2. Marketing Sales
Approach:
Customer orientation - Listens to
and eventual accommodation of
the target market and determine
future needs
Customer orientation - makes
customer demand match the
products the company currently
offers
Process: One to many Usually one to one
Focus:
Generate leads - fulfill customer's
wants and needs thru products
and/or services the company can
offer
Generate purchases/orders - fulfill
sales volume objectives
Horizon: Longer term Short term
Scope:
Identifying customer needs
(research), creating products to
meet those needs, promotions to
advertise said products.
Once a product has been created for
a customer need, persuade the
customer to purchase the product to
fulfill her needs
Strategy: Pull Push
Concept:
Marketing is a wider concept Sales is a narrower concept
Priority:
Marketing shows how to reach to
the Customers
Sales is the ultimate result of
marketing

4. What is a Medical Representative?
• A medical representative is above all a provider
of information to make doctors and other medical
professionals more knowledgeable.
• Medical reps bring new products, devices, and
drugs designed to cure and aid a multitude of
illnesses and ailments.
• Without medical reps, doctors would not
become aware of new advancements in
treatments, more effective drugs, and devices
that provide enhanced treatment opportunities.

5. Medical Representative Job Description
• Medical reps are usual assigned a geographical territory in
which they operate. This can be as small as a few city blocks
and as large as a country. Most territories are sized so that
you can drive to most of your sales locations in less than a
day.
• A medical representatives job description may include the
following:
• Develop and manage an assigned territory with the goal of
maximizing sales
• Achieve quarterly and annual sales goals
• Meet target call goals with a focus on top customers
• Host product presentations to designated customers
• Understand and address both business and scientific
needs of healthcare professionals
• Engage in meaningful dialogue with customers

6. WHAT SHOULD BE THE OBJECTIVE OF THE MEDICAL
REPRESENTATIVE:
 If you do not know where you want to go, how will you
get there?
• Objectives are the basis of efficient, effective, & result
oriented working.
• What types of objectives should be followed?
 An objective should be specific
 An objectives should be Result Oriented
 An objectives should be Time Bound
 An objectives should be Realistic – ambitious and attainable
 An objectives should be measurable
 An objectives should, if necessary be broken down into sub-
objectives.

7. HOW CAN YOU ACHIEVE YOUR TARGETS OR OBJECTIVES?
1. Identify your customers – “CUSTOMERS IS THE
KING”
2. Our target doctors should be one who confirm to the
following parameters:
a) Potentiality – He/ She should have sufficient number of
patients.
b) Trendsetter – He/ She should have the respect in the
medical sphere that often other doctors follow.
c) Broad minded – He/ She should have openness in opinion
to go for the variety of products, innovation, different
pathies for the interest of his/ her patients. In our case the
doctor should not have adamancy to restrict himself/
herself to synthetic molecules.
d) Socialized – He/ She should have humanitarian factors for
better familiarity with yourself, company and products
e) Ethical Value – He/ She should have ethical value for long
bonding.

8. HOW CAN YOU ACHIEVE YOUR TARGETS OR OBJECTIVES?
3 Keeping Customer for life time – The aim should be not
to just create but owning them for life. The share of the
customer’s business should be constantly increased.
4 Planning – Planning is as pre-requisite in any sphere of
life. With proper planning one can achieve the desired
results. In fact planning makes a man true professional.
In our case the only thing that we can do is to plan our
work. Most successful Medical Representatives are
those who plan and organize the details of each call
that they make. Benefits of planned calls are as follows;
a) Planning saves time
b) Planning improve persuasiveness
c) Planning improves self confidence
d) Planning increases sales.

9. “ POOR PLANNING PROMOTES POOR PERFORMANCE”
Performance = Product Knowledge X Doctor Knowledge + Organized
Call
Product Knowledge – includes the following things:
a) Pharmacological Knowledge
b) Benefits of the products to the pwtients
c) Indication & Dosage
d) Adverse Effects
e) Competitive Products
Doctor Knowledge – includes the following things:
a) Competitive products being prescribed.
b) Scope for a particular medicines to be prescribed.
c) Preference of the doctor for any particular combination of any brand.
d) Nature of practice of the doctor
e) Specific liking or disliking of a doctor.
f) Is the doctor ready to experiment with new molecules/ therapies or
is of conservative nature.

10. ORGANIZED CALLS INCLUDE THE FOLLOWING THINGS.
a) Identify the doctors and chemists to be met on a
particular day. Make a list in your product diaries
along with the products to be detailed and
samples to be given.
b) Arrange your working bag according to your
planning. Samples should be arranged before
antering a doctor’s chamber so that a continuity of
your call is maintained.
c) Do not forget to keep a order book, price list, a
pen and calculator in your bag.
d) Before entering a doctor’s chamber make proper
enquiries from a nearby chemist, then ask
yourself the three basic questions
WHY, WHAT & HOW?

11.  Why I am going to make this call?
 What is the objective of my call? Is it to ask for a
continuous support for a product being already
prescribed or to get prescriptions of a new product?
 What are the necessary changes you have to make in
your presentation?
 What commitment do I have to take from the doctor?
 How exactly do I start my talk?
This type of planning will make your each and every call
a productive one as well as for the organization.
ORGANIZED CALLS INCLUDE THE FOLLOWING THINGS.

13. 6 COMMUNICATION –
 Effective communication is the core of all human
activities. Our ability to communicate effectively
enables us to influence the attitude and action of
other people
 Communication is an act of exchanging
information between two or more persons by:
 Sound – a sound emanating from a source is a means
to communicate such as bell ringing in a temple or a
siren in factory.
 Speech – Spoken words are symbols that help to
create pictures in the mind.
 Visual – The mind thinks in a picture. Ninety percent of
what we learn is through visual impact and the other
ten percent is by hearing

14. 7 SELF MOTIVATION –
 Motivation in the context of an organization is a
state of mind, where as employee would want to
contribute his best to the organization.
“ALWAYS ASK FOR PRESCRIPTIONS
&
ALWAYS ASSURE AVAILABILITY”

15. SOME GOLDEN RULES TO HELP A MEDICAL
REPRESENTATIVE IN THEIR JOB
1. Target – Focus on the individual need of your doctor
and present yourself accordingly.
2. Be Different – Stand out in an overcrowded
marketplace due to your work or your deeds.
3. Say Thank You a Lot – Tell your customers and
colleagues how much you appreciate them.
4. Smile – A good smile can break a lot of barriers and it
is the most pleaseing part of your personality.
5. Optimism – Be a diehard optimist because it is your
attitude rather than your altitude that decides your
fate.
6. Sell Soft – Don’t push too hard. Solve problem, satisfy
your customers and always do what is truly best for
your customer.

16. COMPANY’S EXPECTATION FROM MEDICAL REPRESENTATIVES
 Daily Doctor Call Average of twelve result oriented.
 Daily Chemist Call Average of six
 Proper territory coverage.
 Complete doctor list with 150 doctors according to our medicines.
 Tour Program should be sent to the manager by the 25th of every
month and copy to H. O.
 Reporting should be done properly and on time.
 Stock and Sales Statement and Order of every stockist with
signature & stamp to be sent to H.O. and C&F every month. Copy to
concerned manager by first week of every month.
 POB should be at least 60% of the average productivity.
 Stockist visit at least thrice a week.
 Proper input utilization is very important. Gifts with managers and
samples to be utilized with caution. Choose right product for right
doctor.
 Overall image should be neat and clean appearance, well dressed
and well managed. Regular field working with sincere approach.

17. WHAT DOES A REPRESENTATIVE EXPECTS FROM THE
ORGANIZATION?
A representative needs 3 S’s from
the organization –
1st S is for Salary on time.
2nd S is for Stocks on time.
3rd S is for Samples on time

18. WHAT DOES AN ORGANIZATION EXPECTS FROM ITS
EMPLOYEES?
An organization needs 3 R’s from
the employees –
1st R is for Remuneration on time
from the market.
2nd R is for Reporting on time.
3rd R is for Results on time

19. BE PROUD TO BE A MEDICAL REPRESENTATIVE