Direct Connect's Always On Guarantee

1. CONNECTIONS YOU CAN COUNT ON
OUR ALWAYS ON
GUARANTEE MEANS
When your customers
connect with one of our
market leading electricity
and gas suppliers, their
services will be connected
on the day they move in.C
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2. *Visit agents.directconnect.com.au/guarantee for full terms and conditions
Direct Connect takes pride in our vision
to make moving easier and have invested
heavily in the real estate industry, taking time
to understand the demands of your business
We have developed market-leading products
to help remove the hassle of moving for you
and your customers, and this commitment
continues with the introduction of the
Always On Guarantee
OUR ALWAYS ON
GUARANTEE ENSURES:
HOW WE DELIVER THE
ALWAYS ON GUARANTEE:
GUARANTEED CONNECTIONS
We guarantee that when your customers connect with one of our
market leading electricity and gas suppliers, their services will be
connected on the day they move in. If this does not occur we will
assess their situation, provide a prompt resolution and cover reasonable
out of pocket expenses resulting from the connection delay.*
CUSTOMER
CONTACT
We guarantee to
contact customers within
24 hours of receiving
their application.
DEDICATED
MOVING
ADVOCATES
We guarantee to
provide the best
outcome, as we are
experts in the moving
process.
MARKET
LEADING
SUPPLIERS
We guarantee your
customers will be
connected to a choice
of leading suppliers.
LOCAL CALL
CENTRE
We guarantee they will
speak to a real person
from our local call
centre in Melbourne. agents.directconnect.com.au/guarantee
1300 558 169
CALL OUR DEDICATED
MEMBER SERVICES TEAM
FOR MORE INFORMATION
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