Soumettre la recherche
Mettre en ligne
Apresentação do ciclo 2013
•
Télécharger en tant que PPS, PDF
•
0 j'aime
•
7,719 vues
Prosperidade Sp-lapa
Suivre
Signaler
Partager
Signaler
Partager
1 sur 14
Télécharger maintenant
Recommandé
A Música Espírita. Visão Espírita sobre o conceito e a criação da música.
Música espírita
Música espírita
Ronaldo Gomes
Webcast de la Comunidad Office 365 impartida el 17/12/2013 por Alberto Pascual (@guruxp) y Pilar Arguiñáriz (Palel) (@PalelMVP).
Microsoft Office365 y el día a día - Uso de Outlook, Skydrive y OWA
Microsoft Office365 y el día a día - Uso de Outlook, Skydrive y OWA
Pilar [PALEL] Arguiñáriz Lusarreta
Conceição de Jacareí - RJ www.gespiritacristao.com
Triunfo Pessoal (Por Joanna De âNgelis)
Triunfo Pessoal (Por Joanna De âNgelis)
Grupo Espírita Cristão
Palestra Sobre Planejamento Financeiro Familiar
Palestra Planejamento Financeiro
Palestra Planejamento Financeiro
Danilo Marques
Arte de ouvir joanna de angelis
Arte de ouvir joanna de angelis
Grupo Espírita Mensageiros
In this Heavybit Speaker Series Presentation, Ali Rayl talks about building Slack's Support Stack particularly after the company's exponential growth spikes. Ali Rayl is the Director of Quality and Support at Slack where she’s built the team to manage more than 5,000 corporate clients including Stripe, Rdio, Medium, Airbnb, Expedia and Buzzfeed. In the past she was the Director of QA at Songbird — an open-source cross platform music player built on Mozilla’s XULRunner and GStreamer. Full Video available Here: http://www.heavybit.com/library/developer-operations/video/2014-09-16-ali-rayl
Slack's Ali Rayl on Scaling Support for User Growth
Slack's Ali Rayl on Scaling Support for User Growth
Heavybit
CCAs & Engagement – An Uncommon Way to Engage & Convert Prospects in Your SaaS Free Trial. A few years ago I came up with a set of metrics that I called Common Conversion Activities – or CCA – that I defined as “The things that all or most paying customers do during their trial.” In July 2012 I gave a 54-minute presentation where I introduced the next version of this ever-evolving set of metrics for measuring Free Trial success, the CCA, and I want to share that with you now. See the video of this presentation here: http://sixteenventures.com/free-trial-metrics
A SaaS Metric designed to Increase Free Trial Conversions
A SaaS Metric designed to Increase Free Trial Conversions
Lincoln Murphy
The VP of Customer Success role has become one of the hottest hiring priorities for companies in the Subscription Economy. Although the impact is now widely recognized, businesses still struggle with identifying the right time to bring on a CSM leader, and furthermore, how to recognize truly great candidates. Join a lively conversation between Nick Mehta, CEO at Gainsight, Tomasz Tunguz, Partner at Redpoint Ventures, and Monica Adractas, VP of Customer Success and Retention at Box as they share how (and when) to hire a great VP of Customer Success. In this webinar, you’ll learn: - How data supports hiring a VP Customer Success earlier in the company lifecycle - What the key characteristics of greatness are and how to identify them early - How maturing companies have evolved the VP Customer Success role to meet the changing needs of their customer base Featuring: Tomasz Tunguz, Partner at Redpoint Ventures; Monica Adractas, VP of Customer Success and Retention at Box; and Nick Mehta, CEO at Gainsight
How (and When) to Hire a Great VP of Customer Success Management CSM
How (and When) to Hire a Great VP of Customer Success Management CSM
Gainsight
Recommandé
A Música Espírita. Visão Espírita sobre o conceito e a criação da música.
Música espírita
Música espírita
Ronaldo Gomes
Webcast de la Comunidad Office 365 impartida el 17/12/2013 por Alberto Pascual (@guruxp) y Pilar Arguiñáriz (Palel) (@PalelMVP).
Microsoft Office365 y el día a día - Uso de Outlook, Skydrive y OWA
Microsoft Office365 y el día a día - Uso de Outlook, Skydrive y OWA
Pilar [PALEL] Arguiñáriz Lusarreta
Conceição de Jacareí - RJ www.gespiritacristao.com
Triunfo Pessoal (Por Joanna De âNgelis)
Triunfo Pessoal (Por Joanna De âNgelis)
Grupo Espírita Cristão
Palestra Sobre Planejamento Financeiro Familiar
Palestra Planejamento Financeiro
Palestra Planejamento Financeiro
Danilo Marques
Arte de ouvir joanna de angelis
Arte de ouvir joanna de angelis
Grupo Espírita Mensageiros
In this Heavybit Speaker Series Presentation, Ali Rayl talks about building Slack's Support Stack particularly after the company's exponential growth spikes. Ali Rayl is the Director of Quality and Support at Slack where she’s built the team to manage more than 5,000 corporate clients including Stripe, Rdio, Medium, Airbnb, Expedia and Buzzfeed. In the past she was the Director of QA at Songbird — an open-source cross platform music player built on Mozilla’s XULRunner and GStreamer. Full Video available Here: http://www.heavybit.com/library/developer-operations/video/2014-09-16-ali-rayl
Slack's Ali Rayl on Scaling Support for User Growth
Slack's Ali Rayl on Scaling Support for User Growth
Heavybit
CCAs & Engagement – An Uncommon Way to Engage & Convert Prospects in Your SaaS Free Trial. A few years ago I came up with a set of metrics that I called Common Conversion Activities – or CCA – that I defined as “The things that all or most paying customers do during their trial.” In July 2012 I gave a 54-minute presentation where I introduced the next version of this ever-evolving set of metrics for measuring Free Trial success, the CCA, and I want to share that with you now. See the video of this presentation here: http://sixteenventures.com/free-trial-metrics
A SaaS Metric designed to Increase Free Trial Conversions
A SaaS Metric designed to Increase Free Trial Conversions
Lincoln Murphy
The VP of Customer Success role has become one of the hottest hiring priorities for companies in the Subscription Economy. Although the impact is now widely recognized, businesses still struggle with identifying the right time to bring on a CSM leader, and furthermore, how to recognize truly great candidates. Join a lively conversation between Nick Mehta, CEO at Gainsight, Tomasz Tunguz, Partner at Redpoint Ventures, and Monica Adractas, VP of Customer Success and Retention at Box as they share how (and when) to hire a great VP of Customer Success. In this webinar, you’ll learn: - How data supports hiring a VP Customer Success earlier in the company lifecycle - What the key characteristics of greatness are and how to identify them early - How maturing companies have evolved the VP Customer Success role to meet the changing needs of their customer base Featuring: Tomasz Tunguz, Partner at Redpoint Ventures; Monica Adractas, VP of Customer Success and Retention at Box; and Nick Mehta, CEO at Gainsight
How (and When) to Hire a Great VP of Customer Success Management CSM
How (and When) to Hire a Great VP of Customer Success Management CSM
Gainsight
A bad accountant or finance manager can spell doom for your company though by causing you to not invest cash that you should be or worse - spending money you don’t have in the bank. This is why you need to know your SaaS accounting chops, too. To help, let’s walk through a breakdown of how revenue flows through your business from a booking all the way to cash collected. Here we walk through exactly how to calculate ARPU (Average Revenue Per User) including what to and not to include in the calculation, as well as how to optimize this crucial SaaS metric.
SaaS Accounting: The blueprint to understanding and optimizing
SaaS Accounting: The blueprint to understanding and optimizing
Price Intelligently
A presentation about 9 mistakes that SaaS founders should avoid, with some practical advice on how (and why) to avoid them.
9 Worst Practices in SaaS Metrics
9 Worst Practices in SaaS Metrics
Christoph Janz
• 3. The 3 Models of SaaS Pricing1How to Pick the Best Price28 Pricing Hacks3How to Test New Pricing4We’ll cover... • 4. Model 1: Targeting Small Businesses1 • 5. Self-service, no sales team, limited support • 6. Pricing in the $10 - $100/month rangeThis mean you need to focus onscale and acquiring customerscheaply. • 7. Similar companies • 8. Model 2: Targeting Enterprise2 • 9. Sales team, contracts, full support • 10. Pricing is $1,000s or $10,000s/monthVery little is automated, your teamwill be working very closely witheach customer. • 11. Similar companies • 12. Model 3: The Mid-Size Hybrid3 • 13. Automated marketing with a sales team • 14. Pricing is $100’s/monthYou’ll need to scale your leads butyou’ll have a full sales team toclose them. • 15. Similar companies • 16. Pick the right price range for your vision • 17. 2 Bad Methods for Pricing • 18. 1. Product cost + X%You’ll undercharge somecustomers and overcharge others. • 19. 2. What does the customer want to pay?People have no idea until you askthem for their credit card. • 20. Pricing by Value • 21. Value-Based PricingYour customers get value worth $Yand it only costs them $X. • 22. For B2B, focus on money earned or saved • 23. How much extra revenue do they earn?1How many hours do they save?2What other costs do they avoid?3Ask your customers: • 24. Capture more value from each customer. • 25. There’s no such thing as a perfect price.If you need more guidance, pick aprice that’s 10% of the valuedelivered. • 26. 8 Pricing Hacks8 • 27. Rule 1: Go AnnualYou’ll improve cash flow, reduceyour churn, and improve yourrevenue. • 28. Rule 2: Don’t Add Unnecessary Digits$1000 looks cheaper than $1,000or $1000.00 • 29. Rule 3: Avoid Discounts Unless LaunchingDiscounts create destructivecustomer habits. Do not use themregularly. • 30. Rule 4: Offer Multiple Prices to Anchor • 31. Rule 5: Use pricing plans to segment customers.Different customer types getdifferent value from your product.Capture that value. • 32. Rule 6: Double Your PriceWe all tend to UNDERvalue our ownservices. • 33. Rule 7: Be Careful With Freemium PlansVery difficult to make it work in B2Bmarkets. • 34. Rule 8: Grandfather Old Customers InAs long as you don’t raise pricesfor old customers, you won’t getany complaints. • 35. These are rules, not laws. • 36. How to Test New Pricing - 4 Steps • 37. Step 1: Track subscription plans for all customersSubscription plans1Each monthly charge2Any cancelations3Access to total revenue, averagerevenue per user, and churn4 • 38. Step 2: Launch Your New Pricing Page • 39. Step 3: Track your entire funnel • 40. Step 4: Track ARPU and churn • 41. KISSmetrics helps you find the right priceConnects all data to individual people1A/B tests for your entire funnel2See which plans are most profitable
The Secrets to SaaS Pricing
The Secrets to SaaS Pricing
Kissmetrics on SlideShare
How to Make Sure You Hire a VP of Sales That Doubles Your Revenue. Not One That Flushes Your Scarce Capital Down the Drain.
How to Hire a Great VP Sales '14: From NY Enterprise Tech Meet-up
How to Hire a Great VP Sales '14: From NY Enterprise Tech Meet-up
stormventures
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...
stormventures
David Skok's (General Partner @ Matrix Partners) presentation at SMASH Summit on 7/26 in NYC
David Skok's, SMASH Summit NYC
David Skok's, SMASH Summit NYC
500 Startups
Looking to scale something up? Depending on how you're going after your market/ acquiring users, you may need to build a sales organization that's optimized for a top-down or bottom-up sales process (or perhaps both). Watch the video overview at http://a16z.com/2015/03/06/go-to-market-bootcamp/ and then check out this slide deck, which shares some concrete tips and tools for accelerating time to market -- from the go-to-market experts at a16z, led by 'sales savant' Mark Cranney. Because selling to enterprises is a lot like getting a bill passed through Congress: it can get stuck. And getting stuck -- or going down the wrong path -- can mean death to startups in a competitive market. Here's how to avoid that.
Go-to-Market Best Practices for Startups
Go-to-Market Best Practices for Startups
a16z
A presentation that explores the key drivers behind the SaaS business model.
The SaaS business model
The SaaS business model
David Skok
An introduction to pipeline marketing and how Bizible has moved to revenue generation.
What is Pipeline Marketing
What is Pipeline Marketing
Bizible B2B Marketing Attribution
Developing the pricing model for your B2B SaaS app is one of the biggest marketing challenges your company will face. This is a guide to developing your SaaS pricing model was created by noted SaaS Marketing expert and Growth Hacker Lincoln Murphy of Sixteen Ventures. This guide takes you through the questions you need to ask about not just your market and customers, but about your company and goals, to help you figure out your SaaS pricing model. Whether you have a self-service sales model or one that requires outside sales reps to drive business, the tips and techniques contained in this guide and the source blog post will help you create a profitable and successful SaaS pricing model.
How to Develop Your SaaS Pricing Model
How to Develop Your SaaS Pricing Model
Lincoln Murphy
Contenu connexe
En vedette
A bad accountant or finance manager can spell doom for your company though by causing you to not invest cash that you should be or worse - spending money you don’t have in the bank. This is why you need to know your SaaS accounting chops, too. To help, let’s walk through a breakdown of how revenue flows through your business from a booking all the way to cash collected. Here we walk through exactly how to calculate ARPU (Average Revenue Per User) including what to and not to include in the calculation, as well as how to optimize this crucial SaaS metric.
SaaS Accounting: The blueprint to understanding and optimizing
SaaS Accounting: The blueprint to understanding and optimizing
Price Intelligently
A presentation about 9 mistakes that SaaS founders should avoid, with some practical advice on how (and why) to avoid them.
9 Worst Practices in SaaS Metrics
9 Worst Practices in SaaS Metrics
Christoph Janz
• 3. The 3 Models of SaaS Pricing1How to Pick the Best Price28 Pricing Hacks3How to Test New Pricing4We’ll cover... • 4. Model 1: Targeting Small Businesses1 • 5. Self-service, no sales team, limited support • 6. Pricing in the $10 - $100/month rangeThis mean you need to focus onscale and acquiring customerscheaply. • 7. Similar companies • 8. Model 2: Targeting Enterprise2 • 9. Sales team, contracts, full support • 10. Pricing is $1,000s or $10,000s/monthVery little is automated, your teamwill be working very closely witheach customer. • 11. Similar companies • 12. Model 3: The Mid-Size Hybrid3 • 13. Automated marketing with a sales team • 14. Pricing is $100’s/monthYou’ll need to scale your leads butyou’ll have a full sales team toclose them. • 15. Similar companies • 16. Pick the right price range for your vision • 17. 2 Bad Methods for Pricing • 18. 1. Product cost + X%You’ll undercharge somecustomers and overcharge others. • 19. 2. What does the customer want to pay?People have no idea until you askthem for their credit card. • 20. Pricing by Value • 21. Value-Based PricingYour customers get value worth $Yand it only costs them $X. • 22. For B2B, focus on money earned or saved • 23. How much extra revenue do they earn?1How many hours do they save?2What other costs do they avoid?3Ask your customers: • 24. Capture more value from each customer. • 25. There’s no such thing as a perfect price.If you need more guidance, pick aprice that’s 10% of the valuedelivered. • 26. 8 Pricing Hacks8 • 27. Rule 1: Go AnnualYou’ll improve cash flow, reduceyour churn, and improve yourrevenue. • 28. Rule 2: Don’t Add Unnecessary Digits$1000 looks cheaper than $1,000or $1000.00 • 29. Rule 3: Avoid Discounts Unless LaunchingDiscounts create destructivecustomer habits. Do not use themregularly. • 30. Rule 4: Offer Multiple Prices to Anchor • 31. Rule 5: Use pricing plans to segment customers.Different customer types getdifferent value from your product.Capture that value. • 32. Rule 6: Double Your PriceWe all tend to UNDERvalue our ownservices. • 33. Rule 7: Be Careful With Freemium PlansVery difficult to make it work in B2Bmarkets. • 34. Rule 8: Grandfather Old Customers InAs long as you don’t raise pricesfor old customers, you won’t getany complaints. • 35. These are rules, not laws. • 36. How to Test New Pricing - 4 Steps • 37. Step 1: Track subscription plans for all customersSubscription plans1Each monthly charge2Any cancelations3Access to total revenue, averagerevenue per user, and churn4 • 38. Step 2: Launch Your New Pricing Page • 39. Step 3: Track your entire funnel • 40. Step 4: Track ARPU and churn • 41. KISSmetrics helps you find the right priceConnects all data to individual people1A/B tests for your entire funnel2See which plans are most profitable
The Secrets to SaaS Pricing
The Secrets to SaaS Pricing
Kissmetrics on SlideShare
How to Make Sure You Hire a VP of Sales That Doubles Your Revenue. Not One That Flushes Your Scarce Capital Down the Drain.
How to Hire a Great VP Sales '14: From NY Enterprise Tech Meet-up
How to Hire a Great VP Sales '14: From NY Enterprise Tech Meet-up
stormventures
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...
stormventures
David Skok's (General Partner @ Matrix Partners) presentation at SMASH Summit on 7/26 in NYC
David Skok's, SMASH Summit NYC
David Skok's, SMASH Summit NYC
500 Startups
Looking to scale something up? Depending on how you're going after your market/ acquiring users, you may need to build a sales organization that's optimized for a top-down or bottom-up sales process (or perhaps both). Watch the video overview at http://a16z.com/2015/03/06/go-to-market-bootcamp/ and then check out this slide deck, which shares some concrete tips and tools for accelerating time to market -- from the go-to-market experts at a16z, led by 'sales savant' Mark Cranney. Because selling to enterprises is a lot like getting a bill passed through Congress: it can get stuck. And getting stuck -- or going down the wrong path -- can mean death to startups in a competitive market. Here's how to avoid that.
Go-to-Market Best Practices for Startups
Go-to-Market Best Practices for Startups
a16z
A presentation that explores the key drivers behind the SaaS business model.
The SaaS business model
The SaaS business model
David Skok
An introduction to pipeline marketing and how Bizible has moved to revenue generation.
What is Pipeline Marketing
What is Pipeline Marketing
Bizible B2B Marketing Attribution
Developing the pricing model for your B2B SaaS app is one of the biggest marketing challenges your company will face. This is a guide to developing your SaaS pricing model was created by noted SaaS Marketing expert and Growth Hacker Lincoln Murphy of Sixteen Ventures. This guide takes you through the questions you need to ask about not just your market and customers, but about your company and goals, to help you figure out your SaaS pricing model. Whether you have a self-service sales model or one that requires outside sales reps to drive business, the tips and techniques contained in this guide and the source blog post will help you create a profitable and successful SaaS pricing model.
How to Develop Your SaaS Pricing Model
How to Develop Your SaaS Pricing Model
Lincoln Murphy
En vedette
(10)
SaaS Accounting: The blueprint to understanding and optimizing
SaaS Accounting: The blueprint to understanding and optimizing
9 Worst Practices in SaaS Metrics
9 Worst Practices in SaaS Metrics
The Secrets to SaaS Pricing
The Secrets to SaaS Pricing
How to Hire a Great VP Sales '14: From NY Enterprise Tech Meet-up
How to Hire a Great VP Sales '14: From NY Enterprise Tech Meet-up
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...
SaaStr at Dreamforce '14: Benchmarking Your Start-Up: How Am I Doing -- Rea...
David Skok's, SMASH Summit NYC
David Skok's, SMASH Summit NYC
Go-to-Market Best Practices for Startups
Go-to-Market Best Practices for Startups
The SaaS business model
The SaaS business model
What is Pipeline Marketing
What is Pipeline Marketing
How to Develop Your SaaS Pricing Model
How to Develop Your SaaS Pricing Model
Télécharger maintenant