1. OPERATION
MANAGEMENT
QUYEN PHAM

2. CONTENTS
1 Philosophies & techniques
2 Costs and benefits
3 Differentiation
4 Risks

3. PHILOSOPHIES
AND TECHNIQUES
 Improve the quality and
efficiency
 Generate the appropriate
flow of production
 Reduce setup time
 Employees with multiple
skills are used more
efficiently
 Increased emphasis on
supplier relationships

4. COSTS AND BENEFITS
 Financial
Increase productivity.
Reduce waste.
Increase orders.
Training.
 Non-financial
Better identify market
potential.
Disruption during change.
Employee development.

5. QUESTION 5
 Should Dean differentiate the
working environment?
1 Avoid chatting
2 Effective work
3 Easy to manage and control
 Responsible
What will be the benefit of
differentiation?
1 Delay
2 Do many works
3 Customer loyalty

6. RISKS
 Order
 High requirement
 Supply chain

7. THANK YOU FOR LISTENING