2. The Message (MSG)
12 You can easily enough see how this kind of thing
works by looking no further than your own body. Your
body has many parts—limbs, organs, cells—but no
matter how many parts you can name, you’re still one
body.
1 Corinthians 12:12
3. Ponds
Sleepy
Great Haven for fish,
turtles, snakes, frogs, etc.
Fishing, maybe
swimming
Can become Stagnant
Breeding ground for
pesky mosquitoes
Dry up & become a
puddle
Sometimes need to drain
and start out fresh with
fresh rain water.
4. Rivers
Exciting
Constantly Moving
Currents provide mode
for transporting
Fun/Exciting Float Trips
Become an Ocean
Sound of a flowing river
is relaxing
6. Comparison
Pond Business River Business
Stick with what they have
always done
Are full of people who enjoy
pesky rules and policies
Customer service can be a
hassle
Boring and mundane
Always seek new ways to
provide services
Want service to be exciting.
Employees are eager to
delight and committed to
serve.
Value innovation and
learning
9. How Does it Add
Up?
Co-Worker
Engagement
Loyalty
Team Work
Continuous
Improvement
Trust
Belief in Each
Other
Excellence in 5
Areas
1. Clinical
2. Cultural
3. Stewardship
4. Community
5. Service
12. How Do We get There? Little things add
up to
BIG
THINGS!
It’s the little things …
Safety
Service
………
What are the Little things that
you have control of?
13. “It’s not the big things that send us to the
madhouse, not the loss of a love, but a
shoelace that breaks when there is no time
left.” Charles Bukowski
The dirty diaper
The spilled coffee
The sleepy teenager
The flat tire
The Stupid Traffic!
And So much MORE!!