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What’s in it for them?




                         What’s in it for them?
                 Working with the Financial Planning profession




                 A presentation by Basi & Basi Financial Planning
What’s in it for them?


Who are we?


 • A Flying History
      –     1994; Ady Basi qualifies as Investment Adviser
      –     2001; Ady Basi creates IFA Stop Limited
      –     2002; Michael Basi graduates and joins FCE Bank plc
      –     2006; Michael Basi rejoins family firm
      –     2010; Nicholas Basi graduates and joins family firm

 • Capacity
      – Three advisers and one trainee
      – Administration Staff

 • Focus on personal service to a few clients and their families
What’s in it for them?


Managing Wealth; Our Key Skill


 •    Wide ranging term – what does it mean?
      1.     Ensuring a client’s financial assets support their life plans
      2.     Making investments work hard
      3.     Minimising tax due
      4.     Protecting succession planning

 •      Focus 1; Asset Allocation
      –      Split according to true level of risk client wants to take

 •      Focus 2; Fund Selection
      –      Using proven mathematical analysis, monitored daily

 •      Focus 3; Tax strategies
      –      Don’t let the tax-tail wag the investment dog!
What’s in it for them?


Invested is Invested, Balanced is Balanced?
What’s in it for them?


Lies, Damned Lie and Statistics


 •    Prior growth proves a theory; service defines execution

 •    Again, we focus on client service;
      – Unique Fee-based remuneration model
      – Disperses income over years of voluntary retention by client
      – Linked to their investment performance; they win, we win

 •    Client can select service level:
      –     Bronze
      –     Silver
      –     Gold
      –     Platinum

 •    Personal adviser access for all clients (Platinum: 18 hours per day)
What’s in it for them?


We are Independent - what does it mean?

 1986

 Financial Services Act polarises of financial advice


                                Independent                                Tied
 2005

 Financial Services Authority allows depolarisation to increase high-street choice



                               Independent*                                Tied       Multi-Tied
 2012/13

 Retail Distribution Review recategorises ‘retail investment advisers’



                                Independent                              Restricted

 *must offer a fee option to be called independent – otherwise called ‘whole of market’
What’s in it for them?


Retail Distribution Review – your 10-second guide


 •    Launched by the Financial Services Authority in 2006

 •    Aims to improve and modernise how investments are distributed to retail
      consumers in the UK

 •    Three main goals:
      1. Improve the clarity with which advisory firms describe their services to
         consumers
      2. Address the potential for adviser remuneration to distort consumer outcomes
      3. Increase the professional standards of investment advisers

 •    Firms must be compliant from end of 2012
What’s in it for them?

Change is good....eventually
“What doesn’t kill you makes you stronger”



                   IFAs understand the headwinds facing the legal profession

   FTSE All-Share Index
                                                                                                  April 2009                 December 2013
                                                                                                  EC announces plans         Minimum capital
     4000                     June 2006                                                           to improve investor        adequacy requirement
                              Launch of the Retail                                                protection for packaged    for personal investment
                              Distribution Review                                                 retail investment          firms raised to £20,000
                                                                                                  products (PRIPs)
     3000

                                                                                                                            January 2013
     2000                                            November 2007                                                          Investment firms must be
                                                     Implementation of the EU’s                                             fully compliant with
                   December 2005                     Market in Financial                                                    RDR policy
                                                                                     December 2008
                   FSA proposes principle-           Instruments Directive (MiFID)
     1000          based regulation
                                                                                     All retail financial services firms
                                                                                     required to demonstrate Treating
                                                                                     Customers Fairly principles

           0

           Jun- 05              Jun- 06              Jun- 07                 Jun- 08                    Jun- 09             Jun- 10
What’s in it for them?


What will it require to be an IFA post-RDR?


 • From January 2013, an ‘Independent Financial Adviser’ must:
      –     hold qualifications at a minimum level of QCF Level 4*
      –     conduct a fair and comprehensive analysis of the relevant market
            when making product recommendations
      –     have sufficient knowledge of all types of ‘retail investment product’ that could
            give a suitable outcome for a client
      –     select products in line with the ‘client’s best interests’ rule (COB 2.1.1)
      –     NOT accept commission from product providers
      –     operate a product-neutral pricing structure

 • Basi & Basi Financial Planning Ltd is set to be in place long after 2013



 *Qualifications and Credit Framework
What’s in it for them?

Maintaining your client relationship; Harnessing the full client lifecycle
IFA activities shown in white; solicitor activities shown in orange


                             Buy first     Get             Have         Move       Change         Receive                       RETIRE
                               house       married         family       house      jobs           inheritance

                        Mortgage/          Spousal             Set up children’s                  Probate
                                                                                                                                  IHT &
                        repayment advice   tax-planning        investments & CTFs                 Review Wills
                                                                                                                                  estate
                        Conveyancing       Write Wills                                            Review trusts
                                                               Review Wills                                                       planning
                                                               Set up trusts                                                      Review trusts

                                                                                                  Lump sum
                                                                                                  investment
                                                                              Refinance                                                           Long-term care
  Client asset value




                                                                              Conveyancing                                                        Equity release
                                                               Family
                                                               cover

                            Regular                            School fees     Arrange       Pension             Pension        Income            Annuity
                            savings                            planning        SIPP          maximisation/con    de-risking     drawdown          purchase
                            pension                                                          solidation


                                                                 Annual portfolioAnnual portfolioAnnual portfolioAnnual portfolioAnnual portfolioAnnual portfolioAnnual portfolio
                                                                 review          review          review          review          review          review          review




                              Annual ISA          Annual ISA                 Annual ISA             Annual ISA                Annual ISA             Annual ISA
                              purchase            purchase                   purchase               purchase                  purchase               purchase


                       20                  30                    40                   50                          60                       70                      80
                                                                             Client age
What’s in it for them?


Where do solicitor/IFA synergies lie?
Anywhere where legal advice meets financial advice



 1. Trust & estate planning




                                       Will writing                                   Portfolio construction
                                                                                      Balancing interests
                                       Trust creation
                                       & administration*                              Inheritance
                                                                                      tax planning
                                       Probate
                                                                                      Ethical investing                  Remember:
                                       Estate disputes                                (e.g. for charities)               The Trustee Act 2000
                                                                                                                         obliges trustees to review
                                                                                                                         any investments made
                                                                                                                         with trust money on a
                                                                                                                         regular basis and to
                                         Solicitor                                    IFA                                obtain proper investment
                                                                                                                         advice.

   * NB: Where acting as trustees, solicitors should not refer trust work to businesses in which they have an interest
What’s in it for them?


Where do solicitor/IFA synergies lie?


 2. High-net worth clients




                                                  Wealth management
                         Trusts & asset
                         protection               Alternative investing
                         Estate management        School fees planning
                         Pre-nuptial agreements   Tax-efficient planning
                         Corporate asset          Pension planning
                         structuring
                                                  Insurance



                          Solicitor               IFA
What’s in it for them?


Where do solicitor/IFA synergies lie?


 3. Elder care planning




                                                    Long-term care insurance
                          Power of Attorney
                                                    Equity release
                          Trusts
                                                    product selection
                          Will-writing
                                                    Impaired annuities
                          Equity release guidance                              Remember:
                                                    Income solutions
                                                                               Only financial advisers
                                                                               that hold the CF8 Long-
                                                                               term Care Insurance
                                                                               qualification can advise on
                                                                               long-term care products
                           Solicitor                IFA
What’s in it for them?


Where do solicitor/IFA synergies lie?


 4. Personal injury and divorce settlements




                         Litigation           Lifetime income planning

                         Claims settlement    Tax planning

                         Award assessment     Family financial planning

                         Trust creation &     Pension planning
                         administration       Insurance




                          Solicitor           IFA
What’s in it for them?


Where do solicitor/IFA synergies lie?


 5. Corporate & employer services




                                                     Employer & group
                         Employment law              pensions
                         Corporate structure         Employee benefits &
                         Client/supplier contracts   share schemes

                         Intellectual property       Workplace/director
                                                     financial planning    Remember:
                         Selling/insolvency                                From 2012, employers will
                                                     Insurance             be required to enrol all
                                                                           eligible employees into a
                                                                           qualifying workplace-based
                                                                           pension scheme
                          Solicitor                  IFA
What’s in it for them?


Using knowledge of our clients to build and enhance our businesses

 •     Enables firms to both meet regulatory compliance requirements and build better businesses

 •     Requires client information to be shared across the business and not kept to one adviser/partner

 •     Technology essential to ensure data is up-to-date and easy to interrogate



       Client Fact Find
                                            80

                                            70

                                            60

                                            50

                                            40

                                            30

                                            20

                                            10

                                             0
                                                 Pensions   ISAs   Bonds   Cash   Funds   Ot her




     1. Client                                   2. Sales Management                               3. Client
     Fact Find                                   Information                                       segmentation
     Deep-dive knowledge of                      A real-time picture of a                          Build a business around
     every client                                business                                          genuine client needs
What’s in it for them?


1. The Client Fact Find – a powerstore of information


 IFAs are required to take reasonable steps to ensure that a recommendation is suitable for a client. Before
 making recommendations or managing investments, an advisory firm must obtain and document the necessary
 information regarding:

                                                  • Client’s financial situation – including
       Client Fact Find                             - source and extent of regular income
                                                    - regular financial commitments
                                                    - assets, including liquid assets, investments and property

                                                  • Client’s investment objectives – including:
                                                    - length of time for investment
                                                    - preferences for risk-taking
                                                    - risk profile
                                                    - purpose of the investment

                                                  • Client’s relevant knowledge and experience – including
                                                    - familiarity with relevant services, transactions and investments
                                                    - nature, volume and frequency of transactions
                                                    - level of education and profession




 Taken from FSA Conduct of Business Sourcebook Section 9.2
What’s in it for them?



1. The Client Fact Find - maximising the advice opportunity


                          Client assets
                                                                      Time horizons
                          Are these all properly
                                                                      Are investment strategies
                          balanced with a
                                                                      appropriate to the time left
                          cohesive strategy?
                                                                      available for investment?
                                                                      (ongoing review)
                                                   Client Fact Find
            Dependants and spouses
            Are all personal and
            investment allowances                                          Risk profile
            maximised across the whole                                     Is the current portfolio
            family?                                                        aligned with the client’s
                                                                           stated risk profile and
                                                                           preferences?



                    Pension arrangements
                    Are all these optimised in
                                                                      Financial commitments
                    terms of
                                                                      Are assets and liabilities
                    performance, charging
                                                                      being offset as efficiently as
                    structure and ease of
                                                                      possible?
                    management?



          Turning a regulatory requirement into a commercial and client advantage
What’s in it for them?



1. The Client Fact Find – using it to target solicitor issues


                                                      Wills
                                                      Have wills been written
                                                      by the individual and their
                                                      partner and are these up-to-
                                                      date (e.g. post-divorce or
             Client Fact Find                         birth)




                                            Estates
                                            Are there any assets to be
                                            passed onto a dependant/ family
                                            member. How are these
                                            currently protected?

                                                                                     Transactions
                                                                                     Does the individual face any
                                                                                     imminent property, business
                                            Elder care
                                                                                     or commercial transactions?
                                            Does the individual have any
                                            obligation to any older relatives –
                                            how are their future needs
                                            managed?


   With client approval, IFAs can share fact finds with solicitors, thereby providing them
                    with regular and comprehensive client information
What’s in it for them?



2. Management information (MI)

       IFAs use software and investment-platform tools to maintain a real-time picture of

                                                          •   Level of client activity – including most recent transactions

                                                          •   Client activity by adviser/office/whole business

                                                          •   Clients with unused ISA and pension allowances

                                                          •   Investment asset allocation by client/adviser/whole business

                                                          •   Assets held per provider provider/investment group/product
  80
                                                          •   Gross and net asset inflows/outflows
  70

  60                                                      •   Monthly/quarterly/annual revenues by client/adviser/office
  50

  40                                                      •   Client bank by age/AUA*/professional profile
  30

  20                                                      •   Transfer activity from/to other advisers/providers
  10

   0
                                                          •   Length of client retention
       Pensions   ISAs   Bonds   Cash   Funds   Other




  Assess individual                             Leverage client data       Track profitability by           Be alerted to sudden      Identify potential
 adviser performance                             across the whole          client/ adviser/office           outflows of business   risks (e.g. high client
                                                     business                                                                         exposure to high
                                                                                                                                         risk assets)
   *Assets under advice
What’s in it for them?

3. Client segmentation – improve profitability, anticipate future business
direction and give clients what they need

  Use the client fact find and   This enables us to:              Which in turn allows us to:
  business MI to segment &
                                                                  1. Anticipate future needs across the
  cross-segment clients by:
                                                                     whole client bank accurately and
                                 Anticipate client needs             position business accordingly
  Age                            by life stage

                                                                  2. Increase retention of high-quality/high-
                                 Identify current and future
  Asset level/profitability                                          value clients and increase referral of
                                 high net worth clients
                                                                     new ones

  Transaction frequency/
                                                                  3. Deploy resources efficiently to each
  objective/key concern
                                                                     area of financial planning and each
                                 Differentiate advice services/      client type
  Financial behaviour/           marketing/
  portfolio complexity           communications
                                                                  4. Identify and build key areas of expertise
                                 by individual client needs
                                                                     to build clear proposition, culture and
                                                                     brand
  Professional profile
                                                                  5. Ensure each client pays fairly for the
                                                                     service they require (i.e. no cross-
                                                                     subsidies)
What’s in it for them?


Segmentation in action

     For example, client profiling may tell us:                           Our key client segments are:
                                                                          1. Young accumulators:
                                                                          - Provide tax-efficient, growth focused
     30% of our clients are professionals in their                            strategies
     30s-50s with fast-accumulating portfolios                            - Keep up to date with new investment
                                                                              opportunities and ideas
                                                                          - Focus on online servicing
                                                                          - Address life-stage financial planning
                         40% of our clients are over 60 with
                         portfolios of £400,000+
                                                                          2. High-net-worth retirees
                                                                          - High touch relationship with focus on
                                                                              regular face-to-face contact
                               10% of our clients are annual ISA buyers   - Focus on tax and estate-planning
                               with few other assets with us              - Income and risk-averse strategies
                                                                          - Strong potential for client referral –
                                                                              including from family members

                                                                          3. Transactional investors
                                                                          - Focus on efficient but low-cost servicing
                                                                          - Email with investment ideas and stock
                                                                              market commentary
                                                                          - Invite for portfolio review and assess
                                                                              consolidation potential
What’s in it for them?


Other potential joint activities



 Client newsletters           Client & prospect seminars      Workplace
                                                              advice
 • Budget updates             •    Planning for a secure
                                   retirement                 • Getting the most from your
 • End of tax year ISA and
                                                                pension
   pension reminders          •    Managing a divorce
                                                              • Employee share schemes
 • Stock market reviews &     •    Funding old-age care
   model portfolios                                           • Life-after-work planning
                              •    Passing on your estate
 • Personalised portfolio                                     • Wealth management for
                              •    Asset protection (HNWIs)
   reports and valuations                                       directors
What’s in it for them?


What’s in it for you?


 1.Reinforce long-term high-value high quality client relationships

 2.Attract more clients within your preferred market segment(s)

 3.Improve levels of client referral

 4.Increase levels of business from existing clients

 5.Maximise efficiency and profitability

 6.Build a holistic advice proposition

 Transform threats to the legal sector into opportunities- The forthcoming
 changes are a welcome reminder of the need to change in a positive manner.

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Solicitors - Why Refer

  • 1. What’s in it for them? What’s in it for them? Working with the Financial Planning profession A presentation by Basi & Basi Financial Planning
  • 2. What’s in it for them? Who are we? • A Flying History – 1994; Ady Basi qualifies as Investment Adviser – 2001; Ady Basi creates IFA Stop Limited – 2002; Michael Basi graduates and joins FCE Bank plc – 2006; Michael Basi rejoins family firm – 2010; Nicholas Basi graduates and joins family firm • Capacity – Three advisers and one trainee – Administration Staff • Focus on personal service to a few clients and their families
  • 3. What’s in it for them? Managing Wealth; Our Key Skill • Wide ranging term – what does it mean? 1. Ensuring a client’s financial assets support their life plans 2. Making investments work hard 3. Minimising tax due 4. Protecting succession planning • Focus 1; Asset Allocation – Split according to true level of risk client wants to take • Focus 2; Fund Selection – Using proven mathematical analysis, monitored daily • Focus 3; Tax strategies – Don’t let the tax-tail wag the investment dog!
  • 4. What’s in it for them? Invested is Invested, Balanced is Balanced?
  • 5. What’s in it for them? Lies, Damned Lie and Statistics • Prior growth proves a theory; service defines execution • Again, we focus on client service; – Unique Fee-based remuneration model – Disperses income over years of voluntary retention by client – Linked to their investment performance; they win, we win • Client can select service level: – Bronze – Silver – Gold – Platinum • Personal adviser access for all clients (Platinum: 18 hours per day)
  • 6. What’s in it for them? We are Independent - what does it mean? 1986 Financial Services Act polarises of financial advice Independent Tied 2005 Financial Services Authority allows depolarisation to increase high-street choice Independent* Tied Multi-Tied 2012/13 Retail Distribution Review recategorises ‘retail investment advisers’ Independent Restricted *must offer a fee option to be called independent – otherwise called ‘whole of market’
  • 7. What’s in it for them? Retail Distribution Review – your 10-second guide • Launched by the Financial Services Authority in 2006 • Aims to improve and modernise how investments are distributed to retail consumers in the UK • Three main goals: 1. Improve the clarity with which advisory firms describe their services to consumers 2. Address the potential for adviser remuneration to distort consumer outcomes 3. Increase the professional standards of investment advisers • Firms must be compliant from end of 2012
  • 8. What’s in it for them? Change is good....eventually “What doesn’t kill you makes you stronger” IFAs understand the headwinds facing the legal profession FTSE All-Share Index April 2009 December 2013 EC announces plans Minimum capital 4000 June 2006 to improve investor adequacy requirement Launch of the Retail protection for packaged for personal investment Distribution Review retail investment firms raised to £20,000 products (PRIPs) 3000 January 2013 2000 November 2007 Investment firms must be Implementation of the EU’s fully compliant with December 2005 Market in Financial RDR policy December 2008 FSA proposes principle- Instruments Directive (MiFID) 1000 based regulation All retail financial services firms required to demonstrate Treating Customers Fairly principles 0 Jun- 05 Jun- 06 Jun- 07 Jun- 08 Jun- 09 Jun- 10
  • 9. What’s in it for them? What will it require to be an IFA post-RDR? • From January 2013, an ‘Independent Financial Adviser’ must: – hold qualifications at a minimum level of QCF Level 4* – conduct a fair and comprehensive analysis of the relevant market when making product recommendations – have sufficient knowledge of all types of ‘retail investment product’ that could give a suitable outcome for a client – select products in line with the ‘client’s best interests’ rule (COB 2.1.1) – NOT accept commission from product providers – operate a product-neutral pricing structure • Basi & Basi Financial Planning Ltd is set to be in place long after 2013 *Qualifications and Credit Framework
  • 10. What’s in it for them? Maintaining your client relationship; Harnessing the full client lifecycle IFA activities shown in white; solicitor activities shown in orange Buy first Get Have Move Change Receive RETIRE house married family house jobs inheritance Mortgage/ Spousal Set up children’s Probate IHT & repayment advice tax-planning investments & CTFs Review Wills estate Conveyancing Write Wills Review trusts Review Wills planning Set up trusts Review trusts Lump sum investment Refinance Long-term care Client asset value Conveyancing Equity release Family cover Regular School fees Arrange Pension Pension Income Annuity savings planning SIPP maximisation/con de-risking drawdown purchase pension solidation Annual portfolioAnnual portfolioAnnual portfolioAnnual portfolioAnnual portfolioAnnual portfolioAnnual portfolio review review review review review review review Annual ISA Annual ISA Annual ISA Annual ISA Annual ISA Annual ISA purchase purchase purchase purchase purchase purchase 20 30 40 50 60 70 80 Client age
  • 11. What’s in it for them? Where do solicitor/IFA synergies lie? Anywhere where legal advice meets financial advice 1. Trust & estate planning Will writing Portfolio construction Balancing interests Trust creation & administration* Inheritance tax planning Probate Ethical investing Remember: Estate disputes (e.g. for charities) The Trustee Act 2000 obliges trustees to review any investments made with trust money on a regular basis and to Solicitor IFA obtain proper investment advice. * NB: Where acting as trustees, solicitors should not refer trust work to businesses in which they have an interest
  • 12. What’s in it for them? Where do solicitor/IFA synergies lie? 2. High-net worth clients Wealth management Trusts & asset protection Alternative investing Estate management School fees planning Pre-nuptial agreements Tax-efficient planning Corporate asset Pension planning structuring Insurance Solicitor IFA
  • 13. What’s in it for them? Where do solicitor/IFA synergies lie? 3. Elder care planning Long-term care insurance Power of Attorney Equity release Trusts product selection Will-writing Impaired annuities Equity release guidance Remember: Income solutions Only financial advisers that hold the CF8 Long- term Care Insurance qualification can advise on long-term care products Solicitor IFA
  • 14. What’s in it for them? Where do solicitor/IFA synergies lie? 4. Personal injury and divorce settlements Litigation Lifetime income planning Claims settlement Tax planning Award assessment Family financial planning Trust creation & Pension planning administration Insurance Solicitor IFA
  • 15. What’s in it for them? Where do solicitor/IFA synergies lie? 5. Corporate & employer services Employer & group Employment law pensions Corporate structure Employee benefits & Client/supplier contracts share schemes Intellectual property Workplace/director financial planning Remember: Selling/insolvency From 2012, employers will Insurance be required to enrol all eligible employees into a qualifying workplace-based pension scheme Solicitor IFA
  • 16. What’s in it for them? Using knowledge of our clients to build and enhance our businesses • Enables firms to both meet regulatory compliance requirements and build better businesses • Requires client information to be shared across the business and not kept to one adviser/partner • Technology essential to ensure data is up-to-date and easy to interrogate Client Fact Find 80 70 60 50 40 30 20 10 0 Pensions ISAs Bonds Cash Funds Ot her 1. Client 2. Sales Management 3. Client Fact Find Information segmentation Deep-dive knowledge of A real-time picture of a Build a business around every client business genuine client needs
  • 17. What’s in it for them? 1. The Client Fact Find – a powerstore of information IFAs are required to take reasonable steps to ensure that a recommendation is suitable for a client. Before making recommendations or managing investments, an advisory firm must obtain and document the necessary information regarding: • Client’s financial situation – including Client Fact Find - source and extent of regular income - regular financial commitments - assets, including liquid assets, investments and property • Client’s investment objectives – including: - length of time for investment - preferences for risk-taking - risk profile - purpose of the investment • Client’s relevant knowledge and experience – including - familiarity with relevant services, transactions and investments - nature, volume and frequency of transactions - level of education and profession Taken from FSA Conduct of Business Sourcebook Section 9.2
  • 18. What’s in it for them? 1. The Client Fact Find - maximising the advice opportunity Client assets Time horizons Are these all properly Are investment strategies balanced with a appropriate to the time left cohesive strategy? available for investment? (ongoing review) Client Fact Find Dependants and spouses Are all personal and investment allowances Risk profile maximised across the whole Is the current portfolio family? aligned with the client’s stated risk profile and preferences? Pension arrangements Are all these optimised in Financial commitments terms of Are assets and liabilities performance, charging being offset as efficiently as structure and ease of possible? management? Turning a regulatory requirement into a commercial and client advantage
  • 19. What’s in it for them? 1. The Client Fact Find – using it to target solicitor issues Wills Have wills been written by the individual and their partner and are these up-to- date (e.g. post-divorce or Client Fact Find birth) Estates Are there any assets to be passed onto a dependant/ family member. How are these currently protected? Transactions Does the individual face any imminent property, business Elder care or commercial transactions? Does the individual have any obligation to any older relatives – how are their future needs managed? With client approval, IFAs can share fact finds with solicitors, thereby providing them with regular and comprehensive client information
  • 20. What’s in it for them? 2. Management information (MI) IFAs use software and investment-platform tools to maintain a real-time picture of • Level of client activity – including most recent transactions • Client activity by adviser/office/whole business • Clients with unused ISA and pension allowances • Investment asset allocation by client/adviser/whole business • Assets held per provider provider/investment group/product 80 • Gross and net asset inflows/outflows 70 60 • Monthly/quarterly/annual revenues by client/adviser/office 50 40 • Client bank by age/AUA*/professional profile 30 20 • Transfer activity from/to other advisers/providers 10 0 • Length of client retention Pensions ISAs Bonds Cash Funds Other Assess individual Leverage client data Track profitability by Be alerted to sudden Identify potential adviser performance across the whole client/ adviser/office outflows of business risks (e.g. high client business exposure to high risk assets) *Assets under advice
  • 21. What’s in it for them? 3. Client segmentation – improve profitability, anticipate future business direction and give clients what they need Use the client fact find and This enables us to: Which in turn allows us to: business MI to segment & 1. Anticipate future needs across the cross-segment clients by: whole client bank accurately and Anticipate client needs position business accordingly Age by life stage 2. Increase retention of high-quality/high- Identify current and future Asset level/profitability value clients and increase referral of high net worth clients new ones Transaction frequency/ 3. Deploy resources efficiently to each objective/key concern area of financial planning and each Differentiate advice services/ client type Financial behaviour/ marketing/ portfolio complexity communications 4. Identify and build key areas of expertise by individual client needs to build clear proposition, culture and brand Professional profile 5. Ensure each client pays fairly for the service they require (i.e. no cross- subsidies)
  • 22. What’s in it for them? Segmentation in action For example, client profiling may tell us: Our key client segments are: 1. Young accumulators: - Provide tax-efficient, growth focused 30% of our clients are professionals in their strategies 30s-50s with fast-accumulating portfolios - Keep up to date with new investment opportunities and ideas - Focus on online servicing - Address life-stage financial planning 40% of our clients are over 60 with portfolios of £400,000+ 2. High-net-worth retirees - High touch relationship with focus on regular face-to-face contact 10% of our clients are annual ISA buyers - Focus on tax and estate-planning with few other assets with us - Income and risk-averse strategies - Strong potential for client referral – including from family members 3. Transactional investors - Focus on efficient but low-cost servicing - Email with investment ideas and stock market commentary - Invite for portfolio review and assess consolidation potential
  • 23. What’s in it for them? Other potential joint activities Client newsletters Client & prospect seminars Workplace advice • Budget updates • Planning for a secure retirement • Getting the most from your • End of tax year ISA and pension pension reminders • Managing a divorce • Employee share schemes • Stock market reviews & • Funding old-age care model portfolios • Life-after-work planning • Passing on your estate • Personalised portfolio • Wealth management for • Asset protection (HNWIs) reports and valuations directors
  • 24. What’s in it for them? What’s in it for you? 1.Reinforce long-term high-value high quality client relationships 2.Attract more clients within your preferred market segment(s) 3.Improve levels of client referral 4.Increase levels of business from existing clients 5.Maximise efficiency and profitability 6.Build a holistic advice proposition Transform threats to the legal sector into opportunities- The forthcoming changes are a welcome reminder of the need to change in a positive manner.