My keynote presentation from the Hong Kong Knowledge of Design Week on what the sharing economy has highlighted about guest needs in the new world of hospitality
9. People powering the economy using inherent old world
values of trust, with technology as a conduit, not a
substitute, for sharing. Standards provide a mark of
assurance and quality but hosts provide hospitality &
intelligent service.
D E S T I N AT I O N H O S T
http://thenypost.files.wordpress.com/2014/03/cookappcover.jpg
Innovation ConsultantRakhi Rajani |
10. Trust
By 2017, private travel accommodation estimated at $15.4 bn (EU)
Peer to peer platforms thrive on evidence
Tuck Analysis
Innovation ConsultantRakhi Rajani |
11. R E - B I R T H I N T H E C L O U D
Re-inventing traditional systems and behaviours through
technology. Agility trumps legacy and being naturally
asset light means that companies can respond to shifts
within the travel industry faster.
http://www.execcoach.net/wp-content/uploads/2012/09/Cloud-Systems-for-Coaching.jpg
Innovation ConsultantRakhi Rajani |
12. Agility
83% of businesses using the cloud
Developing new applications
CapGemini Stats from interviews with 460 late enterprises
Innovation ConsultantRakhi Rajani |
13. P R E M I U M V S F U L L FAT L U X U RY
New hospitality propositions catering to the rising middle
class and professional elite who favour control &
experience. Traditional full service exclusivity is often
viewed as restrictive and overwhelming.
Innovation ConsultantRakhi Rajani |
http://blog.isocket.com/wp-content/uploads/2012/12/Premium.jpg
14. Autonomy
1.2 billion middle class consumers in 2030
Emerging market majority
World Bank Stats
Innovation ConsultantRakhi Rajani |
15. N E W L O YA LT Y
Points are not a reward for loyalty, they are a reward for
frequency. Loyalty must be quantified differently. Guests
want shareable moments. They want to take away a story
and leave behind a footprint.
Innovation ConsultantRakhi Rajani |
http://farm9.staticflickr.com/8473/8125900939_d164990f7a_z.jpg
16. Shareability
8% of travellers stay at the same brand of hotels
Loyalty comes from being made to feel special
Deloitte study on loyalty 2013
Innovation ConsultantRakhi Rajani |
17. N AV I G AT I N G T H E C L U T T E R
Personalisation could be a red herring. Curation is more
compelling as travellers look to experts and trusted peers
for recommendations to reduce choice.
Innovation ConsultantRakhi Rajani |
http://www.myfriendshouse.co.uk/wp-content/uploads/2013/02/guestbook7-e1361215393788.jpg
18. Guidance
50% of customers say they want personalisation
Most can’t tell you what that means
Oracle 2013 retal survey
Innovation ConsultantRakhi Rajani |
19. R I S E O F T H E T R AV E L P R E N E U R
Work can happen anywhere, data is accessible anywhere
and the notion of home is changing. Entrepreneurs don’t
need a single base to work from. Many are women with
lifestyle businesses. Travel is not a treat, but the norm.
Innovation ConsultantRakhi Rajani |
http://4.bp.blogspot.com/-PNWDEOHx8js/Tqcy0HUmC9I/AAAAAAAAG7w/AJLVMwiUsUA/s1600/wanderlust.jpg
20. Wanderlust
The number of $10-million-plus women-owned firms increased by 57%
Being nomadic is a scaleable business advantage
Report from womenable
Innovation ConsultantRakhi Rajani |
21. D E S I G N V S D E S T I N AT I O N
A desire to see and experience design vs destination. A
focus on great photography means that hosts are paying
more attention to the design elements to showcase their
personal taste and design as a differentiating factor. It’s
sparking more movement in the interior design industry.
http://ww3.hdnux.com/photos/25/22/12/5579418/7/628x471.jpg
Innovation ConsultantRakhi Rajani |
22. Curiosity
People are inherently nosey
They draw inspiration from others
sunshine.co.uk report
Innovation ConsultantRakhi Rajani |
23. M I N D S E T V S G E N E R AT I O N
What’s become associated with the millennial generation
is a mindset that is shared more widely. Exploring new
things, adventure, mobility, mobile access, is a millennial
mindset not a generational nuance.
http://www.pewresearch.org/quiz/how-millennial-are-you/
Innovation ConsultantRakhi Rajani |
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24. Experimentation
Boomers spend $157 billion on travel every year
Bucket lists are being checked
Forbes research
Innovation ConsultantRakhi Rajani |
25. C R O S S G E N E R AT I O N A L T R AV E L
The extended family is back in vogue. Gen Y is struggling to
make ends meet and Boomers are looking for connection.
http://thumbs.dreamstime.com/z/extended-family-watching-tv-sofa-32509527.jpg
Innovation ConsultantRakhi Rajani |
26. Family time
53% of parents with kids under 15 take grandparents on holidays
Grandparents are often funding family holidays
sunshine.co.uk report
Innovation ConsultantRakhi Rajani |