The presentation talks about the current state & trends in enterprise collaboration. Also outlines various factors affecting collaboration drivers, structure, approach, role, culture and system. Gain insights on how SharePoint platform can be used to foster collaboration along with well laid out strategies on governance of the system. from Optimus BT Insights | Collaboration, Governance with SharePoint

1. Fostering Enterprise
Collaboration,
Web 2.0 and Good Governance
with SharePoint

2. We think the Internet and the adoption FEATURED CUSTOMERS
OUR PASSION
of trends on the Internet are a leading
Indicator for the upcoming innovations in
the Enterprise. We are passionate about Our Service Offerings
helping our customers Interpret, leverage
and maximize the business benefits of • End to End SharePoint Deployment
these incremental or disruptive trends Services
and making it a reality in their operating • SharePoint Application Development
environment. • Social Platforms & Social Media
• Intranets 2.0
• Project Management & Collaboration
• Business Intelligence Applications
OUR VISION
Be a leader in the adoption of new and
significant trends in the technology
marketplace that influence our
customer’s business. Pace ourselves to Our Product Areas
the Urgent needs of our customers. Be a
Trusted Advisor. Add Value to every • Commerce Applications for
relationship. SharePoint
• SharePoint Add-Ons and Widgets PARTNERSHIPS
Uncompromising focus on the success of Technologies
OUR VALUE
every relationship, project and solution.
• Microsoft SharePoint
We go the extra mile, stay the extra night
in our quest to help our customers • Microsoft SQL Server
achieve the 110% results from the • Microsoft Project Server
investments they are making with us and • Microsoft .NET
the solutions we build. • Open source Platforms – Drupal, Joomla
• SilverLight , Flash & Adobe AIR platform

3. Optimus BT Advantage
Enterprise 2.0 Technology
Solutions & Support
We have built Enterprise 2.0 solutions like
Enterprise Portals, Web Platforms,
Knowledge Management Systems,
Enterprise 2.0 Collaboration Solutions, Content
Technology
Solutions & Management Solutions, E-Commerce and
Support Procurement Solutions, Vendor and Supply
Chain Collaboration Solutions, among others
Optimus BT
Advantage
Recent Customers
The Smithsonian Institution, International
Speedway Corporation, Boeing, and Build-A-
Bear.

4. Optimus BT Advantage
Enterprise 2.0 Technology
User Experience & Rich
Original Research &
SolutionsAnalysis
Industry & Support
Applications Design
We complement our foundationengage in
Our have built Enterprise 2.0 solutions like
analysts and research team of research
Enterpriseandathorough Platforms, to
complete Portals, Web research & industry
services with balanced approach
Knowledgevalidate the overall approach of
analysis OurManagement Systems,
design. to talented and experienced
Enterprise 2.0 CollaborationBased on this, we will generate
the solution. Solutions, Content
consultants leverage research-driven
User Experience &
Technology
Rich Applications Management Solutions, features and and
ideas that will drive best E-Commerce
principles, business the practices and
Solutions &
Design
Support Procurement Solutions, Vendor and Supply
creativity to provide immersive,
detailed design of the solution. powerful
Chain Collaboration Solutions, among others
intuitive user experiences that will delight
Optimus BT your users.
Advantage Recent Customers
Recent Customers
Boeing, The Smithsonian Institution,
Recent Customers
The Smithsonian Institution, Safety
Cadreas, Build-A-Bear, Fleet International
Speedway Corporation, Boeing, (CVC), EEI
Cadreas, Capitol Visitors Center and Build-A-
International
Bear.

5. Optimus BT Advantage
Enterprise 2.0 Technology
User Experience & Rich
Original Research &
Social Marketing
SolutionsAnalysis
Industry & Support
Applications Design
Infrastructure
We complement our foundationengage in
Our have built Enterprise 2.0 solutions like
analysts and research team Enterprise
approach for implementing of research
Enterpriseandathorough Platforms, to
complete Portals, Web research & industry
services with balanced approach
2.0 applications and internet websites
Knowledgevalidate and overall approach of
design. OurManagement Systems,
analysisintegration the adoption of social
include to talented and experienced
Enterprise 2.0 CollaborationBased on this, we will generate
the solution. Solutions,best practice
Technology
User Experience & marketing and industry Content
consultants leverage research-driven
Rich Applications Management Solutions,design andandand
principles, business best E-Commerce
ideas that will drive the features and
Solutions &
Design
considerations into the practices technical
Support Procurement Solutions, Vendor and Supply
creativity to provide immersive,
detailed design of the solution. powerful
infrastructure of the solutions.
Chain Collaboration Solutions, among others
intuitive user experiences that will delight
Optimus BT your users.
Advantage Recent Customers
Recent Customers
Recent Customers
Boeing, The Smithsonian Institution,
Boyden, Smithsonian Institution, Cadreas,
Recent Customers International
The Smithsonian Institution, Safety
Cadreas, Build-A-Bear, Hospitals
Build A Bear, Emerson Fleet
Social Marketing Speedway Corporation, Boeing, (CVC), EEI
Cadreas, Capitol Visitors Center and Build-A-
International
Infrastructure
Bear.

6. Optimus BT Advantage
Enterprise 2.0 Technology
Original Research &
SolutionsAnalysis
Industry & Support
We have built Enterprise 2.0 solutions like
Our analysts and research team engage in
Enterpriseand thorough Platforms, industry
complete Portals, Web research &
Knowledgevalidate the overall approach of
analysis to Management Systems,
Enterprise 2.0 CollaborationBased on this, we will generate
the solution. Solutions, Content
User Experience &
Technology
Rich Applications Management Solutions, features and and
ideas that will drive the E-Commerce
Solutions &
Design
Support Procurement Solutions, Vendor and Supply
detailed design of the solution.
Chain Collaboration Solutions, among others
Optimus BT
Advantage Recent Customers
Recent Customers
Boeing, The Smithsonian Institution,
The Smithsonian Institution, Safety
Cadreas, Build-A-Bear, Fleet International
Original Research Social Marketing Speedway Corporation, Boeing, and Build-A-
International
& Industry Analysis Infrastructure
Bear.

7. Informal Collaboration Formal / Informal Collaboration Formal Collaboration Collaboration Portals
Completely formal approach for collaboration and includes Collaboration portals that embed tools and
higher complexities and governance models to be in place
Guided by clearly defined processes for communication and
collaboration and larger groups of people spread across
applications allowing specific set of people
to collaborate, share and contribute. These
portals in turn are integrated as part of the Departments
SharePoint Governance Considerations
overall collaboration scheme of the
various locations are involved organization
Departmental Collaboration
This type also takes into account the cultural aspects and Portals
Contextual
issues that need to be accounted in order for the Extensible
Collaboration Information
collaboration to be seamless Extranets Delivery
Search
Operational IT Services Information Help Desk Administrative
Group Collaboration Community Sites Architecture Features
& Workspaces
Blogs
Teams Business
Groups
Discussions Wikis Customer/partner/vendor
The “Round Table” Task
Intelligence
Business Critical
Management Systems
Folksonomies Collaboration Network Quota Templates Site Templates Content Types Ticketing Backup & Recovery
Comments Social Networks A Network of collaboratively
The Enterprise
connected individuals,
Microsoft
Self Service Provisioning Locks Content Approval Issue Management Disaster Management
Peer to Peer Collaboration teams and groups that Microsoft Office
SharePoint
Web 2.0
Tools Collaboration continuously contribute to SharePoint Server
Departmental Collaboration Enterprise Wide Collaboration Global Collaboration
Platform Communities Global Collaboration
the overall organizational Customization Policies Workflows Site Content & Structure Escalation Paths Data Integrity
Portals goals, objectives, strategies Key Calendaring 2007 Workflows Application
Collaboration Team Sites and process improvement Stakeholders Databases Information Mgmt
Intranets Asset Classification Features Routing Workflows Email Settings Implementation of Centralized Reporting and
Ad-Hoc collaboration, usually done Document Policies
based on the interests and task in hand Team Sites & Collaboration
Collaboration
Lifecycle Management Records Management Information Rights Mgmt Measurement & control Anti Virus / Spam
Business Intelligence Functionalities and
of the individuals Workspaces Extranets
Collaboration is done as “Water Cooler” Dashboards
Content and Business
conversations with on demand Global Presence
Metadata Mgmt Solutions Branding & Templates Blocked File Types Standards & Procedures Recycle Bin
exchange of information
Team Collaboration Teams
Clients
Internet Implementation of Business Workflows
Highly informal making it difficult to The Centralized Collaboration Data Protection Compliance Adherence Site Usage Mgmt
account for, monitor and track
A combination of formal and informal collaboration, partly guided My Sites & Social Enterprise Environment Setup of Enterprise Collaboration
Most of the cases, this type of Collaboration Tools &
and partly at random Networks My Sites and Intranet
A Centralized location within the Enterprise Document Applications Training Password Mgmt Components and Sites and Taxonomy
collaboration occurs between people Social Networks
Managment
Formal collaboration occurs when the whole team / department or Sites for Individuals within infrastructure that is used to store the end
who know each other personally, or
the group is working towards achieving focused goals Customer/partner/vendor organization to allow social product of individual collaboration efforts.
Knowledge Structures
through their work relationship Collaboration connections and ad-hoc Sharing
Informal collaboration occurs when the need arises to satisfy the Provides tools and utilities that will promote
This is the very basic type of collaboration at an individual corporate and enterprise wide collaboration Phase 1 Phase 2 Phase 3
individual work or delivery related goals
collaboration within organizations level
The collaboration is of medium complexity, confined within the Individuals
boundaries of individual departments, teams and groups Enterprise

8. The Overall Spectrum of Collaboration within
an Enterprise
Informal Collaboration Formal / Informal Collaboration Formal Collaboration
Completely formal approach for collaboration and includes
higher complexities and governance models to be in place
Guided by clearly defined processes for communication and
collaboration and larger groups of people spread across
various locations are involved
This type also takes into account the cultural aspects and
issues that need to be accounted in order for the
collaboration to be seamless
Group Collaboration
Peer to Peer Collaboration
Departmental Collaboration Enterprise Wide Collaboration Global Collaboration
Ad-Hoc collaboration, usually done
based on the interests and task in hand
of the individuals
Collaboration is done as “Water Cooler”
conversations with on demand
exchange of information
Highly informal making it difficult to Team Collaboration
account for, monitor and track
A combination of formal and informal collaboration, partly guided
Most of the cases, this type of
and partly at random
collaboration occurs between people
Formal collaboration occurs when the whole team / department or
who know each other personally, or Customer/partner/vendor
the group is working towards achieving focused goals
through their work relationship Collaboration
Informal collaboration occurs when the need arises to satisfy the
This is the very basic type of
individual work or delivery related goals
collaboration within organizations
The collaboration is of medium complexity, confined within the
boundaries of individual departments, teams and groups

9. The Current State of Enterprise Collaboration
– Most of the collaboration within enterprises are done through emails,
boardroom meetings and other disparate mechanisms
The Marketing Department – Users don’t have access to a centralized collaboration environment
where they easily collaborate on various artifacts like documents and issues
File
Folders
through active commenting, discussions, rating etc.
– There is no concept of a Collaboration workspaces using which users can
easily create ad-hoc and focused collaboration workspaces, upload and
Collaboration Tools
Common Internal
Emails
The Finance & Operations author information and make decisions that are towards achieving focused
goals
Department
Excel
There is no mechanisms within the organization where a group of
Sheets
–
External Users individuals can form collaboration communities to share and manage
Calendars
ideas and knowledge and contribute value added information to the entire
organization
The IT Department
– Collaboration is not integrated as a part of the various activities involved
in setting up and executing the strategic directions, goals and objectives
of the organization through efficient trickle down and roll up mechanisms
– Due to the inherent and random nature of collaboration, it is difficult to
monitor, track and govern the collaboration environment – which if
The HR Department
implemented would have led to a empowered workforce capable of making
informed decisions within their work related areas

10. Informal Collaboration Formal / Informal Collaboration Formal Collaboration Collaboration Portals
Completely formal approach for collaboration and includes Collaboration portals that embed tools and
higher complexities and governance models to be in place
Guided by clearly defined processes for communication and
collaboration and larger groups of people spread across
applications allowing specific set of people
to collaborate, share and contribute. These
portals in turn are integrated as part of the Departments
SharePoint Governance Considerations
overall collaboration scheme of the
various locations are involved organization
Departmental Collaboration
This type also takes into account the cultural aspects and Portals
Contextual
issues that need to be accounted in order for the Extensible
Collaboration Information
collaboration to be seamless Extranets Delivery
Search
Operational IT Services Information Help Desk Administrative
Group Collaboration Community Sites Architecture Features
& Workspaces
Blogs
Teams Business
Groups
Discussions Wikis Customer/partner/vendor
The “Round Table” Task
Intelligence
Business Critical
Management Systems
Folksonomies Collaboration Network Quota Templates Site Templates Content Types Ticketing Backup & Recovery
Comments Social Networks A Network of collaboratively
The Enterprise
connected individuals,
Microsoft
Self Service Provisioning Locks Content Approval Issue Management Disaster Management
Peer to Peer Collaboration teams and groups that Microsoft Office
SharePoint
Web 2.0
Tools Collaboration continuously contribute to SharePoint Server
Departmental Collaboration Enterprise Wide Collaboration Global Collaboration
Platform Communities Global Collaboration
the overall organizational Customization Policies Workflows Site Content & Structure Escalation Paths Data Integrity
Portals goals, objectives, strategies Key Calendaring 2007 Workflows Application
Collaboration Team Sites and process improvement Stakeholders Databases Information Mgmt
Intranets Asset Classification Features Routing Workflows Email Settings Implementation of Centralized Reporting and
Ad-Hoc collaboration, usually done Document Policies
based on the interests and task in hand Collaboration Business Intelligence Functionalities and
Team Sites & Collaboration
of the individuals Workspaces Extranets
Lifecycle Management Records Management Information Rights Mgmt Measurement & control Anti Virus / Spam
Collaboration is done as “Water Cooler” Dashboards
Content and Business
conversations with on demand Global Presence
Metadata Mgmt Solutions Branding & Templates Blocked File Types Standards & Procedures Recycle Bin
exchange of information
Team Collaboration Teams
Clients
Internet Implementation of Business Workflows
Highly informal making it difficult to The Centralized Collaboration Data Protection Compliance Adherence Site Usage Mgmt
account for, monitor and track
A combination of formal and informal collaboration, partly guided My Sites & Social Enterprise Environment Setup of Enterprise Collaboration
Most of the cases, this type of Collaboration Tools &
and partly at random Networks My Sites and Intranet
A Centralized location within the Enterprise Document Applications Training Password Mgmt Components and Sites and Taxonomy
collaboration occurs between people Social Networks
Managment
Formal collaboration occurs when the whole team / department or Sites for Individuals within infrastructure that is used to store the end
who know each other personally, or
the group is working towards achieving focused goals Customer/partner/vendor organization to allow social product of individual collaboration efforts.
Knowledge Structures
through their work relationship Collaboration connections and ad-hoc Sharing
Informal collaboration occurs when the need arises to satisfy the Provides tools and utilities that will promote
This is the very basic type of collaboration at an individual corporate and enterprise wide collaboration Phase 1 Phase 2 Phase 3
individual work or delivery related goals
collaboration within organizations level
The collaboration is of medium complexity, confined within the Individuals
boundaries of individual departments, teams and groups Enterprise

11. The Ideal Implementation of Enterprise Collaboration
Collaboration Portals
Collaboration portals that embed tools and
applications allowing specific set of people
to collaborate, share and contribute. These
portals in turn are integrated as part of the Departments
overall collaboration scheme of the
organization
Departmental
Portals
Collaboration
Extranets
Community Sites
& Workspaces
Blogs
Groups
Discussions Wikis Customer/partner/vendor
The “Round Table”
Folksonomies Collaboration Network
Comments Social Networks A Network of collaboratively
connected individuals,
The Enterprise teams and groups that
Web 2.0
Tools Collaboration continuously contribute to
Platform Communities Global Collaboration
the overall organizational
goals, objectives, strategies
Portals
Collaboration Team Sites and process improvement
Intranets
Document
Collaboration
Team Sites & Collaboration
Workspaces Extranets
Global Presence
Teams
The Centralized Collaboration
My Sites & Social Enterprise Environment
Collaboration
Networks My Sites and
Social Networks
Intranet
A Centralized location within the Enterprise
Sites for Individuals within infrastructure that is used to store the end
organization to allow social product of individual collaboration efforts.
connections and ad-hoc Provides tools and utilities that will promote
collaboration at an individual corporate and enterprise wide collaboration
level
Individuals
Enterprise

12. The Current vs. Emerging Trends in Enterprise
Collaboration
1 Current Emerging Needs & Trends
Objectives  Instill formal processes for collaboration with a focus to  Integrate collaboration across the organization in a
streamline communication at the levels of projects, centralized, consistent and open manner
teams, groups and business units  Promote skilled resource identification and retention,
 Benefit projects and processes through collaboration knowledge betterment and reduced learning curves
 Scale of collaboration limited to specific groups within  Instill proactive and participative collaboration culture
the enterprise across the enterprise
 Make collaboration a part of the user’s everyday work
and not a separate activity
 Scale collaboration to a global level, within and outside
the enterprise
Collaboration Drivers  Streamline collaboration and communication at project,  Break the barriers of collaboration in terms of cultural
team and group levels and geographic aspects of the users due to
 Have a clear record of communication that occurred globalization and outsourcing to offshore locations
between the collaborating parties  Create a flatter structure of information and knowledge
sharing within and outside the enterprise
Collaboration Structure  Hierarchical Structure  Flat Structure
 Top Down approach  Free form but properly governed
Collaboration Scale  Project, Team, Group and Business Unit specific  Enterprise and Global Scale

13. The Current vs. Emerging Trends in Enterprise
Collaboration
Current Emerging Needs & Trends
Collaboration Approach  Highly Formal and in silos with focus on  Integrated, Informal and Participative with a focus on
immediate objectives the complete picture
 “Round table” based
 Improvement of the formal collaboration process due
to informal collaboration
Collaboration Culture  Command and Control  Social and community based
 Need to know basis and only work related  Open and learning and knowledge related
Collaboration Roles  Director, Manager, Coordinator, participant  Peer, Expert, Moderator, Colleague
User Enablement  Formal meetings, on boarding sessions  Open brainstorming, blogging, discussions, comments
and social Collaboration
Collaboration Tools  Primarily Emails and Meeting notes  Web 2.0 tools, Blogs, Wikis, Social Tools, Discussion
Boards, Tweets, knowledge Networks among others
Collaboration Systems  Multiple disjoint systems that enable  Centralized, single interface systems for collaboration
collaboration on specific types of artifacts on all types of artifacts with consistent tools and user
 Implemented based on ad-hoc experiences capable of integrating collaboration
collaboration needs of departments / artifacts from backend sources
specific groups of people without a big
picture collaboration strategy in mind