1. Week 11 – Trade/Quality
Practical Business English
Professor Hayashi

2. Trade/Quality
 attendance/homework check
 review
 vocabulary
 language review
 quick role play
 Case study

3. Review
1) Fill in the blank:
resume
A proper _________ should not include your picture, blood type, or
family history. You need it to pop in order to secure an interview
____________ with your potential employer. This will be your first
and second impression with the company. Don’t forgetcover(ing) a
to include
letter
_________ ______ that highlights your skills in a personal way and is
addressed to your interviewer. Hopefully you will get the job and
probationary period
pass the 3-6 month __________________ to be hired full time.

4. Review
 How do you POLITELY ask someone for the
following information?
 age
 marital status
 salary
 phone number

5. Review
Answer the following job interview questions for a point:
 Tell me about yourself.
 What are your strengths?
 What are your weaknesses?
 Do you have any questions?

6. Vocabulary – Pg. 77
 Exercise A
2) controls
3) taxes
4) liberalise
5) barriers
6) borders
7) customs

7. Vocabulary – Exercise E
Open Markets
Pg. 77
(Trade without restrictions on the
movement of goods)
Protected Markets
(Trade with restrictions on the
movement of goods, for example,
import taxes)
open borders barriers
free port developing industries
dumping tariffs
laisser-faire strategic industries
liberalise restrictions
deregulation quotas
customs
subsidise
regulations

8. Vocabulary – Pg. 78
 Exercise F
2. e
3. d
4. f
5. b
6. g
7. c
8. a

9. Language Review – Pg. 80
 Let’s review page 80
Exercise A:
•If you give us a discount of 10%, we’ll place a firm order.
•Will you deliver by the end of the month if we pay the transport costs?
•If you lower your price by 5%, we’ll buy at least 5,000 units.
•Would it help you if we sent the goods by air?
•If you don’t improve your delivery times, we’ll have to find a new supplier.
•If we joined an association of producers, we would get a better price for our coffee.

10. Skills - Negotiating
 Ready Yourself
 Explore Each Other’s Needs
 Signal for Movement
 Probe with Proposals
 Exchange Concessions
 Close the Deal
 Tie up Loose Ends
 RESPECT

11. Quality
 Vocabulary – exercise A, B page 85
Exercise A: Exercise B:
2.launched 2.faults
3.durability / reliability 3.monitoring
4.reliability / durability 4.routine checks
5.recalled 5.minimum standards
6.identified 6.inspection
7.modified 7.consumer satisfaction questionnaire
8.tested 8.after-sales service
9.relaunched 9.guarantee
10.failed 10.compensation

12. Language Review – Pg. 88
 The students stopped to drink
 The students stopped drinking
Exercise A:
Incorrect verbs:
3)b
4)a
5)b
6)b
7)a

13. Language Review – Pg. 88
 Exercise B:  Exercise C:
2) d
2) working
3) a
3) to answer
4) f
4) to call
5) b
5) offering
6) c
6) to give
7) e
7) to complete

14. Your turn!
 Use the “Useful Language” on page 82 OR 89
 Create a “negotiation” role play OR a “telephone
complaint” role play
 The team that uses the most useful expressions
WINS!
 Remember: BE HILARIOUS!

15. Homework!
 Do the “Unit 9 – Trade Review” on page 125-126
 Do the “Unit 10 – Quality” Gerunds exercise on
page 126