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FACT 1
  More people die of boredom
      during PowerPoint
 presentations each year than
are strangled to death by their
           pajamas
FACT 2
Your outsourced offshore
   projects will FAIL
   Unless you’ll listen carefully during the next 90 minutes ;-)
THE PROJECT
     &
experience
EXPERIENCE is what you get
   when you didn't get
    what you wanted
PHASE 1:
  Tools selection
Internal processes
     Training
Data Migration
   Project
   Inspect and adapt
PHASE 2:
‘outsiders’ in local team
  Pruning of processes
TRAIN and HELP
         your
TEAM and CUSTOMERS
    in using your
        tools
PHASE 3:
 Parallel processing
Pruning of processes
   Extra reporting
PHASE 4: Shifting gears
  Team size tripled
     Offshoring
Reengineer processes
TEAM DYNAMICS

LOCAL + REMOTE = 1 team
People skills needed
   in BOTH teams
Introvert / extravert
good gear

happy & respected people

   PRODUCTIVE people
Intrinsic motivation
 Give remote team
     autonomy
          &
   responsibility
Use VERY GOOD
COMMUNICATION tools
Always use
highest communication
     BANDWIDTH
White board
    Meeting
 Video conference
  Tele conference
        E-mail
If everything seems
under control, you’re just
 not going fast enough
            -
        Mario Andretti
The Zanussi Report
Tools first
  Build up trust
Inspect and adapt
     Have fun
Thanks!




www.linkedin.com/in/phertogen

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