Successfully moving to new IT structure requires focus on the human side of the equation.

1. Managing the Transition to IT as a
Service Broker
The Importance of Focusing on People

2. Eighty percent of employees have used
non-approved software-as-a-service (SaaS)
applications in their jobs.
-Frost & Sullivan
Frost & Sullivan, “The Hidden Truth Behind Shadow IT,” November 2013.
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3. IT at the Crossroads
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Shadow IT is increasing because:
__________________________________________________________
Employees are familiar and comfortable
with the non-approved software
IT approval processes are too slow or
cumbersome
Non-approved software better meets their
needs than the IT-approved equivalent
IT is viewed as an
inefficient cost center
IT must operate differently
Adopting a new model of operations

4. The New Model – IT as a Service Broker
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IT brokers services from multiple vendors to
deliver the most efficient, least costly, and most
timely solution possible
To facilitate the brokering of services, some
enterprises may adopt a self-service platform
Transitioning to this model requires a cultural
shift in IT to manage service delivery rather
than applications and infrastructure

5. 3 Ways to Ease this Seismic Shift
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1 Communication
The key to a fluid transition
2 Training and hiring
Building a better team
3 Build momentum
Early wins leads to long-term success

6. 3 Ways to Ease this Seismic Shift
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1 Communication
• Thoroughly explain the benefits of a service-broker model
• Anticipate resistance and address concerns from both IT staff dealing with skill set
changes and line-of-business employees fearing changeover from efficient systems
• Communicate opportunities for existing IT staff, especially their ability to focus on more
value-added activities

7. 3 Ways to Ease this Seismic Shift
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2 Training and hiring
• Add more varied skill sets
– Train existing IT staff
– Hire new IT staff
• Positions will include solution integration, vendor and IT services management in new
roles such as
– Application development
– Application architecture
– IT services integration and management
– Strategic and business-critical thinking
– Partner/vendor management

8. 3 Ways to Ease this Seismic Shift
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3 Build momentum
• Reduce risk by:
– Building a service management operating model from the ground up
– Understanding and evaluating the range of service provider tools and solutions
– Crafting mutually beneficial, flexible contracts with your service providers
– Working with the hosting provider to define and set clear SLAs
– Transitioning workloads slowly and one at a time

9. Accelerate Success
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Enable IT to be
more proactive
Free IT time to
focus on
innovation
Provide optimal IT
solutions faster,
more efficiently,
and at a fraction of
the cost of
traditional IT
processes

10. Is your IT staff ready to find and broker the
best tools and technologies to meet the
needs of the end user?
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11. Next Steps
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Rackspace has the expertise to manage a successful
transition to IT as a service broker and can deliver greater
value to your business.
Contact Rackspace or read more at
Managing the Transition to IT as a Service Broker – White
Paper
Call Rackspace at 800-961-2888 to get started today.

12. We Serve FORTUNE®
60%OF100
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About Rackspace
Global Footprint
Customers in
120+ Countries
9 Worldwide
Data Centers
$1.7B Annualized Revenue
THE
Nearly 6,000 Rackers
200,000+ Customers
90,000+ Servers
45,000+ VM
≅70 PB Stored
Portfolio of
Hosted Solutions
Dedicated - Cloud - Hybrid
OVER

13. www.rackspace.com 13
About Rackspace
Founder
OpenStack®
Open source software for building private and public clouds
A Leader in the Magic
Quadrant for Cloud-Enabled
Managed Hosting, 2014
North America & Europe
Named a Top Performer for Hosted
Private Cloud by Forrester Research Inc.
in “The Forrester Wave™: Q1 2013

14. THANK YOU
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