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1  sur  25
2
X
3
Over $4.1 trillion in total retail spend
= $103 million
Over13 million US card accepting locations
= 1 million
Source: US Census, Digital Transactions
4
Shopping is the great American pastime1
Most spending still happens at physical stores2
 Introducing new ways to pay is hard3
5
Mobile Influenced Store Sales
Sales USD Billions
eCommerce Sales
In-Store Sales
mCommerce Sales
2012 2016
12
31
158
689
226
327
Source: Deloitte Digital
Add value to how we buy, not just change the way we pay
6
LOCALIZATION
ADVERTISING /
MARKETING
Points / Miles
Reviews /
Recommendations
Price /
Inventory
Checks
Geofencing
Search /
Discovery
Card-Linked Offers
Coupons
Check-in
Rewards
Deals / Offers
In-store
WiFi
SOCIAL
ANALYTICS
LOYALTY
Mobile Commerce Ecosystem
Copyright © 2013 PYMNTS.com
SECURITY
TSMs Chips
Data
Privacy
PCI Compliance
Tokenization
Biometrics
Fraud / Risk Management
Verification
Authentification
Data
Warehouse
PAYMENTS
ENABLING
TECHNOLOGIES
Card
Manufacturer
Acquirer
Carrier
Billing
Merchants
Networks
PrepaidDebit
POS
Redemption
Line Busting
Curation
Shopping Lists
Social Networks
P2P / MT Bill Pay
Wish List
CreditmPOS
software
providers
mPOS
device
manufacturer
NFC / Chip
Mag Stripe
QR Code
Bar Code
SMS
RFID
POS
software
providers
POS
device
manufacturer
CRM
Purchase History
Big Data
Cloud
ISO/VARProcessorEMV
Inventory Management
MOBILE
MNO
Handset Manufacturer
Banks /
Issuers
Secure Element
Operating System
DIGITAL WALLET
Applications
Gifting
Shipping /
Fulfillment
COMMERCE
7
8
0%
5%
10%
15%
20%
25%
30%
1929 1930 1931 1932 1933 1934 1935 1936 1937 1938 1939 1940
Unemployment in the 1930s
1930s Today
Source: Stanley	
  Lebergo.,	
  Manpower	
  in	
  Economic	
  Growth:	
  The	
  American	
  Record	
  since	
  1800
9
$-
$100
$200
$300
$400
$500
$600
1929 1934 1939 1944 1949 1954 1959
United States GDP ($USD Billions)
Source: Bureau of Economic Analysis
10
1922
Percent US Population Living in Suburbs
14%
15%
23%
31%
1930 1940 1950 1960
Source: US Census Bureau
11
12
Diners Club 1950
American Express 1958
Visa/BankAmericard 1959
Reduced merchant risk1
Increased efficiency and lower cost2
 Greater consumer utility3
13
Women’s Influence on Spending 1958
70%
80%
85%
90%
Control Over Nations
Wealth
Mens Shirts
All Sales
Household Purchases
14
Source: US Census Bureau
95% 5%
US	
  Retail	
  Sales	
  
Offline	
  vs.	
  Online	
  
15
Source: Accenture
88% 12%
“Webrooming”	
  
Percent	
  who	
  research	
  online	
  before	
  heading	
  to	
  the	
  store	
  
X
16
Grocery
Furniture
Clothing
H&B
Elecricals
Electronics
Books & Music
Research and buy in store
Research online, buy in store
Research and buy online
Store-to-web
The Purchase Journey Across Selected Categories
Source: Price Waterhouse Coopers
17
60%
68%
75%
80%
85%
Control of Personal
Wealth
New Car Puchases Primary Family
Shopper
Healthcare Decisions Total Consumer
Purchases
Women’s Influence on Spending 2013
18
19
0%
20%
40%
60%
80%
100%
2011 2012 2013 2014 2015 2016 2017
Mobile Payments Adoption Forecast
Source: eMarketer, July 2013
20
US Consumer Payment Volume
$USD billions
$3,534
$2,136
$1,872
$2,615
$1,827
$1,011
$934
$1,288
$1,816
2016
2011
2006
Credit Debit Check
Source: Nilson
21
+
22
+
+
+ +
++
23
	
  Slide	
  #23	
  
VALUABLE SHOPPING EXPERIENCE1
CONVENIENT WAY TO PAY2
1950s Today
24
Consumer expectations of the shopping
experience have changed very little1
Old habits are hard to break2
PYMNTS Summer School Karen Webster Opening Keynote

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PYMNTS Summer School Karen Webster Opening Keynote

  • 1.
  • 2. 2 X
  • 3. 3 Over $4.1 trillion in total retail spend = $103 million Over13 million US card accepting locations = 1 million Source: US Census, Digital Transactions
  • 4. 4 Shopping is the great American pastime1 Most spending still happens at physical stores2  Introducing new ways to pay is hard3
  • 5. 5 Mobile Influenced Store Sales Sales USD Billions eCommerce Sales In-Store Sales mCommerce Sales 2012 2016 12 31 158 689 226 327 Source: Deloitte Digital Add value to how we buy, not just change the way we pay
  • 6. 6 LOCALIZATION ADVERTISING / MARKETING Points / Miles Reviews / Recommendations Price / Inventory Checks Geofencing Search / Discovery Card-Linked Offers Coupons Check-in Rewards Deals / Offers In-store WiFi SOCIAL ANALYTICS LOYALTY Mobile Commerce Ecosystem Copyright © 2013 PYMNTS.com SECURITY TSMs Chips Data Privacy PCI Compliance Tokenization Biometrics Fraud / Risk Management Verification Authentification Data Warehouse PAYMENTS ENABLING TECHNOLOGIES Card Manufacturer Acquirer Carrier Billing Merchants Networks PrepaidDebit POS Redemption Line Busting Curation Shopping Lists Social Networks P2P / MT Bill Pay Wish List CreditmPOS software providers mPOS device manufacturer NFC / Chip Mag Stripe QR Code Bar Code SMS RFID POS software providers POS device manufacturer CRM Purchase History Big Data Cloud ISO/VARProcessorEMV Inventory Management MOBILE MNO Handset Manufacturer Banks / Issuers Secure Element Operating System DIGITAL WALLET Applications Gifting Shipping / Fulfillment COMMERCE
  • 7. 7
  • 8. 8 0% 5% 10% 15% 20% 25% 30% 1929 1930 1931 1932 1933 1934 1935 1936 1937 1938 1939 1940 Unemployment in the 1930s 1930s Today Source: Stanley  Lebergo.,  Manpower  in  Economic  Growth:  The  American  Record  since  1800
  • 9. 9 $- $100 $200 $300 $400 $500 $600 1929 1934 1939 1944 1949 1954 1959 United States GDP ($USD Billions) Source: Bureau of Economic Analysis
  • 10. 10 1922 Percent US Population Living in Suburbs 14% 15% 23% 31% 1930 1940 1950 1960 Source: US Census Bureau
  • 11. 11
  • 12. 12 Diners Club 1950 American Express 1958 Visa/BankAmericard 1959 Reduced merchant risk1 Increased efficiency and lower cost2  Greater consumer utility3
  • 13. 13 Women’s Influence on Spending 1958 70% 80% 85% 90% Control Over Nations Wealth Mens Shirts All Sales Household Purchases
  • 14. 14 Source: US Census Bureau 95% 5% US  Retail  Sales   Offline  vs.  Online  
  • 15. 15 Source: Accenture 88% 12% “Webrooming”   Percent  who  research  online  before  heading  to  the  store   X
  • 16. 16 Grocery Furniture Clothing H&B Elecricals Electronics Books & Music Research and buy in store Research online, buy in store Research and buy online Store-to-web The Purchase Journey Across Selected Categories Source: Price Waterhouse Coopers
  • 17. 17 60% 68% 75% 80% 85% Control of Personal Wealth New Car Puchases Primary Family Shopper Healthcare Decisions Total Consumer Purchases Women’s Influence on Spending 2013
  • 18. 18
  • 19. 19 0% 20% 40% 60% 80% 100% 2011 2012 2013 2014 2015 2016 2017 Mobile Payments Adoption Forecast Source: eMarketer, July 2013
  • 20. 20 US Consumer Payment Volume $USD billions $3,534 $2,136 $1,872 $2,615 $1,827 $1,011 $934 $1,288 $1,816 2016 2011 2006 Credit Debit Check Source: Nilson
  • 21. 21 +
  • 23. 23  Slide  #23   VALUABLE SHOPPING EXPERIENCE1 CONVENIENT WAY TO PAY2
  • 24. 1950s Today 24 Consumer expectations of the shopping experience have changed very little1 Old habits are hard to break2