The 2009 Summit on Lean Six Sigma for Service and Transactional Environments

1. The 2009 Summit on
March 12-13, 2009
Optional Pre-Conference
Workshop: March 11, 2009
Earn up to 18
CPE Credits
Improving Business Process
Management to Drive Efficiency,
Growth and Innovation
You Will Learn to:
Implement Proven Strategies to Ensure a Successful Lean
Six Sigma Deployment
Incorporate Lean Six Sigma into Organizational
Business Strategy
Understand and Utilize Innovation Techniques to Grow
Your Business
Measure Customer Satisfaction with Voice of the
Customer Techniques
In Association with:
Deploy Lean Six Sigma to Operate Better, Faster and Cheaper for Maximum Results
www.ASMIweb.com/L6S

2. Pre-Conference Workshop
March 11, 2009
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
Pre-conference workshops 8:30
Workshop Registration
are hands-on, interactive
sessions with specially 9:00
Lean Six Sigma White Belt Certification
designed exercises
Our one day intensive White Belt Certification program is a basic course allowing corporate
and projects that have executives to understand the underlying concepts, methods and tools needed for Lean Six
Sigma deployment. These individuals will gain a solid understanding of the Lean Six Sigma
immediate application.
methodology and how it can be applied to various projects. Attendees will learn how to utilize
With this full day the key tools and techniques needed for a Lean Six Sigma deployment. Each attendee will be
required to take a 30 minute examination at the conclusion of the course to make sure they
application session, you
have a working knowledge of the information provided. After completion of the course, they
will enhance your training will receive their Lean Six Sigma White Belt Certification.
experience by establishing Key Learning Objectives:
a reference point of Understand the history and background of Lean Six Sigma
knowledge, language Evaluate the core concepts of Lean and Six Sigma
Maximize your understanding of the Lean Six Sigma methodology (focus on DMAIC
and methodologies for
– Define, Measure, Analyze, Improve, Control)
the rest of the event.
Hear how to develop a project charter
This workshop will dive Learn how to identify non-value added steps in your processes
deep into strategic Develop the skills needed to manage the culture change
Understand how to use data property to effectively measures, analyze, improve and
planning to help improve
xcontrol performance
your expertise and gain
Evaluate Voice of the Customer (VOC) techniques
knowledge of practical Examine the Cost of Poor Quality (CPQ)
tools to implement from Learn key data collection strategies
Receive basic statistics, graphical analysis and Statistical Process Control (SPC) training
field experts. Enrollment
Charis Grossman
space is limited, so
Six Sigma Black Belt
register today to reserve Process Improvement, LLC
your place.
12:00
Lunch Break
1:00
Lean Six Sigma White Belt Certification Continued
4:00
Workshop Adjourns
ASMIweb.com/L6S
Page 2

3. Day One
March 12, 2009
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
“Very timely for
8:30
Conference Registration and Continental Breakfast
our company’s
9:00
Keynote Address
process
Create a Continuous Process Improvement Culture in a
development.”
Resistant Environment
This inspirational keynote address will discuss proven best practice for deploying Lean Six
Randi Smith, Manager, Financial
Sigma against all odds. The presentation will cover proven implementation strategies that
Planning and Analysis, Nordstrom
actually work to generate a reduction in cycle time, while increasing quality and dramatically
improving cost savings. You will emerge from this session with proven strategies for manag-
ing the culture change, overcoming resistance and creating stakeholder buy-in.
Establish Lean/Six Sigma against hesitation and resistance
Assess business problems and strategic initiatives to gain momentum
Align your processes to measure productivity and sustain your deployments
Rob Bryant
VP of Quality
Lean/Six Sigma Program Lead, CSC
10:00
Break & Refreshments
10:15
Incorporate Lean Six Sigma into Your Overall Organizational
Business Strategy
Integrate Lean Six Sigma initiatives into your overarching strategic plan
Develop strategies and objectives for deployment
Make your process improvement initiative a critical part of your long-term strategic plan
Jody Thompson
RN, BSN, MBA
Director 6 Sigma, OSF Saint Francis Healthcare
Who Should Attend:
CEOs Head of Operations
CIOs Lean Six Sigma Deployment Leaders
COOs Lean Six Sigma Champions
VP/Director of Process Improvement White and Yellow Belts
VP of Operational Excellence
ASMIweb.com/L6S
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4. Day One, Continued
March 12, 2009
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
“This gives you 11:15
Integrate Six Sigma, the Balanced Scorecard and Process Mapping to
a great look Optimize Performance
Learn how to prioritize six sigma charters to create a portfolio of value
at a successful
Understand the key components of a six sigma project charter
methodology and Link the BSC, Six Sigma and process mapping to create value.
how to improve Bob Paladino
Founder, Bob Paladino & Associates
your company.” Former SVP, Crown Castle International
Matt Bianchi 12:15
Quality Manager, SK Foods
Lunch Break
1:15
Enhance Lean Deployment: Leverage the Power of Lean to Inspire Talent
throughout Your Company
Improve employee satisfaction and group success through team building
Utilize frontline involvement to improve and maintain the processes
Promote a common purpose and focus on Lean implementation and accomplishments
Moshe Schechter
Managing Director, Continuous Improvement
United Airlines
Wenyuan Zhou
Lean Six Sigma Black Belt
United Airlines
Top 5 Reasons to Attend:
1. Streamline your services for maximum customer satisfaction
2. Use cutting edge process improvement tools through multiple
interactive sessions
3. Eliminate waste and process variance to achieve bottom-line results
4. Utilize your company’s resources to achieve effective organizational results
5. Adopt effective, best-in-class Lean Six Sigma practices for your organization
ASMIweb.com/L6S
Page 4

5. Day One, Continued
March 2, 2009
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
“Will use the
2:15
Break & Refreshments
tools presented
2:30
Implement Six Sigma Tools into Your Strategic Plan to align our
Understand traditional strategic planning and its limitations
approach
Examine emerging elements of assessment for more effective strategic planning
Learn how to use Six Sigma Management System tools and processes to create an
with strategic
adaptive strategic planning process
objectives.”
Jody Thompson
RN, BSN, MBA
Director 6 Sigma, OSF Saint Francis Healthcare Toni T. Handzel,
Dir. Quality Assurance and
Regulatory Affairs, VirtualScopics
3:30
Implement Effective Project Selection Strategies for Lean Six Sigma Belts
Combine Lean Six Sigma project selection strategies properly to achieve the best results
Recognize the “right” projects to maximize the effectiveness of Lean Six Sigma
Incorporate key areas of improvement and target the low hanging fruit
Bob Paladino
Founder, Bob Paladino & Associates
Former SVP, Crown Castle International
4:15
Day One Adjourns
ASMIweb.com/L6S
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6. Day Two
March 13, 2009
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
Integrate Lean Six 8:30
Continental Breakfast
Sigma Strategies 9:00
Keynote Address
to Selecting Best Practices for Designing and Sustaining a Lean Six Sigma Deployment
the Right Projects The proven model for deploying a successful process improvement initiative is to build an
effective infrastructure, obtain executive commitment and involvement, and have your best
leaders working on projects full-time. This keynote address will discuss the best practices for
managing and driving a Lean Six Sigma deployment, the pitfalls to avoid and how to achieve
organizational excellence through Lean Six Sigma.
Maximize Lean Six Sigma Business Strategy and Leaders to Enable a Successful
Deployment Plan
Gain proficiency with process improvement tools through access to knowledge
and resources
Build collaboration among those delivering the information and those receiving
the mentoring
Jeff Slater
Productivity Leader, Operation Excellence
Sonoco Products
10:00
Break & Refreshments
10:15
Integrate Six Sigma Methodology into Project Management to Identify Obstacles
and Opportunities
Combine project management with six sigma practices to enhance results and streamline
business processes
Integrate Lean Six Sigma and project management to strengthen your organizational strategy
Apply measurement tools to evaluate how the project met or missed the service objectives
Dr. Frank Anbari
Project Management Professor/PMP
George Washington University
11:15
Systematic Innovation Methodology: Understand Tools and Power of TRIZ
Use TRIZ to find creative solutions to all kinds of business and technical problems
Accelerate your team’s project capability to solve problems creatively
Learn 3 tools that you can apply immediately in YOUR organization
Ellen Domb
Ph.D
TRIZ PQR Group
ASMIweb.com/L6S
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7. Day Two, Continued
March 13, 2009
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
12:15
Learn Lean Six
Lunch Break
Sigma Top Line
1:15
Integrate Design for Lean Six Sigma (DFLSS) for Operational Excellence Strategies from
Move effectively from a DMAIC system to DFLSS to design process for Lean Six
Leaders in the
Sigma quality
Implement a DFLSS framework and the tools and techniques required to increase value to
Industry
your business and customers
Overcome barriers to implementation and engage project leaders for ensuring enhanced
results
Don Owen
VP Operational Excellence and Product Development
Mannington Mills
2:45
Break & Refreshments
3:00
Utilize Voice of the Customer (VOC) Techniques to Gain a
Competitive Advantage
Uncover methods to define and understand customers priorities and focus
improvement efforts
Create higher levels of customer satisfaction by educating your business on Lean Six Sigma
VOC principles and tools
Capture customer feedback to effectively provide the best-in-class quality product
or service
Jeff Slater
Productivity Leader, Operation Excellence
Sonoco Products
4:15
Conference Adjourns
ASMIweb.com/L6S
Page 7

8. In-House Training
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
One of the more popular vehicles for accessing the ASMI’s process improvement educa-
tion curriculum has been on-site delivery of training. On-site training allows you to tailor the
course content to directly relate to your team’s needs. More importantly, the Institute’s on-site
training and certification courses draw examples from your organization and typically use a
“case study” project that can be used as an actual work product for your team in the future.
Institute training managers stand ready to help define your needs and craft a customized in-
house training program for you and your team. The following is a list of some of the areas the
Council specializes in delivering on-site:
Organizational Needs Assessments
Lean Tool Training
Lean Six Sigma Executive Overview
Lean Six Sigma Champions Certification
Lean Six Sigma Yellow Belt Certification
Lean Six Sigma White Belt Certification
Lean Six Sigma Green Belt Certification
Lean Six Sigma Black Belt Certification
Lean Six Sigma Master Black Belt Certification
Rapid Improvement Event, Facilitation and Execution (Kaizen Events)
Executive Level Trainings and Certification
For more information about in-house training and certification options, please contact
Mark Bryan at 703-894-0920 or e-mail him at Byran@performanceweb.org.
Take Away Cutting Edge Process Improvement
Methodologies for Successful Lean Six
Sigma Deployment
ASMIweb.com/L6S
Page 8

9. Upcoming Events
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
Corporate Sustainability Summit
Improve Your Brand, Discover New Markets and Innovate a Business Strategy
by Addressing Social Responsibilities with Key Performance Indicators
March 31 – April 1, 2009 | Washington, DC
Optional Pre-Conference Seminar, March 30, 2009
Optional Post-Conference Workshop, April 1, 2009
Implement Sustainability at the Heart of Your Business Strategy
Become More Socially Responsible and Trigger Innovation
Harness Leadership Skills to Outperform the Market with Sustainable Initiatives
Reinvigorate Workforce and Customer Base to Think Environmentally Responsible
The Performance Conference 2009
Measures, Metrics and Management Systems to Improve Organizational
Performance and Profi tability
May 4 – 7, 2009 | Orlando, FL
Top 10 Reasons to Attend:
1. Enhance Your Performance Management System
2. Devise Measures for Your Organizational Goals
3. Perfect Your Performance Reporting
4. Drive a Customer-Centric Culture in Your Organization
5. Amplify the Performance of Your Employees
6. Plan and Implement the Value of Lean Six Sigma
7. Understand Predictive Analytics to Drive Strategy
8. Utilize Customer Insight to Drive Innovation
9. Measure and Improve Employee Engagement
10. Design Integrated Business Metrics to Maximize Performance
ASMIweb.com/L6S
Page 9

10. Special Offerings
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
Sponsorship Opportunities
As a conference and training provider, The American Strategic Management Institute is an
expert in bringing together leaders to share and discuss best practices and innovations. We
connect decision-makers with respected solution providers.
The Institute offers five different pre-designed sponsorship packages:
Event Co-Sponsor
Session Sponsor
Luncheon Sponsor
Cocktail Hour Sponsor
Exhibit Booth Sponsor
For more information on sponsorships or to get started, contact Jessica Ward at
703-894-0920 or Ward@PerformanceWeb.org
ASMIweb.com/L6S
Page 10

11. Logistics & Registration
The 2009 Summit on Lean Six Sigma for Service and Transactional Environments
Venue and Hotel
Registration Form
The 2009 Succession Planning Summit will be held at The Performance
Institute Training Center in Arlington, VA, just one block east of the
Courthouse Metro stop on the Orange Line. A public parking garage
is located just inside of the building. A public parking garage is located To Register, call 703-894-0920, Fax this Form to: 703-894-0482 or
just inside of the building for $10/day. Continental breakfast, lunch and Visit www.ASMIweb.com/L6S
refreshments will be provided for delegates on each day.
Yes! Register me for the 2009 Summmit on Lean Six Sigma for Service and
The Performance Institute Conference Center
Transactional Environments
1515 N. Courthouse Rd., Suite 600
Add the Pre-Conference Workshop
Arlington, VA 22201
Please call me. I am interested in a special Group Discount for my team
703-894-0920
A limited number of rooms have been reserved at the Arlington
Delegate Information
Rosslyn Courtyard by Marriott at the prevailing rate of $209.00 until
March 1, 2009. This rate is based on the Government Per Diem and
is subject to change. Please call the hotel directly and reference Name Title
code “Succession Planning” when making reservations to get the
discounted rate. The hotel is conveniently located three blocks from
the Rosslyn Metro station. Please ask the hotel about a complimentary Organization Dept.
shuttle that is also available for your convenience.
Arlington Rosslyn Courtyard by Marriott
Address
1533 Clarendon Blvd.
Arlington, VA 22209
Phone: 703-528-2222 / 1-800-321-2211
City
www.courtyardarlingtonrosslyn.com
Tuition & Group Discounts State Zip
The tuition rates for attending the 2009 Succession Planning
Summit are:
Telephone Fax
Conference Only $1899
White Belt Certification $699
Email
To learn more about group discounts at the 2009 Summit on Lean
Payment Information
Six Sigma for Service and Transactional Environments, please
contact David Yerks at 858-866-9381 or email him at Check Purchase Order / Training Form Credit Card
Yerks@ManagementWeb.org.
CPE Credits Credit Card Number
Delivery Method: Group-live
Program Level: Beginner
Expiration Date Verification no.
Prerequisites: None
Advanced Preparation: None
CPE Credits: Up to 18, 6 per day
Name on Card Billing Zip
The American Strategic Management Institute (ASMI) is registered with the National
Association of State Boards of Accountancy (NASBA) as a sponsor of continuing
professional education on the National Registry of CPE Sponsors. State boards of
Please make checks payable to: The Performance Institute
accountancy have final authority on the acceptance of individual courses for CPE credit.
Priority Code: B285-WEB
Complaints regarding sponsors may be addressed to the National Registry of CPE
Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org.
is not responsible for speaker changes, but will work to ensure a
Quality Assurance
Cancellation Policy
comparable speaker is located to participate in the program.
ASMI strives to provide you with the most productive and effective
For live events: ASMI will provide a full refund less $399 administration
educational experience possible. If after completing the course you
fee for cancellations four weeks before the event. If cancellation occurs If for any reason ASMI decides to cancel this conference, ASMI
feel there is some way we can improve, please write your comments
within two weeks prior to conference start date, no refund will be issued. accepts no responsibility for covering airfare, hotel or other costs
on the evaluation form provided upon your arrival. Should you feel
Registrants who fail to attend and do not cancel prior to the event will be incurred by registrants, including delegates, sponsors and guests.
dissatisfied with your learning experience and wish to request a credit
charged the entire registration fee.
Discounts
or refund, please submit it in writing no later than 10 business days
All the cancellation requests need to be made online. Your confirmation
• All ‘Early Bird’ Discounts must require payment at time of registration
after the end of the training to:
email contains links to modify or cancel registrations. Please note that
and before the cut-off date in order to receive any discount.
ASMI: Quality Assurance
the cancellation is not final until you receive a written confirmation.
• Any discounts offered whether by ASMI (including team discounts)
1515 N. Courthouse Road, Suite 600
must also require payment at the time of registration.
Payment must be secured prior to the conference. If payment is not
Arlington, VA 22201
• All discount offers cannot be combined with any other offer.
received by the conference start date, a method of payment must
• Discounts cannot be applied retroactively
Note: As speakers are confirmed six months before the event, some
be presented at the time of registration in order to guarantee your
speaker changes or topic changes may occur in the program. ASMI
participation at the event.

12. About ASMI
The American Strategic Management Institute (ASMI) is the nation’s leading authority on
measurement and management methodologies for improving individual and organizational
performance. ASMI’s mission is to identify, study and disseminate the leading strategic
management and performance measurement practices pioneered by best-in-class
organizations. Through national conferences, in-house training programs, consulting services
and on-going research, ASMI helps organizations access cutting-edge expertise in planning,
implementing and evaluating business strategies to address their management challenges
and improve organizational results.
Methodology ASMI gathers and disseminates comprehensive methodologies
specifi cally constructed to address today’s complex managerial realities. Through a
collection of industry best practices, input from experts in the fi eld and applicable case
studies, ASMI has the knowledge and specialized methodologies to help both you and your
organization achieve results.
Conferences ASMI’s national conferences provide forums for networking and information
exchange among experts in their fi elds. Choose from a variety of national events addressing
the current and pressing challenges in performance management, human capital management,
financial management, project management, process improvement and marketing. Each event
brings together experts to share best practices, topical scenarios and personal experiences.
Training All of ASMI’s publicly offered courses can be adapted for your offi ce,
department or company. In-house training provides a customized, cost-effective vehicle
for educating your staff with a hands-on forum facilitating both team building and project
planning. Our in-house training programs are focused on performance measurement,
strategic communications, process improvement, strategic planning and change management.
Consulting In some cases, personal consultation is more useful and cost-effective than
an in-house training session. These consultation projects are designed to maximize the
efficiency and profi tability of a company or department by training a few key executives
or directors.
1515 N. Courthouse Rd., Suite 600
Arlington, VA 22201
Ph: 703-894-0920 Fax: 703-894-0482
www.ASMIweb.com