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February 18 – 19, 2010
                                                                                    Arlington, VA

                                              Recruit and Retain Returning Veterans to
                                                                 Your Vacant Positions




   Veteran Reintegration
   into the Workforce
   Identify Best Practices in Assisting Veterans
   with a Successful Transition from Military to Civilian Life

   You Will Learn to:
   Develop an Effective Job Training Program for Returning Veterans
   Equip your office with the tools necessary to train veterans returning to the civilian workforce

   Create a Strategic Plan for Your Veteran Reintegration Strategy
   Align your veteran reintegration workforce strategy with long term reachable goals

   Assist Disabled Veterans with Employment
   Learn how to work with veterans and employers to provide equal job placement opportunities
   for those with service-connected disabilities

   Utilize One-Stop Career Center Approaches to Reintegration
   Properly screen veterans to ensure the right candidates are selected for interviews




In Association with:                                Make the Most of One-Stop Career
                                                              Center Veteran Services
                                                              www.PerformanceInstitute.org/Veterans
Veteran Reintegration into the Workforce

Day One
February 18, 2010

     8:30
     Conference Registration and Continental Breakfast


     9:00
     Keynote Address: Transition Assistance into Civilian Life
     For any soldier returning from duty, the transition from military to civilian life can be challenging. By providing
     veterans the opportunity to develop skills that will enhance their academic, social and professional success, you
     can ensure a smooth and successful transition into the civilian workforce. During this Keynote Address, you will
     learn to:
       • Recognize the fundamentals of transitioning from a military job to a civilian job
        • Identify the possible challenges for soldiers entering into the workforce
        • Understand how the current economic situation affects veterans




     10:00                                                             11:15
     Break and Refreshments                                            Utilize Employment Resources to Actively Seek
                                                                       Returning Veterans
     10:15                                                               • Discuss the resources that are available for
                                                                           organizations to assist in the hiring of returning veterans
     Create and Execute a Strategic Plan for
     Your Short-Term and Long-Term Veteran                               • Use current best practices and disability management
     Reintegration Strategy                                                to help address the needs of veterans during their
                                                                           reintegration back into civilian positions
        • Create a strategic plan for the organization, dividing
                                                                         • Discuss a lost of potential red flags that may indicate an
          workforce goals into short-term and long-term initiatives
                                                                           individual is struggling with reintegration
        • Identify the strategies, goals and demonstrated results
          that you want to outline                                     Tony Cropper
        • Develop unique ways to align your veteran reintegration      State Veteran Representative, Virginia Department of
                                                                       Veteran Services
          workforce strategy with long term reachable goals

     Angela Guidroz                                                    12:15
     National Recruitment Manager, Sodexo
                                                                       Lunch Break




      “Great energy, appropriate examples that
       were transferable.”
      BRIAN HOUGHTON, TALENT MANAGEMENT ANALYST, 3M


www.PerformanceInstitute.org/Veterans
Veteran Reintegration into the Workforce
                                                                                             Who
Day One                           (continued)                                                Should
February 18, 2010
                                                                                             Attend:
   1:15                                                                                      •   State and Local Workforce
   Develop Skill Training Programs to Manage the Veteran Workforce                               Agencies

     • Use continued education programs and mentoring to find workers interested and          •   Human Resource Directors
       develop their skill sets
                                                                                             •   Directors of Workforce
     • Identify and provide valuable incentives to keep talented veterans at your
                                                                                                 Planning
       organization
     • Implement career ladders to promote qualified employees and fill critical positions     •   One-Stop Administrators
       in your organization                                                                      and Operational Staff

   Allen Bergeron                                                                            •   Job Corps Center Directors
   Veterans Consultant, City of Austin Human Resources Department
                                                                                             •   Directors of Organizational
                                                                                                 Development and Career
   2:15
                                                                                                 Administration
   Break and Refreshments
                                                                                             •   Workforce Investment Program
                                                                                                 Managers and Coordinators
   2:30
   Properly Translate Military Talent into Civilian Skills
     • Clearly identify the person’s talents, skills and what motivates them
                                                                                             Top Five
     • Encourage development of skills regarding information gathering and problem-solving   Reasons to
       through employment training
     • Create an environment in which veterans can feel comfortable enough to seek           Attend:
       support due to transitional troubles or issues associated with military duty
                                                                                             1. Learn how to better
   Matthew J. Cary                                                                              serve veterans in the
   National President, Veterans and Military Families for Progress                              reintegration process

                                                                                             2. Assist veterans in
   3:30                                                                                         overcoming the mental
   Enable Veterans with Disabilities                                                            and physical challenges of
                                                                                                active duty
     • Enable veterans with service-connected disabilities to become employable, and
       obtain and maintain suitable employment                                               3. Prepare veterans to find
     • Address the unique and specific needs of veterans with service-connected                  job success and stability
       disabilities in order to help them transition to civilian life                           through vocational
     • Identify benefit packages that rehabilitate veterans by focusing on their strengths       rehabilitation
       while remaining mindful of their wounds
                                                                                             4. Educate employers on the
   Angela Guidroz                                                                               value of hiring veterans
   National Recruitment Manager, Sodexo
                                                                                             5. Enable veterans to
                                                                                                confidently integrate into
   4:30
                                                                                                the civilian workforce
   Day One Adjourns


                                                                                             www.PerformanceInstitute.org/Veterans
Veteran Reintegration into the Workforce


Day Two
February 19, 2010

     8:30                                                              11:15
     Conference Registration and Continental Breakfast                 Understand the Veterans’ Workforce Investment
                                                                       Program (VWIP)
     9:00                                                                • Identify how VWIP funding aids veterans
     Reintegrate Veterans into the Workforce                             • Learn which organizations are eligible for VWIP funding
     through Vocational Rehabilitation                                     and how to obtain funding if currently ineligible
                                                                         • Recognize the program features and activities required
     The training and skills a soldier learns while in the military
                                                                           for a competitively funded VWIP program
     can prove to be valuable and effective in many civilian
     vocations. When those skills are harnessed and developed,         Bob Simpson
     a veteran can successful find placement in a stable job            Maryland Workforce Promise, Way Station Inc.
     situation. During this Keynote Address, you will learn to:
        • Access employment and training services veterans need        12:15
          to re-enter the labor force                                  Lunch Break
        • Institute vocational assessments to assist in vocational
          job placement decisions                                      1:15
        • Make connections between military skills and                 Retain Veterans Integrated Into the Workforce
          appropriate civilian jobs
                                                                         • Create follow-up programs to keep track of veterans
                                                                           currently in the workplace
     10:00
                                                                         • Identify opportunities for veterans to improve skills and
     Break and Refreshments                                                advance in the civilian workforce
                                                                         • Remain up-to-date with the VA’s retention programs to
     10:15                                                                 keep veterans informed
     Reintegration Assistance for Homeless Veterans
                                                                       2:15
        • Harness productive life skills to aid homeless veterans in
          work readiness                                               Break and Refreshments
        • Recognize resources and requirements determined by the
          HVRP (homeless veterans reintegration program)
        • Identify funding opportunities for your organization and
          ways to obtain funding specifically for homeless veterans

     Bob Simpson
     Maryland Workforce Promise, Way Station Inc.




www.PerformanceInstitute.org/Veterans
Veteran Reintegration into the Workforce

Day Two                         (continued)
                                                                                                Sponsorship
February 19, 2010                                                                               Opportunities
   2:30                                                                                         As a conference and training
   Engage Veterans in the Reintegration Process                                                 provider, The Performance
                                                                                                Institute is an expert in
     • Create a sense empowerment in veterans to want to return to the civil workforce
                                                                                                bringing together leaders
     • Develop ways to encourage veterans to actively participate in the reintegration
                                                                                                to share and discuss best
       process
                                                                                                practices and innovations. We
     • Maintain a positive outlook on reintegration despite a down economy
                                                                                                connect decision-makers with
   Richie Whiteside                                                                             respected solution providers.
   Founder, Veteran Reintegration Center of Jacksonville
                                                                                                The Institute offers four different
   3:30                                                                                         pre-designed sponsorship
   The One-Stop Career Center Approach                                                          packages:
   to Reintegration
                                                                                                • Event Co-Sponsor
     • Align your one-stop to provide employers with access to the veteran labor pool
                                                                                                • Session Sponsor
     • Recruit, screen, and refer veterans ranging from entry-level workers to highly skilled
       professionals                                                                            • Luncheon Sponsor
     • Screen veterans to ensure the right workers with the right skills are selected for       • Exhibit Booth Sponsor
       interviews


   4:30                                                                                         For more information on
   Day Two Adjourns                                                                             sponsorships or to get
                                                                                                started, contact Meredith
                                                                                                Mason at 202-739-9707
                                                                                                or Meredith.Mason@
                                                                                                PerformanceInstitute.org




   “ I loved hearing what other
     organizations are doing to
     attract talent- great conference!”
     KIM KOSTEK, U.S. ARMY




                                                                                                www.PerformanceInstitute.org/Veterans
Veteran Reintegration into the Workforce

Logistics & Registration
     Venue & Hotel                                                                   QUALITY ASSURANCE

                                                                                     The Performance Institute strives to provide you with the most productive and effective
     Veteran Reintegration into the Workforce will be held at The Performance        educational experience possible. If after completing the course you feel there is some way
     Institute Conference Center in Arlington, VA, just one block east of the        we can improve, please write your comments on the evaluation form provided upon your
     Courthouse Metro stop on the Orange Line. A public parking garage is            arrival. Should you feel dissatisfied with your learning experience and wish to request a
     located just inside of the building for $10/day.                                credit or refund, please submit it in writing no later than 10 business days after the end of
                                                                                     the training to:
             The Performance Institute Conference Center
                                                                                     Corporate Headquarters:
             1515 N. Courthouse Road, Sixth Floor
                                                                                     The Performance Institute
             Arlington, VA 22201                                                     805 15th Street, NW – 3rd Floor
             877-992-9521 | www.PerformanceInstitute.org                             Washington, DC 20005

     A limited number of rooms have been reserved at the Arlington Rosslyn           Note: As speakers are confirmed six months before the event, some speaker changes or
     Courtyard by Marriott at the prevailing rate of $209 until January              topic changes may occur in the program. The Performance Institute is not responsible for
                                                                                     speaker changes, but will work to ensure a comparable speaker is located to participate
     17, 2010. Please call the hotel directly and reference code “Veteran
                                                                                     in the program.
     Reintegration” when making reservations to get the discounted rate. The
     hotel is conveniently located three blocks from the Rosslyn Metro station.      If for any reason The Performance Institute decides to cancel this conference, The
     Please ask the hotel about a complimentary shuttle that is also available for   Performance Institute accepts no responsibility for covering airfare, hotel or other costs
                                                                                     incurred by registrants, including delegates, sponsors
     your convenience.
                                                                                     and guests.
             Arlington Rosslyn Courtyard by Marriott                                 DISCOUNTS
             1533 Clarendon Blvd.
             Arlington, VA 22209                                                     •All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-
                                                                                     off date in order to receive any discount.
             703-528-2222                                                            •Any discounts offered whether by The Performance Institute (including team discounts)
             www.CourtyardArlingtonRosslyn.com                                       must also require payment at the time of registration.
                                                                                     •All discount offers cannot be combined with any other offer.
                                                                                     •Discounts cannot be applied retroactively
     Tuition & Group Discounts:
     The tuition rate for attending the Veteran Reintegration into the Workforce
     is as follows:

      Offerings               Early Bird Rate*              Regular Rate
      Conference              $699                          $799


     *For the early bird rate, register by November 25, 2009.
     For information about group discounts, please contact Melvin Hall at
     202-739-9630 or Melvin.Hall@PerformanceInstitute.org




     “ Very useful information from knowledgeable
       and experienced speakers.”
         CARMEN ORTIZ, HUMAN RESOURCES SPECIALIST, DEPARTMENT OF TREASURY




www.PerformanceInstitute.org/Veterans
Veteran Reintegration into the Workforce

Logistics & Registration
                  Visit                                                                         Fax this form to                               Call
                  www.PerformanceInstitute.org/Veterans                                         866-234-0680                                   877-992-9521



Registration Form
  Yes! Register me for the whole week of Veteran Reintegration into the Workforce
  Please call me. I am interested in a special group discount for my team


Delegate Information

Name                                                                                                                                  Title


Organization                                                                                                                          Dept.


Address


City                                                               State                                                              Zip


Telephone                                                                                                                             Fax


Email


Payment Information
  Check           Purchase Order/Training Form            Credit Card



Credit Card Number                                                 Expiration Date                                                     Verification no.


Name on Card


Billing Address

Please make checks payable to: The Performance Institute

CANCELLATION POLICY: The Performance Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start
date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund
will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through
the cancellation link found in your attendance confirmation email. Please note that cancellation is not final until you receive a cancellation confirmation email.

       I have read and accepted the Cancellation Policy above.

ACKNOWLEDGED AND AGREED

By: ______________________________________________________________________________________________ Date: ________________________________________

                                                                                                                                       Priority Code: W235-WEB



                                                                                                                              www.PerformanceInstitute.org/Veterans
About the
                          Performance Institute
                          Called “the leading think tank in performance measurement for government” on OMB’s
                          ExpectMore.gov, The Performance Institute has been a leader in Performance Management
                          training and policy since the 2000 administration transition. As part of the Government
                          Performance Coalition, a group of good government organizations, the Institute worked in 2000
                          to deliver recommendations to the then new administration on what would become the President’s
                          Management Agenda.


                          In 2009, the Institute is leading Innovations in Government: From Transition to Transformation,
                          or InnoGOV.org, a collection of forums, research and recommendations to bring insight and
                          transformation to the federal government. The goal of InnoGOV.org is to centralize the importance
                          of performance, accountability and transparency in government and to disseminate the leading
                          best practices to government managers.


                          The Performance Institute has published several research reports regarding performance management
                          initiatives and trains over 10,000 government managers per year on performance-based topics.
                          Dedicated to improving citizen services and taxpayer transparency, the Institute uses a best-practices
                          foundation to deliver the most effective and tested methodologies for improving performance.




805 15th Street, NW – 3rd Floor
Washington, DC 20005
PerformanceInstitute.org

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W235

  • 1. February 18 – 19, 2010 Arlington, VA Recruit and Retain Returning Veterans to Your Vacant Positions Veteran Reintegration into the Workforce Identify Best Practices in Assisting Veterans with a Successful Transition from Military to Civilian Life You Will Learn to: Develop an Effective Job Training Program for Returning Veterans Equip your office with the tools necessary to train veterans returning to the civilian workforce Create a Strategic Plan for Your Veteran Reintegration Strategy Align your veteran reintegration workforce strategy with long term reachable goals Assist Disabled Veterans with Employment Learn how to work with veterans and employers to provide equal job placement opportunities for those with service-connected disabilities Utilize One-Stop Career Center Approaches to Reintegration Properly screen veterans to ensure the right candidates are selected for interviews In Association with: Make the Most of One-Stop Career Center Veteran Services www.PerformanceInstitute.org/Veterans
  • 2. Veteran Reintegration into the Workforce Day One February 18, 2010 8:30 Conference Registration and Continental Breakfast 9:00 Keynote Address: Transition Assistance into Civilian Life For any soldier returning from duty, the transition from military to civilian life can be challenging. By providing veterans the opportunity to develop skills that will enhance their academic, social and professional success, you can ensure a smooth and successful transition into the civilian workforce. During this Keynote Address, you will learn to: • Recognize the fundamentals of transitioning from a military job to a civilian job • Identify the possible challenges for soldiers entering into the workforce • Understand how the current economic situation affects veterans 10:00 11:15 Break and Refreshments Utilize Employment Resources to Actively Seek Returning Veterans 10:15 • Discuss the resources that are available for organizations to assist in the hiring of returning veterans Create and Execute a Strategic Plan for Your Short-Term and Long-Term Veteran • Use current best practices and disability management Reintegration Strategy to help address the needs of veterans during their reintegration back into civilian positions • Create a strategic plan for the organization, dividing • Discuss a lost of potential red flags that may indicate an workforce goals into short-term and long-term initiatives individual is struggling with reintegration • Identify the strategies, goals and demonstrated results that you want to outline Tony Cropper • Develop unique ways to align your veteran reintegration State Veteran Representative, Virginia Department of Veteran Services workforce strategy with long term reachable goals Angela Guidroz 12:15 National Recruitment Manager, Sodexo Lunch Break “Great energy, appropriate examples that were transferable.” BRIAN HOUGHTON, TALENT MANAGEMENT ANALYST, 3M www.PerformanceInstitute.org/Veterans
  • 3. Veteran Reintegration into the Workforce Who Day One (continued) Should February 18, 2010 Attend: 1:15 • State and Local Workforce Develop Skill Training Programs to Manage the Veteran Workforce Agencies • Use continued education programs and mentoring to find workers interested and • Human Resource Directors develop their skill sets • Directors of Workforce • Identify and provide valuable incentives to keep talented veterans at your Planning organization • Implement career ladders to promote qualified employees and fill critical positions • One-Stop Administrators in your organization and Operational Staff Allen Bergeron • Job Corps Center Directors Veterans Consultant, City of Austin Human Resources Department • Directors of Organizational Development and Career 2:15 Administration Break and Refreshments • Workforce Investment Program Managers and Coordinators 2:30 Properly Translate Military Talent into Civilian Skills • Clearly identify the person’s talents, skills and what motivates them Top Five • Encourage development of skills regarding information gathering and problem-solving Reasons to through employment training • Create an environment in which veterans can feel comfortable enough to seek Attend: support due to transitional troubles or issues associated with military duty 1. Learn how to better Matthew J. Cary serve veterans in the National President, Veterans and Military Families for Progress reintegration process 2. Assist veterans in 3:30 overcoming the mental Enable Veterans with Disabilities and physical challenges of active duty • Enable veterans with service-connected disabilities to become employable, and obtain and maintain suitable employment 3. Prepare veterans to find • Address the unique and specific needs of veterans with service-connected job success and stability disabilities in order to help them transition to civilian life through vocational • Identify benefit packages that rehabilitate veterans by focusing on their strengths rehabilitation while remaining mindful of their wounds 4. Educate employers on the Angela Guidroz value of hiring veterans National Recruitment Manager, Sodexo 5. Enable veterans to confidently integrate into 4:30 the civilian workforce Day One Adjourns www.PerformanceInstitute.org/Veterans
  • 4. Veteran Reintegration into the Workforce Day Two February 19, 2010 8:30 11:15 Conference Registration and Continental Breakfast Understand the Veterans’ Workforce Investment Program (VWIP) 9:00 • Identify how VWIP funding aids veterans Reintegrate Veterans into the Workforce • Learn which organizations are eligible for VWIP funding through Vocational Rehabilitation and how to obtain funding if currently ineligible • Recognize the program features and activities required The training and skills a soldier learns while in the military for a competitively funded VWIP program can prove to be valuable and effective in many civilian vocations. When those skills are harnessed and developed, Bob Simpson a veteran can successful find placement in a stable job Maryland Workforce Promise, Way Station Inc. situation. During this Keynote Address, you will learn to: • Access employment and training services veterans need 12:15 to re-enter the labor force Lunch Break • Institute vocational assessments to assist in vocational job placement decisions 1:15 • Make connections between military skills and Retain Veterans Integrated Into the Workforce appropriate civilian jobs • Create follow-up programs to keep track of veterans currently in the workplace 10:00 • Identify opportunities for veterans to improve skills and Break and Refreshments advance in the civilian workforce • Remain up-to-date with the VA’s retention programs to 10:15 keep veterans informed Reintegration Assistance for Homeless Veterans 2:15 • Harness productive life skills to aid homeless veterans in work readiness Break and Refreshments • Recognize resources and requirements determined by the HVRP (homeless veterans reintegration program) • Identify funding opportunities for your organization and ways to obtain funding specifically for homeless veterans Bob Simpson Maryland Workforce Promise, Way Station Inc. www.PerformanceInstitute.org/Veterans
  • 5. Veteran Reintegration into the Workforce Day Two (continued) Sponsorship February 19, 2010 Opportunities 2:30 As a conference and training Engage Veterans in the Reintegration Process provider, The Performance Institute is an expert in • Create a sense empowerment in veterans to want to return to the civil workforce bringing together leaders • Develop ways to encourage veterans to actively participate in the reintegration to share and discuss best process practices and innovations. We • Maintain a positive outlook on reintegration despite a down economy connect decision-makers with Richie Whiteside respected solution providers. Founder, Veteran Reintegration Center of Jacksonville The Institute offers four different 3:30 pre-designed sponsorship The One-Stop Career Center Approach packages: to Reintegration • Event Co-Sponsor • Align your one-stop to provide employers with access to the veteran labor pool • Session Sponsor • Recruit, screen, and refer veterans ranging from entry-level workers to highly skilled professionals • Luncheon Sponsor • Screen veterans to ensure the right workers with the right skills are selected for • Exhibit Booth Sponsor interviews 4:30 For more information on Day Two Adjourns sponsorships or to get started, contact Meredith Mason at 202-739-9707 or Meredith.Mason@ PerformanceInstitute.org “ I loved hearing what other organizations are doing to attract talent- great conference!” KIM KOSTEK, U.S. ARMY www.PerformanceInstitute.org/Veterans
  • 6. Veteran Reintegration into the Workforce Logistics & Registration Venue & Hotel QUALITY ASSURANCE The Performance Institute strives to provide you with the most productive and effective Veteran Reintegration into the Workforce will be held at The Performance educational experience possible. If after completing the course you feel there is some way Institute Conference Center in Arlington, VA, just one block east of the we can improve, please write your comments on the evaluation form provided upon your Courthouse Metro stop on the Orange Line. A public parking garage is arrival. Should you feel dissatisfied with your learning experience and wish to request a located just inside of the building for $10/day. credit or refund, please submit it in writing no later than 10 business days after the end of the training to: The Performance Institute Conference Center Corporate Headquarters: 1515 N. Courthouse Road, Sixth Floor The Performance Institute Arlington, VA 22201 805 15th Street, NW – 3rd Floor 877-992-9521 | www.PerformanceInstitute.org Washington, DC 20005 A limited number of rooms have been reserved at the Arlington Rosslyn Note: As speakers are confirmed six months before the event, some speaker changes or Courtyard by Marriott at the prevailing rate of $209 until January topic changes may occur in the program. The Performance Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate 17, 2010. Please call the hotel directly and reference code “Veteran in the program. Reintegration” when making reservations to get the discounted rate. The hotel is conveniently located three blocks from the Rosslyn Metro station. If for any reason The Performance Institute decides to cancel this conference, The Please ask the hotel about a complimentary shuttle that is also available for Performance Institute accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors your convenience. and guests. Arlington Rosslyn Courtyard by Marriott DISCOUNTS 1533 Clarendon Blvd. Arlington, VA 22209 •All ‘Early Bird’ Discounts must require payment at time of registration and before the cut- off date in order to receive any discount. 703-528-2222 •Any discounts offered whether by The Performance Institute (including team discounts) www.CourtyardArlingtonRosslyn.com must also require payment at the time of registration. •All discount offers cannot be combined with any other offer. •Discounts cannot be applied retroactively Tuition & Group Discounts: The tuition rate for attending the Veteran Reintegration into the Workforce is as follows: Offerings Early Bird Rate* Regular Rate Conference $699 $799 *For the early bird rate, register by November 25, 2009. For information about group discounts, please contact Melvin Hall at 202-739-9630 or Melvin.Hall@PerformanceInstitute.org “ Very useful information from knowledgeable and experienced speakers.” CARMEN ORTIZ, HUMAN RESOURCES SPECIALIST, DEPARTMENT OF TREASURY www.PerformanceInstitute.org/Veterans
  • 7. Veteran Reintegration into the Workforce Logistics & Registration Visit Fax this form to Call www.PerformanceInstitute.org/Veterans 866-234-0680 877-992-9521 Registration Form Yes! Register me for the whole week of Veteran Reintegration into the Workforce Please call me. I am interested in a special group discount for my team Delegate Information Name Title Organization Dept. Address City State Zip Telephone Fax Email Payment Information Check Purchase Order/Training Form Credit Card Credit Card Number Expiration Date Verification no. Name on Card Billing Address Please make checks payable to: The Performance Institute CANCELLATION POLICY: The Performance Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance confirmation email. Please note that cancellation is not final until you receive a cancellation confirmation email. I have read and accepted the Cancellation Policy above. ACKNOWLEDGED AND AGREED By: ______________________________________________________________________________________________ Date: ________________________________________ Priority Code: W235-WEB www.PerformanceInstitute.org/Veterans
  • 8. About the Performance Institute Called “the leading think tank in performance measurement for government” on OMB’s ExpectMore.gov, The Performance Institute has been a leader in Performance Management training and policy since the 2000 administration transition. As part of the Government Performance Coalition, a group of good government organizations, the Institute worked in 2000 to deliver recommendations to the then new administration on what would become the President’s Management Agenda. In 2009, the Institute is leading Innovations in Government: From Transition to Transformation, or InnoGOV.org, a collection of forums, research and recommendations to bring insight and transformation to the federal government. The goal of InnoGOV.org is to centralize the importance of performance, accountability and transparency in government and to disseminate the leading best practices to government managers. The Performance Institute has published several research reports regarding performance management initiatives and trains over 10,000 government managers per year on performance-based topics. Dedicated to improving citizen services and taxpayer transparency, the Institute uses a best-practices foundation to deliver the most effective and tested methodologies for improving performance. 805 15th Street, NW – 3rd Floor Washington, DC 20005 PerformanceInstitute.org