes	
  do	
  the	
  following:	
  Separate	
  into	
  favorite	
  groupings,	
  have	
  someone	
  list	
  their	
  style	
  on	
  the	
  
board,	
  get	
  the	
  average	
  pts	
  for	
  each	
  role,	
  ask	
  them	
  to	
  share	
  with	
  each	
  other	
  why	
  they	
  like	
  that	
  favorite	
  
role	
  and	
  have	
  someone	
  summarize	
  the	
  discussion	
  as	
  spokesperson	
  to	
  the	
  rest	
  of	
  the	
  group.	
  	
  
3. Are	
  their	
  Team	
  Profiles	
  more	
  or	
  less	
  consistent	
  with	
  their	
  favorite	
  roles?	
  Discuss.	
  
4. Ask	
  about	
  the	
  process.	
  Did	
  anyone	
  not	
  want	
  to	
  be	
  the	
  spokesperson?	
  Was	
  it	
  difficult	
  to	
  delegate	
  
roles/tasks?	
  Who	
  pushed	
  to	
  get	
  it	
  done	
  on	
  time,	
  or	
  did	
  it	
  feel	
  like	
  the	
  process	
  didn’t	
  get	
  it	
  done	
  in	
  
time?	
  
Objective:	
  Create	
  awareness	
  of	
  natural	
  style	
  preferences	
  and	
  how	
  it	
  works	
  in	
  groups,	
  but	
  also	
  how	
  important	
  
diversity	
  of	
  style	
  in	
  a	
  group	
  matters.	
  	
  
Staff	
  Insights	
  
Residence	
  Life	
  cannot	
  escape	
  the	
  challenges	
  of	
  life	
  that	
  students	
  go	
  through.	
  The	
  many	
  roles	
  from	
  authoritarian	
  
enforcement	
  to	
  subtle	
  influence	
  require	
  a	
  sensitivity	
  to	
  how	
  to	
  best	
  communicate	
  with	
  the	
  diverse	
  students	
  they	
  
are	
  responsible	
  for.	
  	
  
Training	
  on	
  how	
  to	
  message	
  effectively	
  using	
  PeeqMe	
  includes:	
  
• Role-­‐play	
  how	
  to	
  tailor	
  messages	
  based	
  on	
  unique	
  styles.	
  
• Think	
  about	
  which	
  words	
  appeal	
  to	
  the	
  student	
  and	
  how	
  do	
  you	
  integrate	
  that	
  into	
  the	
  conversation.	
  
• Consider	
  Discussion	
  Prompts	
  to	
  draw	
  out	
  issues	
  or	
  concerns	
  or	
  to	
  keep	
  the	
  conversation	
  from	
  derailing	
  or	
  
gently	
  exploring	
  blindspots.	
  	
  
Leader	
  Guide	
  
ADVISORS,	
  COUNSELORS	
  	
  
Advisors	
  and	
  counselors	
  have	
  the	
  opportunity	
  to	
  communicate	
  targeted	
  messaging	
  on	
  their	
  respective	
  knowledge,	
  
SME	
  domains	
  effectively,	
  while	
  exploring	
  the	
  candidates	
  needs	
  more	
  directly.	
  
Training	
  on	
  how	
  to	
  advise	
  and	
  counsel	
  using	
  peeqMe	
  includes:	
  	
  
• Understanding	
  the	
  best	
  way	
  to	
  relate	
  and	
  educate	
  the	
  student	
  by	
  being	
  aware	
  of	
  their	
  style.	
  	
  
• Ability	
  to	
  review	
  feedback	
  and	
  help	
  interpret	
  it	
  with	
  the	
  student.	
  
• Foundational	
  information	
  by	
  which	
  to	
  consider	
  application	
  of	
  students’	
  natural	
  preferences	
  and	
  talents	
  
when	
  sorting	
  through	
  career,	
  academic,	
  relationship	
  and	
  retention	
  issues.	
  
STUDENT	
  WORKFORCE	
  	
  
Help	
  build	
  social	
  proof	
  of	
  performance	
  and	
  develop	
  in	
  real	
  world	
  context.	
  
10	
   The	
  Campus	
  Experience	
  Implementation	
  
	
  
Preparation	
  
1. Identify	
  that	
  all	
  management	
  and	
  staff	
  have	
  taken	
  the	
  appropriate	
  assessments.	
  	
  
1. Send	
  email	
  link	
  with	
  app,	
  web	
  link.	
  	
  
2. Send	
  assessment	
  code	
  if	
  paid	
  for	
  or	
  direct	
  them	
  to	
  preferred	
  assessment	
  for	
  their	
  participation	
  
and	
  result.	
  
3. Invite	
  set	
  up	
  of	
  profile	
  prior	
  to	
  arrival	
  on	
  strengths	
  
and	
  style.	
  
2. All	
  management	
  should	
  invite	
  staff	
  to	
  join	
  their	
  network	
  
via	
  PeeqMe	
  to	
  activate	
  reciprocal	
  feedback	
  and	
  
individual	
  performance	
  profile	
  access.	
  
3. Create	
  work	
  groups	
  in	
  PeeqMe	
  that	
  allow	
  for	
  coworkers	
  
and	
  collaborators	
  to	
  have	
  group	
  insights.	
  Example:	
  
Department,	
  Working	
  Group,	
  Project	
  Team.	
  
	
  
Kick-­‐Off	
  Training	
  
1. Communicate	
  why	
  PeeqMe	
  is	
  being	
  used	
  to	
  benefit	
  the	
  individuals	
  and	
  the	
  organization.	
  
	
   	
  
You	
   Us	
  
Build	
  your	
  personal	
  story	
  using	
  behavioral	
  examples	
   Create	
  high-­‐performing	
  teams	
  
Develop	
  your	
  natural	
  talents	
  and	
  preferences	
   Strengthen	
  culture	
  around	
  shared	
  behaviors	
  and	
  values	
  
Support	
  job	
  satisfaction	
  and	
  engagement	
   Support	
  performance	
  management	
  process	
  	
  
Elevate	
  emotional	
  intelligence	
   	
  
	
  
2. Introduce	
  how	
  to	
  use	
  peeqMe	
  by	
  showing	
  peeqMe	
  Tutorial	
  video.	
  
3. Hands-­‐on	
  exercise	
  to	
  explore	
  tool.	
  
a. Ring	
  True:	
  Set-­‐up	
  Validation:	
  Ask	
  the	
  participants	
  if	
  their	
  profiles	
  ‘ring	
  true’	
  to	
  them.	
  Show	
  of	
  
hands	
  -­‐	
  is	
  it	
  spot	
  on,	
  mostly	
  right,	
  something	
  is	
  specifically	
  off?	
  “Mine	
  says	
  ‘Brings	
  system	
  
thinking	
  to	
  problems	
  while	
  attending	
  to	
  the	
  concrete,	
  practical	
  elements.’	
  I	
  really	
  don’t	
  know	
  
if	
  that	
  is	
  how	
  I	
  solve	
  problems.	
  I	
  like	
  to	
  talk	
  things	
  out.”	
  Or	
  “That	
  sounds	
  about	
  right.”	
  
Objective:	
  Make	
  sure	
  that	
  there	
  is	
  consistent	
  understanding	
  of	
  the	
  profile	
  and	
  acceptance	
  
of	
  the	
  results.	
  If	
  inconsistent	
  with	
  self-­‐perception,	
  the	
  good	
  thing	
  is	
  that	
  you	
  might	
  find	
  
that	
  others	
  see	
  something	
  you	
  don’t.	
  If	
  not,	
  maybe	
  you	
  need	
  to	
  reassess.	
  	
  
b. FeedMe	
  First:	
  The	
  leader	
  invites	
  each	
  person	
  to	
  give	
  three	
  pieces	
  of	
  feedback	
  to	
  themselves,	
  
about	
  themselves	
  within	
  10	
  minutes.	
  Objective:	
  Create	
  a	
  training-­‐by-­‐doing	
  atmosphere.	
  
c. Playback	
  Practice:	
  Ask	
  the	
  students	
  to	
  describe	
  which	
  style	
  (profile,	
  team,	
  problem	
  solving)	
  
or	
  strength	
  (as	
  they	
  listed)	
  that	
  they	
  gave	
  themselves	
  feedback	
  on.	
  	
  “I	
  did	
  all	
  mine	
  on	
  my	
  
Team	
  style,”	
  “I	
  did	
  Command,	
  Context,	
  and	
  Woo	
  in	
  my	
  strengths,”	
  “I	
  only	
  did	
  problem	
  
solving	
  and	
  Ideation.”	
  Objective:	
  Get	
  some	
  practice	
  on	
  giving	
  feedback	
  and	
  begin	
  a	
  process	
  
of	
  self-­‐reflection.	
  	
  
d. Intentions:	
  Set-­‐up	
  profile	
  with	
  Behavior	
  and	
  Values	
  
e. Feedback	
  Goals:	
  Frequency,	
  Quality,	
  Developmental/Recognition,	
  Breadth	
  
	
  Factoid:	
  High-­‐performing	
  teams	
  
have	
  positive	
  to	
  negative	
  
feedback	
  ratios	
  of	
  6:1.	
  Low	
  
performing	
  teams	
  0.4:1(Losada,	
  
1999)	
  
The	
  Campus	
  Experience	
  Implementation	
  
	
  
The	
  Campus	
  Experience	
  Implementation	
   11	
  
	
  
f. Ethical	
  practice:	
  
	
  Feedback	
  Do’s	
   Feedback	
  Don’ts	
  
Be	
  descriptive	
  and	
  direct	
   Give	
  feedback	
  that	
  is	
  a	
  week	
  or	
  more	
  old	
  
Focus	
  on	
  the	
  action	
  	
   Focus	
  on	
  the	
  actor	
  or	
  personalize	
  
Only	
  offer	
  improvements	
  that	
  are	
  feasible,	
  specific	
   Use	
  generic	
  value	
  language.	
  “It	
  was	
  wonderful”	
  
Be	
  available	
  to	
  discuss	
  in	
  a	
  safe,	
  private	
  environment	
   Go	
  into	
  issues	
  an	
  employee	
  can’t	
  control	
  
4. Review	
  feedback	
  given	
  periodically	
  to	
  employees	
  and	
  invite	
  them	
  to	
  share	
  any	
  feedback	
  they	
  have	
  
received	
  to	
  start	
  discussions	
  about	
  development	
  and/or	
  performance.	
  	
  
	
  
STUDENT	
  LEADERSHIP	
  	
  
Help	
  build	
  social	
  proof	
  of	
  performance	
  and	
  develop	
  
feedback/collaboration	
  skills.	
  
Training	
  on	
  how	
  student	
  leaders	
  can	
  leverage	
  peeqMe	
  includes:	
  	
  
• Setting	
  goals	
  for	
  how	
  to	
  regularly	
  give	
  quality	
  feedback.	
  
• Creating	
  an	
  open,	
  safe	
  environment	
  to	
  receive	
  feedback	
  from	
  
people	
  that	
  you	
  lead	
  and	
  individuals	
  you	
  serve	
  to	
  achieve	
  10	
  or	
  
more	
  sources	
  over	
  a	
  6-­‐12	
  month	
  period.	
  
• Thank	
  your	
  feeders	
  and	
  share	
  how	
  your	
  feedback	
  has	
  shaped	
  
your	
  own	
  performance.	
  
• Review	
  the	
  feedback	
  you	
  give	
  and	
  the	
  feedback	
  you	
  receive	
  with	
  mentors,	
  coaches,	
  counselors	
  and	
  
advisors	
  to	
  improve	
  your	
  own	
  leadership.	
  
CAREER	
  DEVELOPMENT	
  	
  
Career	
  development	
  is	
  critical	
  for	
  understanding	
  how	
  to	
  maximize	
  your	
  campus	
  experience.	
  	
  
Within	
  the	
  career	
  development	
  process	
  peeqMe	
  can	
  be	
  used	
  for	
  the	
  following:	
  
• Help	
  find	
  good	
  fit	
  with	
  companies	
  and	
  jobs	
  based	
  on	
  their	
  culture	
  aligning	
  with	
  how	
  students	
  like	
  to	
  work	
  
• Building	
  a	
  strong	
  performance	
  story	
  by	
  knowing	
  your	
  situational	
  performance	
  and	
  behavior	
  successes.	
  	
  
• Relating	
  your	
  personal	
  brand	
  effectively	
  in	
  a	
  way	
  that	
  is	
  fact-­‐based	
  not	
  wishful	
  thinking.	
  	
  
• Capturing	
  the	
  experience	
  of	
  internship’s	
  to	
  student’s	
  development	
  and	
  performance.	
  
ALUMNI	
  ENGAGEMENT	
  
One	
  of	
  the	
  best	
  ways	
  to	
  engage	
  alumni	
  is	
  to	
  involve	
  them	
  in	
  the	
  lives	
  of	
  students.	
  PeeqMe	
  is	
  happy	
  to	
  explore	
  the	
  
following	
  to	
  help	
  support	
  the	
  kind	
  of	
  alumni	
  engagement	
  that	
  supports	
  robust	
  alumni	
  development	
  while	
  
benefiting	
  students.	
  
	
  Factoid:	
  Personal	
  Development	
  
when	
  using	
  360	
  Feedback	
  
mechanisms	
  is	
  validated	
  with	
  10+	
  
people	
  providing	
  feedback	
  input.	
  
(Hensel,	
  2010)	
  
12	
   The	
  Campus	
  Experience	
  Implementation	
  
	
  
□ Alumni	
  events	
  can	
  be	
  used	
  to	
  create	
  affiliations,	
  facilitate	
  alumni-­‐student	
  matching	
  based	
  on	
  shared	
  
strengths	
  and/or	
  style.	
  	
  
□ Create	
  ice-­‐break	
  games	
  to	
  create	
  stronger	
  mentor	
  bonds	
  between	
  alumni	
  and	
  students.	
  
□ Allow	
  for	
  feedback	
  sharing	
  and	
  coaching/mentoring	
  via	
  phone/email.	
  
AFFINITY	
  GROUPS	
  
Fraternities,	
  programs,	
  activities,	
  etc.	
  that	
  desire	
  to	
  capture	
  the	
  richness	
  of	
  the	
  affinity	
  group	
  experience	
  can	
  use	
  
peeqMe	
  within	
  their	
  organizations.	
  	
  
Affinity	
  groups	
  often	
  lack	
  the	
  infrastructure	
  to	
  systematically	
  promote	
  the	
  behaviors	
  and	
  values	
  that	
  create	
  a	
  
strong,	
  vibrant	
  organizational	
  culture.	
  PeeqMe	
  offers	
  that	
  in	
  a	
  very	
  cost-­‐effective	
  manner.	
  
ACADEMIC	
  INTEGRATIONS	
  
Many	
  academic	
  programs	
  either	
  teach	
  peeqMe	
  influenced	
  activities	
  such	
  as	
  virtual	
  work	
  teams,	
  communication	
  
courses,	
  non-­‐traditional	
  student	
  engagement,	
  and	
  collaboration	
  projects	
  or	
  rely	
  on	
  them	
  to	
  accomplish	
  their	
  work.	
  
PeeqMe	
  can	
  be	
  an	
  excellent	
  tool	
  for	
  Faculty-­‐supported	
  activities,	
  programming,	
  or	
  initiatives.	
  	
  
□ Business	
  	
  
□ Engineering	
  
□ Social	
  Work	
  
□ Information	
  Technology	
  and	
  Services	
  
□ Liberal	
  Arts	
  
□ Psychology	
  
□ Others	
  
	
   	
  
The	
  Campus	
  Experience	
  Implementation	
  
	
  
The	
  Campus	
  Experience	
  Implementation	
   13	
  
	
  
POLICY	
  AND	
  PROCEDURE	
  CONSIDERATIONS	
  
Every	
  institution	
  has	
  unique	
  considerations	
  relating	
  to	
  policies	
  and	
  procedures.	
  While	
  piloting,	
  it’s	
  important	
  to	
  
think	
  through	
  these	
  and	
  evaluate	
  them	
  or	
  create	
  exceptions	
  during	
  the	
  pilot	
  to	
  help	
  understand	
  how	
  to	
  amend	
  or	
  
add	
  to	
  existing	
  documentation	
  and	
  practice.	
  	
  
Discussion	
  starter:	
  
□ Create	
  affiliate	
  mass	
  invitation	
  and	
  Move,	
  Add,	
  Change,	
  Delete	
  process.	
  How	
  does	
  that	
  work?	
  Who	
  owns?	
  	
  
□ Consider	
  if	
  data	
  is	
  identifiable	
  or	
  non-­‐identifiable.	
  When	
  accessing	
  reporting	
  information,	
  what	
  do	
  we	
  
want	
  to	
  be	
  able	
  to	
  see	
  with	
  our	
  affiliate	
  members?	
  
□ Can	
  data	
  be	
  used	
  for	
  coursework?	
  How	
  do	
  we	
  integrate	
  this	
  into	
  academic	
  programming?	
  
□ How	
  could	
  data	
  be	
  used	
  for	
  early	
  intervention	
  programs?	
  	
  
□ Others?	
  
	
   	
  
14	
   The	
  Campus	
  Experience	
  Implementation	
  
	
  
	
  
PRIORITIZE	
  USER	
  (HAVE	
  A	
  LITTLE	
  FUN)	
  
	
  Student	
  Archetypes	
  
Low	
  	
  	
  	
  	
  	
  	
  	
  	
  Academic	
  	
  	
  	
  	
  	
  High	
  
Bookworm	
  
	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Hipster	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Athlete	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Achiever	
  
	
  
	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Activist	
  
	
  
	
  
	
  
	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Slacker	
  
	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Hustler	
  
	
   Low	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Application	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  High	
  
Engage	
  and	
  Retain	
  –	
  Discover	
  and	
  Develop	
  	
  Create	
  awareness	
  that	
  mentors,	
  coaches	
  and	
  self	
  can	
  motivate	
  to	
  
success	
  and	
  satisfaction.	
  
Employability	
  and	
  On-­‐time	
  –	
  Develop	
  and	
  Direct	
  Don’t	
  let	
  drift	
  or	
  have	
  misalignment	
  with	
  a	
  career	
  that	
  doesn’t	
  
fit.	
  	
  
Complement	
  and	
  Document	
  –	
  Engage	
  academically	
  while	
  capturing	
  social	
  proof	
  of	
  performance	
  in	
  activities.	
  
Lead	
  and	
  Influence	
  –	
  Show	
  and	
  prove,	
  with	
  emphasis	
  on	
  Leadership	
  with	
  high	
  emotional	
  intelligence,	
  too.	
  
Academic	
  Archetypes	
  
The	
  idea	
  here	
  is	
  to	
  spark	
  discussion	
  about	
  how	
  students	
  needs	
  can	
  differ	
  and	
  help	
  prioritize	
  programs	
  that	
  might	
  
pilot	
  to	
  build	
  out	
  a	
  broader	
  campus	
  solution.	
  
MAP	
  USER	
  EXPERIENCE	
  
It’s	
  important	
  to	
  think	
  through	
  the	
  digital	
  path	
  that	
  your	
  campus	
  members	
  follow.	
  Understanding	
  the	
  who,	
  what,	
  
how,	
  when,	
  why	
  will	
  help	
  create	
  successful	
  pilots.	
  
□ What	
  happens	
  at	
  orientation?	
  
□ What	
  happens	
  at	
  first	
  week?	
  
□ What	
  on-­‐going	
  freshman	
  activities	
  exist	
  (advisor	
  meetings,	
  cohort	
  groups,	
  peer	
  mentoring)?	
  
□ What	
  happens	
  within	
  residence	
  hall	
  life?	
  
The	
  Campus	
  Experience	
  Implementation	
  
	
  
The	
  Campus	
  Experience	
  Implementation	
   15	
  
	
  
□ What	
  organizations	
  have	
  significant	
  student	
  participation	
  in	
  work	
  (volunteer,	
  activity,	
  work,	
  affinity)?	
  
□ What	
  classes/faculty	
  emphasize	
  professional	
  development,	
  teamwork,	
  project	
  work,	
  collaboration,	
  
communication?	
  
□ Explain	
  the	
  career	
  development	
  and	
  services	
  process	
  and	
  how	
  students	
  interact	
  with	
  it?	
  	
  
	
  
MAP	
  WORKFLOWS/TOUCHPOINTS	
  
Consider	
  how	
  PeeqMe	
  might	
  intersect	
  with	
  existing	
  workflows.	
  What	
  would	
  PeeqMe	
  add	
  to?	
  What	
  would	
  PeeqMe	
  
supplement?	
  Is	
  there	
  any	
  functionality	
  that	
  would	
  require	
  systems	
  integration?	
  
	
  
IMPLEMENTATION	
  PLAN	
  
	
  
	
   	
  
Prepare	
  
Assess	
  Priorifzed	
  Needs	
  
Idenffy	
  Champions,	
  Sponsors,	
  Admin	
  
Leaders	
  
Call	
  to	
  Arms	
  invitafon	
  to	
  Pilot	
  
Select	
  and	
  train	
  the	
  trainers/	
  super	
  users	
  
Evaluate	
  policies	
  and	
  procedures	
  for	
  
modificafons,	
  excepfons	
  
Build	
  the	
  affiliate	
  values	
  and	
  behaviors	
  
Pilot	
  
Define	
  Success	
  Metrics	
  
Offer	
  Assessments	
  
Pre-­‐Pilot	
  Survey	
  
Kick-­‐off	
  Acfvity	
  
Monitor	
  Progress/	
  Lessons	
  Learned	
  
Post-­‐Pilot	
  Survey	
  
Expand	
  
Aver	
  Acfon	
  Review	
  
Idenffy	
  flagship	
  implementafons	
  
Execute	
  Communicafon	
  Plan	
  
Adjust	
  policies	
  and	
  procedures	
  as	
  
appropriate	
  
Support	
  organic	
  growth	
  
Manage	
  access	
  and	
  analyfcs	
  
16	
   The	
  Campus	
  Experience	
  Implementation	
  
	
  
	
  
PEEQME	
  ADVISORY	
  SERVICES	
  
Peeqme	
  is	
  happy	
  to	
  facilitate	
  implementation	
  activities	
  that	
  are	
  custom	
  fit	
  to	
  your	
  needs.	
  	
  
□ Needs	
  Assessments	
  
□ Kick-­‐Off	
  Meetings	
  
□ Requirements	
  Building	
  
□ Program	
  Monitoring	
  
□ Webinars	
  
□ Train-­‐the	
  Trainer	
  
□ Reporting	
  and	
  Analytics	
  Customizations	
  
Please	
  contact	
  P.	
  Quake	
  Pletcher	
  at	
  317-­‐376-­‐5834	
  to	
  schedule	
  a	
  demo	
  and	
  explore	
  campus	
  experience	
  solutions.	
  
	
  
	
  
	
  
	
  
The	
  Campus	
  Experience	
  Implementation	
  
	
  
The	
  Campus	
  Experience	
  Implementation	
   17	
  
	
  
	
  

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PeeqMe Campus Experience Implementation Guide

  • 1. 6/21/2013     From  Freshman  to  Fresh  Recruit  |  P.  Quake  Pletcher   PEEQME   THE  CAMPUS  EXPERIENCE  IMPLEMENTATION    
  • 2. The  Campus  Experience  Implementation     The  Campus  Experience  Implementation   1     TABLE  OF  CONTENTS   Summary  ................................................................................................................................  1   Peeqme  Screenshots  ...............................................................................................................  2   Implementation  PlanNing  Higher  Ed  .......................................................................................  3   Links  from  the  Headlines  ..................................................................................................................  3   We  want:  ..........................................................................................................................................  4   Define  Needs  ....................................................................................................................................  4   High-­‐level  Need  Classifications:  ............................................................................................................  4   Define  Champions,  Sponsors,  Admin  Leaders  ......................................................................................  5   PeeqMe  Program  Anchor  Points  .......................................................................................................  5   Policy  and  Procedure  Considerations  ..............................................................................................  13   Prioritize  User  (Have  a  little  fun)  .....................................................................................................  14   Map  User  Experience  ......................................................................................................................  14   Map  Workflows/Touchpoints  .........................................................................................................  15   Implementation  Plan  ......................................................................................................................  15   PeeqMe  Advisory  Services  ..............................................................................................................  16     SUMMARY   PeeqMe  wants  to  help  you  think  about  the  best  way  to  roll-­‐out  peeqMe  to  your  campus  community.  This   document  serves  as  a  guide  to  help  you  get  started.  While  social  networks  always  have  an  organic  growth   component,  it’s  also  valuable  for  institutions  to  provide  some  managed  growth  opportunities  that  are  tailored  to   their  particular  needs,  circumstances  and  objectives.     We  encourage  experimentation  and  feedback  from  our  peeqMe  community  to  help  make  this  the  best,  most   valuable  experience  for  our  members.  We  are  especially  happy  to  collaborate  on  research  into  the  successful   application  of  peeqMe  in  Higher  Ed  environments  for  submission  to  peer-­‐reviewed  journals.     Happy  peeq’ing!     P.  Quake  Pletcher,  MBA   Founder,  PeeqMe   quake@peeqme.me   317-­‐376-­‐5834        
  • 3. 2   The  Campus  Experience  Implementation     PEEQME  SCREENSHOTS        
  • 4. The  Campus  Experience  Implementation     The  Campus  Experience  Implementation   3       IMPLEMENTATION  PLANNING  HIGHER  ED   LINKS  FROM  THE  HEADLINES   Google says GPA not Useful How   can   students   focus   on   building   their   performance   story   and   being   able   to   effectively  retell  it?     Social Media Part of Student Engagement What   solutions   involving   social   media   might   assist   in   improving   the   crisis   in   student  retention?     Unpaid Internships in Jeopardy What  help  do  universities  need  to  capture   their  student’s  internship  experience  value   compliantly?         The  interesting  thing  about  the  behavioral  interview  is   when  you  ask  somebody  to  speak  to  their  own   experience…  you  get  two  kinds  of  information.  One  is   you  get  to  see  how  they  actually  interacted  in  a  real-­‐ world  situation,  and  the  valuable  “meta”  information   you  get  about  the  candidate  is  a  sense  of  what  they   consider  to  be  difficult.  –     Laszlo  Bock,  Sr.  VP  –  People  Operations,  Google   Just  as  with  the  body  of  research  supporting  the   potential  of  social  involvement  to  limit  attrition,  there  is   a  body  of  research  making  it  quite  clear  the  today’s   students  and  faculty  are  using  social  media  tools.  –     Kelly  Walsh,  Founder  of  EmergingEdTech.com   Schools  want  their  students  to  have  a  leg  up  in  getting   jobs.  Students  are  also  demanding  more  from  schools  -­‐-­‐   they  want  more  than  just  a  diploma  for  their  return  on   investment,  they  want  networking  and  professional   experience.  –   Emily  Kissane,  Policy  Analyst,  Hobsons:  Education   Solutions  Company  
  • 5. 4   The  Campus  Experience  Implementation       WE  WANT:       DEFINE  NEEDS   HIGH-­‐LEVEL  NEED  CLASSIFICATIONS:   Discovery  –  Use  PeeqMe’s  performance  profile  for  reflection.  Who  is  that  person  in  the  screenshot?  Use  thumbnail   sketch  of  a  personal  performance  profile  to  stay  connected  and  oriented.   Development  –  Develop  your  natural  preferences  and  strengths  with  the  help  of  peers,  managers,  alumni   mentors/coaches,  faculty,  advisors,  counselors.  Develop  collaboration  skills  related  to  self-­‐mastery  in  how  you   relate  to  others,  how  do  you  leverage  others’  gifts,  and  how  do  you  extend  your  influence  through  delivery  of   feedback.   Students  to  discover  themselves  intenfonally.   Students  to  have  focused,  quality,  personally   applicable  discussions  with  guides,  mentors,   coaches  and  counselors.   Students  to  capture  their  experiences  in  a   construcfve  way  to  promote  posifve,   confnuous  personal  development.     Students  to  build  social  proof  of  performance   that  creates  a  personal  performance  archive   for  reference  and  reflecfon.     Students  to  graduate  on  fme,  with  a  job,  that   is  a  good  fit  for  them.    
  • 6. The  Campus  Experience  Implementation     The  Campus  Experience  Implementation   5     Performance  –  Create  social  proof  of  your  capabilities  and  ability  to  align  with  behaviors  and  values  that  matter  to   organizations.  Become  articulate  in  how  you  communicate  your  effectiveness  in  behavioral    interviews  to  reveal   your  best  self.     What  are  the  highest  priority  needs?  Distribute  a  survey  to  internal  stakeholders  in  faculty,  student  leadership,   student  affairs,  career  services,  etc  :     □ Self-­‐discovery/awareness.   □ Student  engagement  to  promote  retention.   □ Student  alignment  with  academic/career  path  for  right  time/right  place  diploma  to  career  transition.   □ Facilitation  of  alumni  engagement  with  students  to  support  alumni  development.       □ Career  services  preparation  for  successful  job  offer.   □ Capture  value  of  work  experiences  universally  (work-­‐study,  volunteer,  activity,  academic  project  work).   □ Create  a  mobile,  social  platform  that  aligns  with  student  behavior  patterns.   □ Explore  early  intervention  opportunities  for  at-­‐risk  students.   □ Complement  existing  knowledge  acquisition  and  critical  thinking  development  with  practical,  personalized   professional  growth.     □ Understand  macro  trends  to  support  program  decisions.   DEFINE  CHAMPIONS,  SPONSORS,  ADMIN  LEADERS   Improve  outcomes  my  understanding  who  the  key  players  are  in  delivering  a  successful  implementation.   Champions  –  Lead  communication  and  application  success.   Candidates:  ___________________________________________________________________________________   Sponsors  –  Provide  the  resources  and  align  within  organizational  priorities/strategy.   Candidates:  ___________________________________________________________________________________   Admin  Leaders  –  Manage  day  to  day  administration  of  the  program  for  user  community.  Set  up,  implementation,   reporting  and  analytics,  integration  (technical,  workflow,  etc).   Candidates:  ___________________________________________________________________________________     PEEQME  PROGRAM  ANCHOR  POINTS   PeeqMe  can  be  integrated  into  many  parts  of  the  campus  experience,  including  but  certainly  not  limited  to  the   following:   FRESHMAN  ORIENTATION  (SELF-­‐DISCOVERY  FROM  ASSESSMENT)  
  • 7. 6   The  Campus  Experience  Implementation     Students  often  participate  in  some  personality,  behavior,  or  talent  assessment  at  Freshman  Orientation.   For  many,  while  the  immediate  insights  are  illuminating,  their  lasting  effect  is  limited.  Recall  of  assessed   type  or  talent,  as  well  as  their  meaning,  diminish  considerably  as  time  passes.  Integration  into  the   peeqMe  performance  profile  means  their  profile  is  always  at  hand.     1. Send  email  link  with  app,  web  link.     2. Send  assessment  code  if  paid  for  or  direct  them  to  preferred  assessment  for  their  participation   and  result.   3. Invite  set  up  of  profile  prior  to  arrival  on  strengths  and  style.   Leader  Guide     FIRST  WEEK  PROGRAMMING   While  absorbing  all  the  newness  of  the  freshman  experience,  a   short  exercise  in  setting  up  and  using  the  peeqMe  account  is   critical  for  success.  PeeqMe  recommends  a  simple  exercise  for  those  who  understand  their  styles  and  strengths   and  have  set  up  their  profile.       a. Set-­‐up  Validation:  Ask  the  students  if  their  profiles  ‘ring  true’  to  them.  Show  of  hands  -­‐  is  it  spot  on,   mostly  right,  something  is  specifically  off?  “Mine  says  ‘Brings  system  thinking  to  problems  while   attending  to  the  concrete,  practical  elements.’  I  really  don’t  know  if  that  is  how  I  solve  problems.  I  like   to  talk  things  out.”  Or  “That  sounds  about  right.”  Objective:  Make  sure  that  there  is  consistent   understanding  of  the  profile  and  acceptance  of  the  results.  If  inconsistent  with  self-­‐perception,  the   good  thing  is  that  you  might  find  that  others  see  something  you  don’t.  If  not,  maybe  you  need  to   reassess.   b. FeedMe  First  –  The  leader  invites  each  person  to  give  three  pieces  of  feedback  to  themselves,  about   themselves  within  10  minutes.  Objective:  Create  a  training-­‐by-­‐doing  atmosphere.   c. Ask  the  students  to  describe  which  style  (profile,  team,  problem  solving)  or  strength  (as  they  listed)   that  they  gave  themselves  feedback  on.    “I  did  all  mine  on  my  Team  style,”  “I  did  Command,  Context,   and  Woo  in  my  strengths,”  “I  only  did  problem  solving  and  Ideation.”  Objective:  Get  some  practice  on   giving  feedback  and  begin  a  process  of  self-­‐reflection.     d. Ask  the  students  to  describe  what  was  hard  about  giving  feedback…  “I  really  couldn’t  think  of  any   examples  of  my  own  self,”  “I  wasn’t  sure  what  the  impact  of  what  I  did  was,”  “I  couldn’t  figure  out   how  to  type  it  all  in,”  “I  thought  after  I  did  it,  it  didn’t  really  fit  the  strength  I  thought  I  was   displaying.”  What  was  easy?  “I  could  check  the  definition  and  I  just  made  it  fit  that,”  “I  know  myself  so   it  was  easy  to  describe  what  I  did.”  Objective:  Shared  learning  about  the  experience  and  how  to   make  it  better.     e. Ask  the  students  how  big  their  feedback  scope  was.  “Did  you  describe  a  behavior  that  was  simple,  like   how  you  used  an  attention  getter  in  a  presentation?  Did  you  describe  a  long  process  that  occurred   over  days  or  weeks?”  Objective:  Learn  how  to  be  appropriately  specific  in  giving  feedback.     f. Ask  how  far  back  you  went  for  the  example:  “Show  of  hands:  How  many  did  an  example  from  the  last   week?  How  many  from  the  last  month?  How  many  did  an  example  from  the  last  6  months?  More    Factoid:  Many  people  have  subtle   changes  over  time  if  reassessed.  
  • 8. The  Campus  Experience  Implementation     The  Campus  Experience  Implementation   7     than  6  months?”  Objective:  Educate  that  people  tend  to  have  higher  engagement  when  they  work   with  their  natural  strength  daily  and  are  more  effective  when  aware  of  their  style.   g. Ask  three  people  to  share  examples  of  feedback  they  gave  themselves.  Objective:  Make  sure  folks   understand  how  different  feedback  can  be.   h. Ask  if  the  feedback  was  recognition,  developmental,  or  proof  of  performance?  Was  it  all  three?   Objective:  Expose  how  you  might  use  feedback  as  recognition,  to  help  improve,  or  to  provide   evidence  of  performance.  Factoid:     i. Create  Group  of  PeeqMe  Board  of  Advisors  of  3-­‐5  Personal  Advisors  (may  play  multiple  roles):       a. Mentor:    Focus  on  close,  individual  relationship  that  is  broad  in  guidance.  (Former  teacher,   former  boss)   b. Coach:  Focus  on  specific,  performance   improvement  in  narrow  scope.  (Family   friend  in  field  of  interest)   c. Cheerleader:  Encourages  with  faithful,   positive  energy.  (Friendly  supporter)   d. Booster:  A  formal  supporter  with  vested   interest  in  success.    (Counselor,   Academic  Advisor)   e. Peer  Buddy:  Peer  that  is  in  position  to   observe  a  great  deal.  (Classmate,   Roommate)   f. Season  Ticket  Holder:  One  who  frequently  and  consistently  watches  your  performance.   (Faculty,  Co-­‐worker,  Collaborator)   Ask  people  to  describe  one  who  they  wanted  to  invite  (not  naming).  “I  added  my  father’s  business   partner  who  is  in  sales.  My  dad  is  a  finance  guy,”  “My  older  brother’s  best  friend  is  in  the  business   school,”  “A  girl  from  my  hometown  is  in  the  same  scholarship  program.”  Objective:  Get  started   building  your  network.     j. Import  or  affiliate  with  a  group.  Behaviors  and  Values  are  things  you  intend  to  demonstrate.  PeeqMe   comes  with  standard  behaviors  and  values,  or  you  can  affiliate  with  groups.     a. Do  you  want  to  collect  behaviors  that  seem  appropriate  for  your  chosen  field  or  function?     b. Do  you  want  to  affiliate  with  an  association  such  as  a  fraternity  or  a  professional  association?   c. Do  you  want  to  select  personal  values  related  to  your  faith  or  deeply-­‐held  code?   d. Do  you  want  to  affiliate  with  your  university’s  behaviors  or  values?   Ask  people  to  think  about  what  they  want  to  show  –  this  is  the  walk  to  your  talk.  Objective:  Be   intentional  about  what  you  want  to  demonstrate,  whether  for  your  community,  your  career,  or   yourself.     Leader  Guide   RESIDENCE  HALL  INTEGRATION     Factoid:  Research  suggests  that   our  level  of  intimacy  hovers   around  60  people.  How  does  that   compare  to  other  social  networks   you  are  a  part  of?   Factoid:  One  of  the  most  popular   style  assessments  and  one  of  the   most  popular  strength   assessments  create  over  a  half-­‐ million  unique  combinations.   Which  one  are  you?  
  • 9. 8   The  Campus  Experience  Implementation     Residence  Life  can  integrate  PeeqMe  into  activities  and  experiences  in  many  ways.   Activities   Strength  Mix  and  Match   1. Have  team  identify  the  category  quadrant  that  most  of  their  strengths  fall  into.  If  a  tie,  choose  the   quadrant  they  most  strongly  identify  with.   2. Have  Extroverts  (Focus  is  external)  and/or  D’s  and  I’s  (those  that  identify  with  Assertion  rather  than   Reserved)  interview  Introverts  (Focus  is  internal)  and/or  S  and  C’s  (those  that  identify  with  Reserved   rather  than  Assertion):  Tell  me  a  story  about  your  dominant  strength?   3. Have  Introverts  and/or  S’s  &  C’s  interview  the  Extroverts  and/or  D’s  &  I’s  to  explain  what  it  felt  like   when  they  used  their  dominant  strength  to  accomplish  something  important.       Acting                                                                                                                                                                                            Thinking   Analytical   Arranger   Consistency   Deliberative   Futuristic   Ideation   Input   Intellection   Learner   Context   Strategic   Strategic  Vision   Innovation   Command   Competition   Developer   Positivity   Maximizer   Woo     Collaboration                               Interpersonal   Intuition   Connecting  with    People                                                                                                                                        Moving  People                                                                                                                                                                             Achiever   Activator   Belief   Significance   Discipline   Adaptability   Focus     Restorative   Self-­‐Assurance         Drive   Resilience   Strategic  Self-­‐ Awareness   Decision-­‐Making   Operational  Thinking   Communication   Harmony   Empathy   Includer   Individualization   Relator   Responsibility   Valuing  Others         Objective:  Begin  to  see  how  strengths  look  in  real-­‐life,  and  identify  people  who  might  be  generally  similar  to   yourself  while  observing  differences  in  how  style  works  even  with  strengths  in  common.     Roles  Awareness:  
  • 10. The  Campus  Experience  Implementation     The  Campus  Experience  Implementation   9     1. What  role  do  you  like  to  play  in  a  group  setting?  1pt  for  most  favorite  and  4pts  for  least  favorite.   □ Facilitator:  Manage  Discussion     □ Time  keeper:  Drive  Agenda   □ Minute  taker:  Document  relevant  details   □ Task  master:  Delegate,  Monitor  Task  Accountability   2. In  3  minutes  do  the  following:  Separate  into  favorite  groupings,  have  someone  list  their  style  on  the   board,  get  the  average  pts  for  each  role,  ask  them  to  share  with  each  other  why  they  like  that  favorite   role  and  have  someone  summarize  the  discussion  as  spokesperson  to  the  rest  of  the  group.     3. Are  their  Team  Profiles  more  or  less  consistent  with  their  favorite  roles?  Discuss.   4. Ask  about  the  process.  Did  anyone  not  want  to  be  the  spokesperson?  Was  it  difficult  to  delegate   roles/tasks?  Who  pushed  to  get  it  done  on  time,  or  did  it  feel  like  the  process  didn’t  get  it  done  in   time?   Objective:  Create  awareness  of  natural  style  preferences  and  how  it  works  in  groups,  but  also  how  important   diversity  of  style  in  a  group  matters.     Staff  Insights   Residence  Life  cannot  escape  the  challenges  of  life  that  students  go  through.  The  many  roles  from  authoritarian   enforcement  to  subtle  influence  require  a  sensitivity  to  how  to  best  communicate  with  the  diverse  students  they   are  responsible  for.     Training  on  how  to  message  effectively  using  PeeqMe  includes:   • Role-­‐play  how  to  tailor  messages  based  on  unique  styles.   • Think  about  which  words  appeal  to  the  student  and  how  do  you  integrate  that  into  the  conversation.   • Consider  Discussion  Prompts  to  draw  out  issues  or  concerns  or  to  keep  the  conversation  from  derailing  or   gently  exploring  blindspots.     Leader  Guide   ADVISORS,  COUNSELORS     Advisors  and  counselors  have  the  opportunity  to  communicate  targeted  messaging  on  their  respective  knowledge,   SME  domains  effectively,  while  exploring  the  candidates  needs  more  directly.   Training  on  how  to  advise  and  counsel  using  peeqMe  includes:     • Understanding  the  best  way  to  relate  and  educate  the  student  by  being  aware  of  their  style.     • Ability  to  review  feedback  and  help  interpret  it  with  the  student.   • Foundational  information  by  which  to  consider  application  of  students’  natural  preferences  and  talents   when  sorting  through  career,  academic,  relationship  and  retention  issues.   STUDENT  WORKFORCE     Help  build  social  proof  of  performance  and  develop  in  real  world  context.  
  • 11. 10   The  Campus  Experience  Implementation     Preparation   1. Identify  that  all  management  and  staff  have  taken  the  appropriate  assessments.     1. Send  email  link  with  app,  web  link.     2. Send  assessment  code  if  paid  for  or  direct  them  to  preferred  assessment  for  their  participation   and  result.   3. Invite  set  up  of  profile  prior  to  arrival  on  strengths   and  style.   2. All  management  should  invite  staff  to  join  their  network   via  PeeqMe  to  activate  reciprocal  feedback  and   individual  performance  profile  access.   3. Create  work  groups  in  PeeqMe  that  allow  for  coworkers   and  collaborators  to  have  group  insights.  Example:   Department,  Working  Group,  Project  Team.     Kick-­‐Off  Training   1. Communicate  why  PeeqMe  is  being  used  to  benefit  the  individuals  and  the  organization.       You   Us   Build  your  personal  story  using  behavioral  examples   Create  high-­‐performing  teams   Develop  your  natural  talents  and  preferences   Strengthen  culture  around  shared  behaviors  and  values   Support  job  satisfaction  and  engagement   Support  performance  management  process     Elevate  emotional  intelligence       2. Introduce  how  to  use  peeqMe  by  showing  peeqMe  Tutorial  video.   3. Hands-­‐on  exercise  to  explore  tool.   a. Ring  True:  Set-­‐up  Validation:  Ask  the  participants  if  their  profiles  ‘ring  true’  to  them.  Show  of   hands  -­‐  is  it  spot  on,  mostly  right,  something  is  specifically  off?  “Mine  says  ‘Brings  system   thinking  to  problems  while  attending  to  the  concrete,  practical  elements.’  I  really  don’t  know   if  that  is  how  I  solve  problems.  I  like  to  talk  things  out.”  Or  “That  sounds  about  right.”   Objective:  Make  sure  that  there  is  consistent  understanding  of  the  profile  and  acceptance   of  the  results.  If  inconsistent  with  self-­‐perception,  the  good  thing  is  that  you  might  find   that  others  see  something  you  don’t.  If  not,  maybe  you  need  to  reassess.     b. FeedMe  First:  The  leader  invites  each  person  to  give  three  pieces  of  feedback  to  themselves,   about  themselves  within  10  minutes.  Objective:  Create  a  training-­‐by-­‐doing  atmosphere.   c. Playback  Practice:  Ask  the  students  to  describe  which  style  (profile,  team,  problem  solving)   or  strength  (as  they  listed)  that  they  gave  themselves  feedback  on.    “I  did  all  mine  on  my   Team  style,”  “I  did  Command,  Context,  and  Woo  in  my  strengths,”  “I  only  did  problem   solving  and  Ideation.”  Objective:  Get  some  practice  on  giving  feedback  and  begin  a  process   of  self-­‐reflection.     d. Intentions:  Set-­‐up  profile  with  Behavior  and  Values   e. Feedback  Goals:  Frequency,  Quality,  Developmental/Recognition,  Breadth    Factoid:  High-­‐performing  teams   have  positive  to  negative   feedback  ratios  of  6:1.  Low   performing  teams  0.4:1(Losada,   1999)  
  • 12. The  Campus  Experience  Implementation     The  Campus  Experience  Implementation   11     f. Ethical  practice:    Feedback  Do’s   Feedback  Don’ts   Be  descriptive  and  direct   Give  feedback  that  is  a  week  or  more  old   Focus  on  the  action     Focus  on  the  actor  or  personalize   Only  offer  improvements  that  are  feasible,  specific   Use  generic  value  language.  “It  was  wonderful”   Be  available  to  discuss  in  a  safe,  private  environment   Go  into  issues  an  employee  can’t  control   4. Review  feedback  given  periodically  to  employees  and  invite  them  to  share  any  feedback  they  have   received  to  start  discussions  about  development  and/or  performance.       STUDENT  LEADERSHIP     Help  build  social  proof  of  performance  and  develop   feedback/collaboration  skills.   Training  on  how  student  leaders  can  leverage  peeqMe  includes:     • Setting  goals  for  how  to  regularly  give  quality  feedback.   • Creating  an  open,  safe  environment  to  receive  feedback  from   people  that  you  lead  and  individuals  you  serve  to  achieve  10  or   more  sources  over  a  6-­‐12  month  period.   • Thank  your  feeders  and  share  how  your  feedback  has  shaped   your  own  performance.   • Review  the  feedback  you  give  and  the  feedback  you  receive  with  mentors,  coaches,  counselors  and   advisors  to  improve  your  own  leadership.   CAREER  DEVELOPMENT     Career  development  is  critical  for  understanding  how  to  maximize  your  campus  experience.     Within  the  career  development  process  peeqMe  can  be  used  for  the  following:   • Help  find  good  fit  with  companies  and  jobs  based  on  their  culture  aligning  with  how  students  like  to  work   • Building  a  strong  performance  story  by  knowing  your  situational  performance  and  behavior  successes.     • Relating  your  personal  brand  effectively  in  a  way  that  is  fact-­‐based  not  wishful  thinking.     • Capturing  the  experience  of  internship’s  to  student’s  development  and  performance.   ALUMNI  ENGAGEMENT   One  of  the  best  ways  to  engage  alumni  is  to  involve  them  in  the  lives  of  students.  PeeqMe  is  happy  to  explore  the   following  to  help  support  the  kind  of  alumni  engagement  that  supports  robust  alumni  development  while   benefiting  students.    Factoid:  Personal  Development   when  using  360  Feedback   mechanisms  is  validated  with  10+   people  providing  feedback  input.   (Hensel,  2010)  
  • 13. 12   The  Campus  Experience  Implementation     □ Alumni  events  can  be  used  to  create  affiliations,  facilitate  alumni-­‐student  matching  based  on  shared   strengths  and/or  style.     □ Create  ice-­‐break  games  to  create  stronger  mentor  bonds  between  alumni  and  students.   □ Allow  for  feedback  sharing  and  coaching/mentoring  via  phone/email.   AFFINITY  GROUPS   Fraternities,  programs,  activities,  etc.  that  desire  to  capture  the  richness  of  the  affinity  group  experience  can  use   peeqMe  within  their  organizations.     Affinity  groups  often  lack  the  infrastructure  to  systematically  promote  the  behaviors  and  values  that  create  a   strong,  vibrant  organizational  culture.  PeeqMe  offers  that  in  a  very  cost-­‐effective  manner.   ACADEMIC  INTEGRATIONS   Many  academic  programs  either  teach  peeqMe  influenced  activities  such  as  virtual  work  teams,  communication   courses,  non-­‐traditional  student  engagement,  and  collaboration  projects  or  rely  on  them  to  accomplish  their  work.   PeeqMe  can  be  an  excellent  tool  for  Faculty-­‐supported  activities,  programming,  or  initiatives.     □ Business     □ Engineering   □ Social  Work   □ Information  Technology  and  Services   □ Liberal  Arts   □ Psychology   □ Others      
  • 14. The  Campus  Experience  Implementation     The  Campus  Experience  Implementation   13     POLICY  AND  PROCEDURE  CONSIDERATIONS   Every  institution  has  unique  considerations  relating  to  policies  and  procedures.  While  piloting,  it’s  important  to   think  through  these  and  evaluate  them  or  create  exceptions  during  the  pilot  to  help  understand  how  to  amend  or   add  to  existing  documentation  and  practice.     Discussion  starter:   □ Create  affiliate  mass  invitation  and  Move,  Add,  Change,  Delete  process.  How  does  that  work?  Who  owns?     □ Consider  if  data  is  identifiable  or  non-­‐identifiable.  When  accessing  reporting  information,  what  do  we   want  to  be  able  to  see  with  our  affiliate  members?   □ Can  data  be  used  for  coursework?  How  do  we  integrate  this  into  academic  programming?   □ How  could  data  be  used  for  early  intervention  programs?     □ Others?      
  • 15. 14   The  Campus  Experience  Implementation       PRIORITIZE  USER  (HAVE  A  LITTLE  FUN)    Student  Archetypes   Low                  Academic            High   Bookworm                                                                                                                    Hipster                                                                                                                                                  Athlete                                                                                                      Achiever                                  Activist                                      Slacker                                                                      Hustler     Low                                                                                                        Application                                                                                                          High   Engage  and  Retain  –  Discover  and  Develop    Create  awareness  that  mentors,  coaches  and  self  can  motivate  to   success  and  satisfaction.   Employability  and  On-­‐time  –  Develop  and  Direct  Don’t  let  drift  or  have  misalignment  with  a  career  that  doesn’t   fit.     Complement  and  Document  –  Engage  academically  while  capturing  social  proof  of  performance  in  activities.   Lead  and  Influence  –  Show  and  prove,  with  emphasis  on  Leadership  with  high  emotional  intelligence,  too.   Academic  Archetypes   The  idea  here  is  to  spark  discussion  about  how  students  needs  can  differ  and  help  prioritize  programs  that  might   pilot  to  build  out  a  broader  campus  solution.   MAP  USER  EXPERIENCE   It’s  important  to  think  through  the  digital  path  that  your  campus  members  follow.  Understanding  the  who,  what,   how,  when,  why  will  help  create  successful  pilots.   □ What  happens  at  orientation?   □ What  happens  at  first  week?   □ What  on-­‐going  freshman  activities  exist  (advisor  meetings,  cohort  groups,  peer  mentoring)?   □ What  happens  within  residence  hall  life?  
  • 16. The  Campus  Experience  Implementation     The  Campus  Experience  Implementation   15     □ What  organizations  have  significant  student  participation  in  work  (volunteer,  activity,  work,  affinity)?   □ What  classes/faculty  emphasize  professional  development,  teamwork,  project  work,  collaboration,   communication?   □ Explain  the  career  development  and  services  process  and  how  students  interact  with  it?       MAP  WORKFLOWS/TOUCHPOINTS   Consider  how  PeeqMe  might  intersect  with  existing  workflows.  What  would  PeeqMe  add  to?  What  would  PeeqMe   supplement?  Is  there  any  functionality  that  would  require  systems  integration?     IMPLEMENTATION  PLAN         Prepare   Assess  Priorifzed  Needs   Idenffy  Champions,  Sponsors,  Admin   Leaders   Call  to  Arms  invitafon  to  Pilot   Select  and  train  the  trainers/  super  users   Evaluate  policies  and  procedures  for   modificafons,  excepfons   Build  the  affiliate  values  and  behaviors   Pilot   Define  Success  Metrics   Offer  Assessments   Pre-­‐Pilot  Survey   Kick-­‐off  Acfvity   Monitor  Progress/  Lessons  Learned   Post-­‐Pilot  Survey   Expand   Aver  Acfon  Review   Idenffy  flagship  implementafons   Execute  Communicafon  Plan   Adjust  policies  and  procedures  as   appropriate   Support  organic  growth   Manage  access  and  analyfcs  
  • 17. 16   The  Campus  Experience  Implementation       PEEQME  ADVISORY  SERVICES   Peeqme  is  happy  to  facilitate  implementation  activities  that  are  custom  fit  to  your  needs.     □ Needs  Assessments   □ Kick-­‐Off  Meetings   □ Requirements  Building   □ Program  Monitoring   □ Webinars   □ Train-­‐the  Trainer   □ Reporting  and  Analytics  Customizations   Please  contact  P.  Quake  Pletcher  at  317-­‐376-­‐5834  to  schedule  a  demo  and  explore  campus  experience  solutions.          
  • 18. The  Campus  Experience  Implementation     The  Campus  Experience  Implementation   17