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The impact of
gamification on
human behavior
Non
             Compliance
compliance
For centuries, game makers have studied human behavior. And their
observations have led to the invention of game mechanics—things like
points, levels, challenges and leaderboards—in an effort to keep their
players playing.

Healthcare marketing is no different. There are certain behaviors we
want people to continue, and others we want people to change:
Exercise more. Smoke less. Eat better. Take your meds.

Historically, marketers have tried to solve these problems with one-
way communication. Gamification provides an alternative. It turns
the mundane into an engaging experience.
Shaun Quigley,
Can Games Fix American Healthcare?
MediaPost October 2011: http://www.mediapost.com/publications/article/160620/can-games-fix-american-healthcare.html
Game mechanics change behavior by
satisfying fundamental human desires




                          Graphic: bunchball.com
Challenges = Achievement
Challenges = Achievement
Levels = Status
Motivations
                                     Ability
                   Persuasive       Triggers

                   Technology

                     Behavior
                     Change
   Satisfy     Game             Gaming 
fundamental
   human
              Dynamics          Trends 
  desires

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Gamification and Behavioral Change

  • 1. The impact of gamification on human behavior
  • 2. Non Compliance compliance
  • 3. For centuries, game makers have studied human behavior. And their observations have led to the invention of game mechanics—things like points, levels, challenges and leaderboards—in an effort to keep their players playing. Healthcare marketing is no different. There are certain behaviors we want people to continue, and others we want people to change: Exercise more. Smoke less. Eat better. Take your meds. Historically, marketers have tried to solve these problems with one- way communication. Gamification provides an alternative. It turns the mundane into an engaging experience. Shaun Quigley, Can Games Fix American Healthcare? MediaPost October 2011: http://www.mediapost.com/publications/article/160620/can-games-fix-american-healthcare.html
  • 4. Game mechanics change behavior by satisfying fundamental human desires Graphic: bunchball.com
  • 8. Motivations Ability Persuasive  Triggers Technology Behavior Change Satisfy Game  Gaming  fundamental human Dynamics Trends  desires