The Knowledge Sharing Canvas is an accessible, efficient and participatory toolkit for knowledge enthusiasts to succeed in analysing, designing, developing, implementing and evaluating a Knowledge Sharing Network. Describe your own key clients use cases (status, metrics, complication, resolution, aspiration).

1. KSC
Knowledge Sharing Canvas
20 slides introduction - Septembre 15 - Slideshare

2. This proposal aims at detecting the key
forces in a Knowledge Sharing network.
We made the design of the canvas to be
memorable, easy to draw, recognizable
and helpful regarding writing answers
on it, within any kind of technological and
cultural environment.
We can’t wait on your feedback. We hope
it will complete the tools you use to
design, forecast, decide, excell.introduction

3. Our first tests on 15 new KP clients

4. Print or draw the canvas on the next slide,
write down your thoughts, sketch forces
The Knowledge Sharing Canvas is an
accessible, efficient and participatory
toolkit for knowledge enthusiasts to
succeed in analysing, designing,
developing, implementing and evaluating a
Knowledge Sharing Network. Describe your
own key clients use cases (status, metrics,
complication, resolution, aspiration).quick start

5. GIVERS
CHALLENGES OUTCOMES
FEEDBACKSTORIESCONTEXT
EXPERIENCE
TAKERSASSETS
RELATIONS ATTENTION
COMPANY NAME NETWORK NAME DATE AUTHOR
Knowledge Sharing Canvas
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
A4 FORMAT

6. Challenges
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
What major issues our company is trying to tackle ?
What major issues do we personaly aspire to solve ?
How do we plan to react to our ever changing external
environment ?
What do we already know, what do we need to know ?
What drives the change ?
How do we make people accountable ?
Examples of challenges
Culture change,
organisation as a
whole
Guidance &
Assistance
Distributed locations
Allocation of time,
space and resources
Anticipation and
resilience
Action
Define assumptions and
constraints

7. Experience
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
How do we reach people ?
How do we find out content and interact with ?
How would we describe the user experience ?
What are the weakness and strengths of the platforms?
What are the expectations of our users ?
How costly is it ?
Examples of experience
Platforms
Weekly meetings
Notifications
Personalised digests
Self-service libraries
Activity streams
Action
Define requirements

8. Outcomes
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
What kind of positive impacts do we see ?
How do we communicate them ?
Who benefit from them ?
How long do we plan to see them happen ?
How do we select and apply improvements ?
How do we build confidence ?
What future actions need to be done ?
Examples of outcomes
Performance, Insights,
competitiveness
Coordination,
decisions,
accountability
Learning/innovation
higher work
satisfaction
Support of individual
members, adaptable
teams
Action
Make an impact

9. Context
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
How do we help mapping, identification and immediate
understanding ?
What are the key groups ?
How much categories do we have ? (Entity, Location,
Domain, etc)
How much tags do we have ?
How do we have a minimal context on any story ?
Examples of context
Organisation of
groups
Organisation of
informations
Organisation model
Projects
Communities
Action
Create a map

10. Relations
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
How do we invite people to make relations between
stories, semantics, spaces and various assets ?
How do we filter informations ?
What are the common semantics ?
How critical is discovery, for which role?
How do we create shortcuts ?
Examples of relations
Association
Integration
Mandatory
Dependencies
Folders
Action
Design for the future

11. Stories
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
What kind of observations are shared ?
How collective are the inputs ?
How do we express our ideas, statuses, processes and
results ?
How do we explain them in ways that are exciting to others ?
Examples of stories
Persuasive practice
Explanation, Curation
Procedure, Report
New experiences, talks
Concepts, Theories
Explicit Analysis
Action
Make it inclusive

12. Attention
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
What kind of attention do we have ?
When do we ask for attention ?
How saturated and persevere are we ?
How do we generate equal attention ?
How do we know who’s listening ?
How do we communicate our attention to others ?
How do we measure attention ?
Examples of attention
Understanding and
absorption
Learning and
Immersion
Measurement and
awareness
Acknowledgement
Action
Mobilize

13. Feedback
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
What type of dialogues do we see ?
How do we capture the results of discussions in ways that are
useful to others ?
How do we invite to take the leadership and drive for clarity
and shared understanding ?
How do we create momentums ?
Which guidelines do we provide ?
Examples of feedback
Identify positives and
negatives
Options, Revision
Refined change,
timeline, scopes
Deliberation, Co-
decision, Partnership
Reward
Action
Make work matter

14. Givers
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
Who is invited to contribute ?
Who needs explicit instruction and support to give feedback
or contribute ?
Who’s autonomous ? Who’s supportive ?
Who has collaborative competence, including people with
less or different knowledge than themselves ?
When do we want to engage distributed teams ?
Who’s an expert ?
Examples of givers
Human sensors,
collectors
Facilitators,
communicators
Change agents
Project managers
Push type learners
Action
Believe in others

15. Assets
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
What’s valuable, re-usable, critical or relevant ?
What have we learned?
Why is it not shared?
What is the cost if we lose those assets?
How do we refine the Known and process the New ?
Examples of assets
Files
Data
Archives
Conversations
Implicit Outputs
Research & Personal
knowledge
Facts & Figures (Before,
during, after)
Action
Kill the drives

16. Takers
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
Who is invited to read ?
Who’s able to engage in and with unknown peers based on
their own perspective, knowledge and experience ?
How do we balance focus ?
How do we create rendezvous ?
Examples of takers
Information
consumers
Onboarding
Pull type learners,
critics
All employees
Action
Reduce emails

17. Conclusion
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
Which box is empty and why ?
Where did we put too much focus ?
What are the next steps ?
Who should we invite to iterate with this toolkit ?
Example of conclusion
New experience
Reworked guidelines
Lead by example
Participatory classes
Onboarding
rethinking
Action
Be cooperative
Take the role of someone else in your
company and write for that person

18. Social Knowledge. World leader in building
materials, Lafarge develops products in five areas:
cement, aggregates, concrete, plaster and asphalt.
They started in 2005 a long-term KM program with
a long list of objectives, including those
Improve individual & group performance
Create & uncover expert profiles
Accelerate the transfer of best practices
Identify local best practices that could become standard
for the group.
Let’s see in details on the KSC…example

19. Use case Social Knowledge
Design by Knowledge Plaza/Whatever SA.
www.knowledgeplaza.net/ksc
This work is licence under a Creative Commons
Attribution-shareAlike 3.0 Unported licence
Per countries
Per function
Performance growth for
finance, industrial ops,
HR, marketing
Health & Safety,
Aggregates & Asphalt,
Concretes, Supply
Chain Performance,
Innovation, R&D,
Communication
Unified knowledge bases
9 languages, including
taxonomy
Enrich thanks to
operational
experiences
500 monthly contributors
Disseminate top/down standards,
guidelines, procedures Re-usable
Synergies
GIVERS
CHALLENGES OUTCOMES
FEEDBACKSTORIESCONTEXT
EXPERIENCE
TAKERSASSETS
RELATIONS ATTENTION
Change management
program
Users are not afraid
of commenting or
asking questions
(self-confidence &
collaboration)
5000 monthly users
1000 files
downloaded
per month
300’000 files
Consistent
20’000 activated profiles
36000 potential
Collections of
knowledge
Group VPs as champions
SVP Performance, SVP IT,
CEO as sponsors
One entry point
Cost reduction
Collective recognition
45 KM country managers
Previously 330 data bases (lotus notes)
Mandatory
Validation
1500
good practices
per month
Function managers as
sponsors
Connector to Google Drive Jive
September 1st 2015

20. Raphaël Briner
CMO & Co-Founder
at Knowledge Plaza
author
Guidance,
alignment
Shared
language
Impact
Raphaël Ecosystem
Supporting team
Calls
Questions
Maps
Fuzzy topic
Experience, clients,
external stories
Manchester
Geneva
KP, Innovation
Nice printable design
Enthusiasm
Energy
New ideas
Ecosystem

21. Chapter 2.
Patterns
Chapter 3.
Dynamics
Appendixes.
Purposes
There is more !
Join our sphere to download the full pdf booklet including
www.knowledgeplaza.net/sphere