2012 presentation of Accenture in Belgium and Luxembourg

1. The partner for
a successful
transformation
ERRT research report

2. Table of Our company
At a glance
contents Leadership team – Belgium &
Luxembourg
Our strengths
Corporate citizenship
Our High Performance
Business research
How Accenture defines business
performance
Our expertise
Combination of functional,
technology and industry
capabilities
Industry expertise
Clients
Management consulting
Technology services and systems
integration
Infrastructure, application and
business process outsourcing
2

3. Our At a glance
Accenture is a global management
Belgium & Luxembourg
Established in Belgium and
company
Luxembourg since 1989, Accenture
consulting, technology services
and outsourcing company, with employs more than 1,300 people in
more than 244,000 people serving Brussels, Luxembourg and Vilvoorde.
clients in more than 120 countries. Our people collaborate with clients in
Combining unparalleled experience, Belgium, Luxembourg and abroad. We
comprehensive capabilities across are “Best Employer” in Belgium (2007,
all industries and business functions, 2008 and 2010).
and extensive research on the world’s
most successful companies, Accenture
collaborates with clients to help them
Our Brussels office
become high-performance businesses Our Brussels office - centrally located
and governments. The company for our clients and our people - has
generated net revenues of US$25.5 a fresh design, is a unique meeting
billion for the fiscal year ended place that stimulates interaction
Aug. 31, 2011. with the most recent collaboration
technologies and significantly reduces
Accenture is listed on the New York our carbon footprint.
Stock Exchange since 2001
(NYSE: ACN).
3

4. Leadership team - Belgium & Luxembourg
Olivier Gillerot
Managing Director for
Accenture in Belgium &
Luxembourg
Service offerings
Fernand Nitti Mardjan Dimitri Huyghe
Dimidschstein Business Process
Technology
Management Outsourcing
Consulting
Industries
Marc Bervoets Hendrik De Wilde Baudouin Thomas
Communications, Health & Public Financial Services
Media & Technology Service
Marc van der Net Steven Vermeylen
Products Resources
4

5. Our strengths Among the many strengths that
distinguish Accenture in the marketplace Corporate
are our:
Our "high performance business" strategy
builds on our expertise in consulting,
•• Extensive industry expertise. Citizenship
technology and outsourcing to help •• Broad and evolving service offerings.
With our "Skills to Succeed" commitment,
businesses and governments perform •• Expertise in business transformation Accenture wants to equip 250,000 people
at the highest levels so they can create outsourcing. by 2015 with the skills to get a job or
sustainable value for their customers
•• Industrialized service delivery build a business.
and shareholders.
through our Global Delivery In Belgium & Luxembourg, e.g.:
Using our industry knowledge,
Network with more than 50 locations •• ‘Back to School’: we support
service-offering expertise and technology
around the world serving more than ‘En Avant Les Enfants’ to build schools
capabilities, we identify new business and
2,100 clients. and provide material and tuition to
technology trends and develop solutions
children in Goma
to help clients around the world: •• History of technology innovation and
•• Enter new markets. implementation, including our research •• Junior Achievement – Young
and development capabilities, on Enterprise Europe: we help JA-YE to
•• Increase revenues in existing markets.
which we spend approximately $400 provide innovative education programs
•• Improve operational performance. million annually. to train young people in employability,
•• Deliver their products and services more entrepreneurship and economics in a
•• Commitment to the long-term
effectively and efficiently. practical way
development of our people.
•• Pro Bono work e.g. Time4Society
•• Proven and experienced
web application
management team.
•• Giving: we financially support our
By enhancing our consulting and
own people who are actively engaged in
outsourcing expertise with alliances
corporate citizenship projects
and other capabilities, we help move
clients forward in every part of their •• Accenture Development Partnerships:
businesses, from strategic planning to services for non-profits
day-to-day operations.
Three geographies – one global organization
America EALA APAC Asia – Pacific
•• United States Europe, Africa, Latin America •• Australia/Indonesia/Korea/Malaysia/
•• Canada •• United Kingdom/Ireland Philippines/Singapore/Thailand
•• Denmark/Norway/Sweden/Finland •• Japan
•• Austria/Switzerland/Germany •• China/Taiwan
•• France/Belgium/Netherlands/ •• India
Luxembourg
•• Italy/Greece/Emerging Markets
•• Spain/Portugal/Africa/Israel/Mauritius
5

6. Our High Performance
Business research
6

7. How Accenture defines business performance
What does “high performance” mean? Accenture’s patented high performance of a single point of differentiation, the
At Accenture, we have been researching business research program comprises two competitive essence of high performers
this question and coming up with key components to help organizations is almost always achieved through the
definitive answers regarding business move from their current state to balance, alignment and renewal of what
performance since 2003. ultimately achieve high performance: we have identified as the three building
We have studied more than 6,000 •• First, we seek to understand and blocks of high performance:
companies, across 36 industry segments describe high performance. Our •• market focus and position
and six business functions. A survey by research focuses on determining high •• distinctive capabilities
the Harvard Business Review recognized performance characteristics, capabilities
•• performance anatomy.
this research as one of the 10 most and drivers.
notable initiatives in the field during the •• Second, we aim to help organizations
past quarter century. on their quest to attain high performance,
guiding them to apply solutions and
Accenture’s definition of high transform themselves.
performance is a company’s long-term
ability to out-perform peers across After analyzing the performance of
industry and economic cycles and leading companies, we found a pattern
generations of leadership, as measured among high performing companies—
by widely accepted financial metrics. attributes of excellence that can
transcend and unite otherwise disparate
organizations. We call this common
ground "competitive essence.” While
many companies compete on the basis
Elements of competitive essence
7

8. Our expertise
8

9. Combination of functional, technology and
industry capabilities
Net revenues, year ended Our people in management consulting, A fertile circle
technology and business process
Aug. 31, 2011: The subject matter experts within each
outsourcing are part of skill-based
• Consulting USD 14,92 billion* innovation engines through which we area work closely with the professionals
in our industry groups to develop and
• Outsourcing USD 10,58 billion* develop our knowledge capital, build
deliver solutions to clients. Client
world-class skills and capabilities, and
(* incl. Technology) engagement teams—which typically
create, acquire and manage key assets
consist of industry experts, capability
central to the development of solutions specialists and professionals with local
for our clients. They work closely with market knowledge—leverage the full
our industry experts to deliver integrated capabilities of our global delivery model
services and solutions to clients. to deliver price-competitive solutions
and services.
Our industry focus gives us an
understanding of industry evolution, Clients can opt for our combined expertise
business issues and applicable or start with strategic and functional
technologies, enabling us to deliver advice. Our experts in management
innovative solutions tailored to each client consulting, technology and outsourcing
or, as appropriate, more-standardized can put these recommendations into
capabilities to multiple clients. practice, often with information
technology, after which our clients can
choose to outsource (a part of) their IT or
business processes.
In every case, our global footprint,
extensive industry expertise, pedigree in
business and technological innovation
and industrialized service delivery make
the difference.
Communications, Financial Health Products Resources
Media & Services & Public Service
Technology
Management Consulting - strategic advice for all business functions
Technology services and systems integration
Application, infrastructure, business process and bundled outsourcing
9

10. Industry Our services cover all business functions
across all major industries in the world.
We use our industry and business-
process knowledge, our service offering
Our consultants, project managers, expertise and our insight into and deep
expertise engineers and technology experts are
actively involved in all industry sectors
understanding of emerging technologies
to identify new business and technology
and government organizations. trends and formulate and implement
Our business is structured around five solutions for clients under demanding
operating groups: time constraints.
By combining our industry expertise,
Communications, Media management consulting, technology and
& Technology outsourcing services, we can offer better
•• communications e.g. telecom and solutions. We collaborate with private and
cable operators public sector clients to deliver solutions
•• electronics & high tech e.g. tailored to their sector and geography
aeronautics, chip manufacturers with the best return on investment on
•• media & entertainment e.g. publishers, their strategic, financial, functional or
multimedia technological projects.
Financial Services
•• banking
•• capital markets
•• insurance
Health & Public Service
•• public service e.g. defense, postal
services, education, tax, social services,
security, justice, pensions, electoral services
•• health e.g. hospitals, elderly care
Products
•• automotive
•• consumer goods & services
•• industrial equipment
•• life sciences
•• retail
•• infrastructure & transportation services
Resources
•• chemicals
•• energy
•• natural resources
•• utilities
10

11. Clients We have extensive relationships with
the world's leading companies and
governments and work with organizations
of all sizes—including 92 of the Fortune
Global 100 and more than three quarters
of the Fortune Global 500.
Our commitment to client satisfaction
strengthens and extends our relationships.
For example, of our top 100 clients in
fiscal year 2009, based on revenue, 99
have been clients for at least five years,
and 91 have been clients for at least
10 years.
Accenture’s clients in Belgium &
Luxembourg include leading companies in
diverse sectors and public administrations
such as AZ Groeninge, Barry Callebaut,
Belgacom, BNP Paribas Fortis, bpost,
Delhaize, Electrabel, Entente des Hôpitaux
Luxembourgeois, Euroclear, European
Commission, Parliament and Agencies,
Federal and Regional Governments
ING, KBC, Mercator, National Bank of
Belgium, NMBS/SNCB group, Onze-Lieve-
Vrouwziekenhuis Aalst, Ores, Recip-e,
Studio 100, Tessenderlo Group, UCB
Pharma, Umicore, UZ Gent, ZOL...
11

12. Management
Consulting
12

13. From strategy to day-to-day operations
Accenture Management Consulting Our management consulting practice
received many positive ratings, is responsible for the development and
delivery of our strategic, operational,
awards and recognition from functional, industry, process and change
the world’s leading analyst and consulting capabilities, working closely
industry organizations. with our industry and technology experts.
Our management consulting professionals
help large, complex organizations design
and execute changes and transformations
to their business and operating models,
either for one or more critical business
units or across the entire organization.
Historically, consulting is Accenture’s
core business. We define with our
clients the most suitable path to achieve
high performance, and can deliver
the transformations and information
technology implementations that follow.
Our recommendations are designed from
the start with tangible outcomes, both
quantitative and qualitative, and their
implementation in mind.
13

14. Our service Strategy
As executives and government leaders
Finance & Entreprise Performance
Organizations looking to do more with
lines assess strategy in an increasingly
globalized, volatile marketplace, most
less in a challenging global economy
recognize the importance of a finance
are finding that the same critical success organization that can manage costs
factors abide: strong leadership, the while finding innovative ways to improve
ability to understand and respond to shifts overall business performance. Accenture
in the environment, a robust pipeline of explores the relationship between finance
growth initiatives, a focus on continuous mastery and achieving high performance,
improvement and an agile operating and delivers experience and assets that
model. Accenture helps executives can help businesses and governments
carefully think through possibilities, assess master their finances with comprehensive
and manage risk, and ultimately select approaches backed by proven assets.
the strategic direction with the strongest The Accenture Finance & Entreprise
stakeholder value potential. Performance services include:
The Accenture Strategy services include: •• Corporate Finance
•• Mergers & Acquisitions •• Finance Operations
•• Operating Model Strategy •• Enterprise Performance Management
•• Sales & Marketing Strategy
•• Strategic Cost Reduction Risk Management
While risk management was once
•• Strategic Planning & Growth
typically housed in finance departments,
today’s businesses and governments
Talent & Organization face enterprise-wide risks around the
Recent Accenture research shows a shift environment, data protection, processes,
in focus for many enterprises—rather and incomplete or biased information
than looking to cut or re-grow the for decision making. Accenture uses
workforce, leading organizations are risk-adjusted performance management
focused on getting the right skills in methods and tools to help companies
place to both achieve and adapt to gain higher economic returns and increase
evolving strategies. Our holistic approach stakeholder confidence by and protecting
helps ensure that all levels of the against the adverse impacts of
organization work together to create an business disruption.
innovative talent-powered organization •• Strategy & Governance
ultimately helping our clients to achieve
high performance. •• Process Excellence & Integration
The Accenture Talent & Organization •• Regulatory Reform
services include: •• Performance Insight & Execution
•• Human Capital & Organization
Effectiveness
•• HR & Talent Management
•• Change Management
•• Learning & Collaboration
•• Accenture Academy
14

15. Customer Relationship Operations
Management Operations that embody innovation
Even amidst the distractions of and operational excellence are vital to
complexity, uncertainty and risk, staying enhancing long-term profitability. By
customer-centric remains vital to long- combining pioneering solutions with
term sustainability. Accenture helps practical know-how, Accenture helps
businesses and governments stay focused clients align underlying process and
on their customers with innovative and operating models to support business
effective approaches to marketing, sales strategies, link the supply chain to the
and customer service. end-to-end value chain, and create flexible
The Accenture Customer Relationship operations that enable rapid response
Management services include: to changing customer demands and
•• Marketing Transformation market opportunities.
•• Sales Transformation The Accenture Operations services
include:
•• Service Transformation •• Operations & Process Transformation
•• Pricing & Profit Optimization •• Sourcing & Procurement
Sustainability •• Innovation & Product Development
Accenture is committed to helping •• Manufacturing Strategy & Operations
forward-thinking organizations position •• Service Strategy & Operations
sustainability as a key lever to long-term
•• Integrated Planning & Fulfilment
success and, ultimately, high performance.
We help organizations leverage their
assets and capabilities to drive innovation
and profitable growth while striving for
a positive economic, environmental and
social impact.
The Accenture sustainability services
include:
•• Sustainability Strategy
•• Operational Excellence
•• Emissions Management
•• Intelligent Infrastructure
Analytics
High performance hinges on the ability
to gain insights from data insights that
inform better decisions and strengthen
customer relationships. From strategy
to execution, Accenture works with
organizations to develop the analytic
capabilities—from accessing and reporting
on data to predictive modeling—to
outperform the competition.
We offer a full spectrum of services, from
point solutions to end-to-end integration
to outsourcing of key business processes,
such as:
•• Enterprise Analytics
•• Organizational Effectiveness for Analytics
•• Functional & Industry Analytics
•• Information Management
15

16. Technology services and
systems integration
16
16

17. Technology and industry expertise combined with
global delivery
Accenture received many Our technology services and systems
positive ratings, awards integration are based on:
•• the optimal match between a client’s
and recognition for its
industry, strategy, business model
Technology services and and organization
systems integration from
•• the most relevant innovative
leading analyst and industry technologies developed or evaluated by
organizations. our four Accenture Technology Labs.
Our technology labs identify and
develop new technologies that
we believe will be the drivers of
our clients’ growth and enable
them to be first to market with
unique capabilities.
Successful transformation and systems
integration projects rely heavily on
industrialized service delivery through
our Global Delivery Network with more
than 50 locations in the world who
enjoy the highest possible certifications.
Professionals in our Global Delivery
Network apply a systematic approach to
delivering technology consulting, systems
integration, application outsourcing and
business process outsourcing solutions
and services delivery to create and
capture proven, repeatable processes,
methodologies, tools and architectures.
17
17

18. Our service IT Strategy & Transformation
We partner with IT and business leaders
•• Java
•• Open source
•• Technology architecture
lines to develop and implement an IT strategy
that shapes the direction of IT and •• Testing
drives measurable improvement to the IT •• Application outsourcing
organization and the business. We focus on •• Application capacity services
aligning IT priorities with business strategy •• Application modernization &
and defining and driving the architecture, optimization
processes, governance and change
Infrastructure
management required to deliver on
We help clients design, build and run
those priorities.
an agile, scalable IT infrastructure that
•• IT strategy
is standardized and optimized to deliver
•• Enterprise architecture operational efficiencies, improve employee
•• IT transformation and workplace performance and meet
•• IT process excellence dynamic business demands.
•• Data center
Process & Information •• Workplace enablement
Management •• Network
We combine specialized industry and •• IT service excellence
business process expertise with deep •• Infrastructure outsourcing
technological skills to streamline,
integrate and manage business processes,
systems and information. From design to
implementation, our end-to-end services
help our clients achieve operational
excellence by improving analytics-based
decision making, financial management,
customer service excellence, supply
chain management and human
resource management.
•• Customer relationship management
•• Human capital management
•• Finance & performance management
•• Supply chain management
•• Information management
Application Development &
Management
We help our clients architect, design, code,
test, deploy, maintain, support and renew
a full spectrum of application services
on every leading technology platform
as well as custom systems. Combined
with specialized expertise in every
major business process and industry, our
spectrum of application development
and management services helps clients
become more agile more quickly, driving
costs out and innovation in.
•• SAP
•• Oracle
•• Microsoft
18

19. Security
We help our clients protect information,
critical infrastructures, applications
and key business processes against
cyber threats and enable new business
initiatives and innovation, by improving
the use of information assets while
ensuring compliance and resilience.
•• Identity & access management
•• Application & infrastructure security
•• Information protection
Strategic/Emerging Offerings
We leverage our experience in large-
scale, complex technology projects to
help clients address key IT innovations.
Accenture’s Strategic/Emerging Offerings
help clients embrace emerging and
advanced technologies to support critical
initiatives and fuel their growth engines.
•• Accenture Interactive
•• Accenture software
•• Analytics
•• Cloud
•• Embedded software
•• Mobility
19

20. Infrastructure,
application and
business process
outsourcing
20
20

21. Outsourcing, a valuable strategy
Accenture was ranked No. 1 on Outsourcing is a valuable strategy Accenture’s global delivery capabilities help
the International Association of in a market where there are drivers our clients achieve extraordinary business
for rapid change, stress, disruption, results through reliable, cost-effective
Outsourcing Professionals’ (IAOP) merger and acquisition activity and and consistently high-quality services.
2011 Global Outsourcing 100 list other fluctuations. Outsourcing allows With 123,000 professionals in more than
for the fourth consecutive year organizations to focus on their core 50 centers, Accenture offices and client
(2008-2011). business, concentrate resources on locations, the Accenture Global Delivery
areas that differentiate them from the Network is the largest and most diversified
competition and add the most value, group of technology, business process and
and better adapt to fluctuating demand. outsourcing professionals in the world. We
team with our clients to meet their current
Clients need outsourcing suppliers with IT and business challenges and drive a
an established, comprehensive global new era of innovation. Our environment
reach, breadth of capability, flexibility of continuous improvement helps us
and scale. And regardless of what services reach ever-higher levels of productivity,
they pursue, more clients are choosing to precision and predictability. Supported by
bundle services together to maximize the deep industry, technology and business
efficiency of the corporate back office. acumen, and by an unmatched breadth
of industrialized capabilities—including
Our experience and global capabilities
methods, tools, architectures and metrics—
make us a world leader in application
Accenture delivers game-changing
outsourcing, infrastructure outsourcing,
solutions to help our clients attain
business process outsourcing and
high performance.
bundled outsourcing.
21

22. Our service IT Outsourcing
Our approach to IT outsourcing goes
Infrastructure Outsourcing
We provide ongoing management of
lines beyond traditional cost-cutting
measures to help clients improve
clients’ IT infrastructure capabilities
and functions, discrete skills (i.e.,
the total performance of application capacity services) as well as fully
and infrastructure development and managed services.
maintenance. We provide the full range of Our services offer clients a more
application outsourcing and infrastructure cost-effective, secure and responsive
outsourcing services and solutions. infrastructure that can be scaled and
adapted to their business needs. We
Application Outsourcing provide these services either through
We provide a wide array of application our own centers and capabilities or
outsourcing services under flexible in conjunction with our strategic
arrangements, managing custom or subcontractors.
packaged software applications—including
•• Service desk
enterprise-wide applications such as
SAP and Oracle—over their complete •• Workplace services
development and maintenance life cycles. •• Data-center services
We can also take end-to-end •• Network services
responsibility for all of a client’s IT
function, including infrastructure and •• Security services
operations, leveraging our shared-services •• IT spend management
delivery groups and our application and
infrastructure transformation consulting
expertise to deliver significant gains in
client productivity, providing services from
a variety of locations, including lower-
cost locations.
•• Application testing
•• Application management of enterprise-
wide software programs
•• Capacity services
•• Large-scale application enhancement
•• Development for individual or multiple
applications, or an entire portfolio
of applications.
22

23. Business Process Accenture’s BPO services: • Clinical data management, medical
Cross-industry BPO writing and coding for pharmaceuticals
Outsourcing
We offer clients across all industries • Field services, specialized customer
Business Processes Outsourcing (BPO) a variety of BPO services for business care, finance and accounting, human
helps clients create new business functions and/or processes such as: resources, supply chain and IT services for
opportunities, transform their businesses, •• Finance and Accounting utilities companies
achieve higher levels of performance and
•• Procurement • Airline transaction-processing services
results, and/or reduce costs and risk.
•• Supply Chain through our Navitaire subsidiary,
Through our BPO services, we help create including internet reservations, airport
•• Human resources
business advantage for clients through check-in, revenue management and
analytics-based innovations, insights from •• Learning
accounting, crew scheduling and
our long-term client relationships, and •• Customer contact management, and disruption recovery.
unique, industry-specific platforms and •• Engineering
solutions—while continuing to advance
Industry-specific BPO
our global reach, industrialized solutions
and cost-effective delivery methods. Accenture offers specialized BPO
services tailored to clients in specific
From insight to innovation industries, including Health, Insurance,
Pharmaceuticals and Utilities. Examples of
Accenture uses its business insights, our services include: We also provide e.g.:
analytics capabilities and extensive • Life insurers policy administration and
experience to help clients create management services, including high-
innovations that can lead to new volume transaction-processing capabilities
products, differentiated strategies,
higher revenues, more profitable
customer relationships and continuous
operational improvements.
About cost and efficiency
Accenture serves clients with the largest
and most diversified group of technology,
business process and outsourcing
professionals in the world, delivering
reliable, cost-effective and consistently
high-quality services through a global
delivery network on six continents
supported by deep technology and
business acumen and an unmatched
breadth of industrialized capabilities.
We manage business processes or functions
for clients, providing solutions that are
more efficient and cost-effective than if the
functions were provided in-house.
When you partner with Accenture for
BPO services, you will work with industry
specialists who understand your unique
challenges, who can see the world the way
you do and who can help set you apart in
your industry.
23

24. About Accenture Contact Connect with Accenture
Accenture is a global management Belgium www.accenture.com
consulting, technology services and Waterloolaan 16 boulevard de www.twitter.com/accenturebelux
outsourcing company, with more than Waterloo
244,000 people serving clients in www.facebook.com/accenturebelux
1000 Brussels
more than 120 countries. Combining Tel: +32 2 226 72 11 www.youtube.com/accenturebelux
unparalleled experience, comprehensive
Fax: +32 2 226 72 33 www.slideshare.com/accenturebelux
capabilities across all industries and
business functions, and extensive
research on the world’s most successful Luxembourg
companies, Accenture collaborates with 46A, avenue J-F Kennedy
clients to help them become high- 1855 Luxembourg
performance businesses and governments. Tel: +352 26 423 1
The company generated net revenues of Fax: +352 26 423 233
US$25.5 billion for the fiscal year ended
Aug. 31, 2011. e-mail:
philippe.ruttens@accenture.com
Copyright © 2012 Accenture
All rights reserved.
Accenture, its logo, and
High Performance Delivered
are trademarks of Accenture.