3. Our commitment
To continuously improve our per formance by
training our staff, and investing in modern
expert movers since 1891 techniques and technologies.
Pelichet is a world leader in moving , in all its
facets.
Our team
Pelichet employs over 130 people working in
our mission Europe . Our objec tive is simple: to provide you
To ensure your optimal comfor t throughout the with a superior quality ser vice, which is one o f
move, star ting from your first contac t with our the many reasons why most o f our cli ents look
team. for ward to working with Pelichet time and again.
4. Ta b l e o f C o n t e n t s
1 TH E PR EMOVE SU RVEY
2 O B TA I N I N G A N E ST I M AT E
3 PL AN N I NG TH E MOVE
4 INSURANCE
5 N EC ESSARY DO CUMENTS
6 PA C K I N G
7 T R A N S P O R T A N D C U STO M S
8 D E L I V E R Y A N D U N PA C K I N G
9 O U R A F F I L I AT I O N S A N D C E R T I F I C AT I O N S
5. 1 — the premove survey
During the survey, our consultant has three Every time you move, it’s a different experience – and this
main objectives: determine your needs, move is no exception. That is why we find it important to raise
calculate the volume of goods to be moved, the following questions with you:
and propose the right types of packing
- If your employer is paying for your move, do you have any
materials, based on the quality of your
particular authorizations?
personal belongings and their final
destination. - What do you wish to send by road? By sea? By air?
To storage? What items would you like to get rid of
(give away or throw away)?
- Do you have any particular time constraints? When do you
have to leave your place of residence? When will your new
place of residence be available?
- Do you have any special requests, such as the transport of
your pet, a musical instrument, a work of art, or special
family item?
- Would you benefit from the services of a handyman or of
a cleaning service?
- Will you be purchasing any new belongings (new or second
hand) after our survey and before your move?
- Are there any space constraints in your place of residence
that we should be aware of, that could limit our ability to
move certain objects?
6. In our estimate, you will find :
- The estimated volumes as well as the anticipated dates,
- The departure and arrival addresses,
- The total cost, including all the standard door-to-door services,
- Special services and their respective per-unit costs,
- Standard exclusions,
- Risk insurance coverage, as a percentage of the declared value of
your personal belongings,
- Contact information for our relay service at your final destination,
- Pelichet will even calculate the carbon footprint of your move
using the Greenmove programme that we have pioneered.
2 — o b ta i n i n g a n e st i m at e Our recommendation: compare different offers!
In the days following the premove suvey, we will Services are far from identical from one mover to the next. Just like in
provide an estimate that includes all the services many walks of life, the cheapest option is not necessarily the best
necessary for insuring a successful move. option.
Here are a few questions for you to consider, as you compare the
different offers you might receive:
- Does the estimate include all of the information provided by the
technical consultant during his/her discussion with you?
- What is the reputation of the moving company and technical
consultant?
- How proactive was the consultant in meeting your expectations?
- How quickly were they able to turn around your offer?
- What company instilled the most confidence in you?
7. At this stage, you will be given one Pelichet contact person responsible
for managing all of the logistical operations needed for your move.
Our coordinator will help you choose your dates, based on your time
constraints.
Here are some of the important questions you will want to consider
at this stage :
- Do you already have an address for your destination?
How accessible is your new home?
- When does your current rental contract expire?
- If you have children, when would be a good time for them
to change schools?
- What is the total transit time for your move?
3 — planning the move - Do you have any professional or family engagements that might
As soon as you sign off on the order form, prevent you from leaving and/or compel you to leave?
we can begin planning your move.
8. What are the potential risks in moving your personal belongings?
During your move, many different specialists will be handling your
personal belongings, under our guidance and including our movers, road
transport companies, customs officials, multiple port operators, airline and
maritime companies, storage facilities, etc. Despite the great care that we
take in protecting all your personal effects, there is always at a minimum
the smallest risk of damage that must be taken under consideration.
This is why insurance coverage is important. It will guarantee that you will
be reimbursed for any damages, even if we are not able to determine
where, when and by whom the damage took place, between the point of
departure and arrival.
Pelichet’s insurance coverage:
Our “all-risk” insurance and general conditions were established in
partnership with insurance companies specialized in transport. We can
offer coverage whereby reimbursement for replacing your personal
4 — insurance
belongings is based on the value declared prior to packing. If you wish,
A move can be a stressful event. In order to we can also include insurance against any mechanical or electronic
live this intense but short period as serenely as disturbances, or even a clause that would protect you from damages
possible, we recommend that you carefully caused by humidity and climatic change.
prepare a list of all the personal belongings
you wish to protect, before packing. This will To gain this insurance coverage:
allow you to communicate more easily with
It is necessary that you fill out our insurance inventory with the
our moving team, once they arrive at your
replacement values of your belongings. These inventories are designed by
place of residence.
our Insurance Company to protect your interests, and given to you at the
time of the survey. We also recommend that you take pictures of all your
valuable belongings, in order to provide a basis for an insurance
declaration.
In the case of a claim, you will have 30 days following the date of delivery
to bring any incidences to our attention and to make your declaration.
9. We will provide you with all the necessary documents.
Once we receive your order form, we will provide you with
all the documents needed for making sure your move
takes place within the rules and regulations of the various
countries through which your belongings will pass.
For every move, we require that our clients provide us,
at a minimum, with a copy of their passport, the signed
inventory of their packages, and customs declaration
forms.
As a complement to this, we will also establish transport
letters and various other documents that will legalize the
5 — necessary documents
transport of your belongings. If you are moving
Many documents are required during a move, nationally, only a transport letter is required; if you are
most notably for customs. Part of our moving internationally, documents will vary depending
responsibility is to present this information to on the countries involved.
the authorities on your behalf.
10. Here are the main steps to keep in mind:
- Before our team arrives, label all of your belongings according
to their final destination.
- Put aside in a safe place all the items that are needed for your
6 — pa c k i n g
departure/trip.
Packing is what determines the success of your move, more - When the team leader arrives at your home, go over the instructions
than any other phase in this process. Through your efforts and for the moving team, confirming and correcting the instructions with
those of your team leader and his men, we will guarantee that your main Pelichet contact person.
your personal belongings are carefully packed, identified and
- Check through your requirements with the team leader and
dispatched according to your wishes.
determine where you want the work to begin.
- Point out any particularly fragile or sentimental items.
- Isolate valuable items ( jewelry, stamps, pens, etc.), which are not
covered by our all-risk insurance.
- Remain available to our team for the duration of the packing,
in order to answer any questions they may have.
- Once the packing has finished, sign the inventory sheet prepared
by our team leader.
- Conduct another short tour of your residence with our team,
to make sure nothing has been forgotten.
11.
12. Whatever route you may choose, we only work with companies that have
the best reputation. In this way, we can assure you the highest quality in
terms of transit time and transport.
- For your comfort, we will prepare in advance all the formalities
needed for transport, and we will track your move during each stage
of delivery.
Pelichet will then provide you with the contact details of our partner at
your final destination, with whose assistance the customs procedures
will be finalized.
- We are experts in handling customs, as this is a standard part of the
work we do. We are able to assure a quick customs clearance once
your items arrive at their final destination. However, in some cases,
7 — transport and customs
your presence might be needed to sign certain documents. We will
Pelichet will organize the transport of your personal advise you of this possibility in advance so that you may best
belongings by road, sea or air, rail, barge... organize your time.
- Certain items – such as alcohol, luxury products or new items – may
be subject to a tax, in which case we are happy to advance the
payment on your behalf.
13. The following services are included:
- Delivery based on normal access conditions.
- Complete unloading and unpacking.
- Re-assembling any furniture that had been disassembled
for the move.
- Removing all empty packing materials after the delivery.
Our recommendation for settling in:
Here you are in your new home. It’s now time to unpack your
belongings. For this process to take place as smoothly as
possible, try to be present at the time of the unpacking. In this
way, you can track the inventory of your packages and make sure
your move is complete.
8 — delivery and
u n pa c k i n g
Pelichet commits to deliver your items
using the best resources available at
your place of delivery.
14. 9 — o u r a f f i l i at i o n s a n d The International Federation of International Movers.
c e r t i f i c at i o n s This association includes over 530 registered moving
Pelichet NLC SA is a founding member of companies, including our head office and all of our
Omni – Overseas moving network partners.
international, which includes 200 moving
Pelichet NLC SA has a FAIM certificate, a quality assurance
companies in over 70 countries.
for international movers, as well as the ISO 9001:2000
certificate.
We are also members of the Overseas Moving Network
International, the FIDI, the International Association of
Movers (IAM), the British Association of Removers, and the
Latin American & Caribbean Movers Association, which
allows us to insure a global presence and work with the
best possible partners, no matter where your final
destination might be.
15. Pelichet has pioneered a programme which
revolutionises the moving industry.
For each move, we promise to calculate the
carbon footprint, and furthermore, to offer
you a GREENER alternative.
“LET’S GREEN YOUR MOVE”
16. pelichet nlc sa pelichet paris sas pelichet lyon sas
GEN EVA PARIS LYON
51/55, rte des Jeunes Hotel d'Entreprises 351, rte de Givors
1227 Carouge/Genève Camille Jenatzy 38670 Chasse-sur-Rhône
Suisse rue Edouard Branly France
78260 Achères - France
T : +41 22 827 80 00 T : +33 1 30 06 80 80 T : +33 4 72 49 96 96
F : +41 22 823 08 18 F : +33 1 30 06 80 81 F : +33 4 78 81 92 74
www.pelichet.ch www.pelichet.ch www.pelichet.ch
