http://qualitymanagementsystem.com/what-is-iso/a-simple-guide-to-understanding-iso-standards/ ISO standards are really a Quality Management System with very specific rules on documentation and record-keeping. ISO is not a replacement for Total Quality Management. In fact, they can co-exist quite peacefully, since ISO is focused on consistency and record-keeping, while TQM is focused on employee involvement and product improvement. Both claim to be customer satisfaction and continuous-improvement oriented, but Total Quality Management is really the better forum for this. In fact, it is the goal of the TQM process. ISO requires that the same things be done the same way all the time, and it is hard to squeeze customer satisfaction out of that process.

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2.  International Organization for Standardization
 Guidelines on how to document the
processes in specific industries
 The goal:
◦ Consistency
◦ Set of complete, easy to follow instructions
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3.  ISO standards are really a Quality
Management System
 With specific rules on documentation and
record-keeping
 Is not a replacement for
Total Quality Management
(TQM)
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4.  They can co-exist
 ISO focuses on consistency and record-
keeping
 TQM focuses on employee involvement &
product improvement
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5.  ISO is methodical and rigorous
 Break production process down into key steps
 Each process is then analyzed
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6.  Measure each process to meet quality
standard
 Document the process to Standard Operating
Procedure
 Performs audits
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7.  Review 21 elements for each key process
 Detailed plan for applied elements
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8.  Employee training
 Written standard operating procedures
 Management buy in
buy-in
 Tool calibrations and records
 Internal & external auditing
I l l di i
 Document control
 Input material quality verification
 Plans for handling non-conforming product
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9.  Ensure the production follow the procedure
 Ensure the product is consistent
 Assures consistency, not quality
consistency
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11.  ISO is a rigorous method of ensuring QMS
 ISO certification proves quality control
 Important for other businesses and
customers
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