Slides used during 2-hour SAP Screen Personas session at TechEd 2013. This does not include the demo, which comprised more than half of the session.

1. TechEd CD108
SAP Screen Personas
The power to improve your user experience
Sylvia Barnard and Vinayak Kini M, SAP Custom Development
Sebastian Steinhauer and Peter Spielvogel, SAP Imagineering – October 2013

2. Disclaimer
This presentation outlines our general product direction and should not be relied on in making a
purchase decision. This presentation is not subject to your license agreement or any other agreement
with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to
develop or release any functionality mentioned in this presentation. This presentation and SAP's
strategy and possible future developments are subject to change and may be changed by SAP at any
time for any reason without notice. This document is provided without a warranty of any kind, either
express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this
document, except if such damages were caused by SAP intentionally or grossly negligent.
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
2

3. Agenda
History of SAP Screen Personas
Architecture
Flavor creation process
Demo – Building screens
 Global settings
 Visual elements
 Merging tabs
 Basic scripting
 Table operations
System administration
Business value
Further Information
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
3

4. History of SAP Screen
Personas

5. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
We started with a customer’s need for a better usability
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
5

6. Architecture

7. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Non-disruptive add-on lets you personalize the UX
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
7

8. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Non-disruptive add-on lets you personalize the UX
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
8

9. Flavor creation process

10. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Before you start using Personas, understand the process
Automate Where
Appropriate
Build Screens
Using Personas
Analyze Data
Requirements
Simplify
Processes
Identify
Processes
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10

11. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
It takes a team to deliver a successful Personas project
Business
process
expertise
Personas
knowledge
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Design
skills
11

12. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Process
Discover
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Design
Develop
Effective
Task Flow
12

13. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Process
Discover
Design
Develop
Discover
Determine who, why, task triggers, task steps, fields, and issues
 Kick off meeting to determine roles, key tasks, number and scheduling of participants
 Remote interviews with end users
 Review session with end users
Output: Wireframes and client validated ‘Journey map’ includes existing screen flow and issues
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
13

14. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Process
Discover
Design
Develop
Design
Design screens that resolve customer issue with elegance as design goal
 SAP designers create preliminary solutions and validates with SAP business and technical experts
 SAP team and customer iterate on designed solution
 Customer signs off on design
Output: Wireframes, Visual Design and Journey Map
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
14

15. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Wireframes
Prototyping
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
15

16. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Wireframes
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
16

17. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Process
Discover
Design
Develop
Develop
SAP technical team implements the solution
 SAP project team and customer implement the agreed design proposal in SAP Screen Personas
 Customer validates implementation
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
17

18. Building screens
 Global settings
 Visual elements
 Merging tabs
 Basic scripting
 Table operations

19. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Set the look and feel for all screens at one time
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
19

20. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Edit mode lets you modify individual screens
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
20

21. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Visual enhancements improve usability
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
21

22. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Merge information from different tabs onto a single screen
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22

23. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Scripting improves user productivity
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
23

24. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Control the properties of any screen element
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
24

25. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Table operations make finding information easier
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
25

26. System administration

27. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Administrative settings give you complete control
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27

28. Business value

29. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
SAP Screen Personas enhances ERP usability
Business User
Productivity
User
Satisfaction
Cost of
Personalization
Training
Time
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
29

30. 1
History
2
Architecture
3
Develop. Process
4
Building Screens
5
System Admin
6
Business Value
Calculate the return for your business scenarios
Improve user productivity Increase data quality
 Number of users
 % time spent on data entry
 Per user annual salary
 Improvement range: 30-60%
Reduce cost of screen
personalization
 Number screens modified per
year
 Average cost per screen
 Improvement range: 60-80%
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
 Number of data entry errors
annually
 Average cost to correct each
error
 Improvement range: 10-30%
Decrease training costs
 Number of users
 % trained annually
 Training cost per user
 Improvement range: 40-60%
30

31. Additional information

32. Further Information
SAP Public Web
SAP Screen Personas website:
http://www.sapscreenpersonas.com
Fact Sheet:
http://wiki.scn.sap.com/wiki/download/attachments/298682098/SAP%20Screen%20Personas%20inf
ormation%20sheet%2024690_IS_24690_en.pdf
Customer facing presentation:
http://www.slideshare.net/peterspielvogel/sap-screen-personas20overviewaugust2013
Watch SAP TechEd Online
www.sapteched.com/online
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
32

33. Further Information
SAP Education and Certification Opportunities
RKT Learning Map for SAP Screen Personas 2.0:
http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000762784&
How-to-instructions:
http://goo.gl/Y8I1s
Intro:
http://www.youtube.com/watch?v=gquHYSGHol8
Basic Scripting:
http://www.youtube.com/watch?v=tpMdktziC_8
Product tour:
http://www.youtube.com/watch?v=h5ABusVy9I4
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
33

34. Further Information
SAP Education and Learning Opportunities
Make SAP ERP Beautiful with SAP Screen Personas:
http://scn.sap.com/community/gui/blog/2013/03/05/qa-transcript-from-sap-screen-personas-webinar-1
Streamline Quote to Cash Process with SAP Screen Personas:
http://scn.sap.com/community/gui/blog/2013/03/09/qa-transcript-from-sap-screen-personas-webinar-2
Planning, deploying, and managing Personas in your SAP environment:
http://scn.sap.com/community/gui/blog/2013/03/18/qa-transcript-from-sap-screen-personas-webinar-3
How to improve master data quality with SAP Screen Personas:
http://scn.sap.com/community/gui/blog/2013/04/09/qa-transcript-from-sap-screen-personas-webinar-4
Varian Medical Improves Sales and Distribution with SAP:
http://scn.sap.com/community/gui/blog/2013/05/02/qa-transcript-from-sap-screen-personas-webinar-5
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
34

35. Thank You!
www.sapscreenpersonas.com
© 2013 SAP AG or an SAP affiliate company. All rights reserved.