1. At
(Also known as energy capital of india)
UNDER GUIDANCE OF
Submitted To: Submitted By:
DIRECTOR OF RMI RANGESH DUBEY
Mrs. Anil Singh Sir +917869650354

2. CERTIFICATE
This is to certify that the project work done on “EMPLOYEE WELFARE AT NTPC”
submitted to “INSTITUTE OF ENVIRONMENT AND MANAGEMENT” by Mr.
RANGESH DUBEY in partial fulfillment of the requirement for the award of MASTER
OF BUSINESS ADMINISTRATION is a bonafide work carried out by him/her under my
supervision and guidance. This project report is the original one and has not been
submitted anywhere else for any other degree/diploma.
Date Seal/ Stamp of the guide Name of the guide
Address
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3. ACKNOWLEDGEMENT
I would like to extend my sincere thanks to Mr. S.S. Das (Manager HR), for his constant
guidance and unwavering support which enriched my summer training and made this
project possible. The amount of value addition and learning that I have had will definitely
stand in good stern in our student life and in our future corporate endeavors.
The completion of this project would not have been possible without the co-operation and
support from the employees of the personal department at the NTPC Ltd Singrauli.
I thanks to MR. SUJEET SINGH (HR-ER) our faculty guide for having been a source
of support and guidance during the course of the project. Without his help this project
would not have been successful.
My special thanks to all the people at NTPC‟s Plant who directly or indirectly have helped
in the successful completion of my project.
(EXTERNAL EXAMINER) (HEAD OF THE DEPARTMENT)
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4. “*PREFACE*”
I completed my major training on „Employee-Welfare‟ from „Singrauli Super Thermal
Power Station {NTPC} Shaktinagar, (Singrauli MP) .‟ NTPC, India‟s largest power
company, was set up in 1975 to accelerate power development in India. It is emerging as
an „Integrated Power Major‟, with a significant presence in the entire value chain of power
generation business. Presently NTPC generates power from coal and gas.
NTPC ranked 317th in the „2009, Forbes Global 2000‟ ranking of the World‟s biggest
companies.
NTPC was the first among the power utilities in India to start Environment Impact
Assessment {EIA} studies are reinforced it with Periodic Environmental Audits and
Reviews.
NTPC is always aware and performs of all its social responsibilities very efficiently. The
job satisfaction level of employees is in its satisfactory
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5. Page v

6. CONTENTS
TITLE PAGE I
COMPANY CERTIFICATE II
ACKNOWLEDGEMENT III
DECLARATION IV
PREFERENCE VII
TABLE OF CONTENT
PAGE NO.
1 INTRODUCTION TO THE TOPIC 5
1.1 EMPLOYEE WALFARE 6
1.2 WHY EMPLOYEE WALFARE 13
1.3 OBJECTIVE & SIGNIFICANCE 14
1.4 TYPES OF EMPLOYEE WALFARE 25
1.5 SCOPE & LIMITATIONS 32
2. OBJECTIVE OF STUDY
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7. 3 RESEARCH METHODOLOGY 36
3.1 RESEARCH DESIGN 37
3.2 SAMPLING DESIGN 38
3.3 METHODS OF DATA COLLECTION 41
3.4 LIMITATION OF STUDY
4 DATA ANALYSIS & INTERPRETATION OF 49
RESULT
4.1 ANALYISIS GENRAL INFORMATION 50
4.2 ANALYISIS OF AWERNESS 51
4.3 ANALYISIS OF PERFORMANCE 51
4.4 ANALYISIS OF ATTITUTE 52
4.5 ANALYISIS OF TIME FACTOR 56
4.6 ANALYISIS OF ABILITY TO GET 58
ALONG WITH OTHER
4.7 SELECTION 62
5 FINDINGS OF REARCH 64
5.1 SURVEY 64
5.2 CONCLUSION 65
5.3 RECOMMENDATION & SUGGESTIONS
QUESTIONNAIRE
ANNEXUR I, ANNEXUR II
BIBLIOGRAPHY
GLOSSARY
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8. EMPLYEE WELFARE
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9. EMPLOYEE WELFARE
INTRODUCTION:
After labours / employees have been hired, trained and remunerated, they need to be
trained and maintained to serve the organization better. Welfare facilities are designed to
take care of the well- being of the employees – they do not generally result in any
monetary benefits to the employees. Nor are these facilities provided by employers alone.
Government and non- government agencies and trade union too, contribute towards
employees welfare.
*Meaning & Definition.
Welfare means faring or doing well. It is a comprehensive term and refers to the physical,
mental, moral, and emotional well-being of an individual. Labour welfare also referred to
as betterment work for employees, related to taking care of the well being of workers by
employers, trade union and govt. and non-government agencies.
„Labour welfare has two aspects- negative and positive. On the negative side,
labour welfare is concerned with counteracting the baneful effects of the large-scale
industrial system of production – especially capitalistic, so far as India is concerned – on
the personal / family, and social life of the workers.
On the positive side, it deals with the provision of opportunities for the worker and his/her
family fir a good life as understood in its most comprehensive sense.‟
Employee welfare defines as “efforts to make life worth living for workmen”.
These efforts have their origin either in some statute formed by the state or in some local
custom or in collective agreement or in the employer‟s own initiative.
To give expression to philanthropic and paternalistic feelings.
To win over employee‟s loyalty and increase their morale.
To combat trade unionism and socialist ideas.
To build up stable labour force, to reduce labour turnover and absenteeism.
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10. To develop efficiency and productivity among workers.
To save oneself from heavy taxes on surplus profits.
To earn goodwill and enhance public image.
To reduce the threat of further government intervention.
To make recruitment re effective (because these benefits add to job appeal).
Employee welfare means “the efforts to make life worth living for workmen.” According
to Todd “employee welfare means anything done for the comfort and improvement,
intellectual or social, of the employees over and above the wages paid which is not a
necessity of the industry.”
In India, welfare is of the statutory and the non statutory kinds. Though statutory welfare
ensures the minimum of facilities and reasonably good working condition, employers are
free to provide, non statutory welfare. However, practically all organizations in India
provide non statutory measure in varying degrees.
Why is such organization involved in extensive welfare measures? These questions can
be viewed from the point of view of workers, the unions, and the employers. From the
point of view of workers, welfare measures must eliminate risk and insecurity. This is to
ensure their personal safety and provide them with equipment and atmosphere needed to
draw a fair day‟s wage without any feeling of guilt. Given workers economics constraints,
probably due to large families, organizations should provide facilities such as transport,
medical aid, crèches, and subsidized food required by the workers.
Employee welfare also referred to as betterment work for employees relates to taking care
of the wellbeing of workers by employers , trade unions and governmental and non
governmental agencies. It is rather difficult to define the term employee welfare precisely
because of the relatively of the concept.
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11. Labour welfare is a term which must necessarily must be elastic ,bearing a somewhat
different interpretation in one country according to the different social customs the degree
of industrialization and educational level of the workers.
Employee welfare has two aspects-negative and positive. On the negative side employee
welfare is concerned with counteracting the benaful effects of the large scale industrial
productions
WHY WELFARE?
In India, welfare is of the statutory and the non statutory kinds. Though
statutory welfare ensures the minimum of facilities and reasonably good working
condition, employers are free to provide, non statutory welfare. However, practically all
organizations in India provide non statutory measure in varying degrees. Why is such
organization involved in extensive welfare measures? These questions can be viewed
from the point of view of workers, the unions, and the employers.
From the point of view of workers, welfare measures must eliminate risk and
insecurity. This is to ensure their personal safety and provide them with equipment and
atmosphere needed to draw a fair day‟s wage without any feeling of guilt. Given workers
economics constraints, probably due to large families, organizations should provide
facilities such as transport, medical aid, crèches, and subsidized food required by the
workers.
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12. Feature of employee welfare
The features of employee welfare are: -
* Employee welfare is a comprehensive term including various services, facilities
and amenities provided to employees for their betterment.
* The basic purpose in to improve the lot of the working class.
* Employee welfare is a dynamic concept.
* Employee welfare measures are also known as fringe benefits and services.
* Welfare measures may be both voluntary and statutory.
Objectives of employee welfare
The objectives of employee welfare are: -
* It helps to improve.
* It improves the loyalty and morale of the employees.
* It reduces labor turnover and absenteeism.
* Welfare measures help to improve the goodwill and public image of the
enterprise.
* It helps to improve industrial relations and industrial peace.
* It helps to improve employee productivity.
TYPES OF WELFARE MEASURES*
There are two broad groups of welfare measures. They are namely:-
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13.  Welfare measures inside the work place.
 Welfare measures outside the work place.
Welfare
measure inside
the work place.
Condition Worker’s Women Employm
Workers
of work Convenie
Health Recreation
Worker’s and Child ent
environm nces. Education Welfare.
Services. . Follow-
ent. Up.
Condition of work environment
 Neighbourhood safety and cleanliness.
 Workshop {room} sanitation and cleanliness, temperature, humidity, ventilation,
lightning.
 Distribution of work hours and provision for rest hours, meal time and break.
Conveniences:-
 Provision of drinking water: - water cooler.
 Canteen Services: - full meal.
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14. Workers health services:-
 Factory health centers: - dispensary, ambulance, emergency aid, family planning
services.
Worker’s recreation:-
 Indoor games: - strenuous games to be avoided during of work.
Worker’s Education:-
 Reading room: - library, visual education, literacy classes, adult education.
Women and child welfare:-
 Antendal and postnatal care, maturity aid, crèche and child care.
Employment follow- up:-
 Progress of the operative in his/her works his /her adjustment problems with regard
to machine and workload.
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15. Welfare
measures
outside the
work place.
Health
Roads, light Watch & Banks &
and
Housing. Schools. Recreation. ings, parks, ward; transport
medical
playground. security. facilities.
services.
Housing:-
 Bachelor‟s quarters, family residences according to types and rooms.
Schools:-
 Nursery, Primary, Secondary and High school.
Health and medical facilities:-
 Hospitals and dispensary.
Recreation:-
 Games, clubs, craft- centers.
 Road, lightings, parks, playgrounds.
 Watch and ward:- security.
 Banks and transport facilities.
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16. *EMPLOYEES WELFARE AND SOCIAL AMENITIES IN
NTPC SINGRAULI.*
In NTPC proper attention is given towards employee‟s welfare and efforts are made for
improvement if welfare and social amenities, like housing, water supply, medical,
educational, recreational facilities etc.
*Housing & Township*.
The total numbers of standard houses as on 31.04.2010 were up to 1600, which
provide 96% of housing satisfaction.
*Water Supply*
The total population of NTPC has been covered under the water supply
arrangement up to 31.04.2010.In regard to availability of water there is 100%
satisfaction to the employees in the company.
*Educational Facilities*
The Company has established 1 Kendriyia Vidyalaya, and other two are St.
Joseph‟s Higher Secondary School and the other is St. Paul‟s Higher Secondary
School. Other schools running in this area are also supplementing the educational
facilities. The no. of school going children is 25512 and buses were available for them.
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17. *Medical Facilities*
The Company is having dispensaries and having 01 hospital. All the dispensaries
are well equipped with doctors and trained manpower and ambulance to attend any
emergency besides giving service on the round the clock basis.
*Recreational Facilities*
In NTPC, adequate recreational facilities for the employees and their family
member have been developing.
*Ladies Club*
Ladies Club is a social organization of ladies of NTPC is also actively participating
in the field of social work. Masala Udyog and Handloom Training Center are run with
the help of ladies club.
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19. *EMPLOYEES DEVELOPMENT PROGRAMME IN NTPC.*
Employee‟s Development in NTPC continues to be a focus area with following
objectives:
*Training & Development.
NTPC subscribes to the belief that efficiency, effectiveness and success of the
organisation, depends largely on the skills, abilities and commitment of the employees
who constitute the most important asset of the organisation.
Our Training Policy envisages a minimum of 7 man days of training per employee per
year. We have developed our own comprehensive training infrastructure.
*Knowledge Management in NTPC.
To meet our ultimate objective of becoming a learning organisation, an integrated
Knowledge Management System has been developed, which facilitates tacit knowledge in
the form of learning and experiences of employees to be captured and summarized for
future reference.
*Seeking Feedback.
We actively seek and encourage employee feedback to ensure that our HR interventions
and practices remain relevant and meaningful. We regularly conduct Employee
Satisfaction and Organizational Climate Surveys.
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20. *Total Strength in NTPC Singrauli.*
The manpower strength of the company (excluding apprentices under the Apprentices
Act, 1961) as on31.April.2010; is 1595 including all executives and workmen.
*Recruitment.
We believe in the philosophy of 'Grow your own timber'. Our 'Executive Trainee' scheme
was introduced in 1977 with the objective of raising a cadre of home grown professionals.
First Division Graduate Engineers/ Post graduates are hired through nation-wide open
competitive examinations and campus recruitments. Hiring is followed by 52 weeks of
fully paid induction training.
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21. Page
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22. Objectives of the study:-
 To know the effectiveness of welfare measures.
 How many people actually know about the welfare measures?
 What suggestive measures must be taken regarding welfare?
 To study the satisfaction level of employees with respect to their welfare in NTPC
Singrauli and to suggest measures to strengthen this regime.
 To know how much employees are capable and interest at their work place.
 What are things still to be satisfy to the employees of NTPC?
To know the working condition and what are things that affect them not to work properly
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