This is a presentation related to training in Hotel Industry. the challenges involved in it and the parameters to be considered for training in hotel industry.

1. TRAINING IN HOTEL INDUSTRY
-RASIKA SALODKAR
Roll No: M14087
SIMSREE, Mumbai

2. “INDIA’S HOTEL INDUSTRY IS GROWING FAST”
• India’s GDP is increasing
• India is seen as the future leader
• Number of international tourists is increasing
• India is also famous for the special medical
treatments
• India has got many historic places
• Increasing customer demands

3. “TRAINING IS ESSENTIAL IN HOTEL INDUSTRY”
1. Globalization
2. Need of leadership
3. Increased value placed on
intangible assets & human
capital
4. Focus on link to business
strategy
5. Customer’s services & quality
emphasis
6. New technology
7. High performances model at
work system
8. Economic changes
9. Attracting & retaining talent

4. TRAINING PROCESS
Identification of
Training needs
Design of
Training
Solutions
Delivery of
training
Solutions
Application of
training in the Court
Environment
Evaluation of
Training Solutions

5. TRAINING METHODS
1. Job Instruction
Training
2. Coaching
3. Mentoring
4. Career Functions
5. Job Rotation
6. Apprenticeship
Training
1. Vestibule Training
2. Role Playing
3. Lecture Method
4. Conference/
discussion approach
5. Programmed
Instruction
6. Virtual Organizations
and E-learning
On-the-job Methods Off-the-job Methods

6. CHALLENGES FACED TODAY
• Security challenges
• Privacy issues of celebrities
• Time constraints
• Increased booking cancellations
• Lack of interest amongst employees
• Lack of qualified trainers

7. NEW TRENDS
1. Use of technology (e.g.
Mobile, iPod, etc)
2. Providing Behaviorally
Experienced Training
3. Giving group tasks
4. Use of psychological
functions
5. Increased communication
between management and
staff
6. Use of succession planning

8. Multitasking is not easy & training for it is a big deal indeed !!