Taking team based decisions is a challenging task. It needs trust and a clever decision making framework to produce meaningful decisions with the best business outcomes, not a decision built on consensus. Each team member must then agree or disagree but commit to the decision taken. Only then do you achieve one team, one voice and effective team decision making.

1. Lean Agile Scrum Conference
Zürich, 2. September 2015
AGREE OR
DISAGREE
BUT COMMIT
WHY DECISION MAKING COUNTS
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solu(ons
&
alexander
proudfoot

2. Mischa Ramseyer
@ramsyman
Pamela Hackett
@wrestlingchaos
Who are we?
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pragma(c
solu(ons
&
alexander
proudfoot

3. WHY DECISION
MAKING COUNTS
AF 447 RIO -­‐ PARIS
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pragma(c
solu(ons
&
alexander
proudfoot

4. ©
pragma(c
solu(ons
&
alexander
proudfoot

5. WHAT WENT
WRONG?
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pragma(c
solu(ons
&
alexander
proudfoot

6. WHY?
REALLY…..
WHERE DID
THEY FAIL?©
pragma(c
solu(ons
&
alexander
proudfoot

7. We
need
an
agreed
framework
©
pragma(c
solu(ons
&
alexander
proudfoot

8. WE
NEED
A
DECISION
We
need
a
decision
support
system
We
need
mutual
trust
We
need
rules
of
engagement
We
need
facts
We
need
a
process
We
need
an
agreed
framework
We
need
guiding
principals
How do you make rapid decisions in action?
©
pragma(c
solu(ons
&
alexander
proudfoot

9. RAPID
DECISION
MAKING
PROCESS
GUIDING
PRINCIPLES
RULES
OF
ENGAGEMENT
FACTS
–
A
Decision
Support
System
A
DECISION
AGREE
OR
DISAGREE
BUT
COMMIT
ACTION
TRUST
The
DECISION
MAKING
Framework
©
pragma(c
solu(ons
&
alexander
proudfoot

10. GUIDING
PRINCIPLES
Consensus
is
not
decision
making
“We
must
take
the
right
decision
not
the
one
all
of
us
can
live
with”
Agree
or
disagree
but
commit
“I
commit
to
the
decision,
even
if
it
wasn’t
what
I
believed”
100%
Accountability
/
Zero
Blame
“I’ll
do
my
bit,
even
if
you
don’t
do
yours”
Confront
below
the
belt
behavior
„It‘s
OK
to
raise
an
issue“
©
pragma(c
solu(ons
&
alexander
proudfoot

11. TEAMWORK
SPEAK
WITH
ONE
VOICE.
RULES
OF
ENGAGEMENT
Drive
your
behavior
TRANSPARENCY
Explain
your
ac(ons.
Secrets
cause
mistrust.
RESPECT
Treat
everyone
with
respect
and
courtesy.
INTEGRITY
Act
with
integrity.
©
pragma(c
solu(ons
&
alexander
proudfoot

12. Rapid Decision Making Process
PRE-­‐DECISION
IN-­‐THE-­‐ACTION
UPON
DECISION
PREPARE
Decide
who
decides
Decide
what
to
decide
Decide
what
you
need
COMMIT
Agree
on
decision
taken
Hold
yourself
accountable
Present
/
discuss
the
facts
Use
your
voice
Sort
important
facts
Take
„BEST“
decision
DEBATE
DECIDE
DEBATE
DECIDE
©
pragma(c
solu(ons
&
alexander
proudfoot

13. F
A
C
T
S
FIND
Sources
Systems
People
Types
ASSEMBLE
Analy(cs
KPI‘s
/
Cockpits
Dis(ll
CLEAN
&
condense
Insights
Understanding
TABLE
Present
the
facts
for
discussion
SUBMIT
Enter
the
facts
that
count
INSTALL
A
DECISION
SUPPORT
SYSTEM
©
pragma(c
solu(ons
&
alexander
proudfoot

14. DECISION
©
pragma(c
solu(ons
&
alexander
proudfoot
a conclusion or resolution
reached after consideration

15. ... the leaders decided to check the weather?
... the captain decided to put Robert in charge
before leaving?
... Bonin decided to make public his climb?
... the leaders used the decision support
system effectively?
... the captain decided to actively take the
lead upon his return?
... they had an agreed decision
making framework in place?
©
pragma(c
solu(ons
&
alexander
proudfoot

16. Lean Agile Scrum Conference
Zürich, 2. September 2015
THANK YOU
©
pragma(c
solu(ons
&
alexander
proudfoot