4 round quizz,

1. WELCOME
BUSINESS QUIZ
Presented By:Rajat Baranwal

3. ROUNDS
 Khuli Kitab
Global gyan
Pahchano to jane
Punchline round

4. GENERAL RULE
 DIRECT ANSWER = 5000 POINTS
 NEGATIVE MARK= (-1250)
 PASS ANSWER = 1000 POINTS

7. Q.1
Products that are intangible items are called:
a. services
b. goods
c. durable goods

8. Ans.
A- SERVICES

9. Q.2
If services can't be held, touched, or seen
before the purchase decision then that is
called:
a. inconsistency
b. inseparability
c. intangibility
d. inventory
e. incidentability

10. ANS.
C- intangibility

11. Q.3
Inventory of service carrying costs are more
subjective and are related to:
a. lost productivity
b. idle production capacity
c. diminished returns
d. corrupted capacities
e. low capacity providers

12. ANS.
b. idle production capacity

13. Q.4
Differences between the consumers
expectations and experiences are identified
through:
a. shopping analysis
B. experience analysis
C. expectation analysis
C. gap analysis

14. ANS.
e. gap analysis

15. Q.5
Before successful programs can be directed at
customers, a service organization must focus on its
employees and this is called:
a. internal marketing
b. integral marketing
c. individual market orientation
d. consumer marketing

16. ANS.
a. internal marketing

17. Q.6
In the service industry charges, fees, fares or
rates are all:
a. service cost
b. cost structure
c. cost plus
d. price

18. ANS.
d. price

19. Q.7
What factors will influence future changes in
services?
a. money
b. deregulation and technological development
c. stress
d. the environment

20. ANS.
b. deregulation and technological
development

21. Q.8
The second step in handling customer
complaints is:
a. identify service failures
b. communicate service failure
C. improve overall service
D. resolve customer problems

22. ANS.
D. resolve customer problems

23. QUE.9
• Definition and characteristics of services.

24. ANS.
• Characteristics of services are• 1-Intangibility
• 2-Perishibility
• 3-Variability or heterogeneity
• 4-Inseparability

25. Que.10
• Write the name of different levels of total
product concept.

26. ANS.
• Different levels of total product concept are• 1-core product.
• 2-Formal product.
• 3-Augmented product.
• 4-Future product

27. Que.11
• Write the name of different ways in which
service can be divide.

28. ANS.
• different ways in which service can be divide are• 1- end -user
2- degree of tangibility.
• 3- people based services.
• 4-Expertise
• 5- orientation towards profit

29. Que.12
• Promotion consist of the following major areas
of marketing are-

30. ANS.
•
•
•
•
•
A- Advertising
B- Public relation
C- Sales promotion
D- Word of mouth
E- Direct mail

31. QUE.13
• Name the different provider gap of gap model.

32. ANS.
• 1- Customer expectation- Management perception gap.
• 2- -Management perception –Service quality Expectation
gap.
• 3- Service quality Expectation –service delivery gap.
• 4- service quality specification-service delivery gap

33. QUE.14
• What is postmortem?

34. ANS.
• The process of analysis and research of the product after
declining and removal from the market is called
“postmortem”.

35. Que.15
• Why services are inseparable.?

36. ANS.
• Services are inseparable because they are purchased and
consumed simultaneously.

37. Que.16
• Which type of pricing strategy should use by an
organization in its introduction and decline
stage.?

38. ANS.
• Price skimming or price penetration, And reduce price
further.

41. QUE.1
Which is the World’s largest telecom company in terms of
subscribers.
A-China mobile
B- Bharti Airtel
C-Vodafone
D- América Móvil

42. ANS.
A- CHINA MAOBILE

43. Que.2
Which is the World’ biggest IT service company.
A- HP
B-Accenture
C-IBM
D-Fujitsu

44. ANS.
C- IBM

45. Que.3
Total Market size and growth rate of Indian entertainment
industry isA-20 billion with 12.5% rate
B- 23 billion with 15% rate
C- 15.5 billion with 10% rate
D-35 billion with 23% rate

46. ANS.
A-20 billion with 12.5% rate

47. Que.4
Who is the CEO of IBMA-Virginia M. Rometty
B- Tim d.coock
C- slim carols
D- Bill gates

48. ANS.
A-Virginia M. Rometty

49. QUE.5
Who is the founder of appleA- Steve jobs, Ronald Wayne
B- Steve jobs, Steve wojniak, Ronald Wayne.
C- Steve jobs, Steve wojniak, James Clark.
D- Steve jobs, James Clark, Ronald Wayne.

50. ANS.
B- Steve jobs, Steve wojniak, Ronald Wayne

51. QUE.6
Who is the CEO of ‘Yahoo’.
A- Ronald Wayne
B - Marissa Mayer.
C- James Clark.
D- Slim carols

52. ANS.
B - Marissa Mayer.

53. Que.7
Which company first uses online shopping trendA- Amazon .com
B- e-Bay.com
C- Pizza hut
D- Pizza hut and netscap's ssl

54. ANS.
D- Pizza hut and netscap's ssl

55. Que.8
Who is the CEO of InfosysA - N.R. Narayan murthy
B- K.V. Kamath
C- Kris Gopalakrishnan
D- S. D. Shibulal

56. ANS.
D- S. D. Shibulal

57. QUE.9
In which year first credit card was used,
A-1945
B-1950
C-1965
D-1975

58. ANS.
B-1950

59. Que.10
Which one is the world’s second largest retail store among themA- Wal-Mart
B- Carrefour
C- Tesco
D- Metro AG

60. ANS.
B- Carrefour

61. Que 11
Which is the world no.1 consultancy firm.
A-McKinsey & Company
B-The Boston Consulting Group,
C-TCS
D-Bain & Company

62. ANS.
A-McKinsey & Company

63. QUE.12
FASTEST GROWING INDUSTRY WORLD
WIDE ISA- ENTRTAINMENT INDUSTRY
B- HEALTH CARE INDUSTRY
C- IT INDUSTRY
D- CONSULTANCY INDUSTRY

64. ANS.
C- IT INDUSTRY

66. Pahchano to jane

93. Que.1
“Beyond
ABCD-
TCS
HDFC Bank
CISCO
TATA
the Obvious ”

94. TCS

95. Que.2
“Where Do You Want to Go Today ; Your Potential Our
Passion ”
A- YAHOO
B-MICROSOFT
C- ACCENTURE
D- MERCEDIES

96. Ans.
“MICROSOFT”

97. Que.3
“Even More Car per Car ”
A.
B.
C.
D.
MARUTI
TATA MOTORS
BMW
HONDA

98. Ans.
“TATA MOTORS”

99. QUE.4
“American by birth. Rebel by choice”
A.
B.
C.
D.
KTM
HARLEY DAVIDSON
MIT
ATK

100. Ans.
“HARLEY DAVIDSON”

101. Que.5
“High
A.
B.
C.
DELOITTE
ACCENTURE
TCS
Performance. Delivered ”

102. Ans.
Accenture

103. Que.6
“ Built for the Road Ahead”
A.
B.
C.
D.
FORD
HONDA
BMW
NISSAN

104. Ans.
“FORD”

105. Que.7
“The Ultimate Driving Machine ”
A.
B.
C.
D.
BMW
FORD
HONDA
NISSAN

106. Ans.
BMW

107. Que.8
“ Absolutely, positively overnight”
A.
B.
C.
D.
DTDC
BLUEDART
FIRST FLIGHT
FEDEX

108. Ans.
Fedex

109. Que.9
“Quality in everything we do”
NESLET
ERNST & YOUNG
SUBWAY
COCA COLA

110. Ans.10
Ernst & Young

111. Que.10
“ Empowering the Internet
generation”
• POLYCAM
• QUALCOMM
• CISCO
• ZTE

112. Ans.
Cisco systems

113. Que. 11
“Lifeline of the nation”
A.
B.
C.
D.
INDIAN RAILWAY
INDIAN AIRLINES
TATA GROUP
INDIGO

114. Ans.
Indian Railway

115. Que.12
“Driven by passion”
A.
B.
C.
D.
INDIAN AIRLINES
SPICEJET
INDIGO
KINGFISHER

116. Ans.
“Indian airlines”

117. Que.13
“Touch The Perfection ”
A.
B.
C.
D.
MAHIENDRA
TOYOTA
FORD
CHEVROLATE

118. Ans.
TOYOTA

119. Que.14
“if you have a reason, I have a job”
• SHINE.COM
• NAUKARI.COM
• CAREESMA.IN
• NONE OF THESE

120. Ans.
None of these:
(Times business solution limited)

121. Que.15
“Good people to Bank with”
•
•
•
•
HSBC BANK
DENA BANK
UBI
BOI

122. Ans.
UBI

123. Que.16
“Relationship beyond banking”
•
•
•
•
HSBC BANK
DENA BANK
UBI
BOI

124. Ans.
BOI

125. Que.16
“HUM HAI NA”
•
•
•
•
PNB
INDIAN BANK
ICICI BANK
YES BANK

126. Ans.
ICICI

127. Que.17
“Taking Banking Technology to the Common man”
•
•
•
•
PNB
INDIAN BANK
ICICI BANK
YES BANK

128. Ans.
INDIAN BANK

129. Que.18
“EXPERIENCE OUR EXPERTISE”
•
•
•
•
PNB
FEDERAL BANK
ICICI BANK
YES BANK

130. Ans.
YES BANK

131. Que.19
“WE UNDERSTAND YOUR WORLD”
•
•
•
•
HSBC
HDFC
FEDERAL BANK
IDBI BANK

132. Ans.
HDFC

133. Que.20
“WORLD’S LOCAL BANK”
•
•
•
•
HSBC
HDFC
FEDERAL BANK
IDBI BANK

134. Ans.
HSBC