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Perficient is a leading information technology consulting firm serving clients
throughout North America.
We help clients implement business-driven technology solutions that integrate
business processes, improve worker productivity, increase customer loyalty and create
a more agile enterprise to better respond to new business opportunities.
About Perficient
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• Founded in 1997
• Public, NASDAQ: PRFT
• 2012 revenue of $327 million
• Major market locations throughout North America
• Atlanta, Austin, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus,
Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, New
Orleans, New York, Northern California, Philadelphia, Southern California, St.
Louis, Toronto, and Washington, D.C.
• Global delivery centers in China, Europe and India
• ~2,000 colleagues
• Dedicated solution practices
• ~85% repeat business rate
• Alliance partnerships with major technology vendors
• Multiple vendor/industry technology and growth awards
Perficient Profile
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Business Solutions
• Business Intelligence
• Business Process Management
• Customer Experience and CRM
• Enterprise Performance Management
• Enterprise Resource Planning
• Experience Design (XD)
• Management Consulting
Technology Solutions
• Business Integration/SOA
• Cloud Services
• Commerce
• Content Management
• Custom Application Development
• Education
• Information Management
• Mobile Platforms
• Platform Integration
• Portal & Social
Our Solutions Expertise
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• Two Lync Masters on staff (only 50 in the world)
• One of only three partners to be a Office 365 Fast Track
• Packaged service offerings focused on:
• Office 365
• Lync Voice
• Experience with on-premise, cloud, and blended deployments
• Over 500k cloud users deployed to date
• Published O365 book in FY13
• Strategic Partnerships with AudioCodes, Dell Software Group,
Clarity Connect, Proofpoint
Unified Communications Expertise
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Our Speaker
Matt McGillen, Director of Microsoft Infrastructure
• More than 15 years of IT consulting experience focused on Unified
Communications (UC)
• Responsible for selling and delivering UC solutions for complex business
environments – solutions include all components of the Microsoft UC stack, with a
particular focus on Microsoft Lync and the integration of Lync with existing voice
systems
• Prior to joining Perficient, managed the professional services division of a regional
Microsoft and Cisco consulting firm
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The 4th and best way…
Lync is the application, Cisco is the network!
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Deciding On How to Integrate
Use the Best Tool for the Job
Which users need which functions?
How do people actually work together?
Define Your Requirements
Segment User Populations
Sometimes IP phones on desks are good enough
Just because you’ve always used a technology doesn’t mean it’s
the best
Different sites have different needs
Mobile workers, sales force, knowledge workers are require
different functionality
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3 Ways to Integrate
Remote Call Control
CUCM 5.x and up supports “Direct” SIP
You may still want a gateway, depending on your situation
SIP: Trunk or Gateway
Client Side Plug-in
Using Lync client for IM, Presence
“Click-to-Call” takes your Cisco Phone off-hook
CUCiLync
It’s bad, what can I say?
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Lync With Client-Side Plug-in
Cons
Pros
What It Is
It’s a Cisco softphone bolted on to your Lync Client
It registers with Call Manager
It gives you softphone and Lync
It’s difficult to manage
It’s confusing for end-users
It’s expensive
You need a VPN
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Lync With Remote Call Control
Cons
Pros
What It Is
It’s a Cisco Presence Server integrated to both Lync and
Call Manager
Gives you “click to call”
Gives you “phone presence”
It’s difficult to manage
It’s confusing for end-users
It’s expensive
You need a VPN
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Lync With Direct SIP
Cons
Pros
What It Is
You can send calls back and forth
Allows users to use Lync as a softphone
Allows you to use Lync as a conference bridge
Is well supported by Cisco & Microsoft
Clean lines of delineation: Microsoft on the desktop / Cisco as
a handset
No “phone presence”
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Lync With Direct SIP
It uses G711
It uses TCP
It uses the SIP standard, but…
It has to be certified by MS
You can register generic SIP phones, but…
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Lync With Direct SIP – Why to Do it
Let remote users use Lync for softphone
Ditto for traveling users
Ditto for hoteling users
Ditto for people who don’t like expensive, clunky handsets
Convert a Single Branch office
Keep PBX handsets, use Lync for everything else, especially
conferencing
Replace handsets over time
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Lync With Direct SIP – How to Wreck it
We don’t need a plan, we’ll figure it out”
“I want my PBX phone to ring AND Lync to ring!”
It can be done.
That doesn’t mean it should be done.
Not fun setup in the PBX to fork calls.
Voicemail, etc. – it can be a problem.
Just use a Lync phone if you want this scenario (easy for me to say).
But, yes, it can be done.
Golden Rule: Do Not Deploy the Same Service (Voice) to
the Same User on Two Different Systems
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Lync With Direct SIP – How to Wreck it
“I have 50 branch locations, can I tie
into just 1 Lync server back in HQ?”
It can be done.
That doesn’t mean it should be done.
This causes WAN hilarity.
You really need to decide how you want
Lync to work for you.
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Lync With Direct SIP – Easy Dial Plan
One Main Step in Lync: *.
Create the Trunks
Create the Route Groups
Create the Route List
Create the Route Patterns (88.XXXX)
Forward the DNs
Route the Calls
Serves 1-1000 users. Enjoy!
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Lync With Direct SIP – Easy Dial Plan
To Be Considered:
QoS
CAC
MTPs
Bandwidth Usage
Codecs / Transcoding
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SharePoint 2013
Search & Social
http://bit.ly/10uTQsF
What You Need to
Know Before Upgrading
to SharePoint 2013
bit.ly/12EYuF4
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