Emotional intelligence involves the ability to recognize one's own emotions and understand how those emotions affect others. It also involves understanding other people's emotions. People with high emotional intelligence are usually successful because they can identify, use, understand, and manage their emotions in positive ways. There are five main elements of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills. Intellectual intelligence is often less important for success than emotional intelligence.

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2. • Emotional intelligence is the ability to recognize your
emotions, understand what others telling you, and realize how
your emotions affect people around you.
• Emotional intelligence also involves your perception of others:
when you understand how they feel, this allows you to manage
relationships more effectively.
• People with high emotional intelligence are usually successful
in most things they do.
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3. Emotional intelligence is the ability to identify,
use, understand, and manage your emotions in
positive and constructive ways. It's about recognizing
your own emotional state and the emotional states of
others. Emotional intelligence is also about engaging
with others in ways that draw people to you.
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4. • Peter Salovey and John D. Mayer have been defined emotional
intelligence as, “the subset of social intelligence that
involves the ability to monitor one's own and others'
feelings and emotions, to discriminate among them
and to use this information to guide one's thinking
and actions” (1990).
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5. • Self-awareness – The ability to recognize your own
emotions and how they affect your thoughts and behavior,
know your strengths and weaknesses, and have self-
confidence.
• Self-management – The ability to control impulsive feelings
and behaviors, manage your emotions in healthy ways, take
initiative, follow through on commitments, and adapt to
changing circumstances.
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6. • Social awareness – The ability to understand the emotions,
needs, and concerns of other people, pick up on emotional
cues, feel comfortable socially, and recognize the power
dynamics in a group or organization.
• Relationship management – The ability to develop and
maintain good relationships, communicate clearly, inspire and
influence others, work well in a team, and manage conflict.
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7. Daniel Goleman, an American psychologist, developed a
framework of five elements that define emotional
intelligence:
• Self-Awareness – People with high emotional
intelligence are usually very self-aware. They understand
their emotions, and because of this, they don't let their
feelings rule them. They're confident – because they trust
their intuition and don't let their emotions get out of
control.
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8. •Self-Regulation – This is the ability to control emotions
and impulses. People who self-regulate typically don't
allow themselves to become too angry or jealous, and
they don't make impulsive, careless decisions. They think
before they act.
•Motivation – People with a high degree of emotional
intelligence are usually motivated. They're willing to defer
immediate results for long-term success.
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9. • Empathy –Empathy is the ability to identify with and
understand the wants, needs, and viewpoints of those around
you. People with empathy are good at recognizing the
feelings of others, even when those feelings may not be
obvious. As a result, empathetic people are usually excellent
at managing relationships, listening, and relating to others.
They avoid stereotyping and judging too quickly, and they
live their lives in a very open, honest way.
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10. • Social Skills – It's usually easy to talk to and like people with
good social skills, another sign of high emotional intelligence.
Those with strong social skills are typically team players.
Rather than focus on their own success first, they help others
develop and shine. They can manage disputes, are excellent
communicators, and are masters at building and maintaining
relationships.
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11. • "In regard to measuring emotional intelligence – I am a great
believer that criterion-report (that is, ability testing) is the only
adequate method to employ. Intelligence is an ability, and is
directly measured only by having people answer questions and
evaluating the correctness of those answers." --John D. Mayer
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12. • Reuven Bar-On’s EQ-iA
self-report test designed to measure competencies including
awareness, stress tolerance, problem solving, and happiness.
According to Bar-On, “Emotional intelligence is an array of
noncognitive capabilities, competencies, and skills that
influence one’s ability to succeed in coping with
environmental demands and pressures.”
• Multifactor Emotional Intelligence Scale (MEIS)
An ability-based test in which test-takers perform tasks
designed to assess their ability to perceive, identify,
understand, and utilize emotions.
•
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13. • Seligman Attributional Style Questionnaire (SASQ)
Originally designed as a screening test for the life insurance
company Metropolitan Life, the SASQ measures optimism
(hopefulness) and pessimism (doubt).
• Emotional Competence Inventory (ECI)
Based on an older instrument known as the Self-Assessment
Questionnaire, the ECI involves having people who know the
individual offer ratings of that person’s abilities on a number
of different emotional competencies.
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14. • Intellectual intelligence (IQ) is usually less important in
determining how successful we are than emotional intelligence
(EQ). We all know people who are academically brilliant and
yet are socially inept and unsuccessful. What they are missing
is emotional intelligence.
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15. • Emotional intelligence consists of five key skills:
• Emotional intelligence (EQ) skill 1: The ability to quickly
reduce stress.
• Emotional intelligence (EQ) skill 2: The ability to recognize
and manage your emotions.
• Emotional intelligence (EQ) skill 3: The ability to connect
with others using nonverbal communication.
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16. •Emotional intelligence (EQ) skill 4: The ability to use humor
and play to deal with challenges.
•Emotional intelligence (EQ) skill 5: The ability to resolve
conflicts positively and with confidence.
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17. • Stay focused in the present. When we are not holding on to
old hurts and resentments, we can recognize the reality of a
current situation and view it as a new opportunity for resolving
old feelings about conflicts.
• Choose your arguments. Arguments take time and energy,
especially if you want to resolve them in a positive way.
Consider what is worth arguing about and what is not.
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18. • Forgive. If you continue to be hurt or mistreated, protect
yourself. But someone else’s hurtful behavior is in the past,
remember that conflict resolution involves giving up the urge
to punish.
• End conflicts that can't be resolved. It takes two people to
keep an argument going. You can choose to disengage from a
conflict, even if you still disagree.
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