This document discusses managing expectations and setting clear roles and responsibilities. It provides links to resources on aligning expectations, the relationship between happiness and reality versus expectations, and using an expectations matrix to define expectations for different roles in a project. The overall message is about the importance of having clear and agreed upon expectations between parties.

1. Alinhamento de
Expectativas
@raphaelmolesim

3. https://dp2web.wordpress.com/tag/happiness-reality-expectations/

8. Contracting

11. http://www.funretrospectives.com/role-expectations-matrix/

12. Muito Obrigado!