Staff Motivation, Mercy Values, Change Acceleration Process, Encouragement, Team Work

1. Mercy Hyperbarics and Wound Care
10-09-13
Lisa Hezel, RN

2.  The Message (MSG)
 12 You can easily enough see how this kind of thing
works by looking no further than your own body. Your
body has many parts—limbs, organs, cells—but no
matter how many parts you can name, you’re still one
body.
1 Corinthians 12:12

3. Ponds
 Sleepy
 Great Haven for fish,
turtles, snakes, frogs, etc.
 Fishing, maybe
swimming
 Can become Stagnant
 Breeding ground for
pesky mosquitoes
 Dry up & become a
puddle
 Sometimes need to drain
and start out fresh with
fresh rain water.

4. Rivers
 Exciting
 Constantly Moving
 Currents provide mode
for transporting
 Fun/Exciting Float Trips
 Become an Ocean
 Sound of a flowing river
is relaxing

5. Which one Are We?

6. Comparison
Pond Business River Business
 Stick with what they have
always done
 Are full of people who enjoy
pesky rules and policies
 Customer service can be a
hassle
 Boring and mundane
 Always seek new ways to
provide services
 Want service to be exciting.
 Employees are eager to
delight and committed to
serve.
 Value innovation and
learning

7. Which one is most like Mercy?

9. How Does it Add
Up?
Co-Worker
Engagement
Loyalty
Team Work
Continuous
Improvement
Trust
Belief in Each
Other
Excellence in 5
Areas
1. Clinical
2. Cultural
3. Stewardship
4. Community
5. Service

10. Mercy’s 5 Dimensions of Excellence

12. How Do We get There? Little things add
up to
BIG
THINGS!
 It’s the little things …
 Safety
 Service
………
What are the Little things that
you have control of?

13. “It’s not the big things that send us to the
madhouse, not the loss of a love, but a
shoelace that breaks when there is no time
left.” Charles Bukowski
The dirty diaper
The spilled coffee
The sleepy teenager
The flat tire
The Stupid Traffic!
And So much MORE!!

14. How Many Raindrops does it take?

15. Time to think…..about Behavior
We need MORE WE NEED less

16. What are we going to Be?
Pond?
The Mighty
Mississippi!

17. Who is Ready to Dive in?

18. References
 http://www.chipbell.com/blog/what-if-pond-vs-river/
 Mercy Pathway to Excellence
http://baggotstreet.mercy.net/sites/default/files/leade
rship-
toolkit/Path%20to%20Excellence%20Leader%20Traini
ng%20Guide%5B1%5D.pdf