Talk before the CIO-beraad in Ermelo. May 19, 2010.

1. Cloud services:The democratization of IT Dr. L.A. Plugge, WTR May 19, 2010 – CIO-beraad, Ermelo

2. The Cloud is a representation of the Internet… May 19, 2010 2 SURF - ICT innovation by and for higher education and research The Opte Project Mapping the internet in a single day

3. 3 …that we are all connected to… Everything wants to be connected and works better if it is connected Sheldon Renan May 19, 2010 SURF - ICT innovation by and for higher education and research

4. …to enjoy an increasing number of Services… 4 May 19, 2010 SURF - ICT innovation by and for higher education and research

6. Platform (PaaS)

8. Scalable

9. FlexibleMay 19, 2010 SURF - ICT innovation by and for higher education and research

11. Broad network access

12. Resource pooling

13. Rapid elasticity

15. PaaS

17. Community (Shared)

18. Public

19. HybridNIST, version 15, 10-7-09

20. …capability delivered by the big cloud players… Source: Niraj Juneja, Webscale Solutions “A Walk in the Clouds” 7 May 19, 2010 SURF - ICT innovation by and for higher education and research

22. Cloud Servicesis aParadigm ShiftCf. Production,Distribution,Provisioning of Electricity 9 May 19, 2010 SURF - ICT innovation by and for higher education and research

23. Towards market forces Production Distribution Provisioning Client Regional Monopoly (PZEM, PLEM, PEM, etc) Oxxio Electrabel Greenchoice Ned. EnergieMij. E-ON Dong Energy … Tennet & Local ? 10 May 19, 2010 SURF - ICT innovation by and for higher education and research

24. Towards market forces Production Distribution Provisioning Client University IT centers Google Microsoft Yahoo Amazon Force.com Oracle(Sun) … Internet SURFnet Local Private ? 11 May 19, 2010 SURF - ICT innovation by and for higher education and research

25. Cloud ServicesareDisruptiveIt’s easy tomiss the boat Cf.Digital Equipment Corpand the personal computerDEC was eaten by Compaq and Compaq by Hewlett-Packard 12 May 19, 2010 SURF - ICT innovation by and for higher education and research

26. SURF – ICT innovation by and for higher education and research 13 Digital Equipment CorpSuccessful in mini computers DEC PDP-12, 1969. Price$27,900. Applications: Psychology(a.o. Statistical analysis) Chemistry Patient monitoring Industrial tests En last but notleastZork. May 19, 2010

27. Along came Apple with a disruptive idea,the Apple II 14 May 19, 2010 SURF - ICT innovation by and for higher education and research

28. SURF – ICT innovation by and for higher education and research 15 After spending millions $$this was DEC’s answer to the PC: May 19, 2010 a pc with mini specifications

29. DEC fell apart and was eaten May 19, 2010 16 SURF – ICT innovation by and for higher education and research Hewlett-Packard Compaq

30. How did the CIO’s react in Carlsbad to cloud services? 17 Cloud services are a big RISK! Who is in control? Where are the servers doing the computing? Where are my data stored? How are my data managed? How is security organized? What happens when a service fails? What service levels can I choose from? What are the service limitations? How is continuity guaranteed? ‘The PC is a risk! A mini is better. ergo let’s build a pc with mini specifications’ Let’s build our own cloud! May 19, 2010 SURF - ICT innovation by and for higher education and research

32. What hardware is used

33. How things are organized

34. Etc.May 19, 2010 SURF - ICT innovation by and for higher education and research

35. Consider this Central facilities Student PC’s E-mail Calender Limited Storage Some Collaboration sw No synch No Chat “We’ll think about it” “We know what’s best” Private facilities They have their own laptop They have their own account Choose Plenty Can get it anywhere Sync anything They use it all the time “Why? It’s there!” “I decide (own risk)” 19 May 19, 2010 SURF - ICT innovation by and for higher education and research

36. It is time to rethinkwhich services a higher education institution should provide,why and for whom 20 A postal office? An internet access provider? A computer dealer? A software dealer? In the 90’s many of these services were scarce. But not anymore! May 19, 2010 SURF - ICT innovation by and for higher education and research

37. Let’s analyze what students, faculty and administration really do and need to support those activities… 21 May 19, 2010 SURF - ICT innovation by and for higher education and research

38. Answer this question:Why do we offer certain facilities? as a marketing instrument? then you better outperform the market facilities or offer something unique to control procedures, usage and results? then you stifle creativity and professionalism or encourage workarounds to help those less skilled in IT use? then what is the minimum skill needed? why not let their peers help them? what problem are you trying to solve? Is it your problem, your responsibility? 22 May 19, 2010 SURF - ICT innovation by and for higher education and research

39. Then decide: what to make, buy, or outsource, and what to let go! 23 Cloud Services mission critical Outsource Make context core Partner Contract I will Help myself! supporting May 19, 2010 SURF - ICT innovation by and for higher education and research

40. Disruption only started… Januari 26, 2010 24 SURF – ICT innovation by and for higher education and research JSB, Deloitte, Cloud Computing – Storms on the Horizon, 2009

41. And developments in NL are picking up Januari 26, 2010 25 SURF – ICT innovation by and for higher education and research Google, Salesforce.com, IBM, de Universiteit Twente, Kennispark Twente en Caase.com

42. Prepare your IT organization: for a shift in focus Service production decreases; Service coordination increases; Information infrastructure importance increases; more flexible / agile IT. shift in expertise less development and production; more expertise on core business needs; more architectural (information integration) expertise; more market expertise. shift toward cooperation with peer institutions demand aggregation; IT (energy) cost reduction. 26 May 19, 2010 SURF - ICT innovation by and for higher education and research

43. Remember, they can choose with their feet and leave you with underused expensive facilities! 27 May 19, 2010 SURF - ICT innovation by and for higher education and research

44. Leo Plugge plugge@surf.nl www.surf.nl/wtr Shoot! 28 May 19, 2010 SURF - ICT innovation by and for higher education and research