1. ANZDL
E-Commerce Initiative
www.ANZDL.com

2. Agenda
 E-commerce - our industry
 Customer Relationship Management
 A-commerce - what is being done now
 What the future will bring
 What do you want?

3. Shipping Industry - E-commerce
 Electronic Data Interchange
 e-mail
 Rate Quote brokering
 Container tracing
 Vessel scheduling
 Online Rate requests
 Information - based Websites

4. Trends - E-commerce
Online EDI Direct Personali- Customi- Infomediary
Info link sation sation
1997 1998 1999 2000 The future

5. Infomediary
”A trusted third party, one who
connects a service and the
associated information supply
with the service and associated
information demand
PrivaSeek

6. Customer Relationship
Management

7. Proactive Customer Service
 Gathering and recording all customer
information including requirements and
preferences
 Providing a central location for that
information to be used by everyone within the
organisation
 Using that information to “make shipping
easy” for customers and staff
 Building lasting relationships

8. E-commerce Leadership
 Organisation must recognise that “technology
is both a threat and an opportunity to
business today.”
 ANZDL believes embracing technology is
essential for market positioning, customer
satisfaction, staff satisfaction, cost
optimisation and long term growth for the
organisation

9. E-commerce at ANZDL
“A-commerce”

10. ANZDL A-Commerce System
PHONE/FAX
EDI Web
EIC
Enterprise
Interaction Client
ANZWEB
ANZWEB
ANZNET
HORIZONS HARMONY
Operating Customer
Information Relationship
System System

11. Electronic Data Interchange
(EDI)
 Vendors can transmit and receive:
– Terminal Activity
– Customs Release
– Rail Movements / Rail Billing
– Manifest/Amendments
– Arrival Notifications/Delivery Orders
– Cargo Movements

12. Electronic Data Interchange (EDI)
 Customer’s can transmit and receive:
– Booking Requests
– Booking Confirmations
– Shipping Instructions (B/L)
– Bill of Lading confirmations
– Status Details on shipments

13. Road/Rail Terminals
Vehicle Booking System
Carriers /Depots
Invoice
Invoice
Advise
Export Receival
Advise
Export Receival
Transport
Transport
Instr.
Instr.
EDI Export
Bkg Confirmation
Exporter/ Electronic B/L-Invoice
Broker/ Shipping Line
Forwarder
Booking / Forwarding Instructions
Authorise $
Authorise $
Receipt $
Receipt $
Payers Bank Inter Bank Payees Bank

14. Road/Rail Terminals
Vehicle Booking System
Carriers /Depots
Invoice
Invoice
Release
Term/Depot
Term/Depot
Electronic DO
Electronic DO
Transport
Transport
Instr.
Instr.
EDI Import
Importer/
Broker/ Arrival Notice Shipping Line
Forwarder Invoice
Commercial Release
Authorise $
Authorise $
Receipt $
Receipt $
Payers Bank Inter Bank Payees Bank

15. Website - www.ANZDL.com
 Introduced in 1998
 Voted best web site by Containerisation
Magazine (August 1999)
 Linked directly to ANZDL operating system
(Horizons)
 Available 24 hours a day

16. www.ANZDL.com
 Service route maps
 Cargo cut-off dates
 Vessel Schedules
 Interactive Schedules
 Equipment Specifications (dry & reefer)
 Vessel Specifications
 Up-to-date industry and company news

17. www.ANZDL.com - cont’
 Electronic Data Interchange (EDI)
 Cargo Tracing *New - Auto Notify*
 On-Line Rate Requests
 On-Line Tariff
 Bill of Lading Printing

18. Personalised Web Pages
 Real time updating of page information
 Quick Statistics for your cargo
 Links to additional information
 Modify preferences
 Continuous Improvement

23. Interactive Schedules
 Easier to read and use compared to
publication schedule information
 Input multiple parameters: origin, destination,
arrival date, departure date
 Use ranges to show more scheduled
departure times
 Schedule also are still available via fax, email
, phone and other trade publications

33. Cargo Tracing
 Real time data linked to hundreds of vendors
 Data updated and available 24 hours/7 Days
 “Notify Me” feature
 Tracing information available by Ref number,
Booking, Container or B/L number
 Data shown in easy to read and printable
format

40. Cargo Summary
 Summary of recent shipments for your
company
 History for entire shipment available
 Export data easily to Word / Excel / Text
 Export Summary or Import Summary (now
available )

43. On-Line Rate Requests
 Rate request turn around time in less than
24 hrs
 Receive quotes by phone, fax or email
 Submit requests 24 hours / 7 days
 Intelligent forms remember last submission to
save you keystrokes

46. Interactive Tariff
 Requirement of De-regulation
 Tariff and essential terms available by
multiple search parameters
 Bottom line calculations of all charges for a
given commodity

48. Bill of Lading Printing
 Print your bills in house using standard paper
and your laser/ink jet printer (No special
forms needed!) Even originals!!
 Receive email notification when your B/L is
available to print.
 Define your B/L preferences: Original / Non-
Negotiable, Rated / Unrated
 Decide whether you want it delivered via e-
mail or print it instantly!

49. Bill of Lading Printing cont’
 Digital certificate, which is considered the
latest standard for Internet security.
 Governments, banks and investment firms all
use this online technology.
 This allows ANZDL to send letter of credit and
original bills of lading knowing that no one
else, except the nominated party, can open
the file.

56. New! - Customer Relationship Database
 Pivotal - Year end 1999, available to AUS
companies
 Harmony - Customer Specific Information
 Customised and continuous updating by
ANZDL
 World wide access - through the internet -
linked to your personal web space
 Saves time for customers - Eliminate
repeating information
 Decrease in errors and inaccuracy
 Full functional integration by June 2000

59. New! Enterprise Interactive Center (EIC)
 State of the art phone system
 Software based
 Easily up-gradeable
 Multiple views / reports
 Management level involvement
 Staff level involvement
 Full functional integration by June 2000

63. What the future will
bring

64. ANZDL A-Commerce System
TRADITIONAL PHONE/FAX
EDI - systems links
with
Customers/Vendors Web/Self Service
EIC
Enterprise
Interaction Client
ANZWEB
ANZWEB
ANZNET
HORIZONS HARMONY
Operating Customer
Information Relationship
System System

65. www.ANZDL.com - The Future
 Invoice Delivery (In testing)
 Arrival Notices (In testing)
 Fumigation Certificates (AQIS reviewing)
 Quality Performance / Customised Reporting
 Bookings on-line (completed)
 Submit shipping/forwarding instructions on-line
 Vendor Management
 Cleanliness Certificates
 Satellite tracking of vessel/cargo location

66. A-commerce - The Future
 Continued Customisation of service
 Pro-active Customer Service based on your
requirements
 Self Serve, Customer, in house link to entire
ocean shipping process
 Web chat/ Online access to staff 24 hours a
day, 7 days a week

67. What do our
customers want?

68. A-commerce - The Future
 Tell us, what do you want?

69. ANZDL
A-Commerce Initiative
www.ANZDL.com