A sypnosis of the Working Sm@rt with Microsoft Outlook training programe; leads to gains of 62 minutes every day

1. A Better Way To Work
“This class was well worth the
time! It is the only class that I have
taken that has had a direct and
measurable impact on work efforts.
I have already recommended this
class to personnel who work for,
and with me.”
Who should attend:
Workgroups and teams including
managers, technical and sales
professionals, supervisors,
administrators and project leaders who
Take control of your inbox and make currently use MS Outlook, and are not
Outlook work harder for you. optimizing this powerful software.
Format:
This powerful software is often under-utilized. Receive hands-
• 1-day instructor-led session using
on skills instruction to help you absorb proven techniques
Outlook
for a total time-management solution that integrates
OR
communications, tasks, activities, and planning. • Two 2-hour web-based virtual
classroom sessions
This course will help you:
• Optional coaching session to
• Create a consistent focus on priorities
reinforce learning.
• Gain control of your inbox and email
Tools provided:
• Improve your communications
• Comprehensive Learning Guide
• Manage your time, tasks, and activities • Optional Priority Manager Organizer.
• Use Outlook with a ‘business planning’ approach.
Related training:
• Priority Planning Workshop.
Call: 604-214 7772, or Email: inquiries@prioritymanagement.com

2. Case Study:
Working Sm@rt at NAVSEA Post program evaluations, conducted
45 to 70 days after completion of the
Background class, displayed the following results:
Headquartered at the historic Washington (DC) Navy Yard, the
Naval Sea Systems Command (NAVSEA) is comprised of about • 64 minutes per day: average
53,000 civilian and military personnel across the United States productivity gain experienced by
and Asia. Together, they engineer, build, buy, and maintain program graduates.
ships, submarines, and combat systems for the United States • 1.1 days: average time required
Navy which is currently comprised of 283 ships, with a 2020 to recover the initial cost of training
target of 313 ships with the latest technologies. (payback period).
With a budget of nearly $30 billion, NAVSEA accounts for • $8,600 per graduate: annualized
one-quarter of the Navy’s entire budget and manages more Return on Investment experienced
than 150 acquisition programs. The 2300 personnel at NAVSEA by NAVSEA
headquarters provide policy, guidance, oversight and support
to the remaining 95% of their employees at four shipyards, • 78% improvement: average
eight “warfare centers” (two undersea and six surface), and four improvement in tracking
major shipbuilding locations. communications reported by
program graduates
NAVSEA is focused on developing a Competency Aligned
Organization that recognizes the need for responding to work • 74% improvement in planning
demand signals generated by their customers in a disciplined and organization
and cost effective manner. • 65% improvement in
Challenge to Priority Management managing e-mail
Starting from an inquiry through its web site, Priority • 58% improvement in
Management found that many NAVSEA employees were managing information
struggling to manage high volumes of e-mail while under very
tight network space limitations. In addition, they also needed
help to improve personal / team productivity, to focus on
priorities, and to become more proactive.
The main challenge presented to Priority Management
was to find significant interest within NAVSEA’s complex
organizational structure to initiate Working Sm@rt training in
order to demonstrate the results that are possible. Two other
challenges were the lack of a NAVSEA computer laboratory
at the Navy Yard that is connected to their network, and the
lack of a central entity within NAVSEA that focuses on training
course promotion and evaluation.

3. Additional requirements included:
• A course curriculum must align with the US Department of “The best one-day course I’ve taken
Defense’s National Security Personnel System (NSPS) related to in my 27 years of government
creating SMART job objectives. service.”
• No additional investment by NAVSEA or any individual for
new “tools” after training was completed. “I had been looking for training like
• Classroom sessions preferred since most employees work this for over 5 years! Well worth the
in workstations with little privacy to take interactive online investment of time and cost. I would
training with sound. definitely recommend this training
to everyone at NAVSEA!”
Priority Management Solution
Using post-course survey results from several Working
Sm@rt client organizations, Priority Management
Other Client Testimonials:
recommended that the facilitator-delivered Working Sm@
rt with Microsoft OutlookTM program with onsite follow-up
“Thank you, for an excellent
personal coaching could address all the NAVSEA challenges
workshop. “Working Smart with
except for the computer / network access issue and the
Microsoft Outlook” has been one
internal course promotion. The NAVSEA civilian employee who
of the most popular classes we’ve
made the original inquiry partnered with Priority Management
offered at the Association. It always
to overcome the two remaining major obstacles:
fills up immediately and feedback
• locating a computer lab at the Navy Yard controlled by a
from participants is overwhelmingly
non-NAVSEA Command and reserving several class dates
positive. Having taken the course
• working with his NAVSEA Training Coordinator to enter the
myself, I can vouch for its ability to
information into NAVSEA’s Washington Area online training
help move from using Outlook as
registration system and disseminate it to other
simply a tool for answering e-mail,
Training Coordinators.
to a vehicle for managing time and
Program graduates then receive additional ongoing support priorities. It’s a great program and
and reinforcement with access to Priority Management we’re looking forward to continuing
Working Sm@rt Expert Coaches via e-mail and phone. to offer it to our staff in 2009.”
Working Sm@rtTM Results at NAVSEA Headquarters
NAVSEA has initiated regular Working Sm@rt with BlackBerry J. A.C.
training classes as add-on training for graduates of the Director, Training and Development,
Outlook training. BCBSA

4. Detailed Synopsis:
Working Sm@rt with Microsoft creative ways to file your mail and stay with your
Outlook priorities regardless of the volume of E-mail traffic.
The Working Sm@rt with Microsoft Outlook Unit 4 Managing Commitments:
Workshop is an essential management skills You will learn the importance of the Outlook
program and has been designed to provide you Calendar and how to avoid becoming a victim of
with the knowledge, skills and competencies to ‘Planning Fallacy’. Your labs and exercises will help
effectively use Outlook as your organizational you become a more proficient time manager and
system. This course will help enhance personal and begin the process of regaining control over your life
team productivity and performance, while giving and demanding schedule.
you more control over activities and information.
Unit 5 Managing Communication:
By providing immediate access to key business
You will learn the Priority communicating process
information you will improve your decision-making.
and how to apply it with Outlook tools. You will
You will become more balanced and reduce stress
practice planning and responding to people as
when you put these essential skills into practice.
well as how to delegate and follow-up. We will
Unit 1 The Productivity Pirates: demonstrate that by applying the communication
In this first unit we will describe what is meant process, it is possible to have total recall! You will
by productivity and workload management. You also learn best practice influencing and
will learn about the Invisible Assembly Line and voicemail behaviors.
importance of the Productivity Formula and
Unit 6 Managing Activities:
strategies for reducing ‘mind traffic’. We will create
We will show you how to become a master at multi-
a campaign for Working Sm@rt™ and look at how an
tasking. You will learn how to stay on top of the
Outlook System can help turn our intentions
important as well as the urgent activities, and solve
into actions.
the ‘decision dilemma’ when managing a myriad
Unit 2 The Outlook Business Solution: of activities.
You will gain a deeper understanding of what’s
Unit 7 Priority Planning:
available in the Outlook ‘toolbox’ and configure
You will discover how the planning process works for
the main components of Outlook. In the office or
you. The planning cycle will help you become more
on the move, we will show you how to consolidate
strategic in your daily choice of activities and restore
personal, team, corporate and external information.
a feeling of achievement at the end of every day.
Unit 3 The Digital Deluge:
Unit 8 TeamTools:
We will show you how to manage your Inbox and
You will expand your understanding of how teams
establish an E-mail Charter. You will cover topics in
work and create E-mail charter for your team/
sending and following up on E-mail, learn how and
organization. You will learn how to share calendars
when to respond to mail, as well as set up protocols
and collaborate on shared documents.
for eliminating junk E-mail. We will show you

5. Unit 9 Eliminating DeskStress:
In this unit we will demonstrate how to manage the
digital desktop as well as control the clutter on your
hardtop too! You will learn important techniques to
control both silent and noisy interruptions. You will set
up files to help you retrieve sent mail. You will also learn
how the Outlook Organizer is designed to work with
your Outlook software for maximum effectiveness.
Unit 10 Online, Putting Outlook to Work:
Summarizes all the key ideas and provides you with a
recipe for learning transfer. You will receive the Outlook
Quick Guide so that you can deploy new techniques
learned today as soon as you return to the job. You will
review the key learning points and 10 Key Principles
and develop plans to increase your productivity and
performance back at work. Upon graduation you will
become a member of the Priority LearningLink™ and
receive tips and coaching online.
For more information and to see how Priority
Management can help you work smarter, call our
International call center at:
International:
604-214 7772
Canada and the US:
1 800-437 1032
or Email us at:
inquiries@prioritymanagement.com
A Better Way To Work