A presentation (workshop) on how to design and specify meaningful customer experiences based on senses and emotions
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http://www.aesthetikon.com
http://www.remichadel.ch
2. Café de Flore: un avant-goût de café
Progression du
prix de l’offre
$4
$3
$2
$1
Progression de la
valeur de l’offre
Produit Service Experience
Matière
première
Source: The experience economy, B. Joseph Pine II & James H. Gilmore
Copyright CHADEL & CIE
3. McClean: le bien-être se paie au prix fort
« Woo hoo hoo! It was realy really nice. Well worth my 75
cents… Nice nice toilets in Switzerland. »
Annie, USA
Copyright CHADEL & CIE
5. Quels sont les points communs
entre ces illustrations?
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6. Comment se traduisent ces
principes dans vos business
respectifs?
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7. Emotions...
“Unfortunately, one of the most
significant things ever said about emotion
may be that everyone knows what it is
until they are asked to define it.”
Joseph Ledoux,The Emotional Brain
Copyright CHADEL & CIE